Guest House Estrela

2 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Rua Ferreira Cardoso nº24, Bonfim, Porto, Portugal, 4300-197

Highlights

270 meters to public transportation

870 meters to Rua Santa Catarina

Free Wi-Fi in all rooms!

Coffee shop

Car park

Facilities

Free Wi-Fi

Car park

Family room

Luggage storage

Laundry

Non-smoking rooms

Coffee shop

Heating

About us

Conveniently situated in the Bonfim part of Porto, this property puts you close to attractions and interesting dining options.
Your dates are popular among travelersUsers are booking a place in Porto every 5 minutes on Agoda.com
Service 7.0
Location 6.9
Cleanliness 6.6
Value for money 6.6

Based on 929 verified reviews

Service

7.0

Location

6.9

Cleanliness

6.6

Value for money

6.6

Facilities

6.5

Room comfort and qua...

4.0

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Nearest transportation options

Heroismo Metro Station is within 0.27 km

Campo 24 de Agosto is within 0.3 km

See map

6.9Good

Location rating score

Exceptional for walking
More details on walking
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There are 44 places in walking distance!

Walkable places
Parque Infantil de Soares dos Reis
70 m
Military Museum
130 m
Quinta de Sacais
140 m
Escola Secundaria Alexandre Herculano Building
260 m
Heroismo Metro Station
270 m
Popular landmarks
Rua Santa Catarina
870 m
Liberdade Square
1.2 km
Porto Cathedral (Se Catedral)
1.4 km
Cais da Ribeira
1.4 km
Torre Dos Clérigos
1.6 km
Closest landmarks
Palacete dos Cirne
260 m
Water Ark of Mijavelhas
290 m
Palatial House in Rua Morgado de Mateus
300 m
Colegio do Barao de Nova Sintra Building
370 m
Old Textile Factory of Bonfim
370 m

Good to know

Value for money6.6
Location rating6.9
Nearest airportFrancisco de Sá Carneiro Airport (OPO) - Portugal
Distance to airport11.8 km

Rooms available at Guest House Estrela

Double Room
...
  • Room size: 14 m²/151 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Double Room with Shared Toilet
...
  • Room size: 12 m²/129 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Quadruple Room
...
  • Room size: 20 m²/215 ft²
  • 2 single beds and 1 double ...
  • 2 single beds and 1 double ...
Enter dates to see prices
Double Room with Shared Bathroom
...
  • Room size: 12 m²/129 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Triple Room
...
  • Room size: 18 m²/194 ft²
  • 1 single bed and 1 double b...
  • 1 single bed and 1 double b...
Enter dates to see prices

Frequently asked questions

While staying at Guest House Estrela, indulge in your early morning or evening stroll at nearby park which include Parque Infantil de Soares dos Reis, Campo 24 de Agosto Garden, and Recinto Desportivo da Lomba.

Guest House Estrela's policy regarding children's bedding considers guests age 3 years and older as adults, and therefore requires an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Guest House Estrela can communicate in 4 languages and supports popular languages such as English and Spanish for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

Past families with young children that have stayed at this property have given Guest House Estrela an average rating of 6.8. You can look up more in depth customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given Guest House Estrela an average rating of 6.4. You can search for more specific customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Guest House Estrela’s neighborhood is Bonfim which includes popular restaurants such as Restaurante Madureira, Venham mais 5 - O original, and Dama Pe de Cabra.

Shopping options in Guest House Estrela’s Bonfim neighborhood include Mercado Bolhao.

The closest airport to Guest House Estrela is Francisco de Sá Carneiro Airport, 12.0 km away.

