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Lobby, Jen Manila by Shangri-La in Manila
Deluxe Hot Deal - Min. 2 nights, Jen Manila by Shangri-La in Manila
Swimming pool [outdoor], Jen Manila by Shangri-La in Manila
Swimming pool [outdoor], Jen Manila by Shangri-La in Manila
Fitness center, Jen Manila by Shangri-La in Manila
Bathroom, Jen Manila by Shangri-La in Manila
Coffee shop, Jen Manila by Shangri-La in Manila

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8.2

Excellent

2,209 reviews

2,209 reviews

See map
See map

8.2

Excellent

Location rating score

Excellent location - 1.82 kilometers from city center
Excellent for walking
Parking
FREE
Walkable places
Roxas Boulevard
90 m
Gen. Vicente Lim Memorial
100 m
Cultural Center of the Philippines
240 m
ASEAN Garden
240 m
Strike Zone Sports Complex
280 m
Popular landmarks
Robinsons Place Manila
2.0 km
Manila Ocean Park
2.8 km
Rizal Park
2.9 km
National Museum
3.3 km
Fort Santiago
3.6 km
Closest landmarks
EAC MATERNITY CLINIC
140 m
Networld Hotel Manila SM Kenko sauna
400 m
Russian Embassy
400 m
Vietnam Embassy
410 m
Metropolitan Museum of Art
460 m

Jen Manila by Shangri-La

3001 Roxas Boulevard, Malate, Manila, Philippines, 1305 - See map

Conveniently situated in the Malate part of Manila, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

900 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Manila are being booked every minute!
Value for money8.1
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport6.0 km

Rooms available at Jen Manila by Shangri-La

Excellent
Room comfort & quality

8.4

Deluxe Hot Deal - Min. 2 nights
...
  • Room size: 36 m²/388 ft²
  • Separate shower/bathtub
Enter dates to see prices
Executive Suite 1 King
...
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Twins
...
  • 2 single beds
Enter dates to see prices
Premier Suites
...
    Enter dates to see prices
    Deluxe Bay View 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Club Room 1 King
    ...
    • 1 king bed
    Enter dates to see prices
    Club Bay View 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Club Room 2 Twins
    ...
    • 2 single beds
    Enter dates to see prices
    Deluxe Bay View 1 King
    ...
    • 1 king bed
    Enter dates to see prices
    Deluxe Room 1 King
    ...
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does Jen Manila by Shangri-La offer airport transfer?

    Jen Manila by Shangri-La provides airport transfer service upon request with an additional charge of 979 PHP in local currency. To request, check the box on the booking form just before the payment page.

    Does Jen Manila by Shangri-La have a fitness center?

    Jen Manila by Shangri-La features free 24-hour fitness center that is conveniently located at the tip of your finger, allowing you to get your daily training session in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.

    Does Jen Manila by Shangri-La provide an option for contactless check-in and check-out?

    At Jen Manila by Shangri-La, customers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

    What is the typical travel time to a nearby airport from Jen Manila by Shangri-La?

    The average travel time to get from Jen Manila by Shangri-La to the airport is 20 minutes, but please bear in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

    What attractions are close by Jen Manila by Shangri-La that are in walking distance?

    While residing at Jen Manila by Shangri-La, start off your holiday by checking out the nearest points of interest that are within close proximity to the property which include Gen. Vicente Lim Memorial, Cultural Center of the Philippines, and ASEAN Garden.

    What is the average rating that past Families with young children have given to Jen Manila by Shangri-La?

    Past families with young children that have stayed at this property have given Jen Manila by Shangri-La an average rating of 8.5. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

    What dining places are in close proximty of Jen Manila by Shangri-La?

    Jen Manila by Shangri-La’s neighborhood is Malate which includes popular restaurants such as Century Park Seafood Restaurant, Zark's Burgers, and Szechuan House.

    What well-known shopping destinations are close by Jen Manila by Shangri-La?

    Shopping options in Jen Manila by Shangri-La’s Malate neighborhood include Robinsons Place Manila.

    What time is check-in and check-out at Jen Manila by Shangri-La?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified hours may be charged an additional fee.

    See map

    Explore the neighborhood

    What people love about Jen Manila by Shangri-La

    • 10

      Exceptional
      Staff 

      "Staff provides excellent customer service, the breakfast is amazing, and the rooms are very nice and alway's clean."

      james.wareham1@gmail.com

      |

      October 30, 2020

    • 10

      Exceptional
      Cleanliness

      "It is great value for money, particularly the Club Rooms and Suites and they are always clean and tidy."

