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非常に満足 8.4
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非常に満足



くちコミ429件
  • 施設の状態/清潔さ 8.9
  • 施設・設備 8.4
  • ロケーション 8.3
  • お部屋の快適さ 8.7
  • スタッフの対応 8.8
  • サービスに対する料金 8.3
  • お食事 7.6

Derek B.
カナダ
2016年5月4日
Really busy? or just TOO busy?
We chose Koh Yao Yai Village to celebrate our 23rd wedding anniversary. When we arrived, my husband asked for an upgrade for our anniversary and were told all upgrade rooms were full. No problem. These things happen. So we asked for an early check in (it was noon) and were told we couldn't have our room until 2pm. My husband asked if there was a clean room that we could be moved to and were told, no, all those rooms were full too. Again, we get that, although I had a splitting headache and was just dying to lie down. So we lay by the pool until 2pm when we arrived back at reception to find that our room was still not clean. We sat in the lobby for 40 minutes until our room was ready. When we finally got in, we were really happy with the room. The facilities are really nice! That night at 3am, we were awakened by a LOUD thump thump thump and CRASH from the airconditioner and turned on the lights to find chunks of ice all over the floor. We had the machine set at 24C, which I don't think is all that cold, but it had frozen up. So here's my beef. I understand that things go wrong, but not once did we get an apology from any of the staff. Not when we couldn't get in, not when our room wasn't ready at the time they stated, and not when we reported that we had had our rest disturbed. In all that time, the staff did not even wish us a happy anniversary, which had been stated on the reservation. I just think, if KYYV wants to keep their 8.5 rating, they need to work on the welcoming skills of the staff. All that to say, the breakfast was amazing and the rooms really lovely.

Todd C.
アメリカ合衆国
2016年4月28日
Serene
A beautiful, calm and well manicured resort. Definitely book a massage here!

orn-uma P.
タイ
2016年4月21日
Staff is so good
Staff is lovely and friendly

Catherine M.
オーストラリア
2016年4月9日
Relax
A Perfect get away, good value , wonderful pool , great food ,

Farida F.
イギリス
2016年3月30日
Relaxing stay
Room was lovely. Staff Beth helpful and friendly. Food was delicious, although when we had the buffet dinner, we were a bit disappointed in the limited selection of food. The previous night had a lot of fresh seafood, which was replaced by a 'wok night' when we ate - not really worth the money in comparison. Apart from that, we had a lovely stay.

Julie H.
オーストラリア
2016年3月15日
Quite getaway- pristine
Great staff! Fabulous food- cocktails not so great! But relaxing and comfortable- nice and tranquil

Isabelle H.
イギリス
2016年3月14日
Lovely island hidaway
Our upgrade to beachfront villa, the outdoor shower and the love for detail that shines through throughout the decor of the resort.
Absolutely beautiful. We kicked off the beach holiday partnod our trip here. The hotel grounds are gorgeous, the food great and the beachfront villas breathtaking - have rarely woken up to such a beautiful view and mind blowing sunrise. Only thing is that the tides of the pha gna bay are particularly visible - the ocean is far retracked more often than not and there is quite a bit of trash in the sea that obly seems to be picked from the shore a few times per week. The beach is still very beautiful - robinson crusoe like in that you'll literally be the only one on the beach for miles and miles sometimes.

Li L.
カナダ
2016年3月4日
still a secret gem
Decor, swimming pool, quiet
If you want to find an amazing place in Phuket yet less discovered by a lot of tourists groups, this is the place to be. Very beautiful swimming pool, great staff and not too far from Phuket that you can chose to visit any other island for a day trip. To and from the resort might cost a bit extra, but the serenity of being able to avoid the tourist groups is worth every penny. Loved it.

GUANHUA W.
中国
2016年3月1日
Excellent
the swimming pool is wonderful. the sea view is great and the staff is kind which made the travel comfortable.

Sophie N.
デンマーク
2016年2月21日
Beautiful hotel but expensive + a bit poor service
Pool area is beatiful, spa is really nice, beatiful setting overall - outdoor areas are well kept, clean
It was a good stay, but a four-star experience at a five star price. Staff was mostly very nice, but some of them seemed annoyed with the guests, were a bit rude and at other times they were late etc. We had termites in our house, but not a big problem. We were charged a huge amount for a conditioner bottle we accidentally broke. Housekeeping forgot to fill up shampoo, conditioner, nescafé. Difficult to do anything outside the resort, so maybe a long stay is not recommended. Otherwise a really beautiful place and we had a nice time with our children there.