More about Guest House Estrela

More about Guest House Estrela

Discover the Charming Guest House Estrela in Porto, Portugal

Welcome to Guest House Estrela, a hidden gem nestled in the heart of Porto, Portugal. With its prime location and warm hospitality, this charming guest house is the perfect choice for both business and leisure travelers. Check-in at Guest House Estrela begins at 03:00 PM, allowing you to settle in and unwind after your journey. The friendly and attentive staff will be there to greet you with a warm welcome and assist you with any inquiries or requests you may have. Whether you're seeking recommendations for the best local restaurants or need assistance with arranging transportation, the dedicated team is always ready to go above and beyond to ensure your stay is memorable. When it's time to check-out, you can take your time and enjoy a leisurely morning as the check-out time is until 11:00 AM. This allows you to savor a delicious breakfast at the guest house or explore the nearby attractions at your own pace before bidding farewell to this enchanting city. Families traveling with young children will find Guest House Estrela to be a welcoming haven. The hotel's child policy allows children between the ages of 0 to 2 to stay free of charge, making it an ideal choice for a family getaway. The guest house provides a child-friendly environment, ensuring that both parents and little ones feel comfortable and well-cared for during their stay. With its convenient location, warm hospitality, and family-friendly policies, Guest House Estrela is the perfect choice for your next visit to Porto, Portugal. Experience the charm and comfort of this hidden gem, and create unforgettable memories in this captivating city.









Convenience Facilities at Guest House Estrela

Guest House Estrela in Porto, Portugal offers a range of convenience facilities to ensure a comfortable and hassle-free stay for every guest. With Wi-Fi available in public areas and free Wi-Fi in all rooms, staying connected has never been easier. Whether you need to catch up on work emails or simply browse the internet, you can do so effortlessly from the comfort of your room or while relaxing in the common areas. Additionally, Guest House Estrela provides luggage storage facilities, allowing you to explore the city without the burden of carrying your bags. Whether you arrive early or have a late departure, you can securely store your belongings and make the most of your time in Porto. The friendly and attentive staff at Guest House Estrela are always on hand to assist you with any queries or requests, ensuring that your stay is as convenient and enjoyable as possible.

Convenient Transport Facilities at Guest House Estrela

Guest House Estrela in Porto, Portugal offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. For those arriving by air, the hotel provides airport transfer services, making it easy to reach the property upon arrival. Whether you're a first-time visitor or a returning guest, the hotel's airport transfer service offers a comfortable and efficient way to start your journey. In addition to airport transfer, Guest House Estrela also offers a car park for guests who prefer to explore the city by car. The secure and spacious car park provides peace of mind for travelers with their own vehicles. Whether you're planning to visit Porto's stunning historical sites, vibrant markets, or picturesque neighborhoods, having a car at your disposal allows for flexibility and convenience. At Guest House Estrela, you can rest assured that your vehicle will be safely parked while you enjoy all the city has to offer.





Indulge in Culinary Delights at Guest House Estrela's Coffee Shop

Guest House Estrela in Porto, Portugal, offers a delightful dining experience at its cozy and inviting coffee shop. Start your day with a freshly brewed cup of aromatic coffee, sourced from the finest local beans, and savor the rich flavors that will awaken your senses. The coffee shop provides a charming ambiance, with comfortable seating and warm lighting, making it the perfect spot to relax and enjoy a leisurely breakfast or a quick snack. At the coffee shop, you can also indulge in a selection of freshly baked pastries and cakes, made with love by the talented in-house pastry chef. Treat yourself to a slice of the decadent chocolate cake or try the traditional Portuguese custard tart, known as pastel de nata, for a truly authentic experience. Whether you're in the mood for a light bite or a sweet treat, the coffee shop at Guest House Estrela has something to satisfy every craving. So sit back, unwind, and let the delightful flavors transport you to a world of culinary bliss.

Comfortable and Versatile Room Options at Guest House Estrela in Porto

Guest House Estrela offers a variety of thoughtfully designed rooms to suit different travel needs, including Double Rooms, Double Rooms with Shared Bathrooms, Triple Rooms, and Quadruple Rooms. Each space is crafted to provide a cozy and welcoming atmosphere, whether you're traveling solo, as a couple, or with family and friends. The rooms range from 12 to 20 square meters, ensuring ample space for a comfortable stay in the heart of Porto. Booking your stay through Agoda not only guarantees you access to the best prices but also ensures a seamless and hassle-free experience. With easy booking procedures and exclusive deals, Agoda makes it simple to secure your ideal room at Guest House Estrela, so you can focus on enjoying your trip to this vibrant Portuguese city.

