Del Parque Hotel & Suites

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Benigno Malo 9-21 y Bolivar, Centro Historico, Cuenca, Ecuador, 010104

Highlights

Front desk [24-hour]

Front desk [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Balcony/terrace

Bar

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Restaurants

Bar

Family room

Shared kitchen

Luggage storage

About us

Conveniently situated in the Centro Historico part of Cuenca, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.
Location 9.4
Cleanliness 8.5
Service 8.4
Value for money 8.3

Based on 994 verified reviews

Location

9.4

Cleanliness

8.5

Service

8.4

Value for money

8.3

Facilities

7.6

See map

9.4Exceptional

Location rating score

Exceptional location
Exceptional for walking
More details on walking
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There are 121 places in walking distance!

Parking
Available
Walkable places
Maki FairTrade
40 m
New Cathedral (Catedral de la Immaculada)
90 m
Catedral de la Inmaculada Concepción
110 m
Church of El Carmen de la Asunción
120 m
Parque Calderon
130 m
Closest landmarks
Etapa Telephone Center
200 m
Tourist Information
200 m
Post Office
260 m
Centro de Estudios Interamericanos
260 m
Expediciones Apullacta
260 m

Good to know

Value for money8.3
Location rating9.4

Rooms available at Del Parque Hotel & Suites

Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Double Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Superior Single Room
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Triple Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

While staying at Del Parque Hotel & Suites, kick start your vacation by checking out the nearest points of interest that are within close proximity to the property which include Maki FairTrade, New Cathedral (Catedral de la Immaculada), and Catedral de la Inmaculada Concepción.

Del Parque Hotel & Suites's most popular month where verified guests have stayed the most is in August.

Del Parque Hotel & Suites can converse in 2 languages and supports widely used languages such as English and Spanish for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

Del Parque Hotel & Suites supports up to 3, with payment card options including UnionPay, Visa, and MasterCard.

Verified guests that stayed at Del Parque Hotel & Suites have given this property a rating of 9.391 for its outstanding location as the major highlight for their stay.

Past families with young children that have stayed at this property have given Del Parque Hotel & Suites an average rating of 8.6. You can look up more in depth customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given Del Parque Hotel & Suites an average rating of 8.5. You can look up more descriptive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

Verified local visitors that have stayed at this property have given Del Parque Hotel & Suites an average rating of 9.5. You can look up on more detailed customer reviews, and comments for this property down in the review section.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.

More about Del Parque Hotel & Suites

More about Del Parque Hotel & Suites

Del Parque Hotel & Suites: A Charming Retreat in the Heart of Cuenca

Nestled in the heart of Cuenca, Ecuador, Del Parque Hotel & Suites is a delightful 3-star hotel that promises a memorable stay for both business and leisure travelers. With its convenient location and warm hospitality, this charming retreat offers a tranquil escape from the bustling city, while still being within easy reach of Cuenca's major attractions. Upon arrival at Del Parque Hotel & Suites, guests are greeted by a friendly and attentive staff, ensuring a seamless check-in process. Check-in begins at 02:00 PM, allowing guests to settle in and start their Cuenca adventure at their own pace. The hotel's check-out time is until 12:00 PM, giving guests ample time to enjoy a leisurely morning before bidding farewell to this enchanting city. Please note that Del Parque Hotel & Suites has a child policy in place. While children are welcome to stay at this lovely establishment, there may be extra charges involved. It is recommended to contact the hotel directly for more information regarding the child policy and any additional charges that may apply. The hotel's attentive staff will be more than happy to assist with any inquiries or special requests to ensure a comfortable stay for guests of all ages. Del Parque Hotel & Suites boasts a range of well-appointed rooms and suites, providing a cozy and inviting atmosphere for guests to unwind after a day of exploring Cuenca. Each room is tastefully decorated and equipped with modern amenities, offering a comfortable oasis for relaxation. With a variety of room types available, including family rooms, couples and solo travelers alike will find the perfect accommodation to suit their needs. Escape to Del Parque Hotel & Suites and discover a haven of tranquility in the heart of Cuenca. Whether you're seeking a romantic getaway, a family vacation, or a convenient base for your business trip, this charming hotel is sure to exceed your expectations. Book your stay today and experience the warm hospitality and exceptional service that Del Parque Hotel & Suites is renowned for.

