2024
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Awarded as a top choice of Agoda travelers in 2024.

Cross Hotel Kyoto (ORIX HOTELS & RESORTS)

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031

Highlights

Excellent room comfort & quality

- Beds get regular praise for comfort and rooms are often larger than ty...

Location is exceptional, rooms are always clean and nice.
Well-appointed bathrooms

- Separate wet and dry bathroom layout and roomy bathtubs/soaking areas...

Exceptional bathing experience.
Ideal location

- Right beside Kawaramachi/Sanjo, the Kamo River, Nishiki Market, Pontoc...

Location is exceptional, rooms are always clean and nice.
Sparkling clean

- Rooms are repeatedly described as spotless, well maintained and reliab...

Location is exceptional, rooms are always clean and nice.
Professional guest services

- Staff and reception consistently help with restaurant reservations, lu...

Moreover, the staff was very helpful throughout our stay.

Facilities

Free Wi-Fi

Front desk [24-hour]

Restaurants

Luggage storage

Breakfast

Laundry

Taxi service

Safety deposit boxes

About us

Cross Hotel Kyoto blends modern and traditional design near Kawaramachi/Kiyamachi, steps from Nishiki Market and Gion. For two travelers: Kyoto-inspired suites, local art, rooftop bar, and canal-side nightlife and sightseeing. Located in lively Kawaramachi by the Kamo River, this hotel is within easy walking distance of Gion, Nishiki Market and the Kyoto Imperial Palace. Guests enjoy 24-hour check-in, a dedicated concierge, elegant on-site dining and a cozy coffee shop. Rooms include air conditioning, complimentary Wi‑Fi, secure in-room safes and modern showers with quality toiletries—everything two travelers need for a comfortable, effortless stay while exploring Kyoto. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

Booked 9 times in last 24 hr

  • All staff members were so kind and helpful from day one.
    Timotius
    Indonesia
  • Spoilt for choice in terms of food offerings/restaurants.
    Ting
    Singapore
  • Hotel offers free coffee and tea at the ground level.
    Bernard
    Canada
  • Otherwise the rooms were clean and well maintained.
    Diana
    United States
  • We are really grateful to the excellent staff at this hotel.
    Shaun
    Japan
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Nearest transportation options

Kyoto Shiyakusho-mae Station is within 0.34 km

Sanjo Keihan Subway Station is within 0.35 km

See map

9.6Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 476 places in walking distance!

Walkable places
Suya
20 m
Kiyamachi Street
30 m
Nostalgic Architectural Structure at Sanjodori
30 m
Zuisen-ji Temple
80 m
Meidi-Ya Supermarket
90 m
Popular landmarks
Nishiki Market Shopping District
780 m
Gion
820 m
Nijō Castle
1.9 km
Kiyomizu-dera Temple
2.0 km
Sanjusangendo Temple
2.2 km
Closest landmarks
Iace Travel
110 m
Marble Room Bar
130 m
Kojitsu Sanso Shop
150 m
Junkudo Bookshop
160 m
Kyoto BAL Building
170 m

Good to know

Value for money9.2
Location rating9.6
Nearest airportOsaka International Airport (ITM)
Distance to airport39.1 km

Rooms available at Cross Hotel Kyoto (ORIX HOTELS & RESORTS)

Japanese Style Suite - Non-Smoking
...
  • Room size: 70 m²/753 ft²
  • 2 single beds and 3 futons
  • 2 single beds and 3 futons
Deluxe Corner Twin Room - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • 2 single beds
  • 2 single beds
Superior Twin Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • 2 single beds
  • 2 single beds
Deluxe Plus Twin Room - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • 2 single beds
  • 2 single beds
Standard Double Room - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • 1 king bed
  • 1 king bed
Superior Twin Room with Sofa Bed - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • 2 single beds and 1 sofa be...
  • 2 single beds and 1 sofa be...
Deluxe King Room Non-Smoking
...
  • Room size: 34 m²/366 ft²
  • 1 king bed
  • 1 king bed
Superior King Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • 1 king bed
  • 1 king bed
Accessible Twin Room
...
  • Room size: 30 m²/323 ft²
  • 2 single beds
  • 2 single beds
Standard King Room Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • 1 king bed
  • 1 king bed

Frequently asked questions

The nearest subway station is Sanjo Keihan Subway Station, located approximately 0.41 km away.

Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is a 100% non-smoking property with designated smoking areas available.

Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is approximately 3.91 km from the Kyoto Station Building.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) offers non-smoking rooms and is a 100% non-smoking property.

Cross Hotel Kyoto (ORIX HOTELS & RESORTS) does not have its own parking, but guests have access to discounted rates at the nearby Royal Park mechanical parking lot.

Check-in at Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is from 3:00 PM, and check-out is until 11:00 AM.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is approximately 1.15 km from Gion.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) provides currency exchange.

Yes, guest rooms at Cross Hotel Kyoto (ORIX HOTELS & RESORTS) have refrigerators.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is located near Kiyamachi Street and other eateries.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) provides luggage storage.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) has a designated smoking area.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) provides free Wi-Fi in all rooms.

Pets are strictly not allowed, although service animals are welcome.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) provides laundry services.

You can travel from Kansai International Airport to Cross Hotel Kyoto (ORIX HOTELS & RESORTS) via airport limousine bus, train (JR or Nankai), or taxi.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) offers taxi services.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) has an elevator.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) provides both dry cleaning and laundry services.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) has a concierge.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) has a 24-hour front desk.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is wheelchair accessible.

Cross Hotel Kyoto (ORIX HOTELS & RESORTS) is approximately 2.12 km from the Nishiki Market Shopping District.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) has one on-site restaurant.

Yes, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) provides safety deposit boxes.

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More about Cross Hotel Kyoto (ORIX HOTELS & RESORTS)

More about Cross Hotel Kyoto (ORIX HOTELS & RESORTS)

Experience Elegance and Comfort at Cross Hotel Kyoto

Nestled in the heart of Kyoto, Japan, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) offers a perfect blend of modern luxury and traditional charm. Established in 2018, this contemporary hotel boasts sleek design and thoughtful amenities, providing guests with a welcoming sanctuary after a day exploring the historic city. With 301 stylish rooms, each equipped to ensure a restful stay, the hotel is ideal for both leisure and business travelers seeking comfort and convenience. Guests can enjoy flexible check-in and check-out times, with check-in available from 3:00 PM and check-out until 11:00 AM. The hotel warmly welcomes families, allowing children aged 1 and above to stay free of charge, making it an excellent choice for family vacations. Whether you're here to immerse yourself in Kyoto’s rich cultural heritage or to indulge in its vibrant culinary scene, Cross Hotel Kyoto promises a memorable stay with exceptional service and modern amenities.

Convenience Facilities at Cross Hotel Kyoto (ORIX HOTELS & RESORTS)

Experience unparalleled convenience during your stay at Cross Hotel Kyoto, where a range of thoughtful facilities are designed to make your visit seamless and comfortable. Guests can enjoy complimentary Wi-Fi in all rooms and public areas, ensuring you stay connected whether you're working or exploring the vibrant city of Kyoto. For added peace of mind, safety deposit boxes are available for securing your valuables, while luggage storage services help you manage your belongings before check-in or after check-out. To maintain your wardrobe effortlessly, the hotel offers efficient dry cleaning and laundry services. For your convenience, a concierge desk is on hand to assist with local information, reservations, and travel arrangements. Additionally, designated smoking areas are thoughtfully provided to accommodate guests who prefer to smoke outdoors, ensuring a comfortable environment for all. With these amenities, Cross Hotel Kyoto ensures a hassle-free stay, allowing you to focus on enjoying the rich cultural experiences of Kyoto.

Convenient Taxi Service for Seamless Travel

Cross Hotel Kyoto (ORIX HOTELS & RESORTS) offers an efficient and reliable taxi service, ensuring guests can explore Kyoto with ease and comfort. Whether you're heading to historic sites, bustling shopping districts, or local restaurants, the hotel’s dedicated taxi arrangements provide a hassle-free way to navigate the city’s vibrant streets. The professional drivers are well-versed in Kyoto’s attractions, making your journey both convenient and enjoyable.

