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非常に満足 8.8
くちコミ全1048件の総評

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非常に満足



くちコミ1048件
  • 施設の状態/清潔さ 8.9
  • 施設・設備 9.0
  • ロケーション 8.7
  • お部屋の快適さ 9.0
  • スタッフの対応 8.9
  • サービスに対する料金 8.7
  • お食事 8.2
並び替え

Mohamad F.・シンガポール
小さなお子様連れの家族旅行
2014年6月 | 1泊滞在
Pleasant retreat
history, charming gardens and architecture, excellent service
A pleasant retreat from the hustle and bustle of Surabaya. Even though it is claimed to be a five-star hotel, standards in many areas really can't match up to one. Swimming pool shower and changing facilities are limited; the furniture in the rooms appear well-used and have a worn-out look; and the bathrooms can be better maintained. Mosquitoes are ubiquitous, even if all doors and windows are closed, but the staff really put in effort to eliminate them, and frankly, there is not much they can do about this persistent issue other than minimizing this health hazard. Regarding the staff, I must say that they are outstanding in their quest for service excellence. Welcome drinks are served immediately to weary hotel guests, assistance rendered whenever needed and they are all courteous and approachable. One setback though is communications - not all are able to converse confidently in fluent English. Location is quite good (it is very near to Plaza Tunjungan - a mere 5-minutes walk away), and it is easy to hail a cab down to reach anywhere in town. Breakfast is very decent, with a range of local culinary delights to complement the standard international buffet spread. Overall, I must say that Hotel Majapahit is very much value for money, and offers a tranquil and comfortable stay in hectic Surabaya. Thumbs up to all their staff!
投稿日 2014年6月16日

Siti J.・マレーシア
カップル
2014年6月 | 3泊滞在
Lovely stay
architecture, courtyard, friendly staff
I'm writing on behalf of my parents who stayed at the Majapahit for their wedding anniversary. I communicated my requests via email with the staff in advance so that some special arrangements can be made - they are a senior couple so getting in and around Surabaya would be a little more challenging for them. Their replies were prompt and helpful, they arranged for a pickup from the airport and even proffered a little cake for my parents to celebrate. All in all they said they had an absolutely lovely stay with friendly staff among stunning architecture. If there was one thing that my parents were unhappy about: the staff had emailed me to say that they would upgrade my parents to the suite free of charge, however upon their arrival my parents were told they would have to pay to get upgraded. It was a little unfortunate but otherwise all in all they've told me they have had a wonderful stay.
投稿日 2014年6月14日

lim H.・シンガポール
ビジネス
2014年6月 | 1泊滞在
Nice ambience, friendly staff
Location, cleanliness, ambience
Excellent hotel, will stay again there when back in Surabaya.
投稿日 2014年6月13日

Noviana N.・インドネシア
小さなお子様連れの家族旅行
2014年5月 | 2泊滞在
Nice stay
Very well maintained
It was nice. The hotel is very old but very well maintained.
投稿日 2014年6月4日

Yap D.・シンガポール
1人旅
2014年5月 | 2泊滞在
They Made Me Felt At Home
The most amazing hotel staff I ever encounted.
投稿日 2014年6月4日

Eugene Y.・シンガポール
カップル
2014年5月 | 1泊滞在
Great luxury hotel
service, food, price, luxury
fantastic
投稿日 2014年5月30日

Fendy S.・インドネシア
グループ
2014年5月 | 1泊滞在
Nice retreat
Location, History and Art
Staffs are attentive and very helpful. Hotel design is superb and rooms are big and clean. Gym is equipped with whirlpool and breakfast offers various options. Location is centrally located and next to Tunjungan shopping center
投稿日 2014年5月30日

Kamarudin A.・シンガポール
カップル
2014年5月 | 1泊滞在
Beautiful colonial hotel in Surabaya.
Beautiful colonial hotel with antiques fittings and furnitures. Garden is well designed and kept.
Excellent.
投稿日 2014年5月26日

Simon R.・イギリス
カップル
2014年4月 | 1泊滞在
Fabulous historical hotel in a central location
Colonial style hotel, lots of history for Indonesai. Fabulous gardens.
A very pleasant stay at the Majapahit. food is very good, rooms are a comfortable standard, very traditional colonial design. Overall a very pleasant experience.
投稿日 2014年5月23日

Leonardus S.・インドネシア
カップル
2014年5月 | 2泊滞在
great time in a beautifull hotel
great dutch colonial atmosphere, very comfortebel room, friendly service
perfect
投稿日 2014年5月21日