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Experience modern comfort and endless shopping at Gateway Hotel in Hong Kong's largest shopping complex. Enjoy spacious guestrooms, high-quality service, vibrant neighborhood, diverse dining options, and nearby attractions for an unforgettable stay. Stay in the lively neighborhood of Tsim Sha Tsui, Hong Kong with stunning views of Victoria Harbour. Enjoy complimentary breakfast, unwind at the exclusive bar, and pamper yourself at the salon. Air conditioning, Wi-Fi, and luxurious amenities are provided. Explore the vibrant Temple Street Night Market, iconic Hong Kong Skyline, and indulge in shopping at Harbour City, all just steps away from them. [Some content may be Generative AI assisted. Inaccuracies may occur.]
320 meters to public transportation
Check-in [24-hour]
Great Breakfast
Great View
Inside city center
Front desk [24-hour]
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
Fitness center
Bar
Restaurants
Breakfast [buffet]
27 travelers have booked today.
Based on 13,171 verified reviews
9.4
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Location rating score
There are 282 places in walking distance!
Value for money | 8.4 |
Distance to city center | 1km |
Location rating | 9.4 |
Nearest airport | Hong Kong International Airport (HKG) - Hong Kong SAR, China |
Distance to airport | 25.8 km |
Does Gateway Hotel (Marco Polo) provide laundry services?
Yes! Gateway Hotel (Marco Polo) provides laundry service at your grasp and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.
Does Gateway Hotel (Marco Polo) offer dry cleaning services?
Yes! Gateway Hotel (Marco Polo) provides dry cleaning service that is accessible all throughout your stay, making sure you're always looking confident in your favorite outfit. Please contact the property for more information.
How many rooms does Gateway Hotel (Marco Polo) have?
Gateway Hotel (Marco Polo) has a total of 400 rooms.
How long do travelers normally stay at Gateway Hotel (Marco Polo)?
Verified past guests that have stayed at Gateway Hotel (Marco Polo) had an average nightly stay of 3 nights at this property.
What was the average room rate for Gateway Hotel (Marco Polo) been in the past month?
The average room rate for Gateway Hotel (Marco Polo) in the past month is 1216.44 HKD, compared to city's average of 857.01 HKD.
What is the verified guest review consensus about Gateway Hotel (Marco Polo)'s food?
69.0% of our verified customer ratings have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Gateway Hotel (Marco Polo) down in the review.
What is the typical rating that past Solo travelers' have given to Gateway Hotel (Marco Polo)?
Verified solo travelers that have stayed at this property have given Gateway Hotel (Marco Polo) an average rating of 8.6. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Business travelers' have given to Gateway Hotel (Marco Polo)?
Past business travelers that have stayed at this property have given Gateway Hotel (Marco Polo) an average rating of 8.5. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that past Couples' have given to Gateway Hotel (Marco Polo)?
Past couple travelers that have stayed at this property have given Gateway Hotel (Marco Polo) an average rating of 8.6. You can look up on more descriptive customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.
What do local travelers think about Gateway Hotel (Marco Polo)?
Verified local travelers that have stayed at this property have given Gateway Hotel (Marco Polo) an average rating of 9.1. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.
Gateway Hotel (Marco Polo): A Convenient and Family-Friendly Stay in Hong Kong
Welcome to Gateway Hotel (Marco Polo), a 4-star hotel conveniently located in the heart of Hong Kong, Hong Kong SAR, China. With its prime location, modern amenities, and exceptional service, Gateway Hotel is the perfect choice for both business and leisure travelers.
Check-in at Gateway Hotel begins at 3:00 PM, allowing you to settle in and start your Hong Kong adventure. The hotel's check-out time is at 12:00 PM, giving you ample time to enjoy your stay before bidding farewell. Whether you're arriving early or departing late, the friendly and efficient staff at Gateway Hotel will ensure a smooth and hassle-free experience.
Built in 1982 and last renovated in 2013, Gateway Hotel offers a contemporary and stylish atmosphere that combines comfort and sophistication. The hotel boasts 400 well-appointed rooms, each designed with your utmost comfort in mind. From cozy single rooms to spacious suites, Gateway Hotel has the perfect accommodation option for every traveler.