Discover the Vibrant Neighborhood of Bonfim in Porto

Located in the heart of Porto, Portugal, Bonfim is a vibrant and lively neighborhood that offers a unique blend of traditional charm and modern attractions. This eclectic area is known for its colorful buildings, bustling markets, and friendly locals, making it a perfect destination for travelers looking to immerse themselves in the local culture. One of the highlights of Bonfim is its famous Mercado do Bolhão, a historic market that dates back to the 19th century. Here, visitors can wander through the stalls filled with fresh produce, local delicacies, and handmade crafts. The market is a feast for the senses, with the aroma of spices filling the air and the vibrant colors of fruits and vegetables creating a visual spectacle. In addition to the market, Bonfim is also home to several charming cafes, traditional taverns, and cozy restaurants. Visitors can indulge in authentic Portuguese cuisine, savoring dishes like bacalhau à brás (a codfish dish) or francesinha (a hearty sandwich). The neighborhood also boasts a lively nightlife scene, with trendy bars and music venues where visitors can enjoy live music and dance the night away. With its vibrant atmosphere, rich history, and delicious food, Bonfim is a must-visit neighborhood for anyone traveling to Porto. Whether you're exploring the market, sampling local cuisine, or simply strolling through the colorful streets, Bonfim offers a truly immersive and unforgettable experience.

Convenient Transportation from Porto Airport to Guest House Estrela

Guest House Estrela, located in the vibrant neighborhood of Bonfim in Porto, Portugal, offers a comfortable and convenient stay for travelers. Getting to this charming guest house from the nearest airport, Porto Airport, is a breeze, with several transportation options available. One of the most popular and convenient ways to reach Guest House Estrela from Porto Airport is by taxi. Taxis are readily available at the airport and offer a direct and hassle-free journey to the guest house. The approximate travel time is around 20 minutes, depending on traffic conditions. It's advisable to check the taxi rates beforehand to ensure a fair price. Alternatively, if you prefer public transportation, you can take the metro from Porto Airport to the nearest metro station, Campo 24 de Agosto. The metro journey takes approximately 30 minutes, and from Campo 24 de Agosto, it's just a short walk to Guest House Estrela. The metro system in Porto is efficient and well-connected, making it a convenient option for budget-conscious travelers. For those who enjoy exploring the city on foot, Guest House Estrela is located within a reasonable walking distance from Porto Airport. The approximate walking time is around 45 minutes, and it's a great opportunity to soak in the local atmosphere and discover the charming streets of Porto along the way. No matter which transportation option you choose, reaching Guest House Estrela from Porto Airport is a seamless experience. Upon arrival, you'll be greeted by the warm and friendly staff, ready to ensure a pleasant stay in this cozy guest house in the heart of Porto's Bonfim neighborhood.

Explore the Vibrant Surroundings of Guest House Estrela

Guest House Estrela is nestled in the heart of Porto, surrounded by a plethora of landmarks and attractions that will captivate your senses. Just a short distance away, you'll find the magnificent Palacete do Barao de Nova Sintra, a stunning architectural gem that showcases the city's rich history. Take a leisurely stroll to the Faculty of Fine Arts of Universidade do Porto Building, where you can admire the impressive artwork and immerse yourself in the vibrant creative atmosphere. For nature enthusiasts, Parque Infantil de Soares dos Reis is a must-visit. This charming park offers a tranquil escape from the bustling city, with beautifully manicured gardens and peaceful walking paths. As you explore the area, don't miss the breathtaking views from Fontainhas Viewpoint and Colegio dos Orfaos Viewpoint, where you can marvel at the panoramic vistas of Porto's iconic skyline. History buffs will be delighted to discover the Escola Secundaria Alexandre Herculano Building, an architectural masterpiece that reflects the city's rich heritage. For those seeking a quiet spot to relax, head to the Campo 24 de Agosto Garden, a serene oasis amidst the urban landscape. And if you're in the mood for some literary inspiration, make sure to visit the Municipal Public Library of Porto, a haven for book lovers. To complete your exploration, don't forget to visit the Water Ark of Mijavelhas, a unique attraction that showcases the city's water supply history. With its central location, Guest House Estrela allows you to easily access these landmarks and attractions, ensuring an unforgettable stay in Porto.

