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8 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.

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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Hygiene Plus
Sparkling clean
Located in heart of Manila
Check-in [24-hour]
Airport transfer
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
Massage
8 travelers have booked today.
Based on 6,837 verified reviews
9.6
9.0
9.0
8.8
8.6
8.6
Nearest transportation options
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Ayala MRT Station is within 0.28 km
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Buendia 3 MRT Station is within 0.97 km
Location rating score
There are 134 places in walking distance!
| Value for money | 8.6 |
| Location rating | 9.6 |
| Nearest airport | Ninoy Aquino International Airport (MNL) |
| Distance to airport | 4.5 km |
Ascott Makati has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Ascott Makati fulfill our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes prepared with staff trained in safety protocol, sterilizing equipment, free face masks, first aid kit, temperature check for guests and staff, doctor/nurse on call, and body thermometer for all rounded safety precautions and hygiene protocols.
At Ascott Makati, customers can take part in contactless check-in and check-out option offered by this property for your ease of use and safety.
While remaining at Ascott Makati, indulge in your evening or night out at V Bar, Conway's Bar, and Ice Vodka Bar to make the most out of your nightlife.
While staying at Ascott Makati, take joy in your morning or evening wander at nearby park which include Palm Promenade Park, Greenbelt Park, and Urdaneta Village Park.
Ascott Makati's additional pet policy states that the number of pets allowed per room is 2. Please contact the property for more information in regard to pet policy.
Ascott Makati can communicate up to 2 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.
Verified families with young children that have stayed at this property have given Ascott Makati an average rating of 8.9. You can look up more thorough customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
The nearest train, metro, or bus station is Ayala MRT Station, 275.71 m away from Ascott Makati.
Wake up to an incredible buffet and continental breakfast at Ascott Makati. Travelers can enjoy breakfast offered with an additional charge of 557.5 PHP for children and 1115 PHP for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

Experience Luxury and Comfort at Ascott Makati
Nestled in the vibrant heart of Manila, Ascott Makati stands as a beacon of luxury and sophistication, offering an unparalleled retreat for discerning travelers. With 362 elegantly appointed rooms, this five-star hotel is designed to cater to both leisure and business guests, ensuring a memorable stay in the bustling capital of the Philippines. Whether you are here for a short getaway or an extended stay, you will find that Ascott Makati provides the perfect blend of comfort and convenience.
Guests can enjoy a seamless check-in experience starting from 3:00 PM, allowing you to settle into your lavish accommodations without delay. The hotel’s check-out time is set until 12:00 PM, giving you ample opportunity to relax and soak in the luxurious amenities before you depart. Families will appreciate the thoughtful child policy that allows children aged 2 to 6 to stay free of charge, making Ascott Makati an ideal choice for those traveling with little ones. Additionally, the hotel welcomes pets, accommodating up to two furry companions per room, ensuring that your entire family can enjoy a luxurious escape together.
Relax and Recharge: Unwind at Ascott Makati's Premier Entertainment Facilities
At Ascott Makati, guests are invited to indulge in a world of relaxation and rejuvenation within the hotel's exceptional entertainment facilities. The on-site salon offers a serene escape where you can pamper yourself with a range of beauty treatments. Whether you're in the mood for a stylish haircut, a refreshing manicure, or a soothing facial, the skilled professionals are dedicated to ensuring your experience is nothing short of luxurious. This tranquil setting allows you to unwind and emerge feeling refreshed and radiant, making it the perfect addition to your stay.
For those seeking ultimate relaxation, the massage services at Ascott Makati provide a blissful retreat from the hustle and bustle of city life. Guests can choose from a variety of massage therapies designed to melt away stress and tension. From traditional Filipino hilot to serene aromatherapy, each treatment is tailored to promote relaxation and well-being. The tranquil atmosphere, combined with expert therapists, creates a rejuvenating experience that will leave you feeling revitalized and ready to explore all that Manila has to offer.
Unleash Your Active Spirit at Ascott Makati's Premier Sports Facilities
At Ascott Makati, staying active is an integral part of your experience. The state-of-the-art fitness center, equipped with modern workout machines and free weights, invites guests to embark on their fitness journey, whether you're looking to maintain your routine or kickstart a new one. With ample space and a motivating atmosphere, you can enjoy an invigorating workout while soaking in the vibrant energy of Manila.