Families traveling with children will find Gateway Hotel to be a welcoming and child-friendly establishment. The hotel's child policy allows children between the ages of 2 to 12 to stay free of charge, making it an ideal choice for a family getaway. With its convenient location and thoughtful amenities, Gateway Hotel ensures that both parents and children have a memorable and enjoyable stay.
Situated just 1 kilometer away from the city center, Gateway Hotel offers easy access to Hong Kong's vibrant attractions, shopping districts, and entertainment venues. Additionally, the hotel is only a 40-minute drive from the airport, making it a convenient choice for travelers arriving or departing from Hong Kong.
Experience a truly remarkable stay at Gateway Hotel (Marco Polo) and discover the best of Hong Kong from the comfort of this exceptional 4-star hotel. Whether you're traveling for business or leisure, Gateway Hotel promises a memorable and enjoyable stay that will exceed your expectations.
Unwind and Indulge at Gateway Hotel's Vibrant Bar
Gateway Hotel (Marco Polo) in Hong Kong offers an array of entertainment facilities to ensure a memorable stay for its guests. The hotel's vibrant bar is the perfect place to unwind and indulge after a long day of exploring the city. With its chic and modern decor, the bar provides a trendy and inviting atmosphere for both locals and travelers alike. Whether you're in the mood for a refreshing cocktail, a glass of fine wine, or a perfectly crafted mocktail, the skilled bartenders at Gateway Hotel's bar will cater to your every need. Sit back, relax, and enjoy the lively ambiance as you sip on your favorite drink and socialize with fellow guests.
Convenience Facilities at Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo) in Hong Kong offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With a laundry service and dry cleaning available, guests can easily keep their clothes fresh and clean throughout their stay. Room service is also provided, allowing guests to enjoy delicious meals in the comfort of their own rooms. For added convenience, the hotel offers safety deposit boxes to keep valuable belongings secure, as well as luggage storage for those arriving early or departing late. The concierge is always on hand to assist with any queries or requests, ensuring a seamless experience for guests. Wi-Fi is available in all rooms and public areas, allowing guests to stay connected throughout their stay. Additionally, guests with executive lounge access can enjoy exclusive amenities and services. Express check-in/check-out is available for a quick and efficient arrival and departure process. With these convenient facilities, Gateway Hotel (Marco Polo) is the perfect choice for both leisure and business travelers in Hong Kong.
Convenient Transport Facilities at Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo) in Hong Kong offers a range of transport facilities to ensure a hassle-free and convenient stay for its guests. Whether you're looking to explore the city with guided tours or prefer to venture out on your own, the hotel has got you covered. The dedicated tour desk can assist you in booking exciting tours and experiences, allowing you to make the most of your time in Hong Kong.
For those who prefer to have their own mode of transportation, Gateway Hotel (Marco Polo) also provides car hire services. This allows you the flexibility to explore the city at your own pace, without having to rely on public transportation. The hotel's car hire service offers a variety of vehicles to suit your needs, whether you're traveling solo or with a group.
If you prefer the convenience of taxis, the hotel offers a reliable taxi service. The friendly staff at the concierge desk can assist you in arranging taxis for your transportation needs, ensuring a smooth and efficient journey to your desired destinations.
Additionally, Gateway Hotel (Marco Polo) provides a ticket service, making it easier for guests to purchase tickets for various attractions and events in Hong Kong. Whether you're interested in visiting popular tourist spots, attending concerts, or catching a sporting event, the hotel's ticket service can help you secure the tickets you need.
With its range of transport facilities, Gateway Hotel (Marco Polo) ensures that guests have easy access to transportation options, allowing them to explore Hong Kong with convenience and ease.
Luxurious Room Facilities at Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo) in Hong Kong offers a range of luxurious room facilities to ensure a comfortable and enjoyable stay for its guests. Each room is equipped with air conditioning, allowing you to create the perfect temperature for a good night's sleep. Wrap yourself in the soft bathrobes provided and unwind after a long day of exploring the vibrant city.
Start your day off right with a complimentary daily newspaper delivered to your room, keeping you updated on the latest news and events. For entertainment, enjoy a selection of in-house movies on the television, or catch up on your favorite shows with the satellite/cable TV channels available. The hair dryer provided ensures that you can style your hair with ease, while the mini bar offers a variety of refreshments for your enjoyment.