Convenient Public Transport Stations near Guest House Estrela

Guest House Estrela in Porto, Portugal is perfectly situated near two convenient public transport stations, making it a breeze to explore the city and beyond. Just a short walk away is Heroismo Metro Station, which provides easy access to Porto's extensive metro network. Whether you want to visit iconic landmarks like the Dom Luis I Bridge or explore the vibrant Ribeira district, the metro is a quick and efficient way to get around. Another nearby option is Campo 24 de Agosto, a bustling transport hub that offers a variety of transportation options. From here, you can catch buses to different parts of the city, including popular attractions like the Livraria Lello bookstore and the Porto Cathedral. Additionally, Campo 24 de Agosto is a train station, allowing you to venture further afield and discover the charming towns and picturesque landscapes of the Porto region. With these convenient public transport stations close by, Guest House Estrela is the perfect base for your Porto adventures.

A Gastronomic Adventure Awaits

Guest House Estrela is surrounded by an array of fantastic dining options that will satisfy even the most discerning palates. Just a stone's throw away, you'll find Taberna da Villa . GAIA, a charming restaurant serving up traditional Portuguese cuisine with a modern twist. If you're in the mood for authentic flavors, Restaurante Madureira is a must-visit, offering a delightful selection of grilled meats and seafood. For those craving the iconic Francesinha sandwich, Francesinha Cafe and Ruial Francesinhas are the go-to spots, where you can indulge in this local specialty. Barrigas is another local favorite, known for its hearty and flavorful dishes. Say Cheese is perfect for cheese lovers, featuring a wide variety of artisanal cheeses from Portugal and beyond. If you're in the mood for mouthwatering grilled chicken, look no further than Frango.com. Restaurante Mesa Farta is a hidden gem, offering a cozy atmosphere and a menu filled with traditional Portuguese dishes. And if you're a guest at Vila Gale Hotels, you'll have access to their excellent onsite restaurant. Last but not least, Casa Aleixo is renowned for its delicious home-cooked meals, providing an authentic taste of Porto. With such a diverse range of dining options, your culinary adventure awaits just steps away from Guest House Estrela.

Shop 'til you drop at Galeria Amiarte

Guest House Estrela is located in the heart of Porto, surrounded by a plethora of shopping landmarks that cater to all tastes and preferences. One such landmark is Galeria Amiarte, just a short walk away from the hotel. Galeria Amiarte is a charming boutique gallery that showcases a wide range of local and international artists' works. Here, art enthusiasts can browse through a variety of paintings, sculptures, and unique handmade crafts. The gallery also houses a delightful gift shop, where visitors can find one-of-a-kind souvenirs and mementos to take back home. Whether you're an art lover or simply looking for a unique shopping experience, Galeria Amiarte is a must-visit destination during your stay at Guest House Estrela.

Affordable Luxury: Experience Porto at Guest House Estrela

Discover the perfect blend of comfort, style, and affordability at Guest House Estrela in Porto, Portugal. With an average price of just $43 per room, this charming guest house offers incredible value for money, making it an ideal choice for budget-conscious travelers. Compared to the average price of a hotel room in Porto, which stands at $181, Guest House Estrela provides an unbeatable opportunity to explore this vibrant city without breaking the bank. Nestled in the heart of Porto, Guest House Estrela offers a range of well-appointed rooms that cater to every traveler's needs. From cozy single rooms to spacious family suites, each accommodation is tastefully decorated and equipped with modern amenities to ensure a comfortable stay. With prices significantly lower than the city average, guests can enjoy the same level of comfort and luxury at a fraction of the cost. Whether you're planning a weekend getaway or a longer stay, Guest House Estrela provides an affordable haven in the heart of Porto. Immerse yourself in the city's rich history, indulge in delicious local cuisine, and explore the vibrant streets, all while enjoying the exceptional value offered by Guest House Estrela. Book your stay today and experience the best of Porto without compromising on quality or your budget.