For those who prefer the thrill of competition, the hotel features well-maintained tennis courts where you can challenge friends or engage in a friendly match with fellow guests. The outdoor pool offers a refreshing escape from the tropical heat, perfect for a leisurely swim or simply lounging by the water's edge. Whether you’re a fitness enthusiast or just looking to unwind, Ascott Makati provides the ideal setting to embrace an active lifestyle while enjoying the comforts of luxury accommodation.
Convenience Facilities at Ascott Makati: Your Home Away From Home
At Ascott Makati, convenience is at the heart of your stay, ensuring that every aspect of your experience is seamless and enjoyable. The hotel offers a comprehensive laundry service, including dry cleaning, allowing you to maintain a polished look throughout your travels. With daily housekeeping, you can relax knowing that your space will be kept pristine, letting you focus on what truly matters during your visit. For those in need of quick meals or snacks, the efficient room service is just a call away, catering to your cravings without the need to leave the comfort of your room.
The hotel’s concierge is at your service to assist with any inquiries or arrangements, whether it’s booking a tour or recommending the best local dining spots. Stay connected with complimentary Wi-Fi available in all rooms, as well as in public areas, making it easy to share your experiences or stay in touch with loved ones. For added convenience, Ascott Makati features an express check-in/check-out service, allowing you to maximize your time exploring the vibrant city of Manila. Plus, with a designated smoking area and secure luggage storage, the hotel caters to all your needs, creating an inviting atmosphere where you can truly feel at home.
Seamless Travel Experience at Ascott Makati
Ascott Makati offers an array of transport facilities designed to ensure that your journey in and around Manila is as smooth and convenient as possible. For guests arriving by air, the hotel provides a reliable airport transfer service, allowing you to start your stay without the hassle of navigating through traffic or public transport. This personalized service ensures that you arrive at the hotel relaxed and ready to explore the vibrant city.
In addition to the airport transfer, Ascott Makati features an onsite car park that is free of charge for guests, making it an ideal choice for those traveling with their own vehicles. The hotel also offers a convenient shuttle service that connects you to key destinations in the area, providing easy access to shopping, dining, and entertainment options. For those who prefer the flexibility of hailing a ride, a taxi service is readily available, ensuring that you can reach your desired location with ease. With these comprehensive transport facilities, Ascott Makati prioritizes your comfort and convenience, setting the stage for an unforgettable stay.
Luxurious Room Facilities at Ascott Makati
Ascott Makati offers an exquisite blend of comfort and modern amenities in each of its thoughtfully designed rooms. Guests can enjoy the perfect climate year-round with air conditioning that ensures a refreshing atmosphere. Each room is equipped with a plush television featuring satellite and cable channels, ideal for unwinding with in-house movies after a day of exploration. The separate living room provides a spacious area for relaxation or gatherings, while the balcony or terrace invites you to soak in the stunning views of the vibrant city.
To enhance your stay, Ascott Makati provides a range of premium facilities. Indulge in the luxury of bathrobes and high-quality toiletries, ensuring a pampered experience. The mini bar is stocked with delightful refreshments, and a refrigerator keeps your favorites chilled. Start your day with complimentary bottled water, instant coffee, or tea, and enjoy the convenience of linens and towels that are meticulously maintained. With daily newspapers delivered to your door, you can stay informed while enjoying the comfort of your elegantly appointed room, complete with blackout curtains for a peaceful night’s sleep.
Culinary Delights at Ascott Makati
At Ascott Makati, culinary experiences are as vibrant and diverse as the city itself. Start your day with a sumptuous breakfast buffet that showcases a delightful array of local and international dishes, ensuring every palate is catered to. From fresh tropical fruits to warm, flaky pastries, the breakfast spread is designed to energize your morning, while the option of a continental breakfast offers a lighter yet equally satisfying start to your day.
For lunch and dinner, the hotel's elegant restaurant invites you to indulge in a menu that celebrates both local Filipino flavors and global cuisine. Each dish is crafted with the finest ingredients, providing a feast for the senses. If you prefer the comfort of your own room, Ascott Makati also offers efficient room service, allowing you to enjoy delectable meals in the privacy of your accommodation. Whether you choose to dine in the inviting atmosphere of the restaurant or savor a quiet meal in your room, Ascott Makati ensures that every dining experience is memorable.