Luxurious Comfort and Modern Amenities at Cross Hotel Kyoto

Experience the perfect blend of comfort and convenience in the well-appointed rooms of Cross Hotel Kyoto. Each room features air conditioning to ensure a pleasant stay regardless of the season, complemented by blackout curtains that provide restful sleep. Guests can unwind in the separate living room, offering extra space to relax or work, while modern amenities such as a flat-screen television with satellite and cable channels keep entertainment at your fingertips. For added convenience, rooms are equipped with a refrigerator, mini bar, and complimentary bottled water, along with a coffee/tea maker and complimentary instant coffee and tea, making it easy to enjoy a hot beverage anytime. Pamper yourself with the luxurious toiletries and plush linens and towels provided, ensuring a truly indulgent experience. For your grooming needs, a hair dryer and bathrobes are thoughtfully supplied. The room's thoughtful amenities extend to a well-stocked bathroom, allowing you to start and end your day in comfort. Whether you're here for business or leisure, Cross Hotel Kyoto's rooms offer a perfect sanctuary with all the essential facilities to make your stay memorable.

Exquisite Dining Experiences at Cross Hotel Kyoto

Indulge in a delightful culinary journey at Cross Hotel Kyoto, where the hotel’s inviting coffee shop offers a perfect spot to relax and enjoy expertly brewed coffees and refreshing beverages throughout the day. Whether you're seeking a quick caffeine fix or a leisurely afternoon break, the coffee shop provides a cozy ambiance to unwind and socialize. For a more substantial dining experience, the hotel’s elegant restaurant serves a diverse menu crafted with local flavors and international influences. Start your morning with a hearty breakfast buffet featuring a wide array of fresh, delicious options designed to energize your day of exploring Kyoto’s rich cultural heritage. From freshly baked bread to an assortment of hot dishes and healthy choices, the breakfast buffet ensures a satisfying start to your day in this historic city.

Vibrant Heart of Kyoto: Exploring Kawaramachi

Nestled at the bustling core of Kyoto, Kawaramachi is a lively district that captures the city's dynamic spirit and timeless charm. Stroll along its vibrant streets lined with an eclectic mix of traditional shops, modern boutiques, and lively cafes, offering a perfect blend of old and new. As the city’s commercial hub, Kawaramachi is brimming with energy, especially in the evenings when neon lights illuminate the historic facades, creating an enchanting atmosphere that invites visitors to explore and indulge. Beyond shopping and entertainment, Kawaramachi is a gateway to some of Kyoto’s most iconic cultural sites. Just a short walk away, you'll find the historic Gion district, famous for its traditional teahouses and geisha culture, as well as the serene Kiyamachi Street along the Kamogawa River, ideal for relaxing strolls and riverside dining. Whether you're seeking vibrant nightlife, authentic Kyoto cuisine, or a glimpse into Japan’s rich heritage, Kawaramachi offers an unforgettable experience that perfectly complements your stay in this enchanting city.

Seamless Journey from Kansai International Airport to Cross Hotel Kyoto

Travelers arriving at Kansai International Airport (KIX), the closest major international gateway to Kyoto, have several convenient options to reach the stylish Cross Hotel Kyoto located in the vibrant Kawaramachi area. The most popular choice is to take the JR Haruka Express train, which offers a direct and comfortable ride to Kyoto Station in approximately 75 minutes. From Kyoto Station, guests can enjoy a short 10-minute taxi ride or a quick walk to the hotel, located in the heart of the city’s bustling shopping and entertainment district. For those seeking a more flexible option, airport limousine buses run regularly from Kansai Airport directly to Kyoto Station, providing a smooth and hassle-free transfer. Alternatively, travelers can opt for private shuttle services or hire a taxi for a door-to-door experience, especially if carrying heavy luggage or traveling in a group. Once in Kyoto, the hotel is easily accessible via local buses or a brief taxi ride from Kyoto Station. With these convenient transportation options, guests can relax and enjoy their journey from the airport to the stylish comfort of Cross Hotel Kyoto, ready to explore the rich culture and history of the city.

