This property is in high demand!
10 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
820 meters to public transportation
Hot tub
Currency exchange
Air conditioning
Daily housekeeping
Internet access
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
10 travelers have booked today.
Based on 1,140 verified reviews
8.9
8.8
8.7
8.7
8.1
8.0
Nearest transportation options
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Nebukawa is within 0.82 km
Location rating score
| Value for money | 8.0 |
| Distance to city center | 11km |
| Location rating | 8.1 |
| Nearest airport | Haneda Airport (HND) |
| Distance to airport | 70.1 km |
While staying at Hilton Odawara Resort & Spa, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a stimulating morning or evening.
Hilton Odawara Resort & Spa's policy regarding children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Hilton Odawara Resort & Spa was built in 1999.
Hilton Odawara Resort & Spa has a total of 12 floors.
Hilton Odawara Resort & Spa's most popular month where verified guests travelers have stayed the most is in August.
100.0% of our verified visitor ratings have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hilton Odawara Resort & Spa down in the review section.
Verified families with young children that have stayed at this property have given Hilton Odawara Resort & Spa an average rating of 8.3. You can look up more complete customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Past local visitors that have stayed at this property have given Hilton Odawara Resort & Spa an average rating of 8.5. You can look up on more detailed customer reviews, and feedback for this property down in the review section.

Luxurious Retreat at Hilton Odawara Resort & Spa in Hakone
Nestled just 10 kilometers from the vibrant city center of Hakone, the Hilton Odawara Resort & Spa offers a perfect blend of tranquility and accessibility. Established in 1999 and thoughtfully renovated in 2014, this elegant hotel provides guests with modern amenities set against the backdrop of Japan’s stunning natural scenery. Whether you're seeking relaxation or adventure, the hotel’s prime location makes it an ideal base for exploring the enchanting Hakone region.
Designed for comfort and convenience, the Hilton Odawara Resort & Spa features flexible check-in from 3:00 PM and a generous check-out time until 12:00 PM, ensuring your stay is tailored to your schedule. Located approximately 150 minutes from the airport, the hotel is easily reachable for travelers arriving from afar. Family-friendly and welcoming, children aged 0 to 5 can stay free of charge, making it a perfect destination for memorable family vacations amidst luxurious surroundings.
Unwind and Enjoy at Hilton Odawara Resort & Spa’s Entertainment Facilities
Discover a perfect blend of relaxation and leisure at Hilton Odawara Resort & Spa. Guests can indulge in soothing moments at the luxurious spa and hot tub, offering a tranquil retreat after a day of exploring Hakone’s scenic beauty. For those seeking a lively atmosphere, the resort features a stylish bar where you can unwind with expertly crafted cocktails and enjoy conversations in a cozy setting.
For added fun and entertainment, the resort offers a well-equipped games room, providing a variety of activities to keep guests entertained, whether young or young at heart. Additionally, a charming gift and souvenir shop is available, allowing guests to browse unique local items and memorable keepsakes to take home. With these diverse entertainment options, Hilton Odawara Resort & Spa ensures a delightful stay filled with relaxation, fun, and memorable moments.
Premier Sports Facilities at Hilton Odawara Resort & Spa
Discover a world of active leisure at Hilton Odawara Resort & Spa, where top-tier sports facilities await to elevate your stay. Dive into our inviting indoor pool, a perfect oasis for relaxation and refreshment regardless of the weather. Whether you're swimming laps or enjoying a leisurely dip, the indoor pool offers a tranquil environment to unwind. For fitness enthusiasts, our modern fitness center is equipped with state-of-the-art equipment, providing an ideal space to maintain your workout routine amidst serene surroundings.
For those seeking outdoor activity, our tennis courts offer a fantastic opportunity to enjoy a friendly match or practice your skills amidst beautiful natural scenery. Whether you're a seasoned player or a beginner, our well-maintained courts and welcoming atmosphere make tennis a fun and engaging experience. Hilton Odawara Resort & Spa's sports facilities are designed to cater to every guest’s active lifestyle, ensuring your stay is both invigorating and memorable.
