8.2

Excellent
14.4% this month
/10
(2,198 reviews)See what guests said
Highly rated by guests – 100% would recommend
View62
Housekeeping50
Breakfast38
See map

8.2

Excellent

Location rating score

Excellent location - 1.82 kilometers from city center
Excellent for walking
Parking
FREE
Walkable places
Roxas Boulevard

90 m

Gen. Vicente Lim Memorial

100 m

Cultural Center of the Philippines

240 m

ASEAN Garden

240 m

Strike Zone Sports Complex

280 m

Popular landmarks
Robinsons Place Manila

2.0 km

Manila Ocean Park

2.8 km

Rizal Park

2.9 km

National Museum

3.3 km

Fort Santiago

3.6 km

Closest landmarks
EAC MATERNITY CLINIC

140 m

Networld Hotel Manila SM Kenko sauna

400 m

Russian Embassy

400 m

Vietnam Embassy

410 m

Metropolitan Museum of Art

460 m

Jen Manila by Shangri-La

"It's close to the airport and Mall of Asia and the staff and amenities are more 5 star than four."

Craig - March 4, 2021
Deluxe Hot Deal - Min. 2 nights Jen Manila by Shangri-La
Swimming pool [outdoor] Jen Manila by Shangri-La
Swimming pool [outdoor] Jen Manila by Shangri-La
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Jen Manila by Shangri-La

3001 Roxas Boulevard, Malate, Manila, Philippines, 1305 - See map

Conveniently situated in the Malate part of Manila, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

  • 900 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Value for money8.1
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at Jen Manila by Shangri-La

Excellent
Room comfort & quality

8.4

Deluxe Hot Deal - Min. 2 nights
...
  • Room size: 36 m²/388 ft²
  • Separate shower/bathtub
Enter dates to see prices
Executive Suite 1 King
...
  • 1 king bed
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Deluxe Room 2 Twins
...
  • 2 single beds
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Premier Suites
...
    Enter dates to see prices
    Deluxe Bay View 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Club Room 1 King
    ...
    • 1 king bed
    Enter dates to see prices
    Club Bay View 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Club Room 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Deluxe Bay View 1 King
    ...
    • 1 king bed
    Enter dates to see prices
    Deluxe Room 1 King
    ...
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does Jen Manila by Shangri-La have a hot tub?

    JEN Manila by Shangri-La does not have a hot tub.

    What time is check-in and check-out at Jen Manila by Shangri-La?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Jen Manila by Shangri-La?

    Jen Manila by Shangri-La is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 979 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Jen Manila by Shangri-La also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Jen Manila by Shangri-La has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

    Is breakfast offered at Jen Manila by Shangri-La?

    Start your mornings right, with the continental and buffet breakfast options offered at Jen Manila by Shangri-La. Asian breakfast is available for guests. There's an additional charge of 750 PHP for adults and 375 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Jen Manila by Shangri-La?

    Jen Manila by Shangri-La features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

    Can special events be hosted at Jen Manila by Shangri-La?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Jen Manila by Shangri-La. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

    Can business events be hosted at Jen Manila by Shangri-La?

    On-site venues and convenient event services make Jen Manila by Shangri-La an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 600 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Jen Manila by Shangri-La?

    Jen Manila by Shangri-La does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Jen Manila by Shangri-La?

    The closest train, metro, or bus station is Vito Cruz LRT Station, 880 m away from Jen Manila by Shangri-La.

    What restaurants are nearby Jen Manila by Shangri-La?

    Jen Manila by Shangri-La is located in Malate, famous for good restaurants such as Yellow Cab Harbour Square, Chooks to Go and Kimchi.

    What popular shopping places are close to Jen Manila by Shangri-La?

    Jen Manila by Shangri-La is located in Malate area which features shopping places such as Harrison Plaza, SM Harrison and Bahay Nakpil.

    What are popular attractions near Jen Manila by Shangri-La?

    Guests at Jen Manila by Shangri-La can easily visit Manila Zoo, Roxas Boulevard and Malate District located in the Malate area.