Discover the Luxurious Room Offerings at Ascott Makati
Ascott Makati invites you to indulge in a range of exquisite room options, each meticulously designed to provide a sanctuary of comfort and elegance in the heart of Manila. Choose the Studio Deluxe Room, a cozy 36-square-meter space featuring either a King Bed or two Single Beds, perfect for solo travelers or couples seeking a serene escape. For those desiring a touch more luxury, the Studio Executive offers 53 square meters of refined living with a Queen Bed, while the Studio Premier mirrors this size and flexibility with the option of a King Bed or two Single Beds, ensuring a restful retreat tailored to your preferences.
For families or groups, the 1 Bedroom Executive Suite and 1 Bedroom Premier Apartment provide generous living spaces of 74 and 83 square meters respectively, each with a King or Queen Bed to ensure a restful night’s sleep. The 2 Bedroom Deluxe Suite and 2 Bedroom Executive Suite, both spanning 113 square meters, are ideal for those traveling with companions, offering ample space and comfort. Finally, for the ultimate luxury experience, the 3-Bedroom Deluxe Room stretches across a lavish 220 square meters, accommodating larger families or groups with ease and style. Booking your stay at Ascott Makati through Agoda not only guarantees you the best prices available but also ensures a hassle-free experience, allowing you to focus on enjoying your luxurious stay in Manila.
Discover the Vibrant Heart of Makati, Manila
Nestled in the bustling metropolis of Manila, Makati stands as the financial powerhouse of the Philippines, radiating an electric energy that captivates every visitor. This dynamic district is a harmonious blend of modern skyscrapers, luxury shopping malls, and vibrant nightlife. As you stroll through the streets, you'll be greeted by a kaleidoscope of sights and sounds, from the chic boutiques of Greenbelt to the lively street markets that offer a taste of local culture. The area is also home to a myriad of world-class restaurants where you can indulge in both local Filipino delicacies and international cuisines, making it a true gastronomic haven.
Beyond the urban hustle, Makati boasts serene green spaces such as Ayala Triangle Gardens, a lush oasis that invites relaxation amidst the city's fast pace. Here, you can take a leisurely walk or enjoy a peaceful picnic while surrounded by towering trees and stunning landscapes. Art enthusiasts will find a treasure trove of galleries and cultural venues, including the Ayala Museum, which showcases the rich history and heritage of the Philippines. Whether you’re here for business or leisure, Makati offers an exciting blend of culture, commerce, and community, ensuring that every moment spent in this vibrant district is unforgettable.
Seamless Journey from Manila Airport to Ascott Makati
Traveling to Ascott Makati from Ninoy Aquino International Airport (NAIA), the main gateway to the Philippines, is a breeze. Situated just approximately 7 kilometers away, you can expect a short and convenient journey. Upon arrival at the airport, you have several options to reach this luxurious serviced residence. The most popular choice is to take a taxi or a ride-hailing service like Grab, which are readily available outside the terminals. The ride typically takes around 20 to 30 minutes, depending on traffic conditions, and offers a glimpse of the vibrant city life as you make your way to Makati.
For those who prefer public transportation, the airport also offers a bus service that connects to various points in Metro Manila. You can take the Airport Loop bus to Makati, which is an economical option. Once you arrive at the bus terminal in Makati, it’s just a short walk or a quick ride to Ascott Makati, where you can unwind in your elegantly designed suite. No matter which mode of transport you choose, the journey to Ascott Makati is sure to set the tone for your stay in one of Manila's most dynamic neighborhoods.
Explore the Vibrant Surroundings of Ascott Makati
Nestled in the heart of Makati, Ascott Makati is surrounded by a wealth of attractions that showcase the bustling energy and rich culture of the Philippines' premier business district. Just a short stroll away, Greenbelt Park offers a serene escape from the urban hustle. This lush green oasis is perfect for leisurely walks, picnics, or simply unwinding amidst nature. The park is also home to a variety of upscale shops and dining options, making it an ideal spot for both relaxation and indulgence.
For those looking to immerse themselves in the vibrant city life, Makati Downtown is just around the corner. This thriving area is known for its impressive skyline, luxury malls, and lively nightlife. Additionally, the nearby Talipapa Market provides a unique local shopping experience, where visitors can find fresh produce, seafood, and a selection of traditional Filipino goods. With prominent institutions like the Makati Medical Center and the Asian Institute of Management also within reach, Ascott Makati serves as a convenient base for both leisure and business travelers, ensuring that you are at the center of it all.
