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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Sparkling clean
Guests have rated this property 9.1/10 on cleanliness
"Rooms are clean and well maintained."
"Second, the room is well-facilitated with good sanitation."
"We love everything in our room, very clean."
Check-in [24-hour]
![Check-in [24-hour]](https://pix10.agoda.net/hotelImages//7307726/0/52c905e1201aa631ae47d6f02861d07e.jpg?ca=23&ce=0&s=1024x768)
Excellent room comfort & quality
Guests have rated this property 9.4/10 on room comfort and quality
"The hotel is in a very good condition and excellent comfort."
"Hotel room is spacious and big enough."
"Second, the room is well-facilitated with good sanitation."

Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Golf course
24 travelers have booked today.
Based on 9,415 verified reviews
9.7
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Location rating score
| Value for money | 8.8 |
| Distance to city center | 3 KM |
| Location rating | 7.7 |
| Nearest airport | Macau International Airport (MFM) - Macau SAR, China |
| Distance to airport | 6.3 km |
Based on 2727 reviews from verified travelers
Yes! Crowne Plaza Macau By IHG provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking confident in your favorite outfit. Please contact the property for more information.
While staying at Crowne Plaza Macau By IHG, jump start your trip by exploring the nearest destinations that are within walking distance to the property which include Hac Sa Van Park and Leisure Area of the Heavy Vehicles Car Park at Hac Sa Van.
Crowne Plaza Macau By IHG can communicate in 5 languages and supports widely used languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
Crowne Plaza Macau By IHG supports up to 5, with payment card options including American Express, MasterCard, and Visa.
Verified families with young children that have stayed at this property have given Crowne Plaza Macau By IHG an average rating of 8.6. You can look up more complete customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Crowne Plaza Macau By IHG an average rating of 8.6. You can search for more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
This property has an indoor venue for your special get together. Large events and gatherings including weddings can be hosted at Crowne Plaza Macau By IHG. Services for event decoration, in-house planning, in-house catering, and music entertainment are available to help your event go smoothly.
The closest airport to Crowne Plaza Macau By IHG is Macau International Airport, 6.0 km away.

Experience Luxury and Convenience at Crowne Plaza Macau
Welcome to Crowne Plaza Macau, a luxurious 5-star hotel located in the vibrant city of Macau, Macau SAR, China. Built in 2015 and last renovated in the same year, this stunning hotel offers a perfect blend of modern elegance and world-class amenities. With its strategic location, the hotel is just a short 15-minute drive from the airport, ensuring a hassle-free arrival and departure for guests.
Check-in at Crowne Plaza Macau begins at 03:00 PM, allowing you ample time to settle in and start your unforgettable stay. The hotel's check-out time is until 11:00 AM, giving you a leisurely morning to enjoy your final moments in this exquisite property. Whether you're traveling for business or pleasure, the hotel's convenient check-in and check-out times ensure a seamless experience for all guests.
Nestled just 3 kilometers away from the city center, Crowne Plaza Macau provides a peaceful retreat away from the bustling streets while still being within easy reach of Macau's main attractions. Explore the vibrant cityscape, indulge in world-class entertainment, or immerse yourself in the rich cultural heritage that Macau has to offer. The hotel's prime location allows you to make the most of your time in this captivating destination.
With 208 elegantly designed rooms, Crowne Plaza Macau offers a wide range of accommodations to suit every traveler's needs. Whether you're seeking a cozy room for a romantic getaway or spacious suites for a family vacation, the hotel has you covered. Moreover, this family-friendly hotel welcomes children between the ages of 0 to 11 to stay free of charge, making it an ideal choice for families looking to create lasting memories.
Experience the epitome of luxury and convenience at Crowne Plaza Macau. From its modern facilities to its attentive service, this hotel ensures a truly memorable stay for every guest. Book your stay now and embark on an extraordinary journey in the heart of Macau.
Unwind and Indulge at Crowne Plaza Macau's Entertainment Facilities
At Crowne Plaza Macau, guests can unwind and indulge in a range of entertainment facilities that are sure to make their stay unforgettable. Whether you're looking to relax with a drink or catch up on your favorite TV shows, this hotel has you covered.