The room also features a refrigerator, perfect for storing any snacks or drinks you may have. Toiletries are provided, so you can freshen up and feel pampered during your stay. With these exceptional room facilities, Gateway Hotel (Marco Polo) ensures that every guest has a comfortable and memorable experience.
Indulge in Culinary Delights at Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo) in Hong Kong offers a range of exceptional dining facilities to satisfy every palate. Whether you prefer dining in a stylish restaurant, enjoying a meal in the comfort of your room, or starting your day with a sumptuous breakfast buffet, this hotel has it all.
The hotel's restaurant boasts a sophisticated ambiance and serves a delectable array of international and local dishes. From mouthwatering seafood to succulent steaks, the talented chefs at Gateway Hotel (Marco Polo) use only the freshest ingredients to create culinary masterpieces. With its impeccable service and elegant surroundings, the restaurant is the perfect place to indulge in a memorable dining experience.
For those who prefer to dine in the privacy of their own room, the hotel offers convenient room service. Whether you're craving a late-night snack or a full-course meal, the extensive room service menu has something to satisfy every craving. Sit back, relax, and enjoy a delicious meal in the comfort of your own space.
Additionally, Gateway Hotel (Marco Polo) provides a delightful breakfast buffet to kickstart your day. Wake up to a wide selection of hot and cold dishes, including freshly baked pastries, fruits, cereals, and made-to-order omelets. Whether you're a fan of a hearty breakfast or prefer a lighter option, the breakfast buffet caters to all preferences and dietary needs.
With its diverse dining options, Gateway Hotel (Marco Polo) ensures that guests can indulge in culinary delights throughout their stay. From the exquisite restaurant to the convenience of room service and the delightful breakfast buffet, this hotel promises a truly satisfying dining experience.
Gateway Hotel (Marco Polo): A Wide Range of Stylish and Comfortable Rooms
Gateway Hotel (Marco Polo) in Hong Kong offers a variety of stylish and comfortable rooms to suit every traveler's needs. Choose from the Continental Deluxe room, which provides a spacious 32 square meters of space and offers your choice of 2 single beds or 1 double bed. For a slightly smaller option, the Deluxe room offers 27 square meters of space with the same bed options.
If you're looking for a room with a touch of luxury, the Premier room is perfect for you. With 27 square meters of space, you can relax in style with your choice of 2 double beds or 1 king bed. The Superior room, also offering 27 square meters of space, provides a cozy and comfortable retreat with 2 single beds or 1 double bed. For those who desire more space, the Superior Suite offers a generous 58 square meters of space with 2 double beds or 1 king bed.
Booking your stay at Gateway Hotel (Marco Polo) through Agoda ensures that you not only get access to the best prices but also guarantees a hassle-free experience. With Agoda's easy-to-use platform, you can easily compare room options, read reviews from previous guests, and make a secure reservation with just a few clicks. Take advantage of Agoda's exclusive deals and promotions to make your stay at Gateway Hotel (Marco Polo) even more affordable and enjoyable. Experience the best of Hong Kong with a comfortable and stylish room at Gateway Hotel (Marco Polo) booked through Agoda.
Discover the Vibrant Neighborhood of Tsim Sha Tsui
Located in the heart of Hong Kong's bustling cityscape, Tsim Sha Tsui is a vibrant neighborhood that offers a unique blend of culture, shopping, and entertainment. As one of the most popular areas in Hong Kong, Tsim Sha Tsui is a haven for both locals and tourists alike.
Immerse yourself in the rich history and culture of the area by exploring the numerous museums and art galleries that dot the neighborhood. From the Hong Kong Museum of Art to the Hong Kong Cultural Centre, there are plenty of opportunities to delve into the city's artistic heritage. Take a leisurely stroll along the Avenue of Stars, where you can find statues of famous Hong Kong film stars and enjoy breathtaking views of the iconic Victoria Harbour.
Tsim Sha Tsui is also a shopper's paradise, with a plethora of retail options to suit every taste and budget. From luxury brands at Harbour City to trendy boutiques along Granville Road, there's something for everyone. After a day of shopping, indulge in a wide array of culinary delights at the neighborhood's many restaurants, ranging from traditional Cantonese cuisine to international fare.
