Lovely hotel ”

We spent five nights at the A-One Royal Cruise hotel. We’ve visited Pattya a few times over the past five years and this is by far the best hotel in the price bracket and around this location. 1 - Location We love this location (the last three visits were around this location). Easily accessible to all the atmosphere of the Beach Road (the Baht buses to Walking Street and South Pattaya Rd) and not too far from all the shopping option on the Second road.... loads of restaurant and dining options on both the Beach Rd as well as Second Rd. 2 - Cleanliness & Accommodation Accommodation- we had a Deluxe room as well as the Mini Ocean View. The mini ocean view - brilliant size. Only one negative - only had a bath tub (I expected a rain shower too. That’s what the hotel pictures seem suggest). The two kids had a deluxe room and they had a shower. Furniture and cleanliness - generally modern and good quality. 3 - Friendly staff Good service and very polite. Thank you to all

Great Place but !!!”

This Hotel is awesome. Rooms are very comfortable and we had a Partial View of the beach. Everything in this hotel was great. But we didn't eat at the Hotel so I can not tell you of the restaurant. The only problem I see is the Staff. They walk by you like you don't exist. They will answer your questions when asked but never even look at you when approaching them. I stayed here 4th of march and the desk personnel were very professional but still could not force a smile. I came back her on the 7th through the 9th of March and the desk receptionist asked for a charge card. When I asked why I need to give her my charge card number she got rude with me and felt she didn't need to explain. she tripped over her poor english and then gave me to another woman standing next to her and walked away but in hearing distance. The woman then explained that I didn't need to give my card the first time(4th of march) because I only stayed one day. While she is explaining this the other woman is slamming phones down and made several comments in Thai. All i was trying to get is a clarification as to why they needed my card in which this woman explained and I excepted. This woman still was being very angry in her movements. when we walked away from the desk the nice girl came over and apologized and wished us a nice stay. I wrote this because A-One Cruise Hotel is awesome and a person behind the desk with such an attitude ruins a small part of your time your trying to enjoy. I'm sure she was just having a bad day but could find other ways to clean her brain out instead of a hotel Guest. I do highly recommend this hotel. Just stay away from the desk hahaha. good times ALL!!! But I found in all of my time in Pattaya smiling and giving a daily greeting does not get a response.

Top Class Hotel”

Had a fantastic stay at the Royal Cruise Hotel. Very impressed with the pools, gym, room and hotel in general. Good choice for breakfast with lovely sea views. Good size gym and the two pools had ample sun loungers with double bed type loungers too. Staff very friendly and helpful. Everything kept very clean! You can get a decent hotel for around £30 a night in Pattaya and we have stayed in many but this is certainly worth paying the extra for and we will certainly book again sometime!

Friendly staff, everything was closer like beach, shopping mall, street food, bike taxi”

One thing I felt uncomfortable was the room I got 1218 on 2nd floor the washroom was smelly, not sure if the room exhaust was not working properly, if I had got better room would have been nice, and there was no table and chair in the balcony, I had to ask for extra chair for my partner to sit, it was Chinese new year and rooms where all full....the location and food is good it's on the Beach road...I would recommend to book A one Royal cruise rather other franchise of A one hotels

Superb”

Just returned to the UK after an absolutely Fabulous 10 day stay @ The Royal Cruise, it's our 3rd visit to the A-One but this time we opted for a Club Executive, We would recommend this to everyone, We were treated as VIP's by every member of staff + the Extra's provide:- Private check in, access to Executive Lounge, Free snacks, Tea, Coffee, soft drinks All day & 6pm to 8pm Free Alcohol, Free Fruit every day, 2 Pieces of Laundry washed Free every day, All the Staff gave us Excellent service, especially DAVID who gave us a tour of the hotel & facilities & Helpful to all our needs + the Security/Lift attendant with his Heel Clicking & Saluting adds a little humour . We shall Definitely be returning the the A-One Cruise, Very Soon.

Great location”

If you are travelling with kids, this is a great hotel to stay. the shape of the building is very attractive to all kids. Rooms are spacious and well decorated. You could really feel as if you are on a cruise ship. Breakfast are great with various choice of foods. the highlight of this place is definitely the location. you can easily find this hotel as it is located in the main road of pattaya. Very close to the beach.

Best hotel i have stayed in Pattaya”

Having stayed at many hotels in pattaya , this hotel offers best value for money by a mile stone. Location is right next to the beach road, easy access for 10baht taxi. The staff are very friendly and helpful. The rooms are cleaned to a high standard, fresh fruit in the room everyday, free coffee and tea. If you get the club room you have access to the club lounge, which has free soft drinks all day, along with tea, coffee and pastrys. 6pm -8pm the club lounge offers free alcohol and softdrinks, along with tapas. Also the hotel has a nice pool and jacuzzi :). Awsome stay, i will be back soon, Highly reccomended!!!!

Good Location, Bad Receptionist”

I booked my 5-day stay at the A-One Royal Cruise Hotel Pattaya through Agoda. We stayed at the Ocean View Suite. The view on the 5th floor suite was gorgeous, We could see the beautiful sunset right outside our balcony. The location of the hotel was great. Baht buses could be flagged down easily. Breakfast buffet was good and the VIP lounge access was a good touch. Our 5-day stay could have ended perfectly until the minute we checked-out. At the check-out, the duty receptionist on 23 Feb 2018 at 1 pm stopped us from leaving because there was a "missing glass cup" from our room. I was taken aback by the "accusation" that we "took" a cup. I told the receptionist that I don't know what she was talking about and that as honest people we will never "take a cup" that does not belong to us. The receptionist continued to stop us from leaving until I kicked up a scene. It was a terrible experience. I will not come back to the hotel again !