The bar at Crowne Plaza Macau is the perfect place to unwind after a long day of exploring the city. Enjoy a refreshing cocktail or a glass of wine as you take in the stunning views of Macau. The bar offers a wide selection of beverages, including signature cocktails and premium spirits, ensuring there's something for everyone to enjoy.
For those looking to socialize and connect with fellow travelers, the shared lounge/TV area is the ideal spot. Relax on comfortable sofas and watch your favorite shows or sports events on the large flat-screen TVs. Whether you're traveling alone or with friends, this communal space provides a welcoming and comfortable environment to unwind and enjoy some downtime.
Stay Active at Crowne Plaza Macau's Impressive Sports Facilities
At Crowne Plaza Macau, guests can enjoy a wide range of sports facilities that cater to their fitness needs. Dive into the refreshing waters of the indoor pool, perfect for a leisurely swim or an invigorating workout. Golf enthusiasts can take advantage of the hotel's on-site golf course, where they can practice their swing and enjoy a challenging round of golf amidst lush greenery.
For those who prefer a more traditional workout, the hotel offers a well-equipped fitness center. Whether you're a seasoned gym-goer or just starting your fitness journey, you'll find everything you need to stay in shape. Best of all, the fitness center is free for all guests, ensuring that you can maintain your exercise routine without any additional cost.
What sets Crowne Plaza Macau apart is its 24-hour fitness center, allowing guests to work out at any time that suits their schedule. Whether you're an early bird who enjoys a morning workout or a night owl who prefers to exercise after a long day of exploring the city, the fitness center is always open and ready to accommodate your needs.
With its impressive array of sports facilities, Crowne Plaza Macau is the perfect choice for travelers who value an active lifestyle and want to stay fit even while on vacation.
Unparalleled Convenience at Crowne Plaza Macau
At Crowne Plaza Macau, guests can expect unparalleled convenience with a range of exceptional facilities and services. The hotel offers 24-hour room service, ensuring that guests can indulge in delicious meals or snacks at any time of the day or night. Additionally, the laundry service and dry cleaning facilities allow guests to keep their clothes fresh and clean throughout their stay.
For added convenience, Crowne Plaza Macau provides safety deposit boxes, giving guests peace of mind knowing that their valuable belongings are secure. The attentive concierge team is always on hand to assist with any requests or provide recommendations for exploring the vibrant city of Macau.
Stay connected with complimentary Wi-Fi available in all rooms and public areas, allowing guests to easily stay in touch with loved ones or catch up on work. Luggage storage is also available, enabling guests to explore the city without the burden of their bags.
To ensure a comfortable and hassle-free stay, the hotel offers daily housekeeping services, ensuring that rooms are always clean and tidy. With these exceptional convenience facilities, Crowne Plaza Macau is the perfect choice for both business and leisure travelers seeking a seamless and enjoyable experience in Macau, Macau SAR, China.
Convenient and Hassle-Free Transport Facilities at Crowne Plaza Macau
At Crowne Plaza Macau, we understand the importance of convenient and hassle-free transportation options for our guests. Whether you are arriving by air or car, we have you covered with our range of transport facilities.
For those flying into Macau, our airport transfer service ensures a smooth and comfortable journey from the moment you touch down. Our friendly and professional drivers will be waiting to greet you at the airport and whisk you away to the hotel in style.
If you prefer to drive yourself, our valet parking service is available for your convenience. Our attentive staff will take care of parking your vehicle, leaving you free to focus on enjoying your stay. Additionally, we offer a car park onsite, where you can securely park your car during your visit.
To explore the vibrant city of Macau, our shuttle service is at your disposal. You can easily travel to popular attractions and entertainment venues without the hassle of navigating public transportation. Alternatively, if you prefer more flexibility, our car hire service allows you to explore the city at your own pace.
For those who prefer the convenience of taxis, our hotel provides a reliable taxi service. Our concierge team will be happy to assist you in arranging transportation to your desired destinations.