Convenient Public Transport Access Near Ascott Makati
Ascott Makati is ideally situated in the bustling heart of Manila, offering guests seamless access to a variety of public transport options that make exploring the city a breeze. Just a short walk away, the Ayala MRT Station provides direct connections to key destinations across Metro Manila, allowing travelers to navigate the urban landscape with ease. For those looking to venture further, the nearby Buendia 3 MRT Station and Guadalupe 3 MRT Station are also within reach, ensuring that guests can easily hop on a train and enjoy the vibrant sights and sounds of the city.
In addition to the MRT stations, the PNR Pasay Road Station is conveniently located for guests wishing to explore the surrounding regions or travel to nearby provinces. The strategic positioning of Dela Rosa Street and Pasay Road further enhances accessibility, with numerous jeepneys and buses operating along these major thoroughfares. With EDSA, one of Metro Manila's main highways, just a stone's throw away, guests at Ascott Makati can enjoy unparalleled convenience, making it the perfect base for both business and leisure travelers seeking to immerse themselves in the dynamic atmosphere of Manila.
Culinary Delights Surrounding Ascott Makati
Nestled in the vibrant heart of Makati, Ascott Makati is surrounded by an eclectic array of dining options that cater to every palate. For a unique dining experience, head to the Filling Station Bar and Cafe, where retro decor meets hearty comfort food. If you're in the mood for stunning views alongside your meal, the Firefly Roofdeck Restaurant offers a breathtaking skyline backdrop paired with a diverse menu. Blackbird Makati, set in a historic building, provides a sophisticated atmosphere with an inventive menu that celebrates local flavors. For those craving Japanese cuisine, Nikkei Nama Bar Rada serves exquisite dishes that beautifully blend Peruvian and Japanese influences. Enjoy a casual yet vibrant dining experience at El Chupacabra, known for its mouthwatering tacos and lively ambiance. Meanwhile, People's Palace offers a taste of Thailand with its colorful dishes and inviting atmosphere. For a Mediterranean twist, Hummus Elijah is a must-visit, celebrated for its authentic flavors and cozy setting. Manam Greenbelt is perfect for those seeking modern Filipino cuisine, while Toyo Eatery presents an innovative take on traditional dishes. Lastly, indulge in fine dining at Old Manila at The Peninsula Manila, where classic elegance meets exceptional culinary artistry. Each restaurant offers a unique flavor of the city, making your stay at Ascott Makati a truly delicious experience.
Shopping Delights Surrounding Ascott Makati
Ascott Makati is perfectly positioned amidst a vibrant shopping scene that caters to every taste and need. Just a stone's throw away, the Landmark Department Store offers an extensive range of products, from fashion to home essentials, making it a go-to for both locals and tourists alike. For a more upscale shopping experience, head over to the Powerplant Mall, where you'll find a mix of international brands and local boutiques, complemented by delightful dining options. If you're in the mood for unique souvenirs, Balikbayan Handicrafts showcases the best of Filipino craftsmanship, while Bibliarch Bookstore invites book lovers to explore its curated collection of literary treasures. Don’t miss Budji Layug for exquisite home décor, and immerse yourself in Filipino culture at the Filipinas Heritage Library. For those seeking a blend of shopping and leisure, Greenbelt 1 offers a picturesque environment with high-end shops and lush greenery. Additionally, the National Book Store and NeoComputer.Net cater to your reading and tech needs, respectively, ensuring you have everything at your fingertips. Lastly, experience the local flavors at the Organic Farmers Market, where fresh produce and artisanal goods await. With such a diverse array of shopping landmarks, Ascott Makati is truly a shopper's paradise.
Discover Luxury at Ascott Makati: A Premier Choice in Manila
Nestled in the heart of Manila's vibrant Makati district, Ascott Makati offers an exceptional stay that seamlessly blends luxury and comfort. With an average room price ranging from $151 to $200, guests are treated to an elevated experience that goes beyond mere accommodation. The hotel’s spacious suites are designed with modern elegance, featuring fully-equipped kitchens, stylish living areas, and stunning views of the city skyline. This price point reflects not just a place to rest, but a sanctuary where guests can indulge in an array of amenities, including a well-equipped fitness center, a refreshing swimming pool, and exquisite dining options.