With its vibrant atmosphere, cultural attractions, and endless entertainment options, Tsim Sha Tsui is the perfect base for exploring all that Hong Kong has to offer. Whether you're a history buff, a shopaholic, or a food lover, this neighborhood has something to captivate every traveler.
Convenient Airport Transfers to Gateway Hotel (Marco Polo) in Tsim Sha Tsui, Hong Kong
Gateway Hotel (Marco Polo) in Tsim Sha Tsui, Hong Kong, Hong Kong SAR, China is a luxurious and centrally located hotel that offers easy access to both business and leisure destinations. When it comes to reaching the hotel from the nearby airports, travelers have several convenient options to choose from.
If you are arriving at Hong Kong International Airport (HKG), the most efficient and hassle-free way to reach Gateway Hotel (Marco Polo) is by taking the Airport Express train. The Airport Express offers a direct and comfortable journey to Kowloon Station, which is just a short distance away from the hotel. From Kowloon Station, you can either take a taxi or use the complimentary shuttle bus service provided by the hotel to reach Gateway Hotel (Marco Polo) in no time.
Alternatively, if you prefer a more budget-friendly option, you can take a public bus or the Airport Express bus from Hong Kong International Airport to Tsim Sha Tsui. From there, it's just a short walk to Gateway Hotel (Marco Polo). The buses are frequent and offer a convenient way to travel at a lower cost.
For those arriving at Shenzhen Bao'an International Airport (SZX), you can take a cross-border bus to the Huanggang Port, where you can then take the MTR or a taxi to Tsim Sha Tsui. From Tsim Sha Tsui, Gateway Hotel (Marco Polo) is within walking distance or a short taxi ride away.
No matter which airport you arrive at, getting to Gateway Hotel (Marco Polo) is a breeze with the various transportation options available. With its prime location and easy accessibility, Gateway Hotel (Marco Polo) is the perfect choice for both business and leisure travelers visiting Hong Kong.
Explore the Vibrant Surroundings of Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo) is perfectly situated in the heart of Hong Kong, surrounded by a plethora of iconic landmarks and attractions. Just steps away from the hotel, guests can enjoy breathtaking views of the renowned Hong Kong Skyline and Victoria Harbour. The stunning skyline, with its towering skyscrapers and dazzling lights, is a sight that never fails to mesmerize visitors.
For those interested in history and culture, the Hong Kong Museum of History is just a short walk from the hotel. This fascinating museum offers a comprehensive overview of Hong Kong's rich past, showcasing exhibits on everything from archaeology to ethnography.
Nature enthusiasts will delight in the proximity of Kowloon Park, a lush oasis in the midst of the bustling city. This expansive park features beautiful gardens, tranquil ponds, and a variety of recreational facilities, making it the perfect place to relax and unwind.
Additionally, guests can easily explore the vibrant neighborhood of Tsim Sha Tsui East, known for its vibrant nightlife, shopping, and dining options. From trendy boutiques to traditional markets, this area offers something for everyone.
With its prime location, Gateway Hotel (Marco Polo) offers easy access to some of Hong Kong's most popular attractions, including the Sky100 Hong Kong Observation Deck, Avenue of the Stars, Hong Kong Science Museum, and the Hong Kong Tourism Board. For those looking to indulge in some retail therapy, Lippo Sun Plaza is just a stone's throw away, offering a wide range of shops and boutiques.
Whether you're a history buff, a nature lover, or a shopaholic, Gateway Hotel (Marco Polo) is the perfect base for exploring all that Hong Kong has to offer. Immerse yourself in the vibrant surroundings and create unforgettable memories during your stay.
Convenient Public Transport Stations near Gateway Hotel (Marco Polo)
Gateway Hotel (Marco Polo) is strategically located near several public transport stations, making it a convenient choice for travelers exploring Hong Kong. The hotel is within walking distance of Tsim Sha Tsui MTR Station, which provides easy access to various attractions and districts in the city. From here, visitors can easily explore popular destinations such as Central, Causeway Bay, and Mong Kok.