Relax and Unwind at Our Elegant Hotel Bar

Del Parque Hotel & Suites offers a sophisticated and inviting bar where guests can unwind after a day of exploring Cuenca. Whether you're in the mood for a refreshing cocktail, a glass of fine wine, or a local Ecuadorian brew, our bar provides a warm and welcoming atmosphere perfect for socializing or enjoying a quiet moment alone. The stylish setting and attentive service ensure a memorable experience, making it an ideal spot to relax and recharge during your stay.

Convenience Facilities at Del Parque Hotel & Suites

Del Parque Hotel & Suites offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With a laundry service available, guests can easily freshen up their clothes during their stay. The hotel also provides room service, allowing guests to enjoy a delicious meal or a refreshing drink in the comfort of their own room. For any assistance or recommendations, the concierge is always ready to help guests with their queries and requests. Stay connected with the complimentary Wi-Fi in public areas, allowing guests to easily access the internet and stay connected with their loved ones. Del Parque Hotel & Suites also offers a designated smoking area for guests who prefer to smoke. Additionally, all rooms are equipped with free Wi-Fi, ensuring guests can stay connected throughout their stay. To make the check-in and check-out process seamless, the hotel offers express check-in/check-out services. Guests can also take advantage of the luggage storage facilities, allowing them to securely store their belongings before or after their stay. Furthermore, the hotel provides daily housekeeping services to ensure that the rooms are always clean and well-maintained. With these convenience facilities, guests can enjoy a comfortable and convenient stay at Del Parque Hotel & Suites.

Convenient Transportation and Parking at Del Parque Hotel & Suites

Del Parque Hotel & Suites offers guests seamless access to the vibrant city of Cuenca with its well-organized transport facilities. Whether you're eager to explore the city's rich cultural heritage or enjoy local tours, the hotel provides easy arrangements to enhance your experience. The hotel’s tour services make it simple to discover Cuenca’s historic sites, scenic spots, and hidden gems, ensuring you make the most of your stay. For guests arriving by car, Del Parque Hotel & Suites features a secure car park, offering peace of mind and convenience. The ample parking facilities allow travelers to explore the city at their own pace without worrying about parking issues. With these transport amenities, guests can enjoy a hassle-free stay and focus on creating memorable moments in Cuenca.

Delicious Dining at Del Parque Hotel & Suites

At Del Parque Hotel & Suites in Cuenca, Ecuador, guests can indulge in a delightful culinary experience without even leaving the comfort of their room. With convenient room service available, you can enjoy a delicious meal or a refreshing beverage at any time of the day. Whether you're craving a hearty breakfast to kickstart your day or a late-night snack to satisfy those midnight cravings, the hotel's room service menu offers a wide range of delectable options to suit every palate. In addition to the convenient room service, Del Parque Hotel & Suites also offers daily housekeeping services to ensure that your dining experience is always accompanied by a clean and tidy environment. The dedicated housekeeping staff takes pride in maintaining the highest standards of cleanliness, ensuring that your dining area is spotless and inviting. So sit back, relax, and let the friendly staff at Del Parque Hotel & Suites take care of all your dining needs.

Comfort and Variety at Del Parque Hotel & Suites

Del Parque Hotel & Suites in Cuenca, Ecuador offers a range of spacious and well-appointed rooms to suit every traveler's needs. Whether you are traveling alone, with a partner, or with a group, you will find the perfect accommodation option here. Choose from the Quadruple Room, offering a generous 38 square meters of space with 2 Queen Beds, ideal for families or friends traveling together. For couples or solo travelers, the Standard Double Room provides a cozy retreat with 25 square meters and 1 Double Bed. If you prefer a single bed, the Standard Single Room offers the same square footage and comfort. Upgrade to the Superior Double Room, featuring 28 square meters and 1 Queen Bed, for a touch of luxury. For solo travelers seeking more space, the Superior Single Room with 25 square meters and 1 Queen Bed is the perfect choice. Finally, the Triple Room offers ample space with 35 square meters and 2 Queen Beds, making it ideal for small groups or families. By booking your stay at Del Parque Hotel & Suites through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda guarantees the lowest rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse and compare room options, make secure online bookings, and manage your reservations with just a few clicks. Experience convenience and peace of mind when you book your stay at Del Parque Hotel & Suites through Agoda.