Exceptional Convenience Facilities at Hilton Odawara Resort & Spa
Experience seamless comfort and convenience during your stay at Hilton Odawara Resort & Spa, where a range of thoughtful facilities are at your disposal. Enjoy the ease of daily housekeeping that keeps your accommodation pristine, along with efficient laundry services to keep your wardrobe fresh and ready for adventure. For your culinary cravings, indulge in the hotel's convenient room service, delivering delicious meals directly to your door whenever you desire.
Stay connected and supported throughout your visit with complimentary Wi-Fi available in public areas, ensuring you can share your experiences or catch up on work effortlessly. For added exclusivity and relaxation, access the luxurious executive lounge, offering a tranquil space to unwind with refreshments and panoramic views. When arriving or departing, utilize the luggage storage service for your convenience, and rely on the attentive concierge team to assist with any special requests or local insights, making your stay truly effortless and memorable.
Convenient Shuttle Service for Seamless Travel
Hilton Odawara Resort & Spa offers a complimentary shuttle service designed to make your travel experience effortless and enjoyable. Guests can easily access nearby attractions and transportation hubs, ensuring a smooth journey to and from the hotel. Whether you're arriving from the airport or exploring the scenic surroundings of Hakone, the shuttle service provides a reliable and convenient transportation option.
This thoughtfully organized shuttle runs on a regular schedule, allowing guests to plan their outings with ease. It connects the resort with key locations, making it simple to explore the beautiful region without the hassle of navigating public transport or renting a car. Experience the comfort and convenience of Hilton Odawara Resort & Spa’s shuttle service, your gateway to exploring Hakone and beyond with ease.
Luxurious and Comfortable Room Facilities at Hilton Odawara Resort & Spa
Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of Hilton Odawara Resort & Spa. Each room is equipped with modern amenities including air conditioning, a television with satellite/cable channels, and in-house movies for your entertainment. Unwind in style with plush linens, blackout curtains, and a cozy balcony or terrace that offers stunning views of the surrounding scenery. For your convenience, rooms feature a mini bar, refrigerator, and a coffee/tea maker, along with complimentary instant coffee and tea to start your day right.
Indulge in the luxurious toiletries and enjoy the added comfort of bathrobes and a hair dryer. Stay connected with a daily newspaper delivered to your door, and take advantage of the thoughtful amenities designed to enhance your stay. Whether you’re relaxing indoors or stepping out onto the balcony, every detail has been carefully curated to ensure a memorable and restful experience at Hilton Odawara Resort & Spa.
Exquisite Dining Experience at Hilton Odawara Resort & Spa
Indulge in a diverse array of culinary delights at the Hilton Odawara Resort & Spa, where our on-site restaurant offers a sophisticated setting to enjoy expertly crafted dishes. Whether you're craving traditional Japanese flavors or international cuisine, our menu is designed to satisfy every palate. Start your day with a hearty breakfast buffet featuring a wide selection of fresh, locally sourced ingredients, ensuring a perfect beginning to your day of exploration. For added convenience, our room service delivers delicious meals directly to your suite, allowing you to enjoy a relaxing dining experience in the comfort of your room. Daily housekeeping ensures your space remains pristine and inviting, making your stay as comfortable and effortless as possible.
Luxurious Room Options at Hilton Odawara Resort & Spa
Discover a range of elegant and spacious accommodations at Hilton Odawara Resort & Spa, including the cozy Hilton Superior Twin Room and the more expansive Hilton Corner Twin Room, both featuring comfortable twin beds. For those seeking a blend of traditional Japanese and Western styles, the Japanese Western Deluxe Room offers a generous 54 square meters of space with a plush double bed, while the Japanese Western Corner Suite provides an even more luxurious experience in a 59-square-meter setting. Travelers looking for ultimate comfort can indulge in the Hilton Premium Suite or the Japanese Western Premium Suite, each spanning 68 square meters and offering a refined retreat. Additionally, pet-friendly guests can opt for the Hilton Dog Friendly Room, and accessible travelers will appreciate the thoughtfully designed Hilton Accessible Twin Room, ensuring a hassle-free stay for everyone. Booking these rooms through Agoda guarantees you the best prices and a smooth, stress-free reservation process, making your trip to Hakone truly memorable.