For those looking to explore the neighboring areas or travel further afield, East Tsim Sha Tsui MTR Station is also within close proximity to the hotel. This station offers connections to the East Rail Line, allowing guests to easily reach destinations such as Sha Tin and Tai Po.
Additionally, High Speed Rail Hong Kong West Kowloon Station is just a short distance away from Gateway Hotel (Marco Polo). This station provides convenient access to mainland China, making it an ideal choice for travelers planning to visit cities like Guangzhou or Shenzhen.
Other nearby public transport stations include Austin MTR Station, Lok Ma Chau MTR Station, and Kowloon MTR Station, ensuring that guests have a wide range of options for exploring Hong Kong and beyond. With such convenient transport links, Gateway Hotel (Marco Polo) offers a great base for both business and leisure travelers seeking easy access to the city's attractions and beyond.
A Gastronomic Adventure Awaits
Gateway Hotel (Marco Polo) is surrounded by a plethora of dining options that are sure to satisfy every palate. Just steps away from the hotel, guests can indulge in the legendary Peninsula The Lobby, known for its elegant atmosphere and delectable international cuisine. For those craving authentic Indian flavors, Sangeetha Vegetarian Restaurant offers a wide array of vegetarian dishes bursting with spices and aromas. Pici (Tsim Sha Tsui) is a must-visit for pasta lovers, serving up handmade Italian classics with a modern twist. Coffee enthusiasts will be delighted by the specialty brews at N1 Coffee & Co. (Tsim Sha Tsui), while meat lovers can feast on mouthwatering steaks at Wooloomooloo Prime. These are just a few of the many dining options available near Gateway Hotel, ensuring that guests can embark on a gastronomic adventure without even leaving the vicinity.
Shop Till You Drop at Gateway Hotel (Marco Polo)'s Surrounding Shopping Landmarks
Located in the heart of Hong Kong, Gateway Hotel (Marco Polo) is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just steps away, you'll find Travelmax, a one-stop shop for all your travel needs, offering everything from luggage to travel accessories. For those looking for unique fashion finds, head to Chungking Mansions, a bustling complex known for its diverse range of shops and eateries. Fashion enthusiasts will also delight in exploring I.T and K11, two renowned fashion destinations offering a curated selection of local and international brands. If you're in the market for luxury leather goods, make sure to visit Bizet European Leather Crafting, where you'll find exquisite handmade leather products. Sports fans can stop by Lids, a store dedicated to all things sports merchandise. Photography enthusiasts shouldn't miss the Canon Showroom (Canon Image2), where you can explore the latest camera equipment and accessories. Premier Jewellery is a must-visit for those in search of exquisite jewelry pieces, while Silvercord is a multi-story mall housing a wide range of luxury brands. Finally, 3hreesixty is a trendy lifestyle store that offers a unique shopping experience with its eclectic mix of fashion, home decor, and art. With these shopping landmarks just a stone's throw away from Gateway Hotel (Marco Polo), you'll have endless opportunities to indulge in retail therapy during your stay in Hong Kong.
Affordable Luxury: Experience Gateway Hotel (Marco Polo) at an Unbeatable Price
When it comes to finding the perfect accommodation in Hong Kong, Gateway Hotel (Marco Polo) offers an unbeatable combination of luxury and affordability. With an average room price of just $249, this hotel provides a remarkable value for money that is hard to come by in the bustling city.
Compared to the average price of a hotel room in Hong Kong, which stands at $162, Gateway Hotel (Marco Polo) goes above and beyond to provide guests with an exceptional experience without breaking the bank. Despite its affordable rates, this hotel doesn't compromise on quality or comfort. From the moment you step into the elegant lobby to the time you retire to your well-appointed room, every aspect of your stay at Gateway Hotel (Marco Polo) is designed to exceed your expectations.
Whether you are a budget-conscious traveler or simply appreciate great value, Gateway Hotel (Marco Polo) offers an enticing option that allows you to indulge in the luxuries of a high-end hotel without the hefty price tag. Book your stay today and discover the perfect blend of affordability and luxury at Gateway Hotel (Marco Polo) in Hong Kong.