A Charming Guest House with Exceptional Location and Staff Performance

Guest House Estrela in Porto, Portugal, has received positive customer ratings for its exceptional location and staff performance. Situated in the heart of Porto, this charming guest house offers guests the perfect base to explore the city's rich cultural heritage and vibrant atmosphere. The central location of the guest house allows guests to easily access popular attractions, such as the Ribeira district and the iconic Dom Luís I Bridge, which are just a short walk away. With a rating of 7.2 for location, guests can enjoy the convenience of being close to the city's main sights and landmarks. In addition to its prime location, Guest House Estrela has also been praised for its outstanding staff performance. With a rating of 7.0 for staff performance, the dedicated and friendly staff go above and beyond to ensure that guests have a memorable stay. From offering personalized recommendations on local attractions and dining options to providing excellent customer service, the staff at Guest House Estrela strive to create a welcoming and comfortable environment for all guests. Moreover, Guest House Estrela offers great value for money, as reflected in its rating of 6.8 for value. Guests appreciate the affordable rates and the quality of service they receive during their stay. The guest house may not have extensive facilities, but its cozy and well-maintained rooms provide a comfortable retreat after a day of exploring the city. With a rating of 6.5 for cleanliness, guests can expect a clean and tidy room upon arrival. Overall, Guest House Estrela is a charming and affordable option for travelers looking for a convenient location, exceptional staff performance, and great value for their money.

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Amenities and facilities

Good6.5

Facilities

Languages spoken
  • English
  • French
  • Portuguese
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Dining, drinking, and snacking
  • Coffee shop
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Services and conveniences
  • Elevator unavailable
  • Heating in public area
  • Invoice provided
  • Luggage storage
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed unavailable
  • Smoke alarms
Getting around
  • Car park [nearby]
Available in all rooms
  • Accessible by stairs
  • Baby amenities (upon request)
  • Closet
  • Clothes rack
  • Desk
  • Free bottled water unavailable
  • Heating
  • Linens
  • Safety/security feature
  • Satellite/cable channels
  • Smoke detector
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wooden/parqueted flooring

Location

Rua Ferreira Cardoso nº24, Bonfim, Porto, Portugal, 4300-197

Good6.9

Location

Airports
  • Francisco de Sá Carneiro Airport (OPO) - Portugal
    11.8 km
  • Vigo-Peinador Airport (VGO) - Spain
    120.0 km
Public transportation
  • Heroismo Metro Station
    270 m
  • Campo 24 de Agosto
    300 m
Hospital or clinic
  • Farmácia Cameira
    490 m
Shopping
  • Mercado Bolhao
    950 m
Convenience store
  • Minipreco
    410 m
Cash withdrawal
  • ATM
    90 m

What's nearby

Popular landmarks
  • Rua Santa Catarina
    870 m
  • Liberdade Square
    1.2 km
  • Porto Cathedral (Se Catedral)
    1.4 km
  • Cais da Ribeira
    1.4 km
  • Torre Dos Clérigos
    1.6 km
  • Sao Francisco Church (Igreja de S Francisco)
    1.6 km
  • Palacio da Bolsa
    1.7 km
  • Estadio do Dragao
    2.0 km
  • Casa da Musica
    3.2 km
  • Museu Serralves
    5.5 km
Nearby landmarks
  • Parque Infantil de Soares dos Reis
    70 m
  • Military Museum
    130 m
  • Quinta de Sacais
    140 m
  • Escola Secundaria Alexandre Herculano Building
    260 m
  • Palacete dos Cirne
    260 m
  • Heroismo Metro Station
    270 m
  • Water Ark of Mijavelhas
    290 m
  • Campo 24 de Agosto
    300 m
  • Palatial House in Rua Morgado de Mateus
    300 m
  • Colegio do Barao de Nova Sintra Building
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
  • Check-out from07:00
  • Check-in until22:00
The property
  • License Id / Local Tax ID/ Entity Name6044/AL