Discover the Rich Heritage of Centro Historico in Cuenca, Ecuador

Immerse yourself in the rich history and cultural charm of Cuenca by staying at Del Parque Hotel & Suites, located in the heart of Centro Historico. This UNESCO World Heritage Site is renowned for its well-preserved colonial architecture, narrow cobblestone streets, and vibrant plazas. As you step out of the hotel, you'll find yourself surrounded by a tapestry of historical landmarks and attractions. Take a leisurely stroll along Calle Larga, the main street of Centro Historico, lined with beautiful colonial buildings, trendy cafes, and boutique shops. Admire the grandeur of the Catedral de la Inmaculada Concepcion, a stunning cathedral with its iconic blue domes. Centro Historico is also home to numerous museums and art galleries, showcasing the rich cultural heritage of Cuenca. Visit the Museo del Banco Central, which houses an impressive collection of pre-Columbian artifacts, or explore the Museo de las Culturas Aborígenes to learn about the indigenous people of Ecuador. After a day of exploration, unwind in one of the charming plazas, such as Parque Calderon, where you can relax on a park bench and soak in the vibrant atmosphere. Indulge in the local cuisine at the nearby restaurants, serving traditional Ecuadorian dishes and international fare. With its prime location in Centro Historico, Del Parque Hotel & Suites offers the perfect base to discover the rich heritage and cultural treasures of Cuenca, Ecuador.

Convenient Transportation Options from Nearby Airports to Del Parque Hotel & Suites

Del Parque Hotel & Suites, located in the heart of Centro Historico in Cuenca, Ecuador, offers a convenient and comfortable stay for travelers visiting this charming city. When it comes to reaching the hotel from the nearest airports, there are a few transportation options available. For those arriving at Mariscal Lamar International Airport, the closest airport to Cuenca, Del Parque Hotel & Suites is just a short 15-minute drive away. Travelers can easily hail a taxi from the airport terminal or arrange for a pre-booked airport transfer to ensure a hassle-free journey. The scenic drive to the hotel takes you through the picturesque streets of Cuenca, allowing you to catch glimpses of the city's colonial architecture and vibrant culture. If you prefer public transportation, there are also buses available from the airport to Cuenca city center. The bus ride takes approximately 30 minutes and offers an affordable option for budget-conscious travelers. Once you reach Cuenca, Del Parque Hotel & Suites is conveniently located in Centro Historico, making it easily accessible from the bus station. No matter which mode of transportation you choose, you'll find yourself arriving at Del Parque Hotel & Suites, where a warm welcome awaits. This boutique hotel offers comfortable and well-appointed rooms, a friendly and attentive staff, and a prime location that allows guests to explore the historic center of Cuenca with ease. From the hotel, you can easily stroll to attractions such as Parque Calderon, Cuenca Cathedral, and the bustling markets that showcase the city's vibrant culture and traditions. Del Parque Hotel & Suites is the perfect base for your Cuenca adventure, offering a blend of convenience, comfort, and charm.

Discover the Vibrant Surroundings of Del Parque Hotel & Suites

Del Parque Hotel & Suites is nestled in the heart of Cuenca, Ecuador, surrounded by an array of vibrant landmarks and attractions. Just steps away from the hotel, you will find Kaos, a popular local bar known for its lively atmosphere and delicious cocktails. Whether you're looking to unwind after a long day of exploring or mingle with the locals, Kaos is the perfect spot to soak in the vibrant nightlife of Cuenca. For those seeking a taste of Ecuadorian culture, Teatro Casa de Cultura is a must-visit landmark located within walking distance of the hotel. This historic theater showcases a variety of performances, including plays, concerts, and dance shows, allowing you to immerse yourself in the rich cultural heritage of Cuenca. If you're a history enthusiast, Pumapungo Museo is just a short stroll away from Del Parque Hotel & Suites. This fascinating museum offers a captivating insight into the ancient Inca civilization, featuring impressive archaeological artifacts and exhibits that will transport you back in time. In addition to these landmarks, Del Parque Hotel & Suites is conveniently surrounded by a range of amenities, including restaurants, cafes, and shops, ensuring that you have everything you need right at your doorstep. Whether you're exploring the city's vibrant nightlife, immersing yourself in the local culture, or discovering the fascinating history of Cuenca, Del Parque Hotel & Suites is the perfect base for your Ecuadorian adventure.

