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全くちコミ (735)

ビジネス (51)

カップル (337)

1人旅 (200)

小さなお子様連れの家族旅行 (26)

大きなお子様連れの家族旅行 (39)

グループ (82)

最高!
9.2
くちコミ735件
ホテルの状態/清潔さ
9.4
施設・設備
8.6
ロケーション
9.5
お部屋の快適さ
9.3
スタッフの対応
9.4
サービスに対する料金
9.3
お食事
8.5

9.2 Gary H.
Australia
2016年4月11日
Location- Close to the Lake and plenty of local in
The Meracus 2 is the flagship and its easy to see why. The suites are great. Very large and with great facilities. What makes the Meracus hotels is the staff. Nothing is too much for them and they are so genuinely helpful and caring. I would return to this hotel again and again!

10 HYUNJIN C.
South Korea
2016年4月8日
The service is just amazing!
Fully satisfied with wonderful services and really appreciated with all their support especially during pouring time! Thanks again!

10 Jue C.
Singapore
2016年3月29日
Excellent location and service
Location, service, value for money
We had booked two nights stay with Meracus Hotel. On our first night, we arrived late at the hotel after our Sapa Express bus dropped us off a street away. The hotel is located near the Hoan Kiem lake. We had stayed in Hotel Meracus 2 during our previous trip to Hanoi and we were excited to experience Hotel Meracus on our second trip to Hanoi. Upon our arrival, we were informed that the previous guest occupying our room had not checked out as he was hospitalized due to food poisoning. As there were no other available rooms in the hotel, they arranged for us to spend the night at a neighbouring boutique hotel, HM Boutique Hotel, just a couple of steps away on the same street. We were disappointed but we were promised a free upgrade to the junior suite at Meracus Hotel for our second night. Next morning, Meracus Hotel called us promptly to inform us that our room was ready for check in whenever we were ready. We had breakfast at HM Boutique Hotel (which wasn't good) before moving over. On arrival, the hotel staff took time to explain the surrounding to us (including providing a map). There were rose petals laid out on our bed, as well as in the bathroom sink. The junior suite was spacious and we had a large balcony to ourselves. The hotel also provided a laptop for usage during our stay. However, it was quite useless as the internet connectivity was poor (wifi works better on the phone). Hot water for the shower takes some time to warm up. We had arranged airport transfer with the hotel for our return flight (400k vnd). As we had to leave the hotel very early in the morning, the hotel packed breakfast for us for our journey. Overall, we had a very pleasant experience during our stay in Hotel Meracus. Slightly wished that we didn't have to be moved to another hotel but the circumstances were unfortunate. For the price of the hotel, can't be complaining much. Service was excellent and will definitely recommend this hotel.

10 Mei L.
Malaysia
2016年4月3日
Great boutique hotel!
I stayed at this lovely hotel for 3 nights and it was great! The staff was very friendly and always willing to help out. The room was amazing and very clean. Location is in the old quarter and close to the lake. Highly recommended and I will definitely return to stay here again!

10 Leonie P.
Australia
2016年3月29日
Excellent room and service
The room was beautiful and the staff very accommodating and easy to converse.

10 Leonie P.
Australia
2016年3月29日
Beautiful room, terrace and friendly staff
The room was beautiful and the staff very accommodating and easy to converse.

10 Virginia R.
Australia
2016年3月21日
A great place to stay all round
Staff, location a

10 thanasit C.
Thailand
2016年3月13日
Nice staff and worm welcome
Superb, Excellent Services mind , Recommended
Very Good

10 Ee-Lyn T.
Australia
2016年3月2日
Amazing!
Exceptional customer service; Location; Breakfast
5 star quality hotel. We can't fault this hotel. Amazing.

10 Jovy S.
New Zealand
2016年2月21日
Awesome
Staff are hospitable; good location; great infrastructure
Just right and different front other hotel . I would love to stay again in the future...