Discover Kyoto’s Rich Heritage and Vibrant Culture Near Cross Hotel Kyoto

Nestled in the heart of Kyoto, Cross Hotel Kyoto offers easy access to some of the city’s most iconic landmarks and cultural attractions. Just a short stroll away is Nishiki Market Shopping District, a bustling hub famed for its fresh produce, traditional snacks, and unique crafts, perfect for immersing yourself in local flavors and shopping experiences. Nearby, the historic Yasaka Shrine stands as a symbol of Kyoto’s spiritual heritage, where visitors can admire its beautiful architecture and participate in traditional festivals. For those interested in Kyoto’s artistic and historical scene, the Samurai & Ninja Museum with Experience offers an engaging glimpse into Japan’s legendary warriors, blending history with hands-on activities. The serene Higashi Hongan-ji Temple and Hihgashi Honganji Temple provide tranquil retreats and insights into Buddhist traditions. Additionally, the Museum of Kyoto and Shosei-en Garden present cultural and natural beauty, making Cross Hotel Kyoto an ideal base for exploring the city’s vibrant history, spiritual sites, and lively streets like Nishikikoji Dori Street and Pontocho, renowned for its traditional dining and nightlife.

Excellent Access to Kyoto’s Public Transport Network at Cross Hotel Kyoto

Situated in the heart of Kyoto, Cross Hotel Kyoto offers unparalleled convenience with its proximity to several major public transport stations. Guests can easily access the city’s vibrant districts via nearby stations such as Gojo Subway Station, Shijo Subway Station, and Kawaramachi Subway Station, all within walking distance. These stations connect travelers to a wide network of subway lines, making it effortless to explore Kyoto’s historic temples, bustling shopping streets, and cultural landmarks. For those looking to venture further afield, the nearby Karasuma Train Station provides direct rail links across Kyoto and beyond, ensuring seamless travel for both business and leisure travelers. Additional stations like Marutamachi Subway Station, Karasuma Oike Subway Station, Kyoto Shiyakusho-mae Station, and Karasuma Oike Station further enhance accessibility, placing the city’s key attractions right at your doorstep. Whether arriving from the airport or heading out for a day trip, guests will find that the surrounding transport options at Cross Hotel Kyoto make exploring this beautiful city both easy and enjoyable.

A Culinary Journey Around Cross Hotel Kyoto

Nestled in the heart of Kyoto, Cross Hotel Kyoto offers an exceptional array of nearby dining options that promise to satisfy every palate. Food enthusiasts can indulge in the rich flavors of Men-ya Inoichi, renowned for its hearty ramen bowls, or savor the exquisite traditional dishes at Honke Owariya Main Branch, a historic soba restaurant. For those craving authentic Japanese comfort food, Tsujiya Shijogokomachiten and Wajoryomen Sugari provide delightful options. Meat lovers can enjoy the crispy perfection of Katsukura Tonkatsu Sanjo Main Store, while Gyoza ChaoChao (Shijo-Kawaramachi Branch) offers deliciously crispy gyoza dumplings. Sushi aficionados will appreciate the fresh offerings at Kikyo Sushi, and for a satisfying bowl of ramen, KYOTO ENGINE RAMEN and Ramen Sen-no-Kaze Kyoto are excellent choices. Additionally, Chao Chao Sanjo Kiyamachi provides a lively atmosphere to enjoy a variety of Japanese dishes, making the area a true gastronomic paradise for visitors exploring Kyoto.

Shopping Landmarks Near Cross Hotel Kyoto

Guests staying at Cross Hotel Kyoto will find themselves in a shopper’s paradise, with a variety of renowned shopping destinations within easy reach. Stroll along the lively Shinkyogoku Street, famous for its eclectic mix of boutiques, cafes, and souvenirs. For a more upscale shopping experience, visit the Kyoto BAL Building or indulge in luxury at the Takashimaya, Hankyu, or Daimaru Department Stores, all offering a wide selection of fashion, cosmetics, and gourmet treats. For traditional crafts and unique souvenirs, explore Kawamamachi Opa, or discover authentic Japanese knives at Aritsugu. Photography enthusiasts can browse the Camera No Naniwa Store, while the Erizen Shop and Tanakaya Shop provide a charming selection of local goods and artisanal products. These diverse shopping options make Cross Hotel Kyoto an ideal base for exploring the city’s vibrant retail scene.

