非常に満足 8.3
クチコミ全1735件の総評

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クチコミ1735件
  • 施設の状態/清潔さ 8.2
  • 施設・設備 7.7
  • ロケーション 8.7
  • お部屋の快適さ 8.3
  • スタッフの対応 8.6
  • サービスに対する料金 8.5
  • お食事 7.6
並び替え

Adnan クウェート
ひとり旅
スーペリア
2015年6月 | 1泊滞在
decent hotel with friendly staff
location, value for money and friendliness of staff
Good
◇投稿日 2015年6月4日◇
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Emma 南アフリカ共和国
カップル
スーペリア
2015年5月 | 1泊滞在
we love the staff. They're very helpfull!
friendly happy staff and clean rooms.
We really enjoyed ourselves
◇投稿日 2015年5月30日◇
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Kai シンガポール
グループ
スーペリア
2015年5月 | 1泊滞在
-
Thaison Palace Hotel
◇投稿日 2015年5月28日◇
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lichao 中国
ビジネス
スーペリア
2015年5月 | 11泊滞在
没有窗户,no windows from the agoda booked the hotel
Service good
No windows,feel bad
◇投稿日 2015年5月26日◇
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Hien ベトナム
カップル
スーペリア
2015年5月 | 2泊滞在
We have a great time in this hotel
Staffs . Breakfast . Location
We have a great time in this hotel , we will come back for next visit . Thank you very much
◇投稿日 2015年5月26日◇
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Man シンガポール
ひとり旅
スーペリア
2015年5月 | 1泊滞在
Best of the best
Staff, breakfast and rate
Having a wonderfull time during staying there. The staff are very helpful for directly me to some shopping area, the room rate is very reasonable. Besides, the room was very tidy, clean and comfortable.
◇投稿日 2015年5月24日◇
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ANG シンガポール
ひとり旅
スーペリア
2015年5月 | 2泊滞在
Value For Money and Friendly Staffs
The staffs were friendly and I love the breakfast! There's many cafe and restaurants located near the hotel.
Great! I would come back here again during my next Visit to Hanoi. ^^
◇投稿日 2015年5月22日◇
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luis アメリカ合衆国
ひとり旅
スーペリア
2015年5月 | 1泊滞在
Exceptional customer service from Paige
the receptionists, location and service.
Excellent overall.
◇投稿日 2015年5月17日◇
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kelly オーストラリア
カップル
スーペリア
2015年5月 | 5泊滞在
Out dated
staff were helpful
The room was old and had a damp smell, bed was hard and the shower was in disrepair. The room was clean but the hotel was old and in need of some renovations. However the staff were helpful and friendly and the hotel was in a central location . I would rate this hotel 2 star. If we had paid full price for this I would be rating it a 1 however we received a large discount so it is reasonable to say it was value for money.
◇投稿日 2015年5月15日◇
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Carolina フィリピン
大きなお子様連れの家族旅行
スイート シティビュー
2015年5月 | 2泊滞在
Thaison Hotel - A Refreshing Hotel
Customer Service, Food and the Room
Our experience in Thaison Palace Hotel was so far the best hotel experience we had. Everything from the booking to check-out were excellent! From the time I made a booking with Agoda, Mr. Lee, the hotel's owner had been very prompt in replying to my emails for our airport pick-up, tours and a lot of other questions. I even had to change our tour itinerary the last minute but he has handled it nicely and accurately. The transport that picked us up at the airport was bigger than what I have booked but I was not charged extra. The driver was very polite and helpful. Upon our arrival, a team of 3 staff at the reception made us feel very much welcomed. We were offered with cold welcome drinks. Thaison Hotel is a small hotel so we were not expecting much but when we went inside the room, we were so surprised to see a very nice, well decorated, clean and lighted room. They even have a PC in the room and the wifi, it's very fast! All throughout our stay, they are very quick in attending to our needs. The breakfast also was a total surprise! They have a lot of food in their buffet table and everything is yummy. What delighted us more was when on the second day, one of my daughters was not able to join us (as she got so tired from our Halong Bay tour the previous day), one of the restaurant's staff approached us to check why my other daughter is not with us. When I told her, she is still sleeping, she said we can just take out food for her. That was totally unexpected! On out 3rd day after checking out, we did Hanoi tour and was back at the hotel by 3pm.We planned to have a spa by 4pm and be back at the hotel to wait at the hotel's lobby until 10pm (as our flight is at 1AM). Guess what? They gave us a room to stay for 4 hours for FREE! How can any other hotel beat that? Thaison Hotel has made our Hanoi trip extra special. Thanks a lot! Will definitely be back :)
◇投稿日 2015年5月14日◇
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