In stark contrast, the average hotel room in Manila typically falls within the range of $51 to $75. While these options may cater to budget-conscious travelers, they often lack the distinctive charm and luxurious offerings that Ascott Makati provides. Choosing Ascott means opting for a sophisticated experience that caters to both business and leisure travelers, ensuring that every moment of your stay is nothing short of extraordinary. Whether you're in town for work or pleasure, Ascott Makati stands out as a premier choice, promising not just a room, but a memorable getaway in one of the Philippines' most dynamic cities.
Exceptional Hospitality and Comfort at Ascott Makati
Guests consistently praise Ascott Makati for its exceptional hospitality, noting the friendly and accommodating staff who go above and beyond to ensure a pleasant stay. Visitors have highlighted the staff's helpfulness, creating a warm and inviting atmosphere that makes everyone feel at home. The large, modern rooms provide a comfortable retreat, while the cleanliness of the property adds to the overall positive experience.
The hotel's amenities also receive high marks, with guests raving about the huge swimming pool, well-equipped gym, and even a basketball court that adds a fun twist to their stay. Many have described the breakfast as fabulous, particularly singling out the bacon as the best they've ever had. With its prime location and fantastic service, Ascott Makati is not just a place to stay; it's a memorable experience that guests wholeheartedly recommend.
Exceptional Experiences Await at Ascott Makati
Ascott Makati stands out as a premier destination for travelers seeking both luxury and convenience in the heart of Manila. With an impressive overall rating of 8.9, guests consistently praise the hotel for its unparalleled cleanliness, boasting a stellar score of 9.0. This commitment to maintaining pristine accommodations ensures that visitors can relax in a serene environment, making it an ideal retreat after a day of exploration. The hotel's strategic location, rated at an outstanding 9.6, places guests just moments away from the vibrant attractions and business districts of Makati, allowing for easy access to the city's dynamic lifestyle.
In addition to its prime location and immaculate facilities, Ascott Makati excels in providing exceptional comfort and attentive service. With a commendable rating of 8.6 for comfort, guests can unwind in spacious and well-appointed rooms that offer a perfect blend of style and functionality. The staff's dedication to outstanding performance, reflected in an impressive score of 8.9, ensures that every guest feels valued and well taken care of throughout their stay. While the dining options receive a slightly lower rating of 7.7, the overall experience at Ascott Makati is enhanced by the welcoming atmosphere and the hotel's commitment to guest satisfaction, making it a top choice for both leisure and business travelers alike.
Excellent8.8
Facilities
Exceptional9.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to ongoing improvements in Glorietta Shopping Center, hotel's designated area for quick drop-offs and pick-ups is temporarily located on East Street across from SM Makati Shopping Mall.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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This hotel is conveniently located for shopping, dining, and entertainment. Guests have praised the staff for their excellent service and friendly hospitality. The rooms are clean, spacious, and well-equipped with good amenities and facilities. Guests have also complimented the hotel's good breakfast buffet with plenty of food options. The hotel apartments are spacious, with a full kitchen and washer/dryer, which guests have found to be very useful.
Breakfast choices are limited and uneven in quality, as mentioned by some guests in their reviews.
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I like how the staff is so friendly and accommodating. Though the bathroom is not thoroughly clean, I see some stains at the edge of the sink, white hair on top of the sink and one face towel have yellow stain. I hope it will be improved. It is still a good stay plus the location is so convenient. Overall, will still recommend staying here.
Dear Valued Guest, Greetings from Ascott Makati! Thank you for taking the time to share your feedback. While we’re glad to hear that you enjoyed your stay with us, acknowledging our staff, we’re truly sorry to learn that it did not meet the standards in terms of the condition of our room amenities. We acknowledged that this does not align with the standards we strive to uphold, and we’ve promptly brought these concerns to the attention of our housekeeping team. Your comments will help us work toward improvements and ensure a better experience for all our guests. We hope to have another opportunity to welcome you back and provide the level of comfort and quality you deserve. Sincerely, Dave DONOR, Asst. Guest Service Manager, Ascott Makati
I had a really good experience staying at Ascott. The staff were friendly and helpful from the moment I arrived. Check-in was quick and easy, which I appreciated after a long trip. We were chosen as guest of the day and our room was upgraded for free. The room was clean, comfortable, and had everything I needed. The bed was cozy, and the bathroom was spotless. I also loved the view from my window.