A Culinary Adventure Awaits

Del Parque Hotel & Suites is surrounded by an array of diverse and delectable dining options. Whether you're craving traditional Ecuadorian cuisine or international flavors, you'll find something to satisfy your taste buds. Just steps away from the hotel, you can indulge in the mouthwatering dishes at Quo Vadis, a popular restaurant known for its flavorful Ecuadorian dishes. For a taste of local seafood delicacies, head to Don Colon Restaurant or Oro Mar, where you can savor the freshest catches of the day. If you're in the mood for Italian fare, Gastronomia Italiana is a must-visit, offering authentic pasta, pizza, and gelato. Coffee lovers will be delighted by the aromatic brews at The Coffee Bean Cafe, while jazz enthusiasts can enjoy live music and delicious bites at Jazz Society Cafe. For a taste of local cuisine with a modern twist, restaurant guapondelig is the place to be. Craving some smoky flavors? Mayu Smokehouse & Bakery serves up mouthwatering BBQ delights. If you're a fan of cured meats and artisanal cheeses, Salumeria Vecchia Modena is a hidden gem. Lastly, Terra offers a fusion of international flavors, perfect for those seeking a culinary adventure. With such a diverse range of dining options just a stone's throw away from Del Parque Hotel & Suites, you'll be spoiled for choice during your stay in Cuenca, Ecuador.

Shop 'til You Drop in Cuenca

Del Parque Hotel & Suites is located in the heart of Cuenca, surrounded by a plethora of shopping landmarks. Just a stone's throw away, you'll find Vaz Corp, a trendy boutique offering unique clothing and accessories. For those looking to explore the local arts scene, Mashca Galeria and Galeria de Arte Contemporaneo Ariel Dawi showcase a stunning collection of contemporary artwork. If you're in need of some retail therapy, Barrancos Panama Hats and Artículos Deportivos are the perfect places to find stylish hats and sporting goods. And don't forget to visit Mercado 10 De Agosto, a bustling market where you can immerse yourself in the vibrant atmosphere and browse through a variety of local products. With so many shopping options just steps away from the hotel, Del Parque Hotel & Suites is the ideal choice for shopaholics and art enthusiasts alike.

Affordable Luxury at Del Parque Hotel & Suites in Cuenca

Escape to the charming city of Cuenca without breaking the bank at Del Parque Hotel & Suites. Offering a delightful blend of comfort, convenience, and affordability, this hotel is a true gem for budget-conscious travelers. With an average price of just $50 per room, it provides exceptional value for money compared to the city's average room rate of $84. At Del Parque Hotel & Suites, you can indulge in a comfortable stay without compromising on quality. Each room is tastefully decorated and equipped with modern amenities, ensuring a relaxing and enjoyable experience. Whether you're visiting Cuenca for business or pleasure, this hotel offers a convenient location near popular attractions, restaurants, and shops, making it the perfect base for exploring the city. Don't miss out on the opportunity to experience affordable luxury at Del Parque Hotel & Suites. Book your stay today and discover the best of Cuenca without breaking your budget.

Excellent Service and Convenient Location

Del Parque Hotel & Suites offers excellent service and a convenient location in the heart of Cuenca. The staff is friendly, helpful, and considered the best of all. Guests highly recommend this hotel and plan to visit again. The rooms are clean and spacious, with large beds and beautiful views overlooking the street and the park. The hotel also features a central area where guests can relax with friends. The breakfast served at the hotel is very good, ensuring a great start to the day. With its central location, guests can easily explore the city on foot, enjoying the sights and attractions. The hotel also has a cafe, providing additional convenience for guests. Overall, Del Parque Hotel & Suites offers a wonderful experience with its excellent service, comfortable rooms, and convenient location.

