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くちコミ727件
  • ホテルの状態/清潔さ 8.2
  • 施設・設備 7.3
  • ロケーション 8.0
  • お部屋の快適さ 8.2
  • スタッフの対応 8.4
  • サービスに対する料金 8.4
  • お食事 7.2

8.7 HO P.
Malaysia
2013年11月14日
Good for Value
Clean , comfortable and Good Staff service
Eerly check out , so only received a simple breakfast. need improve it.

8.7 HO P.
Malaysia
2013年11月14日
Value for the Money
Friendly Staff, near massage and near sourvenir shop
Comfortable for the bed and room clean and good staff servies

8.3 HO P.
Malaysia
2013年11月7日
Good Location and best value
Clean and comfortable
very Good service by the Staff, around here a lot of shop surrounding. You can take Taxi only 30,000 dong go to night market if you want buy some low cost products. Only take 15 min by taxi cost 40,000 dong to Lake.

8.3 Pam W.
Austria
2013年11月15日
Great value, excellent staff and great breakfasts
The lift, friendly staff and the choice of breakfasts freshly cooked to order.
We had our first 3 night in Hanoi at this hotel and also had 2 more nights there. It was the only hotel we stayed in which had a lift. The staff went out of their way to be helpful and they were very happy. I think there were at least 12 different breakfasts including English, French and American. The rooms were quite good and there was lots of hot water, but the best thing was the staff. I can't praise them enough for being such a happy and friendly lot. I would definitely recommend this hotel. It is also located in the old quarter which is very interesting.

10 Wendy S.
Australia
2013年11月13日
Memorable, fulfilling and excellent
Hoan, Nguyen, Anna
My stay at serenity was just that. The staff are incredible, there is nothing that they won't do for you. They are so accessible, friendly, kind and accommodating. I couldn't recommend this hotel highly enough. Although the hotel itself is exemplary, it's nothing compared to the incredible staff that are there for you every step of the way. Thank you especially to Hoan, you always greeted us with a welcoming smile and 'nothing is a problem' attitude. Thank you Hoan, your the best. Kind regards, Tracey

8.7 Peter S.
Australia
2013年10月13日
Great base to view Hanoi
Central, friendly staff, clean.
Very good loved it. Staff have good English and Chinese. Very good location

10 Kosol S.
Thailand
2013年10月8日
Bravo
Excellent service mind, friendly staffs, reasonable price
Hotel located nearby market, staffs are very friendly and excellent service mind. The rate of the hotel is reasonable and service mind are beyond our expectation. Thank you to Mr. Son the manager, Mr..Juan and all staffs for take care our group the best.

7 Andrea V.
Italy
2013年10月4日
Comfortable and value for money
Location, comfort and price
Hotel is small but very clean and with nice and attentive staff. Price is also very good

9.3 Alan P.
United Kingdom
2013年10月2日
Very friendly staff
Location, staff friendliness and rooms
The staff went out of their way to,find my phone when I left it in a taxi. Thank you

9 Aino L.
Malaysia
2013年9月24日
Great attentive staffs
Friendliness, Clean rooms, Near to attractions
It was very lovely, the staffs were so friendly and attentive to our needs. The receptionist even spent some time to explain major attractions in Hanoi and suggesting us how to get there. A budget hotel that is value for money and beyond customer service experience!