Excellent Service and Friendly Staff
Gateway Hotel (Marco Polo) in Hong Kong receives rave reviews for its exceptional service and friendly staff. Guests consistently mention the helpfulness and friendliness of the hotel's staff, making their stay a truly pleasant experience. The receptionists are particularly praised for their kindness and willingness to assist. Visitors appreciate the convenient location of the hotel, which adds to the overall positive experience. The rooms are spacious and clean, providing a comfortable environment for guests. Additionally, the hotel offers a good selection of breakfast food, ensuring a satisfying start to the day. With its excellent service and friendly staff, Gateway Hotel (Marco Polo) is an ideal choice for a memorable stay in Hong Kong.
A Gateway to Exceptional Hospitality and Convenience
Gateway Hotel (Marco Polo) in Hong Kong, Hong Kong SAR, China, has garnered an impressive overall rating of 8.6 from satisfied customers. This outstanding rating is a testament to the hotel's commitment to providing exceptional hospitality and ensuring that guests have a memorable stay.
One of the standout features of Gateway Hotel is its excellent value for money, with a rating of 8.3. Guests appreciate the affordable rates without compromising on quality or service. The hotel offers a range of facilities that cater to the needs of both business and leisure travelers. With an impressive rating of 8.2 for facilities, guests can enjoy amenities such as a fitness center, a swimming pool, and a business center, ensuring a comfortable and convenient stay.
Food enthusiasts will also find delight in the dining options available at Gateway Hotel. While the food and dining rating stands at 7.7, guests can still indulge in a variety of culinary delights offered at the hotel's restaurants and cafes. From international cuisines to local delicacies, there is something to satisfy every palate.
Cleanliness is a top priority at Gateway Hotel, as reflected in its impressive rating of 8.7. Guests can expect immaculate rooms and public areas, ensuring a hygienic and comfortable environment throughout their stay. Additionally, the hotel's prime location, rated at an outstanding 9.4, offers guests easy access to popular attractions, shopping districts, and transportation options, making it an ideal choice for travelers looking to explore the vibrant city of Hong Kong.
Comfort is another aspect that Gateway Hotel excels in, with a rating of 8.9. Guests can expect well-appointed rooms with modern amenities, ensuring a restful and relaxing stay. The hotel's staff performance, rated at 8.7, is highly regarded by guests who appreciate the friendly and professional service provided by the dedicated team.
With its exceptional ratings in various aspects, Gateway Hotel (Marco Polo) is a preferred choice for travelers seeking a combination of comfort, convenience, and outstanding hospitality. Whether you are visiting Hong Kong for business or leisure, this hotel guarantees an unforgettable experience.
Excellent8.3
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The breakfast inclusive rate only includes maximum 2 daily breakfasts
Limited housekeeping service (Housekeeping service once a week) will be provided for 7 nights or above stay
All staying guests must provide their names at the time the reservation is made. Name modifications are not allowed after the reservation is confirmed.
The names of the guests checking in must be identical to the names on the reservation.
All the rates for Superior Room and Deluxe Room do not include Executive Lounge Access.
Hotel rooms feature either a shower or bathtub is subject to availability.
Provided by verified guests of
Excellent
10 most recent verified ratings received by the property
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320 meters to public transportation
Free Wi-Fi in all rooms!
Currency exchange
Air conditioning
A Pleasant Surprise Stay”
I usually don't praise hotel services, but this time is an exception. It was my boyfriend's birthday on the day of check-in, and I had already booked a package in advance, which included buffet breakfast and $300 dining credit that could be used at the hotel's restaurants, bars, and room service. The front desk staff was very polite during check-in, and because of the birthday, they said they would prepare a small cake to be delivered to the room. They also told us that we were upgraded to a better room. We were thinking about where to go, and then we received the room key and saw that it was written on the 16th floor. When we entered the room, we were even more surprised. We didn't expect it to be so clean, tidy, and new. The whole feeling was really at the level of a five-star hotel. We immediately had a very good impression of this hotel. The only thing to complain about is the food quality, which is a bit lacking. We used the $300 dining credit to order room service, and it took 50 minutes to deliver two desserts and a glass of iced tea (we ordered at 11 o'clock and it arrived at 11:50). This waiting time made me have to call the front desk to postpone the check-out time (changed to 12:30 check-out). The quality of the food needs improvement. I hope to have higher expectations next time I come.