Furthermore, our ticket service makes it easy for you to book tickets for shows, tours, and other activities in Macau. Whether you want to catch a breathtaking performance or embark on a cultural tour, our dedicated staff will ensure you have access to the best experiences in the city.
At Crowne Plaza Macau, we strive to make your stay as comfortable and convenient as possible. With our comprehensive range of transport facilities, you can relax and focus on creating unforgettable memories in Macau.
Luxurious Comfort Awaits in Your Room at Crowne Plaza Macau By IHG
Step into a world of elegance and comfort at Crowne Plaza Macau By IHG, where every room is designed to provide a serene retreat for guests. Enjoy the perfect climate year-round with the state-of-the-art air conditioning, ensuring your stay is always at your preferred temperature. Each room comes equipped with blackout curtains, allowing you to create the ideal ambiance for a restful night’s sleep or a leisurely afternoon nap. Start your day with a complimentary daily newspaper, keeping you informed while you sip on freshly brewed coffee from your in-room coffee/tea maker.
Indulge in entertainment options with an array of in-house movies available on your television, complemented by satellite/cable TV for a variety of viewing choices. For those who appreciate convenience, a mini bar and refrigerator are at your disposal, perfect for cooling your favorite beverages and snacks. After a day of exploring the vibrant city, unwind in plush bathrobes and enjoy the thoughtfully provided toiletries, while a hair dryer ensures you’re ready for any occasion. At Crowne Plaza Macau, every detail is meticulously curated to enhance your stay, making it a perfect choice for both leisure and business travelers alike.
Indulge in Exquisite Dining at Crowne Plaza Macau
At Crowne Plaza Macau, guests can embark on a culinary journey like no other, with a range of dining facilities that cater to every palate. From the convenience of 24-hour room service to the vibrant atmosphere of the coffee shop and restaurant, there is something to satisfy every craving.
Start your day off right with a delectable breakfast buffet, offering a wide array of international and local dishes to tantalize your taste buds. Indulge in freshly baked pastries, seasonal fruits, and a selection of hot and cold dishes, all prepared with the utmost care and attention to detail.
For those seeking a quick bite or a relaxing cup of coffee, the coffee shop provides a cozy and inviting ambiance. Enjoy a selection of light snacks, sandwiches, and refreshing beverages, perfect for a mid-day pick-me-up or a casual meeting with friends.
When evening rolls around, head to the elegant restaurant, where a team of talented chefs awaits to create culinary masterpieces. Delight in a diverse menu featuring a fusion of international flavors, showcasing the best of Macau's gastronomic scene. From succulent seafood to tender cuts of meat, each dish is expertly crafted to deliver a memorable dining experience.
With the convenience of room service available round the clock, guests can enjoy a delicious meal in the comfort of their own room. Whether craving a late-night snack or a full-course dinner, the extensive menu offers a wide range of options to satisfy any craving.
With impeccable service, a variety of dining options, and a commitment to culinary excellence, Crowne Plaza Macau promises an unforgettable dining experience for every guest.
Luxurious Room Options at Crowne Plaza Macau By IHG
Experience a variety of elegant accommodations at Crowne Plaza Macau By IHG, featuring options such as the comfortable 1 King Standard rooms spanning 32 square meters, and the spacious 1 King Premium Sea View rooms measuring 35 square meters, perfect for guests seeking a touch of luxury. For those traveling with family or friends, the Standard Rooms with 2 Single Beds or 1 Double Bed provide versatile options, while the 2 Twin Standard Sea View rooms offer stunning vistas of the ocean. Guests can also choose from premium and smoking room options, including the 2 Twin Premium rooms and 1 King Premium Sea View Smoking, ensuring a tailored stay to meet individual preferences.
Discover the Vibrant Charm of Macau City
Welcome to Macau City, a captivating destination where East meets West in a seamless blend of culture, history, and modernity. Situated in the heart of Macau, Macau SAR, China, Crowne Plaza Macau offers the perfect base to explore this enchanting city.