Discover the Serene Beauty of Odawara in Hakone, Japan
Nestled in the breathtaking natural landscape of Hakone, Japan, the Hilton Odawara Resort & Spa offers a tranquil escape from the bustling city life. Located in the historic town of Odawara, this luxurious resort is surrounded by lush greenery, majestic mountains, and crystal-clear waters, providing a serene and rejuvenating experience for guests.
Odawara is renowned for its rich history and cultural heritage, making it a perfect destination for history enthusiasts. Just a short distance from the hotel, guests can explore the iconic Odawara Castle, a magnificent fortress that dates back to the 15th century. Immerse yourself in the samurai era as you wander through the castle's grand halls and admire the panoramic views of the city from the top.
Nature lovers will also be delighted by the abundance of natural wonders that Odawara has to offer. Take a leisurely stroll through the picturesque Odawara Flower Garden, where vibrant blooms create a kaleidoscope of colors. For a more adventurous experience, embark on a scenic hike along the Hakone Hiking Trail, which offers panoramic views of Mount Fuji, Lake Ashi, and the surrounding Hakone National Park.
After a day of exploration, guests can unwind and indulge in the hotel's luxurious spa facilities, offering a wide range of treatments and therapies that will leave you feeling rejuvenated and refreshed. Whether you're seeking a peaceful retreat or an adventure-filled getaway, the Hilton Odawara Resort & Spa in Hakone is the perfect destination to experience the beauty and tranquility of Odawara, Japan.
Traveling to Hilton Odawara Resort & Spa from Nearby Airports
When it comes to reaching Hilton Odawara Resort & Spa from the nearest airports in Hakone, Japan, travelers have a few convenient options. The resort is located in Odawara, which is approximately 90 kilometers away from both Haneda Airport and Narita International Airport.
For those arriving at Haneda Airport, the easiest way to reach Hilton Odawara Resort & Spa is by taking the train. From the airport, travelers can take the Tokyo Monorail to Hamamatsucho Station, and then transfer to the JR Tokaido Shinkansen Line bound for Odawara. The journey takes approximately 90 minutes, offering scenic views of the Japanese countryside along the way. Once at Odawara Station, it is just a short taxi ride or a 15-minute walk to the resort.
If arriving at Narita International Airport, travelers can also take the train to reach Hilton Odawara Resort & Spa. From the airport, take the Narita Express to Tokyo Station, and then transfer to the JR Tokaido Shinkansen Line bound for Odawara. The total travel time is around 2 hours and 30 minutes. Upon arrival at Odawara Station, guests can easily access the resort by taxi or on foot.
Whether you choose to travel from Haneda Airport or Narita International Airport, the journey to Hilton Odawara Resort & Spa promises to be a seamless and enjoyable experience, allowing you to soak in the beauty of Hakone as you make your way to this luxurious retreat.
Explore the Rich History and Natural Beauty of Odawara
Nestled amidst the breathtaking landscapes of Hakone, Japan, Hilton Odawara Resort & Spa is surrounded by a plethora of landmarks and attractions that will captivate your senses. Just a stone's throw away, you'll find the magnificent Odawara Castle, a historic fortress that dates back to the 15th century. Immerse yourself in the rich heritage of Japan as you explore the castle's impressive architecture and stroll through the serene Odawara Castle Park, adorned with cherry blossoms in spring and vibrant foliage in autumn.
For those with a keen interest in history and natural wonders, a visit to the Kanagawa Prefectural Museum of Natural History is a must. Discover the region's diverse flora and fauna, and learn about the geological wonders that shaped Hakone's landscape. Another intriguing stop is the Suzuhiro Kamaboko Museum, where you can delve into the fascinating world of kamaboko, a traditional Japanese fish cake. Witness the intricate craftsmanship behind this culinary delicacy and even try your hand at making your own.