Dear Ma, Greetings From Ascott Makati! Thank you for taking the time to share your kind review. We are delighted to hear you had a smooth check-in experience and found your room comfortable. Providing a welcoming and relaxing environment is very important to us, and it's wonderful to know we met your expectations. We look forward to welcoming you back on your next visit! Sincerely, Paolo Sebastian Ardiente Assistant Guest Service Manager
Everyone is fine, but there are some rooms without smart TVs (old TVs), which is quite disappointing. You can’t share music and videos from your device to the TV in these rooms. I was surprised that this was possible in a five-star hotel in 2025. After complaining, they changed my room to the one with the smart TV. Also, they should provide wine glasses in rooms like Askott BGC does.
Dear Mikhail, Mabuhay and Greetings from Ascott Makati! Thank you for sharing your experience with us. We truly appreciate your candid feedback and we are glad to know that our team was able to promptly assist by relocating you to a room with a smart TV. We understand how important it is for our guests to enjoy seamless connectivity and entertainment during their stay. Please rest assured that we are already in the process of upgrading all our in-room television systems to smart TVs. This initiative is part of our ongoing commitment to enhance guest comfort and ensure our amenities meet modern expectations. Regarding your suggestion about wine glasses, we appreciate the comparison with our sister property, Ascott BGC. We are currently reviewing our in-room amenities and your input will certainly be taken into consideration as we continue to improve our offerings. Thank you once again for helping us serve you better. Should you have any further suggestions or needs during your stay,
The hotel is nice and I have stayed there before. This trip I had my parents and kids so took 3 rooms for 2 nights checking in on Xmas eve. I appreciate that Xmas is busy but checking in after a long flight felt laboured and not very joined up. The bookings were made through agoda in 2 seperate payments which seemed to cause some increased admin and involve 2 seperate check in staff and the luggage being massively complicated to deliver to the rooms as there was no communication (or interest) between the check in staff and the bell boys staff which meant scrambling around after to figure it out ourselves amidst mountains of other luggage and with my elderly parents (81 and 75 just wanting to sleep after a 17 hour flight) All being jet lagged after flights from Europe we noticed room service which we ordered to all 3 rooms that evening had incorrectly charged for a bottle of gin at 3450php. This took about 9 trips to the hotel restaurant over 2 days and numerous conversations to establish accountability for the mistake as well as to get it reimbursed by gcash 3 days later. The restaurant staff and manager seemed totally incapable to own the issue end to end and kept on deferring it each time we asked when the repayment would be settled. It was really dissapointing. From a customer experience standpoint the lack of ownership really let the place down. It's a shame as otherwise the room was as always clean and nice and the location is excellent. I will stay somewhere else next time though. Likely the dusit thani which has a better restaurant and service and is nearby
Dear Andrew, Greetings From Ascott Makati! Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced with both the luggage service and incorrect room service order. These are certainly not the standards we strive to uphold, and we understand how frustrating this must have been. Please know that we are addressing these concerns with our team to ensure that such issues do not recur in the future. Your comments are valuable, and we appreciate your understanding as we work to improve our service. We hope to have the opportunity to welcome you back in the future and provide you with a seamless stay experience. Sincerely, Paolo Sebastian Ardiente Assistant Guest Service Manager
300 meters to public transportation
Airport transfer
Located in heart of Manila
Free Wi-Fi in all rooms!
“Near Glorietta, One Ayala, Greenbelt”
It was my first time to try staying here last August and I experienced a room upgrade! Thankful to the guest and staff for seeing to all my needs. The room I was given was good for 2 but the beds were a bit small. The bathroom, however, was clean but was a bit smelly. And even though I had a room upgrade, I wasn't given a free breakfast. Good thing it's situated in a mall area so there are plenty of restaurants nearby. But the hotel restaurant was also good.
Dear Hannah, Greetings From Ascott Makati! Thank you for sharing your feedback from your recent stay. We are glad to know that you had a pleasant stay, and enjoyed the room upgrade provided during your stay. However, please accept our sincere apologies on the concern you have encountered with our bathroom. The relevant team has already been notified on this matter for proper action. Nevertheless, we are looking forward to welcoming you back on your next visit! Sincerely, Paolo Sebastian Ardiente Assistant Guest Service Manager