Exceptional experience, great location & value for money ”

Nothing to complain, the service, the food, the cleanliness & the location, absolutely fantastic! The club member benefits was another bonus on top of everything, loved the convenience and exclusive service (including food & beverage from the club lounge; the 4pc laundry items for free every day; late check out)! Will definitely come back and recommend to friends! Big thank you to A-One Royal Cruise Hotel

Nice newer hotel with all the right facilities ”

We travel a lot in Thailand. There are many 4 Star hotels that live on old reviews and have deteriorated from their former glory. This is not one of them. It is a newer hotel with lots of amenities. Great pools, bars and restaurants. And very clean and comfortable rooms. Staff were helpful and pleasant. For the piece I don’t think you can beat it in Pattaya. Don’t let the fact it is shaped like a ship put you off - it actually very cool and well done theme throughout with high end finishes. Highly recommended.

Great hotel”

Beautiful big rooms, value for money and great location. Big disappointment however is the shower, it gives cold or hot water on it's own initiative and mixing it to warm isn't an option. The hotel knows about this problem for a long time but doesn't seem to care to fix it. Also do not leave your change (coins) on the table as the housekeeping takes it as their tip without asking. I complained about this and the hotel would educate their maids not to assume change is automatically theirs. Also sauna and steamroom are payable which should be free for this type of hotel to my opinion. Further great service and great place to stay in Pattaya.

Great place but still need improvement”

Good part: perfect location and spacy room, good interior finish, large balcony. very helpful staff! professional service. things needing improvement: staff can only understand and speak basic English but they do try their best to help. A dark spot found on one of the bedsheets but they do change sheets everyday. shower is Kohler but is designed for tub-bath not shower, extremely unconvenient if u only wanna take a shower. and the temperature of the water kept fluctuating from burning hot to cold, and burning hot again... this is the worst part of the hotel, I must say conclusion: I will stay there again should I go to Pattaya again. But I do hope they fix the hot water problem. I can be cool with all other shortcomings

Good location & great hotel concept. ”

Great location nearby several convenience stores. Walking distance to the famous Pattaya Walling Street, approx 20mins walk. Just opp the beach, but dont expect a clean beach as beach is mostly infested by speedboats. The hotel on the other hand is lovely. Great breakfast variety. Just a little complain that the bed have tyres/rollers which cant be locked so it will tend to roll here & there.

My kids love the hotel”

Nice hotel for the whole family. My kids love the shape of the hotel, its like you stay in the boat. Nice and very friendly stuffs. 4 stars hotel but the service is 5 ;-) One of the best hotel fitness in Pattaya (said my husband) Very great location, the beach is just right away across the street, not many bars near by the hotel so its a perfect hotel for a family with children. Very recommend to stay in this hotel.

Fantastic ”

wow what an amazing stay! I really have nothing bad to say everything was fantastic. The staff here are amazing, every single member of staff was very attentive and so helpful, they all went the extra mile to make sure whatever we needed was done to their best ability. The room was very clean and the beds were super comfortable. I traveled with my 72 year old mum to take her for a 4 night stay, she didnt want to leave. At first we only booked 2 nights but it was so good we extended our trip. I 1000000% recommend this hotel. Location, staff, cleanliness, food, pool all great!!! The only thing is to buy water by the pool is 90 baht a bottle that is super expensive. That's my only negative comment. But you can go to Family mart right next door to buy water lol. Thank you so much to all the staff your the best! See you all again soon. This will be our go to hotel in Pattaya.

Excellent service , one of the best locations ”

Wow ! As soon as we arrived we were looked after by the Manager. We arrived a day early my mistake but the manager took care of the whole family (7 members) the hotel is very clean. Location is perfect opposite the beach. All the rooms are serviced with efficiency. The loft attendant Pong is amazing he salutes to everyone who goes onto the lift. Would definitely recommend this hotel to anyone coming to Pattaya. The service from the lady called Meaw is remarkable 5 star

Perfect for Family and Baby ”

I stayed here 2 nights with husband and baby 1.8 years old, We absolutely enjoy to stay here and really love swimming pool, a lot of restaurant around hotel and close to big department store ; Terminal 21 Pattaya, and we can cross to street to go to the beach, It's nice location. Breakfast is variety also I hope my comment will let anyone choose this hotel without doubt, We will be back soon :)

Great Customer Service ”

We were very impressed with great customer service from the staff here. From my years of travel and being in a service industry, I personally found service staff in Thailand in general not up to the mark when dealing with customer problems . However, we would like to thank to all staffs in this hotel who had made our stay a pleasant one. We would like to give our special thanks to receptionist Mr. David who was very attentive and anticipated our needs whenever we call from our room or ask for help at reception. We believe that he is truly a real gem to your organization. The location is great. It is near to everything. The beach is just across the road. Breakfast was delicious and had wide selections. We like the club room and enjoy the lounge.

The Best Ocean View Suite”

Staff is extra attentive and helpful. Hotel is juz in front of the sea. We had a suite with a jacuzzi facing the sea. Room looked juz being updated. Love the details, fruit basket, fresh flowers, huge balcony counter top, 360 turning 50 inch flat TV whether u want to relax on the couch or watch from the bed. That copper decor on the white wall and side table legs are just beautiful. Free club lounge throughout our stay. And best of all, perfect sun set view. For the price of a normal room in neighbouring 5 star hotels by the beach, A-One Ocean View Suite is unbeatable!!

The Staff was very friendly and very nice.”

The hotel location in beach road, nearby a lot of restaurants and opposite the hotel is Pattaya beach. The staff is very nice. They provide snack and light food in club lounge.