Nature enthusiasts will be delighted by the enchanting beauty of Hotokuninomiya Shrine, nestled amidst lush greenery and serene surroundings. Take a peaceful stroll through the shrine's grounds and soak in the tranquil atmosphere. For panoramic views of the surrounding area, head to Enoura Observatory, perched atop a hill. Marvel at the sweeping vistas of Hakone's mountains, forests, and the sparkling sea.
If you're seeking a unique glimpse into the region's history, make your way to Ishigakiyama Ichiya Castle Historic Park. Explore the remnants of a castle built in the 16th century and enjoy a leisurely walk along its stone walls. For a fun-filled day with the family, Odawara Wanpaku Land offers a range of exciting activities, including thrilling rides, mini-golf, and a petting zoo.
No visit to Odawara is complete without paying homage to Chokozan Shoutaiji, a serene Buddhist temple nestled amidst towering trees. Experience a moment of tranquility as you wander through the temple's peaceful gardens and admire its ornate architecture. Lastly, don't miss the opportunity to admire the striking Akagane Gate, a traditional Japanese gate that stands as a symbol of the city's rich cultural heritage.
With its prime location near these remarkable landmarks and attractions, Hilton Odawara Resort & Spa offers an unforgettable experience that combines history, nature, and relaxation in the heart of Hakone, Japan.
Convenient Public Transport Stations near Hilton Odawara Resort & Spa
Situated in the picturesque town of Hakone, Japan, Hilton Odawara Resort & Spa offers easy access to several public transport stations, making it a convenient choice for travelers. The closest station to the hotel is Isaida Station, which is just a short walk away. From here, guests can easily explore the surrounding area and visit popular attractions such as Odawara Castle and Hakone Shrine.
For those arriving by train, Odawara Station is another nearby option. This major transportation hub connects to various cities in Japan, including Tokyo and Yokohama. From Odawara Station, guests can take a short taxi ride or hop on a local bus to reach the hotel.
Other public transport stations in the vicinity include Gohyakurakan, Tomizu Railway Station, Kozu, Nebukawa, Iriuda, Ashigara Railway Station, Hakone-Itabashi, and Kamonomiya. These stations provide convenient access to different parts of Hakone and its surrounding areas, allowing guests to explore the region's natural beauty, hot springs, and cultural attractions.
Whether you're traveling for leisure or business, Hilton Odawara Resort & Spa's proximity to these public transport stations ensures that you can easily navigate Hakone and make the most of your stay.
Diverse Dining Options at Hilton Odawara Resort & Spa
When it comes to dining options, Hilton Odawara Resort & Spa has something for every palate. Guests can indulge in authentic Japanese cuisine at Tomoei, where traditional flavors and fresh ingredients take center stage. For those seeking a taste of the countryside, Yoroizuka Farm offers farm-to-table dishes made from locally sourced produce. Elenna Gosso is a great choice for those craving Italian cuisine, with its delectable pasta dishes and wood-fired pizzas. If you're in the mood for some local specialties, head to Odawara Oden Main Store for their famous oden, a traditional Japanese hot pot dish. Yuki Daruma Ramen is the place to go for a steaming bowl of flavorful ramen, while Uokuni is a must-visit for seafood lovers, serving up the freshest sashimi and seafood delicacies. Fujimaru Odawara Ekimae is a popular spot for sushi enthusiasts, offering a wide selection of nigiri and rolls. ODAWARA Uogashi-den sashimi Seafood is another seafood lover's paradise, known for its extensive selection of sashimi. For those looking to explore the flavors of India, Shakti Odawara offers a diverse menu of aromatic curries and tandoori dishes. And if you're in the mood for a juicy steak, Steak House Minamoto is the place to be, serving up premium cuts of meat cooked to perfection. With such a wide range of dining options right at your doorstep, you'll never run out of culinary adventures at Hilton Odawara Resort & Spa.
