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Escape to Grand Coloane Resort for a tranquil getaway. Enjoy spa treatments, relax by the outdoor pool, savor stunning views of the South China Sea, access the golf course, and lush gardens. Perfect for leisure and tranquility-seeking travelers. Located in Coloane, Macau, known for its laid-back vibe and beautiful beaches, Grand Coloane Resort is the ideal destination for a relaxing getaway. Enjoy the exclusive bar, indoor pool, and beach access. The comfortable rooms feature AC, balcony/terrace, free Wi-Fi, and refreshing showers. Some rooms offer stunning views of the beach or sea. The resort is conveniently situated near Hac Sa Beach, perfect for a leisurely stroll along the sandy shores. Experience luxury and serenity at Grand Coloane Resort, the ultimate retreat for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Check-in [24-hour]
Great Breakfast
Great View
Great food & dining
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
Swimming pool [indoor]
Hot tub
Waterfront
Luggage storage
22 travelers have booked today.
Location rating score
Value for money | 8.3 |
Distance to city center | 4.2 Km |
Location rating | 7.0 |
Nearest airport | Macau International Airport (MFM) |
Distance to airport | 3.6 km |
Does Grand Coloane Resort have bars on the premises?
Enjoy your holiday the best way yet with Grand Coloane Resort's bar and poolside bar readily available right in front of your doorstep for when you need a sip or two.
Does Grand Coloane Resort have a fitness center?
Yes! Grand Coloane Resort features fitness center that is fittingly located on site, catering to your active needs to stay in form while on vacation. For more details, please contact the property for more information.
Does Grand Coloane Resort offer dry cleaning services?
Yes! Grand Coloane Resort features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.
Is car parking available at Grand Coloane Resort?
Grand Coloane Resort has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What kinds of facilities are available for kids at Grand Coloane Resort?
While on family vacation with your loved ones, your kids can also experience the fun in sports and recreation facilities made available at Grand Coloane Resort which include kids pool and kids club.
What interesting attractions are near by Grand Coloane Resort that are in walking distance?
While remaining at Grand Coloane Resort, kick start your holiday by exploring the nearest point of interest in walking distance to the property such as Macau Golf and Country Club.
When was Grand Coloane Resort built?
Grand Coloane Resort was built in 1993.
How many rooms does Grand Coloane Resort have?
Grand Coloane Resort has a total of 208 rooms.
How long do guests normally stay at Grand Coloane Resort?
Verified past guests that have stayed at Grand Coloane Resort had an average nightly stay of 2 nights at this property.
What is the closest airport to Grand Coloane Resort?
The closest airport to Grand Coloane Resort is Macau International Airport, 4.0 km away.
Experience Luxury and Tranquility at Grand Coloane Resort
Nestled amidst the picturesque natural beauty of Macau, Grand Coloane Resort is a 5-star hotel that offers a perfect blend of luxury, tranquility, and impeccable service. With its stunning architecture and breathtaking surroundings, this resort provides an oasis of relaxation and indulgence for both leisure and business travelers.
Built in 1993 and last renovated in 2014, Grand Coloane Resort boasts a timeless elegance that combines modern comforts with traditional charm. The hotel features 208 beautifully appointed rooms, each designed to provide a comfortable and luxurious sanctuary for guests. From spacious suites to cozy guestrooms, every accommodation option offers a serene atmosphere and stunning views of the surrounding landscapes.
Checking in at Grand Coloane Resort is a breeze, with the check-in time starting from 03:00 PM. Whether you arrive in the afternoon or evening, the warm and friendly staff will be ready to welcome you with their exceptional hospitality. And when it's time to bid farewell, the check-out time is until 11:00 AM, allowing you to make the most of your stay without feeling rushed.
Families with children will find Grand Coloane Resort to be an ideal choice. The hotel's child policy allows children between the ages of 4 to 12 to stay free of charge, making it a great destination for a memorable family vacation. The resort also offers a range of activities and amenities to keep the little ones entertained, including a kids' club and a children's pool.
Situated just 4.2 kilometers away from the bustling city center, Grand Coloane Resort offers a peaceful retreat away from the hustle and bustle of Macau. Yet, it remains conveniently close to the city's attractions, ensuring that guests can easily explore the vibrant culture, entertainment, and shopping that Macau has to offer. Additionally, the hotel is only a short 12-minute drive from the airport, making it a convenient choice for travelers.
Whether you're seeking a rejuvenating getaway, a family-friendly vacation, or a luxurious escape, Grand Coloane Resort provides the perfect setting. Immerse yourself in the tranquility of its surroundings, indulge in the resort's world-class facilities, and experience the impeccable service that will make your stay truly unforgettable.
Unwind and Indulge in Grand Coloane Resort's Luxurious Entertainment Facilities
At Grand Coloane Resort, relaxation and entertainment go hand in hand. Whether you're seeking a vibrant night out or a peaceful retreat, this resort offers a range of top-notch entertainment facilities to cater to your every need.
Start your evening off with a visit to the resort's stylish bar, where you can savor expertly crafted cocktails and unwind in a sophisticated atmosphere. If you're in the mood for some pampering, indulge in the resort's spa, where skilled therapists will transport you to a world of tranquility through a variety of rejuvenating treatments.
For those looking to unwind and rejuvenate, the resort boasts a hot tub, sauna, and steam room, where you can relax your muscles and let the stress melt away. If you prefer to be surrounded by nature, take a leisurely stroll through the resort's lush garden, immersing yourself in its serene beauty.
Additionally, the resort offers a shared lounge/TV area, perfect for socializing or catching up on your favorite shows. Whether you're seeking vibrant entertainment or a peaceful escape, Grand Coloane Resort's entertainment facilities are sure to exceed your expectations.
Unwind and Stay Active at Grand Coloane Resort's Sports Facilities
At Grand Coloane Resort in Macau, Macau SAR, China, you can enjoy a wide range of sports facilities that will keep you entertained and active throughout your stay. Whether you are looking to relax or stay fit, this resort has something for everyone.
Take a dip in the indoor pool, where you can swim a few laps or simply unwind in the tranquil surroundings. If you prefer to work up a sweat, head to the fitness center, equipped with state-of-the-art equipment to help you stay in shape. For those who enjoy a game of tennis, the resort offers tennis courts where you can practice your skills or challenge your friends to a friendly match.
If you prefer to soak up the sun and enjoy the outdoors, the resort also boasts a refreshing outdoor pool. Lounge by the poolside, sip on a refreshing cocktail from the poolside bar, and enjoy the stunning views of the surrounding landscape. And if you're in the mood for some beach fun, the resort is conveniently located near a beautiful beach where you can relax, take a leisurely stroll, or engage in various water activities.
Grand Coloane Resort's sports facilities offer the perfect balance of relaxation and recreation, ensuring that you have a memorable and enjoyable stay. Whether you're a fitness enthusiast, a tennis lover, or simply looking to unwind by the pool or beach, this resort has it all.
Convenience Facilities at Grand Coloane Resort
Experience unparalleled convenience and comfort during your stay at Grand Coloane Resort in Macau. With a wide range of convenience facilities, your every need will be taken care of. Enjoy the luxury of 24-hour room service, ensuring that you can indulge in delicious meals or snacks at any time of the day or night. Our dedicated laundry service will keep your clothes fresh and clean throughout your stay, allowing you to travel light and worry-free.
For added convenience, we offer safety deposit boxes to keep your valuables secure, as well as a concierge service to assist you with any requests or recommendations. Stay connected with our complimentary Wi-Fi in public areas, allowing you to easily stay in touch with loved ones or catch up on work.
Whether you're a smoker or not, our designated smoking area provides a comfortable space for smokers to enjoy their cigarettes without inconveniencing others. In addition, all our rooms are equipped with free Wi-Fi, ensuring that you can stay connected and browse the internet at your convenience.
Our dry cleaning service and express check-in/check-out options make your stay hassle-free, while our luggage storage allows you to explore the city without worrying about your belongings. Our dedicated housekeeping team ensures that your room is always clean and tidy, providing a comfortable sanctuary for you to relax after a long day of exploring. Lastly, for those chilly nights, cozy up by the fireplace and unwind in the warmth and comfort of our resort.
At Grand Coloane Resort, we prioritize your comfort and convenience, offering a range of facilities to make your stay truly unforgettable.
Convenient Transport Facilities at Grand Coloane Resort
At Grand Coloane Resort, guests can enjoy a range of convenient transport facilities to ensure a hassle-free stay. The resort offers a variety of tours, allowing guests to explore the vibrant city of Macau and its surrounding areas. Whether you're interested in cultural excursions, city sightseeing, or nature adventures, the resort's knowledgeable staff can help you plan the perfect itinerary.