Property announcements

Please note that parking is only free from 20:00 to 08:00. Please note that the building has no elevator.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Reviews of Guest House Estrela from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
  • Service score 7 out of 10
    Service7.0
  • Location score 6.9 out of 10
    Location6.9
  • Cleanliness score 6.6 out of 10
    Cleanliness6.6
  • Value for money score 6.6 out of 10
    Value for money6.6
  • Facilities score 6.5 out of 10
    Facilities6.5
  • Room comfort and quality score 4 out of 10
    Room comfort and quality4.0
High score for Porto

Rating

9+ Exceptional (1)
8-9 Excellent (0)
7-8 Very Good (1)
6-7 Good (0)
<6 Below Expectation (5)
Guest Type
Room Type
Language
Showing 7 verified guest comments
Changed to review page 1
  1. 7.2
    Very good
    DAICHI from United Kingdom
    Couple
    Double Room with Shared Bathroom
    Stayed 3 nights in January 2023

    “Recommended for students.”

    The staff is wonderful, and the prices are low, but the water pressure in the shower is weak, and the rooms are like attics with almost no sunlight, making them very dark. It may be recommended for students looking for a cheap option, but for others, it might be better to avoid it.

    Reviewed January 09, 2023
    Auto-translated through generative A.I.
  2. 5.2
    Olivier from France
    Couple
    Double Room
    Stayed 1 night in October 2022

    “Far away”

    Far away from everything you would want to do. Basically somewhere to rest your head.

    Reviewed November 04, 2022
  3. 5.2
    Maricar from Singapore
    Couple
    Double Room
    Stayed 3 nights in May 2019

    “So-so accommodation located 20-30mins walking distance from city center”

    They just changed our towels and did not clean the room...you can see some built up dust particles. Receptionist was not too pleasant. A bit troublesome if you plan to arrive or leave the hostel too early or too late since they lock the main door. You have to ring the reception bell and you will notice that they will not be happy coz you disturbed their sleep. Ventilation was bad and apparently we can request for a fan but no one informed us so we had to endure it for 2 nights until we cannot take the heat anymore and asked.

    Reviewed June 06, 2019
  4. 10.0
    Exceptional
    ELIANA from Spain
    Family with teens
    Quadruple Room
    Stayed 2 nights in December 2022

    “Bien”

    Relación calidad precio, no es lujoso pero está limpio, camas cómodas, personal amable, cerca del centro, muy satisfecha.

    Reviewed December 11, 2022
  5. 3.6
    Ariya from Netherlands
    Group
    Quadruple Room
    Stayed 3 nights in August 2024

    “Bad Place to be”

    We went to Estrela for 3 days and we had the expectation (as per the images) that it would be clean, towels are provided and the hygiene is met. Firstly, when we went there, the place didn’t have early check-in but they were nice enough to store our luggages. Afterwards, we took the room and the towels weren’t sufficient as we were 4 people. The toilet had holes on the finishing which wasn’t a big deal but we thought its dirty to be in. the air conditioning didn’t exist until the 3rd day, the personal gave us a small AC to cool up the place and be able to sleep. Eventually, the flush in the toilet wasn’t working from the 3rd day so we had tough time using the toilet and we had to use the closest toilet of KFC to deal with our needs, which is absolutely unacceptable. While we discussed the above points with the personal, he said that he would talk to the management for the same. We expected certain compensation for this but it never happened. We expect Agoda to take action against the above as it’s unfair as a customer to deal with such matters!

    Reviewed August 05, 2024
Changed to review page 1

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