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非常に満足 8.1
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くちコミ763件
  • 施設の状態/清潔さ 8.2
  • 施設・設備 7.1
  • ロケーション 8.0
  • お部屋の快適さ 8.2
  • スタッフの対応 8.4
  • サービスに対する料金 8.4
  • お食事 7.2

Rachel M.・カナダ
カップル
2016年2月 | 2泊滞在
Friendly staff
The staff were extremely helpful and lovely! Breakfast was standard and included so that was nice. Location was great, we were able to walk to everything. Our room though, was a bit strange. We had a window, but it looked onto the halway of the hotel and not outside. I found this a bit uncomfortable. The beds were also very hard, even compared to the hard bed standards you get used to in south east Asia budget hotels. The room was fairly clean, one of the 2 rooms we stayed in had a foot sized hole in the bed riser which was a bit off putting. Overall it was fine and the people were nice. If probably try somwhere new if I returned.
投稿日 2016年2月21日

Barbara W.・カナダ
カップル
2016年2月 | 2泊滞在
Great hotel would definitely recommend to friends!
Friendliness of the staff, wonderful breakfast, everyone was so helpful.
It was wonderful. Can't find anything wrong with it. Only complaint - didn't have enough hot water for showers. They upgraded us when we arrived which was a nice surprise.
投稿日 2016年2月18日

Thi L.・ベトナム
カップル
2016年2月 | 2泊滞在
Value for money
Friendly, clean, comfort
投稿日 2016年2月13日

Alex P.・アメリカ合衆国
カップル
2016年1月 | 3泊滞在
Decent value hotel
Location, accommodating staff, free wifi
Decent stay for the money. Great location and staff were very friendly and helped us with all of our bookings and excursions. Free breakfast in the morning and free wifi (worked pretty well). Room and bathroom were clean but I had 2 issues: 1) bed was rock hard (as some other reviews commented) I like form mattresses but this felt like sleeping on concrete 2) bedding and towels were old and a bit ripped... Were clean but they could be replaced to freshen up the room Overall a decent stay for $16/night but I don't think this hotel is on par with other 3 star hotels. Seems more like a 2 star.
投稿日 2016年2月7日

Nicola M.・イギリス
カップル
2016年1月 | 2泊滞在
Enjoyable stay
Depending on what you are planning to do in Hanoi depends on the area you should stay in - do your research first. We was in a good location, but Hanoi is a very busy place there is little foot paths and most hotels are on busy roads! The rooms are clean and we had hot water. Staff are helpful and friendly
投稿日 2016年2月3日

DAMIAN C.・イギリス
1人旅
2016年1月 | 3泊滞在
Great value, very friendly staff
Stayed 5 days and could have stayed longer. Great if you're looking for good value for money. Good location for seeing Hanoi.
投稿日 2016年1月27日

Christopher K.・アメリカ合衆国
1人旅
2016年1月 | 4泊滞在
Great cheap place
The staff were friendly and helpful. Great service. Clean, comfortable rooms. A good location. And extremely affordable for the experience. I will definitely stay again the next time I visit Hanoi.
投稿日 2016年1月26日

Jerry W.・アメリカ合衆国
1人旅
2016年1月 | 3泊滞在
FRIENDLY STAFF
The Serenity is good value for the money. The staff is very friendly and helpful. I was given a free upgrade upon check in ! I also like the location because it is on a quiet street, just near the Dang Ha market.
投稿日 2016年1月25日

Maria J.・アメリカ合衆国
グループ
2015年12月 | 1泊滞在
Close to the train station, friendly staff
Location, staff, a/c
I was backpacking with my husband and my sister and we only got the room so we could really shower and drop our bags before taking the overnight train to Lao Cai. The room was perfect for what we needed. Small - but it had wifi, a hot shower and a/c. I think it would be fine if you choose to stay there for a couple of days - we just didn't need to do that (we showed dropped our bags to walk around the city and then left for the train in about 6 hours). The staff was very accommodating and ready to help with any of our needs. The room was small with no windows, but again - it served its purpose. I think it was a great value and walking distance from the train station and other sites in the old down of Hanoi.
投稿日 2016年1月18日

Amandine H.・フランス
グループ
2016年1月 | 1泊滞在
Good personnel
Organization, clean , good location
投稿日 2016年1月16日