    Show more questions
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    Explore the neighborhood

    What people love about Jen Manila by Shangri-La

    • 10

      Exceptional
      Location

      "It's close to the airport and Mall of Asia and the staff and amenities are more 5 star than four."

      Craig

      |

      March 4, 2021

    • 10

      Exceptional

      "Hotel Jen has fast become our favourite stopover destination in Manila."

      Craig

      |

      March 4, 2021

    • 10

      Exceptional

      "Hotel Jen is the one of the best hotels I have stayed at during all my stays in the Philippines."

      james.wareham1@gmail.com

      |

      October 30, 2020

    Property ranking|Compared to 3,110 Manila properties
    See all rankings
    Room comfort score
    8.4/10
    Service score
    8.6/10
    Cleanliness score
    8.3/10
    Value for money score
    8.1/10
    Better than
    98
    %
    of Manila properties
    Better than
    93
    %
    of Manila properties
    Better than
    91
    %
    of Manila properties
    Better than
    89
    %
    of Manila properties
    Overall rating:

    8.2

    Excellent
    2,198 reviews
    Cleanliness
    8.3
    Facilities
    7.8
    Location
    8.2
    Read all reviews >
    What travelers say they love:
    Breakfast is good and pool is nice.
    Vanessa from Philippines
    Group
    More about Jen Manila by Shangri-La

    More about Jen Manila by Shangri-La

    Rebranded by Shangri-La Hotels and Resorts in late 2014, Jen Manila by Shangri-La on Roxas Boulevard is just 400 meters from Manila's conference and exhibition centers. Its rooms offer LCD TVs and views of Manila Bay and Roxas Boulevard. The property is just a 20-minute drive from Ninoy Aquino International Airport.

    Jen Manila by Shangri-La provides guests with recreational facilities such as the Paseo del Sol outdoor swimming pool, children's wading pool, and a fitness center. The hotel also offers in-room massage.

    The signature restaurant - Kitsho - serves authentic Japanese cuisine and houses a cozy bar. Asian cuisine and an international lunch buffet is served at Latitude. The Lobby Lounge offers nightly entertainment while Coffee.com offers light fare and broadband Internet access.

    Show more
    Amenities and facilities
    Very good
    Facilities

    7.8

    Most talked about facilities

    Housekeeping

    73 mentions

    Breakfast

    72 mentions

    Food & Dining

    56 mentions

    Swimming Pool

    37 mentions

    Languages spoken

    • English
    • Filipino
    • Malay

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Body thermometer
    • Breakfast in room
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Safe dining setup
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Happy hour
    • Poolside bar
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Cash withdrawal
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Kids meal
    • Swimming pool [kids]

    Access

    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Valet parking
    Food and dining
    Breakfast options
    • Asian
    Location
    3001 Roxas Boulevard, Malate, Manila, Philippines, 1305
    Excellent
    Location

    8.2

    Airports

    • Ninoy Aquino International Airport (MNL)
      6.0 km 19 min drive
    • Subic Bay International Airport (SFS)
      80.3 km

    Public transportation

    • Vito Cruz LRT Station
      890 m
    • Gil Puyat LRT Station
      1.1 km

    Hospital or clinic

    • EAC MATERNITY CLINIC
      140 m

    Shopping

    • Robinsons Place Manila
      2.0 km

    Convenience store

    • 7 Eleven
      320 m 5 min drive

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Robinsons Place Manila
      2.0 km
    • Manila Ocean Park
      2.8 km
    • Rizal Park
      2.9 km
    • National Museum
      3.3 km
    • Fort Santiago
      3.6 km
    • San Agustin Church
      3.6 km
    • Casa Manila
      3.7 km
    • Manila Cathedral
      4.0 km
    • Intramuros
      4.1 km
    • Quiapo Church
      4.5 km