Immerse yourself in the rich history of Macau as you wander through its charming streets. Discover the UNESCO World Heritage sites of Senado Square and the Ruins of St. Paul's, where you can marvel at the remnants of the city's colonial past. Indulge in the vibrant atmosphere of the city's famous casinos and entertainment resorts, such as the iconic Venetian Macao and City of Dreams.
Macau City is also a food lover's paradise, offering a diverse culinary scene that showcases the fusion of Chinese and Portuguese flavors. From mouthwatering street food stalls to Michelin-starred restaurants, you'll find a wide array of dining options to satisfy your cravings. After a day of exploring, relax and unwind at Crowne Plaza Macau, where you can enjoy luxurious accommodations and world-class amenities. Experience the vibrant charm of Macau City and create unforgettable memories during your stay at Crowne Plaza Macau.
Convenient Transportation from the Airport to Crowne Plaza Macau
When traveling to Macau, Macau SAR, China, getting to your accommodation should be hassle-free. Crowne Plaza Macau, located in Macau City, offers convenient transportation options from the nearest airports.
If you are arriving at Macau International Airport, the easiest and quickest way to reach Crowne Plaza Macau is by taking a taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 15 minutes, depending on traffic conditions. The fare is metered, and it is advisable to have the hotel's address written down in Chinese to show to the driver.
Alternatively, if you prefer public transportation, you can take bus AP1 from the airport to Gongbei Port. From there, you can walk to the hotel, which is approximately a 10-minute stroll away. This option is more budget-friendly, but it may take longer depending on traffic and the waiting time for the bus.
Discover the Rich History and Thrilling Attractions near Crowne Plaza Macau
Nestled in the heart of Macau, Crowne Plaza Macau offers a convenient base for exploring the city's iconic landmarks and attractions. Just a stone's throw away, you'll find the Ruins of St. Paul's, a UNESCO World Heritage Site that stands as a testament to Macau's Portuguese past. Marvel at the intricate stone carvings and delve into the history of this magnificent church facade.
A short stroll from the hotel will lead you to Senado Square, the vibrant center of Macau's historic district. Immerse yourself in the charming European-style architecture as you wander through the bustling square, lined with shops, cafes, and local vendors. Don't miss the chance to visit the Historic Centre of Macau, a UNESCO World Heritage Site that showcases the fusion of Chinese and Portuguese cultures.
For panoramic views of the city, head to the Macau Tower Convention & Entertainment Centre. Brave the thrilling Skywalk or take a breathtaking bungee jump from the tower's observation deck. If you're seeking spiritual tranquility, the A-Ma Temple offers a serene escape. Explore the beautiful prayer halls and pagodas dedicated to the goddess of seafarers.
For those feeling lucky, the Grand Lisboa Casino is just a short distance from the hotel. Step into a world of glamour and excitement as you try your hand at the tables or enjoy a show at the iconic golden lotus-shaped building. Nearby, St. Dominic's Church showcases stunning Baroque architecture and is a must-visit for history and art enthusiasts.
History buffs will appreciate a visit to Monte Forte (Fortaleza do Monte), a well-preserved fort that offers panoramic views of the city. Explore its underground tunnels and cannons while learning about Macau's military past. The Macao Museum, located within the fort, provides a comprehensive insight into the city's rich heritage.
For thrill-seekers, AJ Hackett Macau Tower offers adrenaline-pumping activities such as bungee jumping and sky jumping from the tower's height. Feel the rush of adrenaline as you leap from the tower and take in the breathtaking views of Macau.
With its prime location near these iconic landmarks and exciting attractions, Crowne Plaza Macau is the perfect choice for both leisure and business travelers seeking to immerse themselves in Macau's rich history and thrilling experiences.
Convenient Public Transport Stations near Crowne Plaza Macau
Located in the vibrant city of Macau, Crowne Plaza Macau offers easy access to various public transport stations, ensuring a convenient and hassle-free stay for guests. One of the nearby transport options is the Guia Cable Car, situated just a short distance from the hotel. This iconic cable car system provides a scenic and thrilling ride to the top of Guia Hill, where visitors can enjoy breathtaking panoramic views of the city and visit the historic Guia Fortress.
Another public transport station in close proximity to the hotel is the bus stop at Estrada de Adolfo Loureiro. From here, guests can easily catch a bus to explore the many attractions and landmarks that Macau has to offer. Whether it's visiting the famous Ruins of St. Paul's, exploring the vibrant Senado Square, or trying their luck at the glamorous casinos, guests can conveniently reach these destinations via the well-connected bus network.
With these convenient public transport options near Crowne Plaza Macau, guests can easily navigate the city and discover all that Macau has to offer. Whether it's enjoying a scenic cable car ride or hopping on a bus to explore the city's attractions, guests can make the most of their stay at this well-located hotel.
Delicious Dining Options Just Steps Away
When it comes to dining options, Crowne Plaza Macau is surrounded by a variety of fantastic restaurants. A Lorcha, known for its Portuguese and Macanese cuisine, is a must-visit for those looking to indulge in traditional flavors. Cafe de Novo Tomato offers a cozy atmosphere and a menu filled with delicious Italian dishes. Wong Chi Kei (Largo do Senado) is a popular spot for its renowned wonton noodles, while ALBERGUE 1601 (Restaurant) offers a unique dining experience in a historic setting. Dragon Portuguese Cuisine is perfect for those craving authentic Portuguese dishes, and SKY 21 (Restaurant) offers stunning views of the city along with a delectable menu. For a taste of local Macanese cuisine, head to Macau Military Club Restaurant. Cathedral Cafe is a charming spot to enjoy a cup of coffee and light bites, while Yee Shun Milk Company is famous for its silky smooth milk puddings. Lastly, Restaurante Solmar is known for its fresh seafood and flavorful Portuguese dishes. With such a diverse range of dining options just steps away, guests at Crowne Plaza Macau are spoiled for choice.
Shop 'til you drop in Macau
Crowne Plaza Macau is surrounded by a plethora of shopping landmarks that will surely satisfy even the most avid shoppers. Just steps away from the hotel, you'll find the renowned New Yaohan Department Store, where you can indulge in a world of luxury brands and trendy fashion. For art enthusiasts, the G32 Gallery is a must-visit, showcasing contemporary works by local and international artists. Food lovers will be delighted to discover Lee Kum Kee Oyster, a hidden gem offering the freshest seafood delicacies. If you're in the mood for some literary exploration, Livararia Portuguesa is the place to be, housing a wide selection of Portuguese books and literature. For a taste of local culture, head over to the vibrant Red Market, where you can immerse yourself in the bustling atmosphere and shop for fresh produce and traditional snacks. CTM Branch, located nearby, is perfect for those looking to stay connected with its range of telecommunication products. Macau Design Center is a haven for design enthusiasts, showcasing unique and innovative creations by local designers. If you're craving traditional Macanese snacks, Pun Veng Kei and Choi Heong Yuen are the go-to places, offering delectable treats that will satisfy your taste buds. Lastly, don't miss out on Macau Creations, a boutique store that showcases a variety of locally made products, from handicrafts to souvenirs. With such a diverse array of shopping landmarks just a stone's throw away, Crowne Plaza Macau is the perfect choice for a shopaholic's dream getaway.
Affordable Luxury: Experience Crowne Plaza Macau at a Great Price
When it comes to finding the perfect blend of luxury and affordability, look no further than Crowne Plaza Macau. With an average room price of just $175, this stunning hotel offers exceptional value for money in the heart of Macau, Macau SAR, China.
Compared to the average price of a hotel room in Macau, which stands at $201, Crowne Plaza Macau provides an enticing opportunity to experience world-class amenities and impeccable service at a more budget-friendly rate. Whether you are traveling for business or leisure, this hotel offers a range of well-appointed rooms and suites that cater to every traveler's needs and preferences.
From the moment you step into the elegant lobby to the time you retire to your comfortable room, you'll be immersed in a world of luxury without breaking the bank. With its convenient location, just a short distance from popular attractions such as the Ruins of St. Paul's and Senado Square, Crowne Plaza Macau is the perfect choice for travelers seeking affordability without compromising on quality. Book your stay today and indulge in an unforgettable experience at Crowne Plaza Macau.
Excellent Stay with Friendly Staff and Great Amenities
Crowne Plaza Macau is a highly recommended hotel that offers an excellent stay experience. The rooms are clean, spacious, and beautifully furnished, providing a perfect place for a comfortable sleep. Guests have praised the hotel's cleanliness and the large rooms with stunning views. The staff at Crowne Plaza Macau are known for their friendliness and helpfulness, ensuring that guests feel welcome and well taken care of throughout their stay. The breakfast buffet is also highly praised, offering a great selection of delicious dishes to start the day off right. Additionally, the hotel's swimming pool is a great feature, providing a refreshing and enjoyable experience for guests. With its good location, quiet ambiance, and top-notch services, Crowne Plaza Macau is the perfect choice for a memorable stay in Macau.
Exceptional Comfort and Outstanding Food at Crowne Plaza Macau
Discover a hotel that consistently exceeds expectations with its exceptional comfort and outstanding food offerings. Crowne Plaza Macau, located in the heart of Macau, Macau SAR, China, has garnered an impressive overall rating of 8.4 from satisfied guests.
One of the standout features of this hotel is its commitment to providing utmost comfort to its guests. With a remarkable rating of 9.7 for comfort, Crowne Plaza Macau ensures that every aspect of your stay is designed to offer a relaxing and rejuvenating experience. From plush bedding and spacious rooms to modern amenities and tranquil ambiance, this hotel goes above and beyond to create a haven of comfort.
Food enthusiasts will be delighted to know that Crowne Plaza Macau also excels in its culinary offerings. With a remarkable rating of 9.1 for food and dining, the hotel's restaurants and cafes serve a delectable array of dishes that cater to every palate. Whether you are craving authentic Chinese cuisine, international delicacies, or indulgent desserts, the hotel's skilled chefs and attentive staff will ensure that your dining experience is nothing short of exceptional.
In addition to its exceptional comfort and outstanding food, Crowne Plaza Macau also shines in other areas. The hotel's cleanliness, with a rating of 9.0, ensures that every corner is immaculately maintained, creating a pristine environment for guests to enjoy. The staff performance, with a rating of 8.8, showcases the hotel's dedication to providing personalized service and going the extra mile to meet guests' needs.
With its impressive ratings for comfort, food, cleanliness, and staff performance, Crowne Plaza Macau is an excellent choice for travelers seeking a memorable and enjoyable stay in Macau. Book your stay now and experience the exceptional hospitality that this hotel has to offer.
Excellent8.5
Facilities
Very good7.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
In accordance to Macao Special Administrative Region implemented immigration law no. 16/2021. Staying guest(s) are required to present a valid arrival card issued by immigration officer upon clearing the immigration. Failure to provide valid arrival card will be refused to stay.
For the guest who already bought breakfast package, please be note that breakfast options only include 2 adults, not include children. If you would like to add breakfast for children, please refer to below price: MOP 128 per adult (over 11 yrs) / MOP58 per child (5-11yrs) / Free for child whose under 5 years old.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests have praised the excellent and friendly staff of the hotel, making their stay warm and welcoming. The location of the hotel is also convenient for those who want easy access to restaurants, supermarkets, and casinos. The rooms are clean and spacious, providing a comfortable stay with large and cozy sleeping areas.
Few guests found the hotel far from attractions, making it hard to find taxis. Service quality needs improvement, while some guests reported noise issues in their rooms.