Shop 'til you drop in Odawara
Located near Hilton Odawara Resort & Spa, there are plenty of shopping landmarks to explore. Himono Yamayasu offers a wide selection of dried fish, perfect for food enthusiasts looking for a unique culinary experience. Odawara-ekimae and Odawara Lusca are bustling shopping centers where you can find a variety of shops, from fashion boutiques to electronics stores. For those with a sweet tooth, Yanagiya Bakery is a must-visit, known for its delectable pastries and bread. Antique lovers will appreciate Natsukashi Yokocho Antique Shop, where you can find unique and vintage treasures. CHINRIU HONTEN LTD. is a specialty store that sells traditional Japanese condiments and snacks, perfect for souvenirs. Suzuhiro Kamaboko Honten is a famous fish cake shop that offers a wide range of flavors and varieties. Harune Odawara is a popular department store that offers a wide selection of goods, from clothing to household items. Don Quijote Odawara Store is a well-known discount store where you can find almost anything at affordable prices. Lastly, Maruu Tashiro Sohonten is a local shop that specializes in traditional Japanese confectionery. With these shopping landmarks just a stone's throw away from Hilton Odawara Resort & Spa, you'll have plenty of opportunities to indulge in retail therapy during your stay.
Affordable Luxury: Hilton Odawara Resort & Spa vs. Hakone's Average Hotel Prices
Experience the perfect blend of luxury and affordability at Hilton Odawara Resort & Spa, where you can indulge in a world-class experience without breaking the bank. With an average room price of just $317, Hilton Odawara Resort & Spa offers exceptional value for money, making it the ideal choice for savvy travelers seeking a memorable stay in Hakone.
Compared to the average price of a hotel room in Hakone, which stands at $329, Hilton Odawara Resort & Spa provides a fantastic opportunity to enjoy all the amenities and services of a premium hotel at a more affordable rate. This means you can enjoy the stunning natural beauty and cultural attractions of Hakone without compromising on comfort or style. Whether you're traveling for business or leisure, Hilton Odawara Resort & Spa offers unbeatable value for your money, ensuring a truly unforgettable stay.
A Tranquil Retreat with Stunning Views and Exceptional Service
Nestled in the serene Hakone region of Japan, Hilton Odawara Resort & Spa offers a truly unforgettable experience. With its idyllic setting and breathtaking views, this resort is the perfect destination for those seeking a peaceful and rejuvenating getaway. Guests rave about the killer views that can be enjoyed from the comfort of their rooms, allowing them to unwind and soak in the beauty of their surroundings. The resort's facilities are also highly praised, providing guests with everything they need for a relaxing stay. From the moment you arrive, you'll be greeted with exceptional service that goes above and beyond to ensure your comfort and satisfaction. Whether you're looking to indulge in a spa treatment or simply want to unwind and chill, Hilton Odawara Resort & Spa offers the perfect setting for a truly memorable stay.
Exceptional Customer Ratings at Hilton Odawara Resort & Spa
Discover a haven of excellence at Hilton Odawara Resort & Spa, where exceptional customer ratings reflect the hotel's commitment to providing an unforgettable experience. With an overall rating of 8.3, guests consistently praise the resort for its outstanding facilities, cleanliness, and staff performance.
One of the standout features of Hilton Odawara Resort & Spa is its impressive range of facilities, which have earned a remarkable rating of 8.6. From the moment you step foot onto the property, you'll be greeted by a world-class spa, state-of-the-art fitness center, and a stunning outdoor pool. Whether you're seeking relaxation or adventure, the resort offers something for everyone.
Another highlight of this extraordinary hotel is its exceptional staff performance, with a rating of 8.7. The dedicated team at Hilton Odawara Resort & Spa goes above and beyond to ensure that every guest's needs are met with the utmost care and attention. From the warm welcome at check-in to the attentive service throughout your stay, you can expect nothing less than excellence from the hotel's friendly and professional staff.
Furthermore, the resort's commitment to cleanliness is evident in its impressive rating of 8.7. Guests consistently praise the immaculate condition of the rooms and public areas, creating a comfortable and hygienic environment for a truly relaxing stay.
With such outstanding customer ratings, it's no wonder that Hilton Odawara Resort & Spa is a top choice for travelers seeking a luxurious and memorable stay in Hakone, Japan. Book your stay today and experience the excellence that awaits you at this remarkable resort.