尊敬的貴賓: 感謝 閣下入住及能抽空分享於港威酒店的住宿體驗。 關於改善食物質素的建議,我們已經詳細閱讀並會予以考慮。我們非常重視您的寶貴意見, 正是您的寶貴意見幫助我們不斷改進細節,提升服務品質。 在此,我代表本酒店管理層和全體員工對您表示由衷的感謝。 除上述建議外,很高興 閣下滿意是次於港威酒店的住宿體驗。 期待您再次下榻我們的酒店。 區域總經理 達禮 辛格 謹啟
The staff is very friendly!!!”
Stayed in a club room and visited the club lounge. The food was not very diverse, but it was good value for money. I ordered room service and the beef was good, but the meat was too tough. However, all the staff were friendly and even the concierge had a good service mindset! I don't speak Chinese, but they understood me well and helped me a lot. Thank you very much. I left my luggage and picked it up late in the afternoon, and when I called an Uber to go to the airport, there was a location issue, but they even spoke directly with the driver! Thank you very much. I wanted a late check-out, but it was fully booked, which was a shame! It's a place I would stay at again next time!
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong
Incredible stay at Gateway Hotel”
I spent the best 10 nights at Gateway Hotel in March 2023. The room was spacious and clean, plenty of area to place our luggage and we still had plenty of free space. The bed was the most comfortable bed ever! I had the best sleep, and felt well rested every morning. The room was so nice that I wanted to spend the whole day inside. Housekeeping was excellent, and mini-bar had complimentary drinks that were replenished daily. I highly recommend Gateway Hotel, and hope to come back soon!
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong
Address location and convenient transportation.”
Inside Harbour City, there are many places to eat and shop. The subway is also nearby, and the rooms are spacious and comfortable to live in. However, the air conditioning is a bit too strong, and it seems impossible to adjust the temperature... I often wake up with a headache.
尊敬的貴賓: 感謝 閣下入住及能抽空分享於港威酒店的住宿體驗。 關於改善酒店冷氣設施的建議,我們已經詳細閱讀並會予以考慮。我們非常重視您的寶貴意見, 正是您的寶貴意見幫助我們不斷改進細節,提升服務品質。 在此,我代表本酒店管理層和全體員工對您表示由衷的感謝。 除上述建議外,很高興 閣下滿意是次於港威酒店的住宿體驗。 期待您再次下榻我們的酒店。 區域總經理 魏嘉興 謹啟
Enjoyable stay”
Our family stayed in this hotel for 21 nights over the Lunar New Year period. It was an excellent experience overall: (1) Check-in staff at front desk was really friendly and we got a free upgrade to premier room in the VIP level yay! (2) Concierge staff was also super efficient and helpful for bringing baggage to our room, getting us a taxi and secure storage of our baggage on check-out, etc. (3) Room was really spacious, the twin double bedding was just the right size for our family of 4, the couch and coffee table added an extra space for our kids to play in, bathroom was also big in size though it was a bit dated. (4) The room was clean overall. Bed sheets are changed every 7 days because we had a long stay package. The only thing that I would criticise was the service provided by this house keeping lady for our 21-night stay. She was often quite rude to us when we indicated that we needed more time in the morning to get ready and leave the room for her to do the cleaning. She reminded us that vacuuming is not done daily but "I would do it for you today because you complained to the front desk". When we bumped into her while she was using her mobile phone in the hallway which happened almost every day, she always gave us an unfriendly look. One day towards the end of our stay, house keeping for our room was marked as completed for the day even though nothing was done - clean towels were not provided, water and toiletries were not re-filled and bins were not cleared. We only found this out when we got back to the hotel at midnight but thankfully the staff who attended at midnight was very helpful and he was also apologetic. I was quite surprised that this sort of things could happen on the VIP level in this hotel. To be fair, it was just the one staff that was letting the hotel down. I would recommend maybe more staff training to ensure consistent quality service. Having said that, I would still give my overall experience a 5-star rating because everything else
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for the inconvenience you encountered with the housekeeping during your recent visit. Rest assured that we have placed priority on the point you raised and that our team will look into addressing this accordingly. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong