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Grand Plaza Hotel
Standard (2 Adults & 1 Child) - Bed, Grand Plaza Hotel in Guam
Lobby, Grand Plaza Hotel in Guam
Lobby, Grand Plaza Hotel in Guam
Swimming pool [outdoor], Grand Plaza Hotel in Guam
Swimming pool, Grand Plaza Hotel in Guam
Bathroom, Grand Plaza Hotel in Guam

Removed from saved list

7.0

Very good

1,096 reviews

1,096 reviews

Beach10
Housekeeping7
Shops3
See map
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Ypao Beach Park 430 m
UnderWater World 630 m
Gun Beach 1.5 km
Micronesia Mall 1.9 km
Two Lovers Point 2.9 km
Guam Premier Outlets 3.2 km
Chamorro Village 6.6 km
Fish Eye Marine Park 11.6 km
Ritidian Beach 15.2 km
Nearby landmarks
Acanta Mall 190 m
Guam Regional Medical City Grmc 210 m
Ypao Beach Park 430 m
Cushing Zoo 500 m
Archbishop Felixberto Flores Memorial Circle 550 m
Pika's cafe 610 m
UnderWater World 630 m
Chinese Park 720 m
T Galleria by DFS, Guam 740 m
Encore! 750 m

Grand Plaza Hotel

1024 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Tumon Bay, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Inside city center

Check-in [24-hour]

Airport transfer

430 meters to Ypao Beach Park

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Golf course [on-site]

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Guam every 5 minutes on Agoda.com
Value for money7.2
Distance to city center1 km
Location rating8.1
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport2.6 km

Rooms available at Grand Plaza Hotel

Standard (2 Adults & 1 Child)
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed and 1 single b...
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Stand Family 4 People
...
  • Room size: 41 m²/441 ft²
  • City view
  • 2 single beds & 2 single be...
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Standard (3 Pax)
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed and 2 single b...
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Deluxe Single Room
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 double bed and 1 single b...
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Family Two Bedrooms Connecting with City View
...
  • Room size: 59 m²/635 ft²
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Family Suite with Ocean Partial View
...
  • Room size: 41 m²/441 ft²
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Deluxe Twin Bed Room
...
  • Room size: 32 m²/344 ft²
  • 2 single beds
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Family Room
...
  • Room size: 42 m²/452 ft²
  • 1 queen bed and 1 single be...
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Family Room, 2 Bedrooms, Connecting Rooms, City View
...
  • Room size: 59 m²/635 ft²
  • 4 single beds
Enter dates to see prices
Economy Room
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices

Frequently asked questions

Does Grand Plaza Hotel offer spa services?

You can enjoy your stay at Grand Plaza Hotel far more by taking advantage of the property's available spa services that are offered for all its valuable guests to make your evening far better.

What type of water sports activities are accessible at Grand Plaza Hotel?

Grand Plaza Hotel offers a wide variety of water sport activities such as diving, snorkeling, and fishing for you to sweat it out .

What steps does Grand Plaza Hotel take in terms of hygiene, safety, and cleanliness?

Grand Plaza Hotel satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with temperature check for guests and staff, first aid kit, staff trained in safety protocol, and body thermometer for further safety precautions and hygiene protocols.

What was the average room rate for Grand Plaza Hotel been in the past month?

The typical room rate for Grand Plaza Hotel in the past month is 112.32 USD, compared to city's average of 231.83 USD.

What do guests like most about Grand Plaza Hotel?

Past visitors that stayed at Grand Plaza Hotel have given this property a rating of 8.13 for its outstanding location as the primary highlight for their stay.

What is the average rating that verified Solo travelers' have given to Grand Plaza Hotel?

Past solo travelers that have stayed at this property have given Grand Plaza Hotel an average rating of 7.0. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Business travelers' have given to Grand Plaza Hotel?

Past business travelers that have stayed at this property have given Grand Plaza Hotel an average rating of 6.4. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Grand Plaza Hotel?

Past couple travelers that have stayed at this property have given Grand Plaza Hotel an average rating of 7.1. You can look up on more specific customer assessments, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Group travelers have given to Grand Plaza Hotel?

Verified group travelers that have stayed at this property have given Grand Plaza Hotel an average rating of 7.1. You can check out more in depth customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What well-known shopping places are near to Grand Plaza Hotel?

Shopping options in Grand Plaza Hotel’s Tumon Bay neighborhood consists of Micronesia Mall, Morning market Dededo, and the Plaza.

What is the closest airport to Grand Plaza Hotel?

The nearest airport to Grand Plaza Hotel is Tinian International Airport, 188.0 km away.

See map

Explore the neighborhood

What people love about Grand Plaza Hotel

  • 9.6

    Exceptional
    Cleanliness

    "Room was nice and clean."

    Rodney

    |

    January 26, 2023

  • 8.4

    Excellent
    Location

    "Convenient location-main road, close to bus stop,restaurants,walking distance to Tumon beach and shopping area.Average room size but comfortable and clean."

    Marilene

    |

    November 18, 2019

  • 7.6

    Very good
    Location

    "Excellent location and affordable."

    Michaela

    |

    July 20, 2023

Overall rating:

7

Very good
1,096 reviews
Cleanliness
6.4
Facilities
6.1
Location
8.1
Read all reviews >
What travelers say they love:
The Stay was pleasant esp with the Help Fil staff in the hot...
cristina from Philippines
Family with older children
More about Grand Plaza Hotel

More about Grand Plaza Hotel

Grand Plaza Hotel

Get the most from an urban escape in Guam when you book a room at Grand Plaza Hotel. Located right in the city center, Grand Plaza Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood. Explore the genuine Guam that most travelers never see, with a stay at Grand Plaza Hotel -- located only 2.9 km from Two Lovers Point.
At Grand Plaza Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Guam even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Grand Plaza Hotel thanks to the hotel's laundromat and dry cleaning service keeping your clothes clean.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Grand Plaza Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper and cable TV. In some select rooms, you can find a refrigerator and a coffee or tea maker at your disposal.
Grand Plaza Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms.
Apart from amenities and services, Grand Plaza Hotel goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage and spa. Spend some time relaxing at the hotel's pool.
Check out the hotel's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like fishing, snorkeling and diving. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Guam with Grand Plaza Hotel as your base. Enjoy the simple pleasures of an oceanside getaway, with Tumon Beach located 760 m away, where you can turn a good day into a great one with a sea view. Never forget your time in Guam with a special gift or trinket from Guam Premier Outlets just 3.1 km away.


Reasons to stay here

Find some of the city's best deals here with rooms 96% cheaper than other options.

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Amenities and facilities

Good
Facilities

6.1

Most talked about facilities

Housekeeping

14 mentions

Beach

11 mentions

Internet

7 mentions

Swimming Pool

4 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Filipino
  • Japanese
  • Russian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Diving
  • Fishing
  • Fitness center
  • Golf course [on-site]
  • Karaoke
  • Massage
  • Snorkeling
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Restaurants
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundromat
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Bathtub
  • Closet
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Linens
  • Microwave
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian

Location

1024 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913
Excellent
Location

8.1

Airports
  • Antonio B. Won Pat International Airport (GUM) - Guam
    2.6 km 9 min drive
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    187.5 km
Public transportation
  • Guam Seal Bus Stop
    2.7 km
  • Iglecias Street Bus Stop
    7.3 km
Hospital or clinic
  • Guam Regional Medical City Grmc
    210 m
Shopping
  • Guam Premier Outlets
    3.2 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    120 m

What's nearby

Popular landmarks
  • Ypao Beach Park
    430 m
  • UnderWater World
    630 m
  • Gun Beach
    1.5 km
  • Micronesia Mall
    1.9 km
  • Two Lovers Point
    2.9 km
  • Guam Premier Outlets
    3.2 km
  • Chamorro Village
    6.6 km
  • Fish Eye Marine Park
    11.6 km
  • Ritidian Beach
    15.2 km
Nearby landmarks
  • Acanta Mall
    190 m
  • Guam Regional Medical City Grmc
    210 m
  • Ypao Beach Park
    430 m
  • Cushing Zoo
    500 m
  • Archbishop Felixberto Flores Memorial Circle
    550 m
  • Pika's cafe
    610 m
  • UnderWater World
    630 m
  • Chinese Park
    720 m
  • T Galleria by DFS, Guam
    740 m
  • Encore!
    750 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The guest must present photo identification and a USD 100 security deposit, which is refundable upon room inspection and the room is found to be free of physical or noise damages to other guests.
  • The property provides airport drop-off services to Guam International Airport at an additional charge of USD 21 per car with a maximum of 4 passengers and 4 luggage.
    The property does not provides a pick-up service from the airport.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee21 USD
  • Distance from city center1 km
  • Travel time to airport (minutes)10
Extras
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 116
  • Room voltage110
  • Year property opened1997
Parking
  • Daily parking fee0 USD

Reviews of Grand Plaza Hotel from real guests

Provided by verified guests of Agoda
Cleanliness6.4
Facilities6.1
Location8.1
Room comfort and quality6.6
Service7.4
Value for money7.2
High score for Guam
Rating
9+ Exceptional (67)
8-9 Excellent (66)
7-8 Very Good (101)
6-7 Good (83)
<6 Below Expectation (169)
Time of the year
Mar - May (140)
Jun - Aug (145)
Sep - Nov (90)
Dec - Feb (111)

Show reviews that mention 

Showing 486 verified guest comments
12345
10.0
Exceptional
Jhazelle from Federated States of Micronesia
Solo traveler
Standard Room
Stayed 3 nights in January 2023

Wonderful Place to stay in GUAM ”

Hotel, Staff , location just the place for you to stay in Guam I’ll be back soon ❤️

Reviewed February 03, 2023

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9.6
Exceptional
Rodney from United States
Solo traveler
Standard Room
Stayed 4 nights in December 2022

Guam Stay”

Room was nice and clean. Check in was easy and location is near the beach. Walls are thin, but only used hotel for sleep and resting. Room comes with kettle, microwave and mini fridge!

Reviewed January 27, 2023

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8.4
Excellent
Elaine from Philippines
Solo traveler
Standard (2 Adults & 1 Child)
Stayed 5 nights in September 2022

Excellent”

Aside from the excellent location, staffs are very friendly and helpful… Christine and Anabelle. Special THANK YOU to REBECCA for going the extra mile to make our visit a great one. Grand Plaza is very lucky to have her.

Reviewed October 01, 2022

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9.2
Exceptional
Shar from Guam
Couple
Standard (2 Adults & 1 Child)
Stayed 2 nights in March 2021

Convenient ”

one of the top 5 hotels i continue to book with, their prices are a steal of a deal.

Reviewed May 20, 2021

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Hafa adai Shar! Thank you for sharing your positive review. We look forward to welcoming you back soon. Warm Regards, Belle

Responded September 14, 2021
Grand Plaza Hotel
8.4
Excellent
Shar from Guam
Family with young children
Standard (2 Adults & 1 Child)
Stayed 1 night in April 2021

Great Deal”

If your looking for a Great deal on a hotel stay definently one of the top 5. Smack in the heart of tumon, Guams Very own tourist spots. Your'e surrounded by a variety of restaurants, bars & amazing retail shops. The hotel over all is good, thw staff is amazing as well. But if you are looking for peace an quiet this might not be the place.

Reviewed May 01, 2021

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Hafa adai Shar, Thank you for taking the time to write your review. We are glad to learn you found our central location in Tumon convenient. It will be a pleasure to welcome you back at our hotel. Warm Regards, Belle

Responded September 14, 2021
Grand Plaza Hotel
8.4
Excellent
Mark from United States
Solo traveler
Room Assigned on Arrival
Stayed 4 nights in May 2021

Nice place”

Its a nice hotel, very good location walking distance to the beach. The regular hotel rooms are as depicted in the pictures. There are a few penthouses, one is miserable and the other is gorgeous.

Reviewed August 01, 2021

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Hafa adai Mark, Thank you for sharing your review. We are happy to hear that you enjoyed our central location here in Tumon. We hope you consider us again soon. Warm Regards, Belle

Responded September 14, 2021
Grand Plaza Hotel
8.0
Excellent
cristina from Philippines
Family with teens
Stand Family 4 People
Stayed 3 nights in July 2022

Budget hotel with nice staff”

The Stay was pleasant esp with the Help Fil staff in the hotel. There were issues during our stay but were addressed by the staff right away. Nearby there is ABC mart and Burger King. The beach is just a few meters away.

Reviewed July 14, 2022

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7.6
Very good
Patrick from United States
Solo traveler
Standard Room
Stayed 11 nights in July 2022

Great Location and Staff”

The hotel staff was wonderful and the location to the beach was great, however, the cleaning staff was part-time, and my room was only cleaned 1 time. The hotel looked like it was going thru a remodel because work in the rooms was unfinished.

Reviewed July 19, 2022

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7.6
Very good
Riya from Northern Mariana Islands
Solo traveler
Room Assigned on Arrival
Stayed 1 night in April 2022

It's okay”

This hotel is pretty okay, but the smoke alarm kept giving off a screechy sound every 2 minutes. It was also really hot and there was no way to control the thermostat.

Reviewed May 18, 2022

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7.2
Very good
Irmina from United States
Couple
Standard (3 Pax)
Stayed 3 nights in August 2022

Appearances on internet are deceiving ”

The rooms are old and run down smells of mold. Very few amenities at the hotel and the internet is awful. They are painting but if you put lipstick on a pig it’s still a pig.They put two towels in the room no face cloths or bath mats. I will be returning to Guam again but this hotel is not on my list as a place to stay

Reviewed September 02, 2022

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7.2
Very good
Premier from Philippines
Couple
Room Assigned on Arrival
Stayed 4 nights in October 2022

Wifi very slow”

all is good but this time the internet very slow, i cant even book my airline online check-in.. now a days internet is very important.

Reviewed November 14, 2022

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7.6
Very good
YEUNG from United States
Solo traveler
Standard (2 Adults & 1 Child)
Stayed 1 night in February 2022

Poor Facilities”

Kind staff but facilities too poor. Leaked water flew out to outdoor of the bath room.

Reviewed March 09, 2022

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7.6
Very good
TZUTUNG
Couple
Partial Sea View Room
Stayed 4 nights in December 2019

great location”

great location, pretty close to the beach and DFS. the service is ok but the facility is not that good.

Reviewed January 02, 2020

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Hafa adai Tzutung, Warm greetings and thank you for selecting Grand Plaza Hotel and making us your hotel of choice for your recent stay. We are also grateful for the time you have taken to share your experience. We are happy you found our location ideal. The Pleasure Island is indeed a vibrant slice of life, especially at night. In the day, visitors can visit the mall right at the doorstep of the hotel or explore other parts of Tumon, Guam by foot or via public transportation. As you may have already noticed we are in the process of upgrading our hotel and there will be many more property enhancement projects in the coming year to include room upgrades. We would love to welcome you back and to delight you with our fine Guam hospitality once again. It would be a great pleasure to welcome you back soon for another wonderful stay. Warm Regards, Annabelle Santos, Director of Operations

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Grand Plaza Hotel
6.0
Robby from United States
Solo traveler
Deluxe Single Room
Stayed 1 night in September 2021

Nothing like the pictures”

I was on the 6th floor and it was dirty. The ceiling leaked (they did put a bucket underneath). My sheets looked dirty, the room wasn't the same colors as the one in the picture. The wifi did not work at all. I would not stay here again.

Reviewed September 26, 2021

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5.2
Divina from Philippines
Family with teens
Standard (3 Pax)
Stayed 7 nights in November 2022

Above average”

The location is quite okay since it is 15 mins walk to shops and beach. The rooms need rennovation since it is extremly worn out. There were even vandalism on the wall. I didnt expect it to be that old. Cleaning needs to be improved also since upon arrival in the room, I saw a cockroach under my pillow. The frontdesk offerred new sheets but we have to change beddings by ourselves since there was no more housekeeping available during our late arrival. Despite the issues encountered, staffs are friendly and polite.

Reviewed November 18, 2022

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4.8
Himanshu from Philippines
Solo traveler
Standard (2 Adults & 1 Child)
Stayed 2 nights in December 2022

Looks like dump, but not a bad budget hotel.”

Room was clean. I had to ask for water bottles ( only 2 are complementary). Nice microwave oven and water kettle with 2 cups. No spoons or coffee/sugar/creamer. Soap and shampoo was adequate. Internet is very very flaky -- disconnects every few minutes. Small TV with good basic channels but no movies. Walls are very thin. Housekeeping staff is very very loud in case you want to sleep late ... you can hear them talking and shouting through a closed door. Air conditioner was very cold in my room. Manager gave me free late checkout. Staff is friendly Lots of places to eat nearby.

Reviewed December 14, 2022

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6.0
Jolene from Guam
Family with young children
Partial Sea View Room
Stayed 2 nights in January 2021

Customer service is the greatest ”

It wasn’t like the pictures but it was okay The staff was very nice though

Reviewed January 26, 2021

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Hafa adai Jolene, Thank you for taking the time to leave your review. We are pleased to hear our friendly front desk staff provided you a warm welcome during your stay. We do apologize that your room didn't meet your level of expectations and have shared your valuable feedback with our team so we may improve our overall guest's expectations. Warm Regards, Belle

Responded February 10, 2021
Grand Plaza Hotel
5.6
Doris from United States
Family with teens
Standard (3 Pax)
Stayed 1 night in December 2021

Above average”

No vent in bathroom, toiletries limited, toilet chugged up after 1 use. Asked for plunger n did not arrive til 8hrs later. Staff does not greet on a personal call for about 3-5min before helping. Early morning staff too tired barely answers my request for the plunger I had to use the lobby toilet

Reviewed December 15, 2021

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5.6
Marvin from United States
Solo traveler
Standard (2 Adults & 1 Child)
Stayed 3 nights in July 2020

2 STAR (Filthy)”

The room needed some cleaning and attention upon arrival. Dead roaches and gecko in the shower stall. The bathroom was not cleaned and had to use my own pillows and comforter from my travel. Unhappy customer!

Reviewed July 22, 2020

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Hafa adai Marvin, Please accept my sincere apologies for not meeting your desired level of service during your recent stay with us. Thank you for sharing your experience with us so that we may review and improve our processes to provide a better service experience for our guests. Rest assured your feedback has been shared with all my managers for immediate corrective actions. We hope we can welcome you back in the near future to bring back your confidence at the Grand Plaza Hotel. Sincerely, Annabelle Santos

Responded January 17, 2021
Grand Plaza Hotel
4.8
Dae from United States
Solo traveler
Room Assigned on Arrival
Stayed 7 nights in October 2021

Good location terrible facilities”

If youre renting a car, just go elsewhere. It's relatively inexpensive for the location premium right by the beach but suffers in room quality including beds and cleanliness

Reviewed October 25, 2021

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