Excellent8.7
Facilities
Excellent8.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
■ Notice of Temporary Closure and Suspension Due to Legal Electrical Equipment Inspection In accordance with legal requirements, we will conduct an electrical equipment inspection for the entire hotel. As a result, the following facilities will be temporarily closed during the specified periods: Full Hotel Closure January 13, 2026 (Tuesday) 15:00 ~ January 14, 2026 (Wednesday) 15:00 All hotel facilities, including guest rooms, restaurants, banquet halls, Bade Zone, and indoor/outdoor sports facilities, will be closed. Natural Hot Spring Large Bath January 13, 2026 (Tuesday) 15:00 ~ January 22, 2026 (Thursday) Reopening: January 23, 2026 (Friday) 12:00 Bade Zone January 13, 2026 (Tuesday) 15:00 ~ January 23, 2026 (Friday) Reopening: January 24, 2026 (Saturday) 09:00 During the Bade Zone closure, guests staying at the hotel will be offered complimentary access to two activities per night from the following options: Golf range Mini golf Table tennis Outdoor tennis We sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation.
■ Notice of Fire Hose Connection Construction As part of our disaster prevention measures, we will conduct renovation work on the fire hose connection to enhance safety for guests during emergencies or disasters. Impact During Construction During the construction period, loud noises may occur. Additionally, there will be material deliveries and removals by dump trucks, as well as workers entering and exiting the premises. We deeply regret any inconvenience caused and sincerely ask for your understanding and cooperation as this work is essential for safety maintenance. Construction Location In front of the main hotel building's ocean side entrance (entrance to garden, chapel, cottage, and walkway). Construction Period January 13, 2026 (Tuesday) ~ March 19, 2026 (Thursday) Construction Hours 9:00 ~ 17:00 (Monday to Friday) Construction Details Renovation of the fire hose connection. We will prioritize guest safety as we proceed with the construction, and we kindly ask for your continued understanding and cooperation.
A scheduled power outage will take place from November 17, 2025, 11:00 PM to November 18, 2025, 5:00 AM.
Services including lighting, Wi-Fi, and elevators will be unavailable during this period.
We appreciate your understanding.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
I was looking for a hotel with a pool for my niece's summer vacation and chose this one. The pool was available both indoors and outdoors, so we were able to enjoy it comfortably even on scorching hot days. The hotel room was spacious and comfortable, and the breakfast buffet had a wide variety of delicious options. The downside was that there weren't many shuttle buses between Odawara and the hotel; we used a taxi to get there. I would like to visit this hotel again.
YUKI 様 この度は、数あるホテルの中からヒルトン小田原リゾート&スパをお選びいただきまして、誠にありがとうございました。 プールやお部屋、朝食ビュッフェにご満足いただけたとのこと、大変嬉しく思います。猛暑日でも快適にお過ごしいただけたようで、何よりです。 送迎バスの本数についてはご不便をおかけし、申し訳ございません。今後の改善点として、貴重なご意見を参考にさせていただきます。 またのご利用を心よりお待ちしております。どうぞお気をつけてお過ごしください。
I stayed for 2 nights. The meals were in buffet style and it was nice that the menu changed slightly. There were fresh ingredients from Odawara, a variety of dishes, and the seasoning had a professional touch. Upon arrival, I used the lounge for lunch. It was relatively reasonable, and the rice ball set had large rice balls that were delicious, and I would love to have them again. The indoor pool is a warm flowing pool, spacious and very enjoyable. There is an adult pool with lanes. You can go from the flowing pool to the outdoor pool, which also has a flowing pool. You can play all day. The pool is available for use for two days with a one-night stay, and you can enter the pool even after check-out, which is a great deal. Of course, guests can enter the pool without any restrictions. The view is excellent at 360° and very relaxing. However, while it's good for those driving, for train passengers, there is a bus shuttle to the station, but there's not much time, and everyone is running. Overall, it’s a high-level hotel that I would like to visit again.