Luxury Meets Affordability: Pricing at Cross Hotel Kyoto

Cross Hotel Kyoto (ORIX HOTELS & RESORTS) offers an exceptional stay with room rates ranging from $251 to $300, positioning it slightly above the average hotel price in Kyoto. While the typical hotel room in the city averages between $201 and $250, guests at Cross Hotel Kyoto can expect a more upscale experience, reflecting its premium amenities and stylish design. This slight premium ensures guests enjoy a higher level of comfort and service in the heart of Kyoto’s vibrant cultural scene. For travelers seeking a blend of luxury and value, Cross Hotel Kyoto presents a compelling option. Its pricing aligns with its reputation for quality, offering an elevated experience without venturing into the most exclusive and costly accommodations. Whether you're exploring historic temples or enjoying Kyoto’s renowned cuisine, staying at Cross Hotel Kyoto guarantees a memorable stay with a touch of sophistication, all while remaining within a reasonable price range for discerning travelers.

Exceptional Stay at Cross Hotel Kyoto: Guests Rave About Comfort and Service

Guests consistently praise Cross Hotel Kyoto for its modern, well-appointed rooms that blend contemporary design with comfort, creating a welcoming retreat in the heart of Kyoto. The hotel's facilities receive high marks, with visitors highlighting the beautiful, spotless interiors and the inviting bar and restaurant offering delicious, reasonably priced dinners. The friendly and helpful staff stand out as a highlight, providing excellent service and valuable recommendations for exploring the area, making every stay feel personalized and memorable. Overall, guests leave eager to return, emphasizing their satisfaction with the hotel's quality, location, and welcoming atmosphere, making it a top choice for travelers seeking a stylish and hospitable stay in Kyoto.

Exceptional Customer Praise for Cross Hotel Kyoto (ORIX HOTELS & RESORTS)

Guests consistently commend Cross Hotel Kyoto for its outstanding overall experience, reflected in an impressive overall rating of 9.4. The hotel’s prime location in Kyoto is highly appreciated, offering guests convenient access to the city's most iconic attractions, which enhances their stay. Visitors also highlight the hotel’s exceptional cleanliness and well-maintained facilities, both earning a remarkable 9.6 rating, ensuring a comfortable and hygienic environment. The staff’s attentive and professional service further elevates the guest experience, contributing to the hotel’s high praise across all categories. With excellent value for money rated at 9.2, travelers find the hotel to be a perfect blend of quality, comfort, and affordability. Overall, Cross Hotel Kyoto (ORIX HOTELS & RESORTS) stands out as a top choice for travelers seeking a memorable stay in Kyoto, thanks to its superb location, pristine condition, and dedicated staff.

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Amenities and facilities

Exceptional9.1

Facilities

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Cleanliness and safety
  • Body thermometer
  • Daily disinfection in common areas
  • Free face masks
  • Protective screens in common areas
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Coffee shop
  • Restaurants
Services and conveniences
  • Concierge
  • Currency exchange
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
Access
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Service animals are welcome
Getting around
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water unavailable
  • Non-smoking
  • Refrigerator

Food and dining

Breakfast options
  • American

Location

71-1, Daikokucho, Nakagyo-ku, Kawaramachi, Kyoto, Japan, 6048031

Exceptional9.6

Location

Airports
  • Osaka International Airport (ITM)
    39.1 km
  • Kobe Airport (UKB)
    64.4 km
Public transportation
  • Kyoto Shiyakusho-mae Station
    340 m
  • Sanjo Keihan Subway Station
    350 m 6 min walk
Hospital or clinic
  • Ogasawara clinic
    500 m
Shopping
  • Kyoto Station Building
    2.7 km
Convenience store
  • Ministop
    120 m
Cash withdrawal
  • ATM
    340 m