    Nearby landmarks

    • Roxas Boulevard
      90 m
    • Gen. Vicente Lim Memorial
      100 m
    • EAC MATERNITY CLINIC
      140 m
    • Cultural Center of the Philippines
      240 m
    • ASEAN Garden
      240 m
    • Strike Zone Sports Complex
      280 m
    • Harrison Plaza
      300 m
    • Central Bank Money Museum
      330 m
    • Fo Guang Shan Mabuhay Temple
      350 m
    • Star Theater
      370 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details upon completing the booking.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee979 PHP
    • Travel time to airport (minutes)20

    Extras

    • Breakfast charge (unless included in room price)750 PHP

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges2
    • Number of floors19
    • Number of restaurants2
    • Number of rooms 308
    • Room voltage220
    • Most recent renovation2013

    Reviews of Jen Manila by Shangri-La from real guests

    Provided by verified guests of Agoda
    8.2
    /
    10
    Cleanliness8.3
    Facilities7.8
    Location8.2
    Room comfort and quality8.4
    Service8.6
    Value for money8.1
    High score for Manila
    Rating
    9+ Exceptional (385)
    8-9 Excellent (282)
    7-8 Very Good (368)
    6-7 Good (124)
    <6 Below Expectation (142)
    Time of the year
    Mar - May (332)
    Jun - Aug (270)
    Sep - Nov (335)
    Dec - Feb (364)
    All guests (2,198)
    All languages

    Show reviews that mention 

    Showing 1,301 verified guest comments
    12345
    9.6
    Exceptional
    BRENDAN from Australia
    Couple
    Stayed 13 nights in October 2016

    Had a wonderful 13 nights in Hotel Jen manila”

    My wife and I have just stayed at the Hotel jen Manila, room 1917 utilizing the club room benefits. From the moment we were picked up from the airport, nothing was an issue for this hotel, it ran smoothly and they are extremely friendly, without being nosey or over the top. They truly want to make your time with them a pleasurable experience. A big thankyou to Ericka, Leizel, Jason, Shim, Frank , Rick and Sam you guys were simply a pleasure to deal with. The hotel sits on the Manila bay, has nice sunsets, Roxas BLVD is a busy road, but we managed to cross it numerous times on foot and walked around everywhere, feeling at ease, even with protests going on near Rizal Park. When we did need to catch a taxi, Belle was always their with her friendly smile giving us a ticket and a have nice time. Rooms are extremely clean, bathroom's a bit small yet functional. free Shuttle to Mall of Asia, Security outside the front of the hotel, at first might seem over the top or not needed, but hey I would rather it be there then not. 2 points, room service menu not to my liking, and having to guess is it mango juice or orange juice in the club room, I know first world issues. We will be back

    Reviewed October 29, 2016

    See room deals

    10.0
    Exceptional
    Cynbad from Canada
    Couple
    Stayed 3 nights in February 2019

    Two Canadians Will Use Hotel Jen Again”

    We visited Manila for 3 days in February 2019 and stayed at Hotel Jen on Roxas Blvd. Hotel Jen is a great hotel with courteous, friendly, helpful and professional staff, including guard dogs! Our room with a great view of Manila Bay was quite spacious and we really liked the king-size bed and plush pillows which added to a restful sleep after a day of shopping. A big bonus is the wide variety of TV channel selections, including CNN. Breakfast was included in our rate and it wasn't too bad considering they offer both local and international choices. The coffee served in the restaurant is quite good, and a lot better than the powdered coffee in the room. There is a free shuttle bus between Hotel Jen and Mall of Asia. It's a long walk in the heat so use the shuttle. Make sure you don't miss the return shuttle as it can get confusing with other shuttles picking up people at MOA. Special thank you to Julianne at front desk for assisting us with our return flight.

    Reviewed February 20, 2019

    See room deals

    Dear Cynbad, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, bed, amenities, breakfast, our team and your whole service experience which I gladly shared to the team in particular Julianne at Front Desk. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 27, 2019
    Jen Manila by Shangri-La
    9.0
    Exceptional
    Alister from Australia
    Couple
    Stayed 1 night in August 2010

    Great hotel in big city..”

    Security, room comfort, dining, Great buffet breakfast
    None -I was very content with this hotel

    On the way back from Boracay, we had to spend one night in Manila before flights out. This hotel is relatively close to the airport, and provides excellent comfort in Manila. The security detection and guard dogs were reassuring as we had to undertake a number of security screening measures -which were quick, before entering the hotel. The room was as expected of a Traders/Shangri-La hotel room. Had all options required, and made the night in transite in Manila fine.

    Reviewed December 18, 2010

    See room deals

    10.0
    Exceptional
    Stephen from United Kingdom
    Business traveler
    Club Twin Room
    Stayed 6 nights in February 2019

    They are like Family”

    I am a repeat guest 3-5 x a year for a few years now, it amazes me how all the staff are so friendly remember what you like and go out of their way to make you feel at home. They are amazingly flexible and try to look after everyone as an individual whether it is the room cleaner, Brian at the bar or the wonderful staff at the Club Lounge. The manager the head of food and beverage they all run around looking for you making sure you are happy. Unheard of in a big hotel chain Jen and Shanghai La are very lucky to have this team they work so well together. I hope the company will pay it’s amazing staff back by investing a little in the hotel, no complaints but it hasn’t had any real nvestment for some time. The rooms are great and you won’t be disappointed. Thank you to the whole team at Hotel Jen for being so friendly and caring about everything. You all deserve a reward from the company for excellence. Look forward to seeing you soon

    Reviewed February 09, 2019

    See room deals

    Dear Mr. Stephen, Thank you for affording sometime to share your stay experience with us. I really appreciate your feedback about the team, service and for rating us as excellent. Your feedback means a lot to us all as they help us to continually strive to further improve. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 15, 2019
    Jen Manila by Shangri-La
    9.3
    Exceptional
    Gordon from United Kingdom
    Couple
    Stayed 5 nights in March 2010

    Great Spot in Manila”

    Very hospitable, excellent rooms, first class management and great facilities
    Bar food not as good quality as the rest of the hotel food

    the traders hotel in manila offers really first class facilities in every respect. the rooms are very clean, spacious well maintained and serviced with very comfortable beds. the hotel is attractively located on the baywalk and our room had great views of the sea and manila bay. the sports and swimming facilities are really great too, a little small, but no queues or arguing over seats by the pool (and kiddies pool)etc - the poolside attendants looked after us very well. the main restaurant provides an excellent and very wide range of meal selection - both buffet and a la carte menus are first class. the japanese restaurant was unfortunately under rennovation during our stay as we are great sushi fans. there is a very nice bar with good entertainment groups in the evening and a happy hour. we ordered food as well but this did not meet the main restaurant quality as our two pasta dishes were ok but a bit dry. the most outstanding feature was undoubtedly was the courtesy and quality of all the hotel staff. all the hotel staff were totally outstanding in the way in which they carried out their tasks and treated the hotel customers. i am delighted that the booking process was so easy through agoda too, as i continually have problems with hotels and agencies confirming credit card data. i travel using hotels 6 to 8 times per year. gordon mckay (hong kong)

    Reviewed April 05, 2010

    See room deals

    8.3
    Excellent
    David from United States
    Solo traveler
    Stayed 2 nights in October 2015

    Club rooms are the way to go!”

    Club lounge access, nice room, friendly staff

    I enjoyed my stay at the Hotel Jen Manila. I chose a Clubroom for my stay, and used the services / facilities available on the Club floors only (not the general restaurant, etc.). Breakfast each morning was ample and delicious, and the coffee was delicious and strong (my highest priority). But, the true treat to staying on the Club floors was general access to the lounge area. It rained one entire day I was in Manila, so I used the lounge area for reading, some work related stuff, all while being able to look out over the sea from high up. Each afternoon, there was a late afternoon cocktail hour with an array of savory and sweet foods. On one night, I ate enough there that I skipped dinner. All was truly enjoyable. My room was large and clean (except for one stain in the carpet), and the bedding was extremely comfortable. Probably the only drawback is that the neighborhood in which the hotel is located doesn’t seem to offer much to access by foot. So, I needed to taxi everywhere. Intramuros, a quaint old historic district to the north of the hotel, was a 15-minute ride away. Lastly, members of the hotel staff at the hotel entrance were absolutely lovely and warm. I enjoyed my chats with them every time I entered and exited. It was clear that they care about the hotel patrons!

    Reviewed October 24, 2015

    See room deals

    10.0
    Exceptional
    Florewela from Philippines
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in June 2019

    Enjoyable Stay !”

    I just had 1 night of stay in this hotel for the 1st tine since it became Hotel Jen ( previously Trader's Hotel ). I loved their Lounge Access after being proposed by tneir reception staff. My decision to upgrade to the Lounge access was a good one. I enjoyed the afternoon tea and buffet breakfast food in there as well as the sunset views and the city views. My room was also spacious and the bed was soft and the aircon cold enough to put me to a good night sleep. A big thank you too to their lady manager doing an extra mile of offering me a free ride to the domestic airport . I was very grateful to her act of kindness. l I highly recommend this hotel if travelling to Manila. You are in safe hands if you are with them whose main concern was for your own convenience and comfort.

    Reviewed June 24, 2019

    See room deals

    Dear Ms. Florewela, Thank you for sharing your most recent stay experience with us. Your kind words for our room, team and our service are well appreciated. I am glad that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded June 26, 2019
    Jen Manila by Shangri-La
    9.3
    Exceptional
    Phrincess from Philippines
    Family with young children
    Stayed 1 night in January 2015

    Great Hotel”

    Cleanliness, Food, Service and Location (during Pope Francis' Manila visit)

    Our stay with Hotel Jen was for the Pope's visit to Manila in 2015 and the location of the hotel did not disappoint us. We were able to see Pope Francis from his arrival onwards because Hotel Jen was right in his way most of the times. The food was also great, my daughter had choices from day one and she enjoyed playing with the staff. The swimming pool was with warm water so you can take a dip even during stormy days, and the view of Manila Bay from our hotel room was just breathtaking.

    Reviewed July 19, 2015

    See room deals

    9.3
    Exceptional
    Phrincess from Philippines
    Family with young children
    Stayed 2 nights in January 2015

    Great Hotel”

    Cleanliness, Food, Service and Location (during Pope Francis' Manila visit)

    Our stay with Hotel Jen was for the Pope's visit to Manila in 2015 and the location of the hotel did not disappoint us. We were able to see Pope Francis from his arrival onwards because Hotel Jen was right in his way most of the times. The food was also great, my daughter had choices from day one and she enjoyed playing with the staff. The swimming pool was with warm water so you can take a dip even during stormy days, and the view of Manila Bay from our hotel room was just breathtaking.

    Reviewed July 19, 2015

    See room deals

    8.8
    Excellent
    Kristin from Philippines
    Family with young children
    Deluxe Bay View 2 Twins - Breakfast
    Stayed 1 night in December 2018

    Good old hotel”

    Hotel Jen was the old Traders hotel in manila. I expected more as it is managed by Shangrila. Needs renovation. But all good. Stayed at a deluxe room, clean but very small bathroom. Breakfast buffet just okay. The staff are great, friendly and professional. Good location as it was just a few minutes away from Mall of Asia. Just beside the hotel is a Starbucks, 7-11 and a few restaurants. CCP in front. I dont like the surroundings of the outside of the hotel. It is dirty and creepy, but what can you expect in Manila. Overall, it was a good stay!

    Reviewed December 29, 2018

    See room deals

    Dear Ms. Kristin, Thank you for affording sometime to share your recent stay experience with us. Thank you for your kind words about our room, breakfast, team service and our location which I gladly shared to the team. Your feedback about the hotel condition is well noted. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded January 03, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Craig from Philippines
    Couple
    Executive Suite 1 King - Room Only
    Stayed 1 night in May 2019

    Love Hotel Jen!”

    Hotel Jen has quickly become our 'go to' Hotel when staying in Manila. It is great value for money, particularly the Club Rooms and Suites and they are always clean and tidy. The staff are particularly friendly and extra helpful. The executive lounge is comfortable with a good range of food and beverage options available. In fact we rate this Lounge better than some other 5 star hotels in Manila. Thanks Hotel Jen!

    Reviewed February 18, 2020

    See room deals

    Dear Mr. Craig, Thank you for sharing your recent stay with us. Thank you for all your kind words about our hotel, rooms, team, service which I gladly shared to them. I hope that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 20, 2020
    Jen Manila by Shangri-La
    9.0
    Exceptional
    Alelie from Philippines
    Family with young children
    Stayed 1 night in January 2016

    Best Hotel experience because of its staff”

    Staff Performance, Good Amenities, Good Locationff Performance, Good Amenities, Good Location

    Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been vomitting since morning. But to our surprise, they immediately sent a doctor and medics accompanied by the hotel manager. They came 5 minutes after my mom dropped the call. They gave us all the food advised by the doctor so we would recover. The housekeeping came as well to clean our room though they know we are about to check out in 2 hours. The manager was very kind to extend our stay for free until 6pm so we could rest a bit more. Though we had to leave at 2pm, I am very much thankful to all the staff of this hotel. Your outstanding service makes this hotel our choice to spend holidays. I definitely recommend this hotel to everyone. Though the interior of the lobby up to the room halls and elevator needs upgrading, i can definitely say that the experience outshines the improvements needed on this hotel. This has been the best hotel experience I had! From our family, thank you Hotel Jen! God Bless!

    Reviewed January 31, 2016

    See room deals

    9.0
    Exceptional
    Alelie from Philippines
    Family with young children
    Stayed 1 night in December 2015

    Best Hotel Experience because of its staff”

    Staff Performance, Good Amenities, Good Location

    Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been vomitting since morning. But to our surprise, they immediately sent a doctor and medics accompanied by the hotel manager. They came 5 minutes after my mom dropped the call. They gave us all the food advised by the doctor so we would recover. The housekeeping came as well to clean our room though they know we are about to check out in 2 hours. The manager was very kind to extend our stay for free until 6pm so we could rest a bit more. Though we had to leave at 2pm, I am very much thankful to all the staff of this hotel. Your outstanding service makes this hotel our choice to spend holidays. I definitely recommend this hotel to everyone. Though the interior of the lobby up to the room halls and elevator needs upgrading, i can definitely say that the experience outshines the improvements needed on this hotel. This has been the best hotel experience I had! From our family, thank you Hotel Jen! God Bless!

    Reviewed January 31, 2016

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    10.0
    Exceptional
    james.wareham1@gmail.com from United States
    Couple
    Club Twin Room
    Stayed 2 nights in December 2019

    Excellent Hotel”

    Hotel Jen is the one of the best hotels I have stayed at during all my stays in the Philippines. It's by far the best for the money hands down. Staff provides excellent customer service, the breakfast is amazing, and the rooms are very nice and alway's clean. the location is good and you can normally get a taxi. The pool is wonderful as well. The only issue really for me is the fact that every time you come and go they want to pat you down and scan any bags you may have, but that is every single hotel in the country so it's not like it's their fault.. Keep up the excellent work Hotel Jen you are doing nothing less than an excellent job. Thanks for all you do. Very happy customer.

    Reviewed October 30, 2020

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    Dear Mr. James, Thank you for affording sometime to share your stay experience with us and I am glad that you had an excellent one. Thank you very much for all your positive thoughts about our team, service, breakfast, room and location. I hope that you enjoyed spending time at the pool. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded December 17, 2020
    Jen Manila by Shangri-La
    7.7
    Very good
    Daniel from Poland
    Business traveler
    Stayed 7 nights in May 2011

    Great hotel. Rooms renovated, new furniture.”

    Room was amazing. Shangri La management at it's best!

    absolutely great hotel. i'm travelling to manila 4 times a year, and staying for at least a week each time. so far i allways stayed in much more expensive sofitel. from now on - only traders. you can easily see that the hotel is "touched" by shangri la management(traders to my surprise are under shangri la chain). ipod docking stations, laptop tables, excellent bed - small things but make you happy. i have stayed at club room which was offered under very reasonable price. includes everyday sunsety cocktails, use of t-lounge etc. ps. the tv with interactive hotel msg system - the best i've seen!