For guests arriving with their own vehicles, Grand Coloane Resort provides a spacious onsite car park. The car park is not only convenient but also free of charge, allowing guests to explore Macau at their own pace. Additionally, the resort offers a reliable taxi service, making it easy for guests to travel around the city without any hassle. Whether you're heading to the famous Macau Tower, the iconic Ruins of St. Paul's, or the bustling Senado Square, the resort's taxi service ensures a comfortable and efficient journey.
Luxurious Room Facilities at Grand Coloane Resort
At Grand Coloane Resort, you can indulge in a luxurious stay with an array of top-notch room facilities. Each room is equipped with air conditioning, ensuring a comfortable and cool environment throughout your stay. You'll also find plush bathrobes provided, adding an extra touch of luxury and comfort to your experience.
For entertainment, the rooms feature a television with in-house movies, allowing you to unwind and enjoy a movie night in the comfort of your own space. Additionally, a hairdryer is available for your convenience, eliminating the need to bring your own.
To quench your thirst or satisfy your cravings, a well-stocked mini bar and refrigerator are provided in each room. You can enjoy a refreshing drink or snack at any time without having to leave the comfort of your accommodation.
For those seeking a breathtaking view, some rooms come with a balcony or terrace, where you can relax and take in the stunning surroundings. The satellite/cable TV ensures you won't miss out on your favorite shows or sports events.
To ensure a peaceful and restful sleep, blackout curtains are installed in each room, allowing you to control the amount of natural light that enters. Lastly, some rooms even feature a cozy fireplace, perfect for creating a warm and inviting atmosphere during colder months.
With these exceptional room facilities, your stay at Grand Coloane Resort is guaranteed to be a memorable and comfortable one.
Indulge in Culinary Delights at Grand Coloane Resort
At Grand Coloane Resort, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities available, you can indulge in a variety of culinary delights throughout your stay.
Start your day with a sumptuous breakfast buffet at our restaurant, where you can choose from a wide selection of delectable dishes to kickstart your morning. From freshly baked pastries to made-to-order omelettes, there's something to satisfy every palate.
For those who prefer to dine in the comfort of their own room, our 24-hour room service is at your disposal. Whether you're craving a late-night snack or a full-course meal, our extensive room service menu offers a range of options to cater to your every craving.
With daily housekeeping, you can rest assured that your dining experience will be a clean and hygienic one. Our dedicated staff ensures that all dining areas are kept immaculate, allowing you to enjoy your meal in a pleasant and inviting atmosphere.
Whether you're in the mood for a hearty breakfast, a leisurely lunch, or an exquisite dinner, Grand Coloane Resort has the perfect dining facility to satisfy your culinary desires. Book your stay with us today and embark on a gastronomic journey like no other.
Luxurious and Spacious Rooms at Grand Coloane Resort
Experience ultimate comfort and luxury at Grand Coloane Resort with its wide range of room offerings. From the expansive Deluxe Suite to the cozy Superior Garden View Room, there is a perfect accommodation option for every traveler.
Indulge in the opulence of the Deluxe Suite, featuring a generous 132 square meters of space and a plush King Bed. For families or groups, the Family Connecting Room offers the same spaciousness and comfort with the addition of two Double Beds.
Enjoy breathtaking views of the beach from the Grand Beach View Room, available with either two Double Beds or a King Bed. If you prefer a stunning ocean view, the Grand Deluxe Ocean View Room and Grand Ocean View Room are ideal choices, both offering the same spaciousness and bedding options.
Booking your stay at Grand Coloane Resort through Agoda ensures that you get the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can effortlessly browse through the various room types, compare prices, and secure your reservation in just a few clicks. Take advantage of the convenience and reliability that Agoda offers, guaranteeing a seamless booking process and peace of mind for your upcoming stay at Grand Coloane Resort.
Discover the Tranquil Paradise of Coloane in Macau
Nestled away from the bustling city center of Macau, the Grand Coloane Resort offers a tranquil paradise in the picturesque area of Coloane. Known for its stunning natural beauty and serene atmosphere, Coloane is a perfect getaway for those seeking a peaceful escape.
Surrounded by lush greenery and breathtaking ocean views, Coloane is a haven for nature lovers. Explore the pristine Hac Sa Beach, the largest natural beach in Macau, where you can soak up the sun, take a refreshing swim, or simply enjoy a leisurely stroll along the golden sands. For a more adventurous experience, head to the Coloane hiking trails, offering scenic routes through verdant hills, dense forests, and charming villages.
In addition to its natural wonders, Coloane is also home to cultural and historical attractions. Visit the iconic A-Ma Temple, a UNESCO World Heritage site, and immerse yourself in the rich history and spiritual traditions of Macau. Indulge in the local cuisine at the famous Coloane Village, known for its mouthwatering Portuguese and Macanese dishes, or try your luck at the Coloane Casino, where you can experience the excitement of Macau's vibrant entertainment scene.
Whether you're seeking relaxation, adventure, or cultural exploration, Coloane in Macau offers a perfect blend of natural beauty and cultural heritage. Escape the city and discover this hidden gem at the Grand Coloane Resort.
Getting to Grand Coloane Resort from the Nearest Airports in Macau, Macau SAR, China
Located in the serene and picturesque Coloane Island, Grand Coloane Resort is a tranquil oasis in Macau, Macau SAR, China. To reach this idyllic retreat from the nearest airports, visitors have a few convenient options.
If you arrive at Macau International Airport, the most straightforward way to get to Grand Coloane Resort is by taking a taxi. Taxis are readily available outside the airport terminal, and the journey to the resort takes approximately 20 minutes. Sit back and enjoy the scenic drive as you pass through the city and across the bridge to Coloane Island.
Another option is to take public transportation from the airport. You can catch the AP1 bus, which operates from the airport to Hac Sa Beach, near Grand Coloane Resort. The bus ride takes around 45 minutes, but it offers an affordable and convenient way to reach the resort while enjoying the views of Macau along the way.
For those arriving at Hong Kong International Airport, you can take a ferry to Macau. The ferry ride takes approximately one hour, and upon arrival at the Macau Ferry Terminal, you can either take a taxi or public transportation to Grand Coloane Resort. Taxis are readily available, or you can opt to take the bus route 26A, which will take you to Hac Sa Beach.
Whether you prefer a taxi, bus, or ferry, reaching Grand Coloane Resort from the nearest airports in Macau is a breeze. Once you arrive at this luxurious retreat, you will be greeted with stunning views, impeccable service, and a peaceful atmosphere that will make your stay truly memorable.
Explore the Natural and Cultural Delights near Grand Coloane Resort
Nestled in the serene surroundings of Coloane Island, Grand Coloane Resort offers a tranquil escape from the bustling city of Macau. Immerse yourself in the natural beauty and rich cultural heritage of the area, with several landmarks and attractions just a stone's throw away.
One of the must-visit attractions near the resort is the Macau Giant Panda Pavilion, where you can get up close and personal with these adorable creatures. Marvel at their playful antics and learn about conservation efforts to protect these endangered species.
For a taste of history, head to Coloane Village and visit the St. Francis Xavier Church. This charming church dates back to the 1920s and features stunning Portuguese architecture. Take a leisurely stroll through the village's narrow streets, lined with traditional houses and local eateries, and soak in the laid-back atmosphere.
Nature lovers will be delighted by the proximity of Hac Sa (Black Sand) Beach, a picturesque stretch of coastline known for its unique black sand. Spend a day lounging on the beach, swimming in the crystal-clear waters, or enjoying a leisurely walk along the shoreline.
If you're interested in Macau's cultural heritage, don't miss the A-Ma Cultural Village. This cultural complex showcases the traditions and customs of the city's maritime past, with exhibits on fishing, boat-building, and local folklore.
Other nearby landmarks include the Sam Seng Kung Temple, Alto de Coloane viewpoint offering panoramic views of the island, Kam Fa Temple known for its beautiful architecture, the Museum of Nature and Agriculture, and the lush greenery of Seac Pai Van Park.
With its prime location surrounded by these captivating landmarks and attractions, Grand Coloane Resort ensures a memorable stay where you can immerse yourself in the natural and cultural wonders of Macau.
Diverse Dining Options at Grand Coloane Resort
Grand Coloane Resort is surrounded by a wide variety of restaurants that cater to every palate. Guests can indulge in the delectable Portuguese cuisine at Fernando Restaurant, known for its flavorful seafood dishes and traditional Portuguese specialties. For a taste of authentic Macanese cuisine, Miramar is a must-visit, offering a menu filled with mouthwatering dishes that blend Chinese and Portuguese flavors. Estabelecimento de Bebidas Kiu Kei is a local favorite, serving up delicious Cantonese cuisine in a cozy and welcoming atmosphere. Those looking for a quick bite can stop by Coloane Pier Ribbon Soup Shop, famous for its nourishing and hearty soups. Nga Tim Café is the perfect spot to enjoy a cup of coffee or tea, accompanied by a selection of freshly baked pastries. For a taste of local snacks, Lou Van Fai Kei Restaurant is a top choice, offering a range of Macanese street food favorites. Sea View Coffee is a charming café that serves a variety of Western and Asian dishes, perfect for a casual meal with a view. JaK's Kitchen is a popular choice for its international menu, featuring dishes from around the world. Golfer's Grill is a great option for golf enthusiasts, offering a relaxed atmosphere and a menu of hearty comfort food. Lastly, Coloane Gathering is a hidden gem, known for its fusion cuisine that combines flavors from different culinary traditions. With such a diverse array of dining options just steps away from the resort, guests at Grand Coloane Resort are sure to have an unforgettable culinary experience.
Affordable Luxury: Experience Grand Coloane Resort at a Great Price
When it comes to finding the perfect accommodation in Macau, look no further than Grand Coloane Resort. Offering an unbeatable combination of luxury and affordability, this stunning resort provides an exceptional experience without breaking the bank. With an average price of just $157 per night, Grand Coloane Resort offers incredible value for money compared to the average price of a hotel room in Macau, which stands at $201.
At Grand Coloane Resort, you can indulge in a world-class stay without compromising on quality. The resort boasts spacious and elegantly appointed rooms, each thoughtfully designed to ensure your utmost comfort. From the moment you step foot into your room, you'll be greeted by a serene atmosphere and breathtaking views of the surrounding natural beauty. Whether you're here for a romantic getaway or a family vacation, Grand Coloane Resort offers a range of room options to suit every traveler's needs.
With its competitive pricing, Grand Coloane Resort allows you to enjoy all the luxuries of a high-end hotel without the hefty price tag. So why settle for anything less when you can experience the best of Macau at a fraction of the cost? Book your stay at Grand Coloane Resort today and discover the perfect blend of affordability and luxury.
Wonderful Staff and Beautiful Location
Grand Coloane Resort in Macau, Macau SAR, China, has received rave reviews from its satisfied guests. One of the standout features of this hotel is its wonderful staff who go above and beyond to ensure a memorable stay. Guests have praised the staff for their exceptional service, noting that they are always friendly, helpful, and even remember guests' names. This personalized touch adds an extra level of warmth and hospitality to the overall experience.
Another highlight of the resort is its beautiful location. Situated in a quiet and picturesque area, guests can enjoy the tranquility and natural beauty that surrounds the property. The resort's serene atmosphere provides the perfect escape from the bustling city, allowing guests to relax and unwind in a peaceful setting.
In addition to the exceptional staff and stunning location, guests have also raved about the spacious and comfortable rooms at Grand Coloane Resort. The rooms are described as huge, clean, and very comfortable, with guests particularly loving the well-appointed bathrooms. The resort's attention to detail in maintaining cleanliness and providing top-notch amenities has left a lasting impression on guests.
Overall, Grand Coloane Resort has received high praise from its guests, who highly recommend the hotel for its excellent service, delicious breakfast, and family-friendly atmosphere. Whether you're looking for a peaceful retreat or a memorable family vacation, this resort is sure to exceed your expectations.
A Haven of Comfort and Exceptional Staff Performance
At Grand Coloane Resort in Macau, guests are treated to a truly remarkable experience highlighted by the resort's outstanding customer ratings. With an impressive overall rating of 7.9, Grand Coloane Resort has consistently impressed visitors with its exceptional value, facilities, cleanliness, comfort, and staff performance.
One of the standout features of this resort is its incredible value for money, receiving a remarkable rating of 8.2. Guests are delighted by the affordable rates combined with the high-quality amenities and services provided. Whether you are looking for a relaxing getaway or an action-packed adventure, Grand Coloane Resort offers an unbeatable value that will leave you feeling satisfied and pampered.
Another aspect that sets Grand Coloane Resort apart is its top-notch facilities, earning a rating of 8.0. From the moment you step foot in the resort, you will be greeted by a range of impressive amenities. Take a dip in the stunning outdoor pool, enjoy a rejuvenating spa treatment, or stay active at the fitness center. The resort's commitment to providing exceptional facilities ensures that guests have everything they need for a memorable and enjoyable stay.
Grand Coloane Resort also prides itself on its exceptional staff performance, receiving an impressive rating of 8.4. The friendly and attentive staff go above and beyond to ensure that every guest's needs are met. Whether you need assistance with booking activities, recommendations for local attractions, or simply a warm welcome, the dedicated team at Grand Coloane Resort is always ready to provide exceptional service.
With its exceptional value, impressive facilities, and outstanding staff performance, Grand Coloane Resort is a true haven of comfort and luxury. Experience the best that Macau has to offer and create unforgettable memories at this remarkable resort.
Excellent8.1
Facilities
Very good7.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Very good
Show reviews that mention
140 meters to the beach
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
The ocean view, Haksa Beach, and breakfast are all great. ^^”
Did the ocean view perfectly match the emotions of my teenage children? They loved it so much when the sunset went down. ^^ If you go out on the resort trail, it connects directly to Haksabi Beach, and there is also fun in poking the crab holes with branches and watching them pop out. The breakfast fruit was fresh and there were satisfying foods to eat. Adapters are available for rent at the front desk, and all the staff were friendly, with English-speaking staff available 24 hours a day. I recommend it for its family-friendly atmosphere. ^^
Dear Jeong, Thank you for sharing your great experience at the one and only true beach resort in Macau. We are delighted to learn that you have overall enjoyed your stay with us. We hope to welcome you back in the coming future. Warmest Regards, Christian Buggelsheim General Manager
High cost performance”
Apart from being remote, the hotel has good value for money! Shuttle bus only available on Saturdays and Sundays, it is recommended to call the front desk to arrange for a 7-seater taxi if traveling in a group. I like the peaceful and comfortable environment here, and the room is very clean.
尊敬的賓客, 十分感謝你百忙之中對這次入住做出點評。 我們很高興得知你對整個入住基本感到滿意,我們將會不斷優化我們的服務,為賓客提供優質的服務。 期待你的再次光臨。 致意! 金沛 總經理 鷺環海天度假酒店
"Nice experience" is already in English and does not require translation.”
The location of this place in Macao is one-of-a-kind. You won't find many buildings, casinos, or people around, but you will be able to enjoy the beautiful view. We had a great experience with the food, especially at the Chinese restaurant. We also loved the beautiful swimming pool and the children's playground. The service was good, and when we got a room with a high temperature despite the air conditioning being set to 16 degrees Celsius, we called the hotline and were able to switch to a room with a lower temperature, which was impressive.
Dear Valued Guest, Thank you very much for giving us your feedback of your stay in Grand Coloane Resort. We’re glad to know that you have an enjoyable stay with us. We will keep improving our service and looking forward to having you back in the future. Christian Buggelsheim General Manager Grand Coloane Resort
This hotel has very good service.”
The scenery is beautiful, the service is friendly and attentive, and the hotel is suitable for relaxation. Moreover, the food is delicious.
尊敬的賓客, 十分感謝你百忙之中對這次入住做出點評。 我們很高興得知你對整個入住基本感到滿意,同時也留意到了你提出的建議,我和我的管理團隊們將會不斷優化服務,為你提供更優質的服務。 期待你的再次光臨。 致意! 金沛 總經理 鷺環海天度假酒店
A Relaxing Getaway with Stunning Views and Excellent Amenities”
Our visit to Grand Coloane Resort was a pleasant experience overall. The highlight of our stay was the spacious room with a large balcony offering a breathtaking sea view. Although the room had a slightly old-fashioned style, it still provided a comfortable and enjoyable environment. The cleanliness of the room was commendable, and we appreciated the efforts made by the housekeeping staff to maintain a high standard of cleanliness. However, the check-in process was disappointingly slow, which could be improved to enhance the guest experience. One of the standout features of the resort was the excellent breakfast buffet. We enjoyed a wide variety of delicious options, and it provided a great start to our day. Additionally, the outdoor swimming pools were fantastic, with an abundance of sunbeds, chairs, and tables available. It was a pleasure to relax and soak up the sun in such a picturesque setting. The indoor swimming pool and jacuzzi were also well-maintained, providing a soothing experience, and the well-equipped gym room catered to our fitness needs. One area where the resort fell short was the Pool Bar. The staff seemed overwhelmed with orders from guests, resulting in slower service and potential delays. This could be an area for improvement to ensure a more enjoyable and efficient experience for guests. On a positive note, the check-out process was remarkably quick and hassle-free, allowing us to depart without any delays or inconveniences. While the location of the resort is a bit far from the city, the hotel offers assistance in booking taxis, which was helpful in mitigating the distance factor.
Dear Guest, Thank you for taking the time to share your feedback about your recent stay. I am sorry to learn that your experience was less satisfactory at the pool side. We greatly value your feedback and strive to maintain the highest level of service here at Grand Coloane Resort. My team and I look forward to another opportunity to better serve you in the very near future. Best Regards, Christian Buggelsheim General Manager