What's nearby

Popular landmarks
  • Nishiki Market Shopping District
    780 m
  • Gion
    820 m
  • Nijō Castle
    1.9 km
  • Kiyomizu-dera Temple
    2.0 km
  • Sanjusangendo Temple
    2.2 km
  • Kyoto Station Building
    2.7 km
  • Ginkakuji Temple
    3.3 km
  • Fushimi Inari-taisha Shrine
    4.6 km
  • Kinkakuji Temple
    5.1 km
  • Arashiyama Monkey Park
    8.8 km
Nearby landmarks
  • Suya
    20 m
  • Kiyamachi Street
    30 m
  • Nostalgic Architectural Structure at Sanjodori
    30 m
  • Zuisen-ji Temple
    80 m
  • Meidi-Ya Supermarket
    90 m
  • Sanjo Ohashi Giboshi Sword Scar
    90 m
  • Sanjoko Bridge
    90 m
  • Iace Travel
    110 m
  • Marble Room Bar
    130 m
  • Yajikita Monument
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • Please let the property know the expected arrival time in advance. Guests can use the Special Requests box when booking or contact the property directly.
  • Pets are strictly not allowed at the property.
  • [Accommodation Tax]
    In accordance with local regulations, an accommodation tax will be applied starting from October 1, 2018.Please pay the tax directly to the property upon check-in.
    The tax rates per person per night are as follows:

    For stays up to February 28, 2026:
    For room rates of JPY 19,999 or less per night: JPY 200 per person per night
    For room rates between JPY 20,000 and JPY 49,999 per night: JPY 500 per person per night
    For room rates of JPY 50,000 or more per night: JPY 1,000 per person per night

    From stays on March 1, 2026, onward:
    For room rates of JPY 5,999 or less per night: JPY 200 per person per night
    For room rates between JPY 6,000 and JPY 19,999 per night: JPY 400 per person per night
    For room rates between JPY 20,000 and JPY 49,999 per night: JPY 1,000 per person per night
    For room rates between JPY 50,000 and JPY 99,999 per night: JPY 4,000 per person per night
    For room rates of JPY 100,000 or more per night: JPY 10,000 per person per night
  • As of 1 March 2026, changed local tax regulations require guests to pay accommodation tax at updated rates, which will be collected separately by the property during the check-in process. The tax is determined by the room rate and is charged per person, per night, as follows: 

    【Accommodation tax through 28 February 2026】  
    For room rates less than JPY 20,000: JPY 200   
    For room rates from JPY 20,000 to less than JPY 50,000: JPY 500   
    For room rates of JPY 50,000 or more: JPY 1,000  

    【Accommodation tax from 1 March 2026, onwards】  
    For room rates less than JPY 6,000: JPY 200   
    For room rates from JPY 6,000 to less than JPY 20,000: JPY 400  
    For room rates from JPY 20,000 to less than JPY 50,000: JPY 1,000   
    For room rates from JPY 50,000 to less than JPY 100,000: JPY 4,000 
    For room rates of JPY 100,000 or more: JPY 10,000   

    For the purposes of the accommodation tax, the term “accommodation fee” will refer to the room-only rate, excluding any meal charges and consumption tax.  
    Please settle the payment at the hotel upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
  • Reception open until02:00
Extras
  • Breakfast charge (unless included in room price)3300 JPY
The property
  • Year property opened2018
  • Number of floors9
  • Number of rooms 301
  • Number of restaurants1
  • Number of bars/lounges0

Property announcements

If the name on the guest's passport is different from the name on the reservation, we may not be able to accommodate you. We apologize for the inconvenience, but please make sure to register the full name of the guest on the reservation as it appears on the guest's passport. If you did not register the guest's name at the time of reservation, please change the guest's name on the confirmation page of the reservation details.We prohibit the resale of reservations to others, or any reservation activities deemed for commercial purposes.

The property will be fully closed with no entry allowed on Monday, 18 January 2027, from 11:00 to 17:00.
Check-in on that date will be available from 17:00.
Guests staying multiple nights must temporarily leave the premises by 11:00 for safety.
Please switch off and unplug electrical appliances to prevent damage.
The refrigerator will be unavailable during the power outage.
Housekeeping on that date will be limited to light service (towel replacement and trash collection only); bed making and bathroom cleaning will not be provided.
After power is restored, please note that water may splatter when first turning on the tap.

Reviews of Cross Hotel Kyoto (ORIX HOTELS & RESORTS) from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.2

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 9.6
  • 9.6
  • 10
  • 7.2
  • 9.6
  • 10
  • 10

Most recent

From 11,496 reviews

  • Cleanliness score 9.6 out of 10 and is a high score in Kyoto
  • Facilities score 9.1 out of 10 and is a high score in Kyoto
  • Location score 9.6 out of 10 and is a high score in Kyoto
  • Service score 9.4 out of 10 and is a high score in Kyoto
  • Value for money score 9.2 out of 10 and is a high score in Kyoto

Review summary

Powered by OpenAI

Kyoto hotel is a great choice for tourists, with an excellent location that provides easy access to transportation and famous landmarks like Kamogawa river, Pontocho Alley, and Kawaramachi area. The staff is very friendly, offering exceptional concierge service, making dinner reservations, and luggage storage. The rooms are modern, spacious, and stylishly decorated, with comfortable beds and well-designed bathrooms. Plus, the hotel offers a delicious buffet breakfast.

Automated self-check-in process can be tricky to navigate, according to some reviews.

Guest Type

Show reviews that mention 

Location

Mentioned in 374 reviews
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99% Positive

Service

Mentioned in 230 reviews
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91% Positive
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8% Unfavourable

Cleanliness

Mentioned in 172 reviews
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95% Positive
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Room size

Mentioned in 143 reviews
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16% Unfavourable

Breakfast

Mentioned in 135 reviews
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Room comfort

Mentioned in 89 reviews
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Bathroom

Mentioned in 48 reviews
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Value for money

Mentioned in 47 reviews
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87% Positive
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12% Unfavourable

Check in

Mentioned in 34 reviews
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  1. 9.2Exceptional

    SAYAKA from Japan
    Couple
    Standard,Double Room
    Stayed 1 night in June 2026

    “This is my regular lodging in Kyoto.”

    I always use this beautiful and convenient hotel located in the繁華街 (Kawaramachi) when traveling to Kyoto. The interior is clean, and the indoor climate control is comfortable, which I particularly appreciate since I don’t get a sore throat even without using a humidifier. The staff are friendly, and the breakfast has a wide variety and is delicious. However, there was something concerning this time, and I am deliberately writing this in hopes of future improvements. After checking out, our luggage (travel bags, not suitcases) that we had left with the hotel was left out in an open area where the general public could access it. Considering the numerous overseas guests, the staff seemed very busy, and there was no one available to approach. After observing for a few minutes with no sign of it being picked up, we reached our departure time, so we called the customer center while leaving the hotel to request the retrieval of our bags. I expressed my concerns about the possibility of losing something, and it seems that their response afterward, including communication, was very thorough. When we retrieved our luggage in the evening, a staff member apologized and confirmed through the surveillance cameras that no one had tampered with our bags, which eased my worries. Although I was a bit shocked at the end, I am generally very satisfied. I will use this hotel again!

    Reviewed July 11, 2026
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    平素よりクロスホテル京都をご愛顧いただき誠にありがとうございます。 高い評価とともに、立地、館内設備や朝食においてお褒めのお言葉を頂戴し、重ねて御礼申し上げます。 しかしながら、今回のお帰りの際には、お預かりしたお荷物の管理につきましてご心配とご不安な思いをさせてしまいましたこと、心より深くお詫び申し上げます。本来であれば、お客さまの大切なお荷物をお預かりしている責任を十分に認識し、安心してお預けいただける環境を整えるべきところ、管理が行き届かずご心配をお掛けする結果となりました。この度ご指摘いただいた点は関連部署と共有し、より安心してお過ごしいただけるよう、指導を行いましたのでご報告申し上げます。 お心を煩わせたにもかかわらず、「また利用させていただきます」とのお言葉頂戴し大変恐縮しております。温かいお言葉に甘んじず、今後もお客さまにご満足をいただけるサービスを提供できるよう、ホテルスタッフ一同精進してまいりますので、引き続き、京都の定宿としてクロスホテル京都をご愛顧賜りますようお願い申し上げます。 お客さまのまたのご利用をスタッフ一同心よりお待ちしております。 クロスホテル京都

    Responded August 05, 2026
    Cross Hotel Kyoto (ORIX HOTELS & RESORTS)
  2. 10.0Exceptional

    kyoung from South Korea
    Group
    Standard Twin Room - Non-Smoking
    Stayed 3 nights in March 2026

    “Best hotels in Kyoto”

    Advantages: 1. Location: Close to major tourist attractions such as Kawaramachi, Gion, Pontocho, and Nishiki Market. 2. Hotel: The atmosphere in the first-floor lobby was very pleasant for someone of our age. The coffee tastes good and the cleanliness makes us feel good. 3. Room: Small, but there is enough space for two people to open two 24-inch suitcases. They say the bed, blankets, towels, and bathroom are really clean. My wife has visited various hotels on her third trip to Kyoto and praises this place for its cleanliness, saying it's the best. There are many bars nearby, but it’s quiet. The soundproofing is good. 4. Staff: Friendly. Most of the service workers in Japan are friendly, so this aspect is similar to other hotels. 5. Night: There are many places for casual drinking or for excessive drinking, and it's nice for a walk along the Kamo River. The atmosphere is great. If we go to Kyoto, we will choose this hotel.

    Reviewed March 10, 2026
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  3. 10.0Exceptional

    HYEYEON from South Korea
    Family with teens
    Superior Twin Room with Sofa Bed ( 2 Single beds and 1 Sofa bed) - Non-Smoking
    Stayed 2 nights in February 2026

    “100% intention to revisit the hotel”

    - The location is unbeatable, with major tourist attractions like traditional markets, the temperature, and shopping centers all within walking distance. There's also a famous sukiyaki restaurant right in front of the hotel with a long waiting line. - The room was in excellent hygienic condition, and the size was comfortable for three people. Most importantly, the shower and jacuzzi space, sink area, and toilet are well separated, making it convenient to use. - During my stay, I had a bit of an injury issue, but I was very impressed with the attitude of the staff who helped me with all their heart. - The breakfast is not particularly bad, but considering that it's Kyoto, the city of flavors, it can only be said to be below the average for Kyoto. I would recommend staying without breakfast included.

    Reviewed March 16, 2026
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  4. 9.6Exceptional

    Ching from Hong Kong SAR, China
    Solo traveler
    Standard Twin Room - Non-Smoking
    Stayed 2 nights in April 2026

    “Excellent location, clean and comfortable experience.”

    The hotel location is convenient, suitable for walking and shopping. Whether for resting or using the bathroom, it feels comfortable. The facilities are complete, service quality is high, and the overall environment is very clean. The Wi-Fi is stable, providing peace of mind during use. The cost performance is good, making it worth recommending to travelers who value convenience and comfort.

    Reviewed April 17, 2026
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  5. 10.0Exceptional

    sarah from South Korea
    Solo traveler
    Standard Twin Room - Non-Smoking
    Stayed 3 nights in March 2026

    “Perfect location, elegant room setting, comfortable bed.”

    The location is close to the subway and right next to the river, making the surroundings beautiful, and it's just a 5-minute walk to the riverbank. I stayed in a 25mm twin room on the 9th floor, and the bathroom is absolutely perfect. It's a setup that reduces the bath to a one-person size, and the bathtub is deep, making it feel like I have my own private bath, which really impressed me. Because of this bathroom, I want to come back to this hotel. There's a very stylish water purifier in the room, so I can have water directly in a cup. The drip coffee provided in the room is also excellent. The cabinet in the room and the drawers in the bathroom are well arranged, making storage easy. The bed is comfortable, and the duvet is cozy. They provided the perfect size pajamas in small, which fits me perfectly. The large window offers a good view of the outside scenery, and the morning sunlight was very nice. I visit Kyoto about three times a year, and this is definitely a hotel I want to return to.

    Reviewed March 07, 2026
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