    Reviewed June 01, 2011

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    10.0
    Exceptional
    Limwill from Philippines
    Family with young children
    Stayed 2 nights in July 2017

    Our top of the mind hotel whenever we are in Manila!”

    From the moment we first checked in at Hotel Jen about two years ago, we knew we will be coming back. Hotel Jen is not just a hotel, it is also our home. We love everything in this hotel - the ambiance, the food, the services and of course the people. From the front desk people to the guards and housekeeping, everybody makes us feel welcomed. The warmth of their smiles comforts us - Filipino hospitality at its best. We particularly laud their security protocol, it makes us feel safe. We know we will be coming back for the 4th, 5th, 6th time and so on...

    Reviewed July 24, 2017

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    9.0
    Exceptional
    Bernd from Germany
    Group
    Stayed 3 nights in May 2015

    Perfect hotel for a short Manila trip”

    Club level, location, rooms

    The former Traders Hotel was renamed to Jen Hotel now and got some renovations as well. It is a perfect location to do a short city trip to Manila. Around 10-15 minutes from the airport and from the city centre. We booked club level and I can really recommend it. All day you get coffee, tea and soft drinks. Breakfast is nice and you can order eggs and other sides from the bigger "downstairs" buffet as well. Cocktail hour is from 5-7pm and you get soft and alcoholic drinks and a good selection of food. The food is nice and enough to take your dinner in the hotel. Staffs are very helpful and fast responding to every request. Around the hotel are a few bars where you can have your good night drink before going to bed. I strongly recommend the Isis in the Hotel's basement.

    Reviewed May 05, 2015

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    10.0
    Exceptional
    Maria from United States
    Family with young children
    Executive One-Bedroom Suite
    Stayed 1 night in March 2019

    Great Hotel & Staff”

    Our family of four were travelling through Manila on our way to Cebu, Bohol and Siargao. We had a very pleasant experience staying at Hotel Jen. We wanted something close to the airport that had larger rooms to accommodate our family. We opted for the Executive Suite which came with free buffet breakfast (Delicious!!) and I believe also a free happy hour in their Executive Lounge. The suite was large with 2 bathrooms and the staff was very hospitable and friendly. We would definitely stay here again!

    Reviewed March 11, 2019

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    Dear Ms. Maria, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, team and your service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded March 21, 2019
    Jen Manila by Shangri-La
    9.2
    Exceptional
    Jude from Singapore
    Family with young children
    Club Twin Room
    Stayed 1 night in February 2019

    Exceptional”

    Booed a few Club rooms for the family as I saw some good reviews. Was pleasantly surprised that it came with a lot of freebies like a freebie bag with food items and drinks and fruits. What is more awesome is the access to the Club Lounge. The location of the hotel was in such a way that it faces the Cultural Center of the Philippines where we saw some outdoor performances from our vantage point plus it has a large unblocked view of the famous sunset over Manila Bay. Food was great with a selection of small items including a cheese board and complimentary beer/wine. Breakfast is the same awesome combination. For the price we paid, this was really worth it. Staff were friendly and facilities were just newly renovated.. Very highly recommended.

    Reviewed February 04, 2019

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    Dear Mr. Jude, Thank you for sharing your recent stay with us. Your kind words for our amenities, food and our location are well appreciated and have been shared to the team. We hope that you enjoyed spending time at the Club Lounge. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 15, 2019
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Fabie from Philippines
    Solo traveler
    Deluxe Twin Room - Bay View
    Stayed 3 nights in June 2019

    Hotel Jen is a great place to stay! ”

    The staff who attended to me were very friendly, courteous and accommodating. The room where I stayed in at the 14th flr was very clean and well-mai tained, and has a great view of the Manila Bay sunset. Great relaxing experience at Hotel Jen! I would love to come back! :)

    Reviewed June 28, 2019

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    Dear Fabie, Thank you for sharing your recent stay experience with us. Your kind words for our team, service, room and our view are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 01, 2019
    Jen Manila by Shangri-La
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