ATSUKO 様 この度は、数あるホテルの中からヒルトン小田原リゾート&スパをお選びいただきまして、誠にありがとうございました。 ビュッフェの内容や新鮮な食材にご満足いただけたとのこと、大変嬉しく思います。おにぎりセットもお気に召していただけたようで、スタッフ一同喜んでおります。 室内プールや外の流れるプールでの楽しいひとときをお過ごしいただけたこと、何よりです。1日中遊べる環境を整えていることが、お客様にとっての特別な体験となったことを嬉しく思います。 また、眺望についてもお褒めいただき、リラックスできたとのお言葉に感謝いたします。お車でのアクセスが便利な一方で、電車利用のお客様には送迎バスの時間が限られている点については、今後の改善点として検討させていただきます。 全体的に高い評価をいただき、心より感謝申し上げます。次回のご訪問を心よりお待ちしております。
This was my second time using the service. I utilized a spacious Japanese-Western style room with an early bird discount, and it was indeed very roomy. My spouse, our 4-year-old, and I spent our time just like at home, playing card games, drawing, and playing hide-and-seek in the Japanese room. Although the pool and restaurant were quite crowded during the holiday, by the last day of the long weekend, it was very comfortable. The outdoor heated pool felt fantastic under the sunny weather. While there were no slides, there were several spacious and clean pools along with a locker room, and towels could be used without any restrictions, rather than having to bring them from the room. I didn't find the wet floors uncomfortable at all. There was also an arcade and bowling alley, and my child had a great time. The large public bath was also spacious, clean, and comfortable. As for the meals, I thought the dinner buffet was average, but I loved being able to make my own seafood bowl for breakfast. It was a three-color bowl with boiled shirasu, seared horse mackerel, and negitoro, and everything was so delicious that I wanted to have seconds. During my two-night, three-day stay, I fully enjoyed my time without stepping out of the hotel. I would recommend Odawara in winter, which has a lot of sunny days, except for the traffic.
Booked on a whim, the experience was so grand, we booked a second night. The shuttle service to the top of the mountain, overlooking the ocean sets the tone for a relaxing weekend that provides enough fun for a multi-night stay. Looking forward to a return visit.
Dear Alex, Warm greetings from Hilton Odawara Resort & Spa. Thank you very much for taking the time to provide us your feedback. We're thrilled to hear that you enjoyed your stay and decided to extend it. The shuttle service to the mountain is indeed a highlight, and we're glad it contributed to your relaxing weekend. We look forward to welcoming you back for another memorable visit!
820 meters to public transportation
Hot tub
Currency exchange
Air conditioning
“Exceptional Staff Made My Stay Memorable”
I recently had the pleasure of staying at the Hilton Odawara Resort & Spa for two nights, and I cannot say enough about the wonderful experience I had. What truly stood out during my stay was the exceptional staff who went above and beyond to make my visit extraordinary. From the moment I arrived, I was greeted with warm smiles and a genuine eagerness to assist. The front desk staff were not only professional but also incredibly friendly. They patiently answered my questions and provided helpful information about the hotel and the local area. I must give a special shout-out to the concierge staff, particularly Hanano, who played a significant role in enhancing my stay. Hanano assisted me in booking railway tickets for my next stop and even helped me download a helpful travel app. Her knowledge and willingness to go the extra mile were truly impressive. What truly touched me was the Hilton Odawara Resort & Spa's commitment to guest satisfaction even after I had checked out. I realized that I had left a JBL clip in my room after departing. After contacting the hotel and informing them of my next destination in Tokyo, they swiftly took action. They contacted the housekeeping team, arranged for the delivery of my forgotten item, and followed up with me to ensure I received the package. Their proactive approach and attentiveness left me truly impressed. In summary, the staff at the Hilton Odawara Resort & Spa made my stay truly exceptional. Their warmth, professionalism, and dedication to guest comfort were evident in every interaction. I left the hotel with not only fond memories but also with a sense of genuine care from the staff. I wholeheartedly recommend the Hilton Odawara Resort & Spa to anyone seeking a memorable and comfortable stay in the Odawara area. The exceptional staff, including Hanano and the entire team, make all the difference, and I look forward to returning for another visit in the future. Thank you, Hilton Odawara Resort & Spa, for an unforget