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As. 4 star International brand hotel, the hotel meets most expectations, except the manager. I would summarize as Asian style management. A manager's top priority and first duty is the smooth operation to ensure satisfactory guest stays. We had a problem with bed sheets stains, and requested to speak to a duty manager at check out so it won't happen again. On Dec 3rd 11am, the manager was told by staff but couldn't be bothered to come by. The front desk staff was attentive and apologetic. So the issue was that we had stains, four separate spots on our comforter, it was not that the comforter itself was not cleaned, it was, but it required special stain removing. The stain itself was quite gross, and we were so tired the night before. We didn't notice and it was dark and only notice when waking up in the morning, in daylight was easy to spot. This is a procedural issue that does require management attention. That means housekeeping need to look carefully and not just categorically throw comforter cover in the washer. They need to examine the comforter for stains. Remove them and then send to cleaning. My assessment was that this hotel is run by Asian style management, of course I'm in Asia, but this is an international brand and they should be trained better, the manager felt like he was too high up and the food chain to bother to take feedback from customer even when it became clear. It was a issue with sanitation. The staff however was very apologetic and even arranged for the hotel car to take us to the border customs on our departure which was nice. Clearly the staff was well trained, but I think the manager needs to go back to management school. The front desk staff John Zhang was very helpful and apologetic so I consider this issue closed minus the manager needing to go back to management school. I think the manager needs to remember that his job is first and foremost customer issue resolution he should not feel he's above it responsibilities, He's
Dear Daniel, Thank you for visited Crowne Plaza Macau, We're happy to hear that our hotel staff was nice and make you feel happy, you're comment make me smile and we look forward to see you again. Marketing and Communications Team
Great hotel. Very nice room. I had a good night's sleep. The only downside is there is no free shuttle from Outer Harbour Ferry Terminal to go there. Took me 35 min to wait for a taxi at ferry pier to go there (just a 8-min ride)! Also hard to get a taxi in the afternoon at around 2:45pm to leave hotel. During my wait for a taxi at hotel, I saw a coach bus taking & dropping off passengers at the hotel, with a sign saying "Macau -- Yau Ma Tei". Looks like it's a direct bus that goes between Hong Kong and Macau, with this hotel being one of uts stops. May be next time if I choose this hotel to stay, I should take such a bus instead of ferry + taxi. Such a pain if need to find a taxi to reach this hotel. Some local bus stops have stops 1-3 short blocks from this hotel, so once with no baggage, it is convenient to take buses to go around the area from the hotel.
Dear Inez, Thanks for staying here at the Crowne Plaza Macau. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back. Marketing & Communications Team
We flew to HK from BKK and used the cross-border bus from HK airport which is very convenient as the hotel is very near the Zhuhai-Macau bus terminal. The hotel is in a very good condition and excellent comfort. We got the 17th floor room with sea view & next to the swimming pool & fitness center but not many guests used these facility. So it's quiet and great stay. Transporting to many tourist spots in Macau from here has pro & con. Pro is bus stop for many public buses located near the hotel. Con is most public buses are not timely reliable. So it might take longer travelling time than you expected.
Dear Nathapan, Thank you for visited Crowne Plaza Macau, We're happy to know that you like our hotel, our hotel was excellent comfort for first-time visitors, location near the Zhuhai-Macau bus terminam, quiet and great stay, So glad you were able to experience our warm, we look forward to see you again. Marketing and Communications Team
I recently stayed at Crowne Plaza Macau with a group of four friends and had an outstanding experience. The hotel is beautiful, with spacious rooms that offered great comfort and luxury. The amenities were top-notch, and the staff were incredibly helpful and friendly. Its convenient location made it easy for us to explore Macau. I highly recommend Crowne Plaza Macau for anyone seeking a comfortable and enjoyable stay.
Dear Abhinav , Thank you for visited Crowne Plaza Macau, We're happy to hear that you like our hotel and outstanding experience, our hotel was beautiful, you're comment make me feel happy, We look forward to see you again. Marketing and Communications Team
530 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“Excellent”
I would like to give a BIG THANKS to the staff and the Manager of this hotel. On the first day, we went out after we checked in and then on your return, our rooms are being upgraded and offered us five free breakfast which is so generous. On our last day, we only briefly mentioned to the staff about getting a six-seater taxi to the port; when we came out from the toilet, they have arranged a taxi for us which is so efficient. Thank you so much for their generosity; we really enjoyed our stay at your hotel and will definitely come back and invite our friends to stay here also.