A Memorable Stay at Del Parque Hotel & Suites

Del Parque Hotel & Suites in Cuenca, Ecuador, has garnered a strong reputation among its guests, with an impressive overall rating of 8.6. This charming hotel offers exceptional value for money, with an impressive score of 8.0 for value. Guests appreciate the affordable rates without compromising on quality, making it an ideal choice for budget-conscious travelers. One of the standout features of Del Parque Hotel & Suites is its prime location, earning a remarkable rating of 9.1. Situated in the heart of Cuenca, guests are treated to breathtaking views of the surrounding park and cityscape. The hotel's convenient location allows guests to easily explore the city's vibrant attractions, including the nearby Parque Calderon and the famous Cuenca Cathedral. Whether you're a nature lover or a history enthusiast, this hotel's proximity to key landmarks makes it an excellent base for your Cuenca adventures. Cleanliness is a top priority at Del Parque Hotel & Suites, evident from its impressive cleanliness rating of 8.3. Guests consistently praise the hotel's well-maintained rooms and public areas, ensuring a comfortable and hygienic stay. The hotel's dedicated housekeeping staff goes above and beyond to ensure that every corner is spotless, creating a welcoming and refreshing atmosphere for guests to unwind after a day of exploration. While the hotel's facilities scored 7.1, guests appreciate the hotel's focus on providing a comfortable and enjoyable experience. From cozy rooms equipped with modern amenities to a welcoming lobby area, Del Parque Hotel & Suites ensures that guests have everything they need for a pleasant stay. Furthermore, the staff at the hotel, with a performance rating of 7.9, is known for their friendly and attentive service, always ready to assist guests with any inquiries or requests. Overall, Del Parque Hotel & Suites is highly regarded by its guests for its exceptional value, prime location, cleanliness, and attentive staff. Whether you're visiting Cuenca for business or pleasure, this hotel offers a memorable stay that exceeds expectations.

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Amenities and facilities

Very good7.6

Facilities

Most talked about facilities

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator unavailable
  • Food delivery
  • Invoice provided
  • Luggage storage
  • Smoking area
  • Terrace
For the kids
  • Family/child friendly
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [on-site]
Available in all rooms
  • Accessible by stairs
  • Balcony/terrace
  • Cleaning products
  • Closet
  • Coffee/tea maker
  • Desk
  • Dining table
  • Fire extinguisher
  • Free bottled water unavailable
  • Hair dryer
  • Kitchenette
  • Linens
  • Microwave
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Wooden/parqueted flooring

Location

Benigno Malo 9-21 y Bolivar, Centro Historico, Cuenca, Ecuador, 010104

Exceptional9.4

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Check-out from05:00
  • Check-in until23:00

Property announcements

Please note room are located in the third floor and there is no lift available at the property.

Reviews of Del Parque Hotel & Suites from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.2
  • Location score 9.4 out of 10 and is a high score in Cuenca
    Location9.4
  • Cleanliness score 8.5 out of 10 and is a high score in Cuenca
    Cleanliness8.5
  • Service score 8.4 out of 10 and is a high score in Cuenca
    Service8.4
  • Value for money score 8.3 out of 10 and is a high score in Cuenca
    Value for money8.3
  • Facilities score 7.6 out of 10 and is a high score in Cuenca
    Facilities7.6
High score for Cuenca

Rating

9+ Exceptional (13)
8-9 Excellent (3)
7-8 Very Good (1)
6-7 Good (0)
<6 Below Expectation (2)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 19 verified guest comments
Changed to review page 1
  1. 5.2
    Mark from United States
    Solo traveler
    Superior Single Room
    Stayed 2 nights in October 2024

    “Don't be fooled by the photos”

    I reserved Del Parque Hotel for a weekend for my first visit to Cuenca based on it's ideal location adjacent to Parque Calderon and the beautiful Spanish colonial building it is located in. When I arrived, I could not find the lobby or guest reception - because there is none. Instead, you check in at the waiter station in the back if the Del Parque Cafe located in the ground floor. Once I figured iut out that was where guests check in, I had to wait whike the lunch crew divided their tips on the small bar as there was nowhere else to go. Once I was checked in by a young lady who seemed to be the manager, she led me up four very long flights of steps to the rooms on the top floor, obviously there was no elevator. This was no problem for me but for older guests, those with young children or trouble walking this would be a major issue. Once we got to top floor where the hotel's rooms are located, I immediately noticed two things: this part of the hotel had not been updated in decades and the place seemed abandoned. You got the feeling no one had stayed there in a very long time. The young lady managed to open my room door with a very old skeleton key and once inside, I again felt like I had stepped back in time at least 80 years. You could see a long time ago the room had been amazing -it was huge with high ceilings and wood floors with tall shutterss leading out to a balcony. Like the rest of the floor; however, it had not been updated in many many decades with the lone exception of a small modern bathroom which was very clean. You could see the sag in the bed from across the room but the bedding aopeared fresh and clean. I figured I would make the best of it and thanked the manager. As soon as she left I went to the large wooden shutters to close the windows. During my stay Cuenca, the city was severely impacted by the power outages imposed across Ecuador. As a result, many businesses were relying in gas powered generatora to provide power. They are extremely loud and in Cuenca many businesses were positioning the generators on the front sidewalk directly outside their business. This chorus of obnoxiously loud generators drones on for hours at a time. Del Parque's generator was located directly below my room ane when I went to close my windowsnto reduce the noise, I discovered there were no windows - only the woiw shutters with slats that the noise could freely pass. It seemed that sleeping, even thinking would be impossible with the generator running. At that point, I was trying to decide what other options I may have as it was now about 530 pm on a Friday night so I attempted to get in the Internet and realized the manager had not said or given me any information about wifi in the hotel. So, I walked down the 4 flights of stairs to ask for the Wi-Fi information and as I reached the bottom floor I was startled to realize that the public entry from the main street into the hotel cafe was the very same entry to the stairs that led up to the hotel rooms. In other word, anyone could walk off the street right up the stairs to my room. No locked door, no secondary locked door, no doorman, no security, no nothing. Now, Cuenca does not have the crime of Guayaquil or even Quito but it has plenty of crime and tourists are warned not to walk the streets late at night. That was the last straw for me. I asked the manager for the Wi-Fi info and she scribbled down a password on a scrap of paper. I went back upnthe 4 flights of stairs and after numerous attempts, the password was never accepted. So, I grabbed my things, went back down to the cafe where the manager was now eating at a table in back and told her I was leaving. She announced that the 2 nights I had paid were not refundable. i was not going to discuss it with her at the time but I will be with my credit card company on the basis it was not a safe situation. It's too bad because the hotel has huge potential. Even though the building is not

    Reviewed October 21, 2024
  2. 9.6
    Exceptional
    Yoshimi from United States
    Solo traveler
    Superior Single Room
    Stayed 2 nights in June 2025

    “Great place just a little inconvenience ”

    the olace was clean and the staff was very polite, also was very beautiful, has an old style, but it was Saturday at night and I can hear noises from the front almost till 2 in the morning I couldn't sleep properly

    Reviewed June 09, 2025
  3. 9.6
    Exceptional
    Denis from United States
    Couple
    Standard Double Room
    Stayed 2 nights in August 2025

    “SUPER LOCATION /STAFF”

    The Location can not be better. The Staff was great. The biggest Negative was no Elevator. But the staff helped me carry the heavy luggage up the stairs.

    Reviewed August 25, 2025
  4. 10.0
    Exceptional
    Kierstan from Panama
    Couple
    Superior Double Room
    Stayed 2 nights in January 2023

    “Beautiful gem in heart of city”

    Wow this hotel is beautiful the more you climb the stairs, with the reception in the casual restaurant and next door to a beautiful formal fine dining restaurant. No elevator so stairs are great, huge rooms with lots of space and wood floors, common rooms are gorgeous, location is divine and breathtaking. What gem for staff and price! We might stay for a month!

    Reviewed January 24, 2023
  5. 9.6
    Exceptional
    Jocelyn from Ecuador
    Couple
    Standard Double Room
    Stayed 2 nights in January 2026

    “Exceptional”

    Buena ubicación, comida deliciosa y hotel con linda decoración.

    Reviewed January 19, 2026
Changed to review page 1

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