      Craig

      |

      February 18, 2020

    • 10

      Exceptional
      Location

      "It's close to the airport and Mall of Asia and the staff and amenities are more 5 star than four."

      Craig

      |

      March 4, 2021

    Property ranking|Compared to 5,242 Manila properties
    See all rankings
    Room comfort score
    8.4/10
    Service score
    8.6/10
    Cleanliness score
    8.3/10
    Couples review score
    8.3/10
    Better than
    99
    %
    of Manila properties
    Better than
    94
    %
    of Manila properties
    Better than
    93
    %
    of Manila properties
    Better than
    92
    %
    of Manila properties
    Overall rating:

    8.2

    Excellent
    2,200 reviews
    Cleanliness
    8.3
    Facilities
    7.8
    Location
    8.2
    Read all reviews >
    What travelers say they love:
    The room where we stayed was clean and comfortable;
    Maria from Philippines
    Family with young children
    More about Jen Manila by Shangri-La

    More about Jen Manila by Shangri-La

    Rebranded by Shangri-La Hotels and Resorts in late 2014, Jen Manila by Shangri-La on Roxas Boulevard is just 400 meters from Manila's conference and exhibition centers. Its rooms offer LCD TVs and views of Manila Bay and Roxas Boulevard. The property is just a 20-minute drive from Ninoy Aquino International Airport.

    Jen Manila by Shangri-La provides guests with recreational facilities such as the Paseo del Sol outdoor swimming pool, children's wading pool, and a fitness center. The hotel also offers in-room massage.

    The signature restaurant - Kitsho - serves authentic Japanese cuisine and houses a cozy bar. Asian cuisine and an international lunch buffet is served at Latitude. The Lobby Lounge offers nightly entertainment while Coffee.com offers light fare and broadband Internet access.

    Show less

    Amenities and facilities

    Very good
    Facilities

    7.8

    Most talked about facilities

    Housekeeping

    73 mentions

    Breakfast

    72 mentions

    Food & Dining

    56 mentions

    Swimming Pool

    37 mentions

    Languages spoken
    • English
    • Filipino
    • Malay
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet [LAN]
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Swimming pool [outdoor]
    • Tours
    Cleanliness and safety
    • Body thermometer
    • Breakfast in room
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Safe dining setup
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Happy hour
    • Poolside bar
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Cash withdrawal
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Kids meal
    • Swimming pool [kids]
    Access
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]
    Getting around
    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Valet parking

    Food and dining

    Breakfast options
    • Asian

    Location

    3001 Roxas Boulevard, Malate, Manila, Philippines, 1305
    Excellent
    Location

    8.2

    Airports
    • Ninoy Aquino International Airport (MNL)
      6.0 km 19 min drive
    • Subic Bay International Airport (SFS)
      80.3 km
    Public transportation
    • Vito Cruz LRT Station
      890 m
    • Gil Puyat LRT Station
      1.1 km
    Hospital or clinic
    • EAC MATERNITY CLINIC
      140 m
    Shopping
    • Robinsons Place Manila
      2.0 km
    Convenience store
    • 7 Eleven
      320 m 5 min drive
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Robinsons Place Manila
      2.0 km
    • Manila Ocean Park
      2.8 km
    • Rizal Park
      2.9 km
    • National Museum
      3.3 km
    • Fort Santiago
      3.6 km
    • San Agustin Church
      3.6 km
    • Casa Manila
      3.7 km
    • Manila Cathedral
      4.0 km
    • Intramuros
      4.1 km
    • Quiapo Church
      4.5 km
    Nearby landmarks
    • Roxas Boulevard
      90 m
    • Gen. Vicente Lim Memorial
      100 m
    • EAC MATERNITY CLINIC
      140 m
    • Cultural Center of the Philippines
      240 m
    • ASEAN Garden
      240 m
    • Strike Zone Sports Complex
      280 m
    • Harrison Plaza
      300 m
    • Central Bank Money Museum
      330 m
    • Fo Guang Shan Mabuhay Temple
      350 m
    • Star Theater
      370 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details upon completing the booking.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee979 PHP
    • Travel time to airport (minutes)20
    Extras
    • Breakfast charge (unless included in room price)750 PHP
    The property
    • Non-smoking rooms/floorsYes
    • Number of bars/lounges2
    • Number of floors19
    • Number of restaurants2
    • Number of rooms 308
    • Room voltage220
    • Most recent renovation2013

    Reviews of Jen Manila by Shangri-La from real guests

    Provided by verified guests of Agoda
    8.2
    /
    10
    Cleanliness8.3
    Facilities7.8
    Location8.2
    Room comfort and quality8.4
    Service8.6
    Value for money8.1
    High score for Manila
    Rating
    9+ Exceptional (386)
    8-9 Excellent (282)
    7-8 Very Good (368)
    6-7 Good (124)
    <6 Below Expectation (142)
    Time of the year
    Mar - May (332)
    Jun - Aug (271)
    Sep - Nov (335)
    Dec - Feb (364)

    Show reviews that mention 

    Showing 1,302 verified guest comments
    12345
    10.0
    Exceptional
    james.wareham1@gmail.com from United States
    Couple
    Club Twin Room
    Stayed 2 nights in December 2019

    Excellent Hotel”

    Hotel Jen is the one of the best hotels I have stayed at during all my stays in the Philippines. It's by far the best for the money hands down. Staff provides excellent customer service, the breakfast is amazing, and the rooms are very nice and alway's clean. the location is good and you can normally get a taxi. The pool is wonderful as well. The only issue really for me is the fact that every time you come and go they want to pat you down and scan any bags you may have, but that is every single hotel in the country so it's not like it's their fault.. Keep up the excellent work Hotel Jen you are doing nothing less than an excellent job. Thanks for all you do. Very happy customer.

    Reviewed October 30, 2020

    See room deals

    Dear Mr. James, Thank you for affording sometime to share your stay experience with us and I am glad that you had an excellent one. Thank you very much for all your positive thoughts about our team, service, breakfast, room and location. I hope that you enjoyed spending time at the pool. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded December 17, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Craig from Philippines
    Couple
    Executive Suite 1 King - Room Only
    Stayed 1 night in May 2019

    Love Hotel Jen!”

    Hotel Jen has quickly become our 'go to' Hotel when staying in Manila. It is great value for money, particularly the Club Rooms and Suites and they are always clean and tidy. The staff are particularly friendly and extra helpful. The executive lounge is comfortable with a good range of food and beverage options available. In fact we rate this Lounge better than some other 5 star hotels in Manila. Thanks Hotel Jen!

    Reviewed February 18, 2020

    See room deals

    Dear Mr. Craig, Thank you for sharing your recent stay with us. Thank you for all your kind words about our hotel, rooms, team, service which I gladly shared to them. I hope that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 20, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Celestina from Philippines
    Family with young children
    Club Double Room
    Stayed 1 night in December 2019

    Quite Skeptical At First But WORTH IT!”

    Our initial plan was to book at one of the hotels located in City of Dreams but to no avail, we had to go with our plan B, which is Hotel Jen. At first I couldn't help but compare it to other hotels but after spending 5 minutes inside the lobby and dealing with their staff, I knew it was the perfect place to spend New Year's Eve. The room is superb too! I thought it would look somewhat "outdated" but it's not. The room design is modern and sharp. Will book again for sure!

    Reviewed July 02, 2020

    See room deals

    Dear Ms. Celestina, Thank you for sharing your stay experience with us and thank you for spending New Year with us. Thank you for all your kind words about our team, our service and our room which I gladly shared to the team. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded December 17, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    David from Philippines
    Family with young children
    Deluxe Double Room
    Stayed 1 night in February 2020

    Once again, a satisfactory experience!”

    Great welcome by Security and Front Desk staff. No hitch check-in. Spacious room, not often found elsewhere .. probably due to meeting Holiday Inns' specifications at the design stage. Clean and carefully prepared Dinner and breakfast buffet offerings were truly international in scale and scope, and great value. Don't expect so-called "fine dining" but you're unlikely to feel hungry before your next scheduled meal. The all-day coffee shop offers variety and value, too. Check-out was accurate and baggage service were swift. Fifth visit in less than 30 months. As McArthur said: I will return!

    Reviewed February 07, 2020

    See room deals

    Dear Mr. David, Thank you for affording sometime to share your stay experience with us. I am glad to know that our Security and Front Desk team made you feel welcome. Thank you also for your kind words about our food, service and our team are well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded February 24, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Michael from Japan
    Couple
    Club Twin Room
    Stayed 1 night in January 2020

    Outstanding!!”

    Super clean property. Professional and friendly staff. Club level room was just perfect and the view of Manila Bay from the Lounge is spectacular. Great breakfast buffet. A must stay in Manila. We will certainly be back. Thank you to the awesome staff!!

    Reviewed January 06, 2020

    See room deals

    Dear Mr. Michael, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our hotel specifically about our view, breakfast, team and your service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded January 17, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Daniel from United States
    Couple
    Deluxe Twin Room
    Stayed 4 nights in August 2019

    Best hotel”

    This is very fancy hotel in my opinion. They have variety of food that you can select, very spacious room and overlooking view from manila bay and star city .

    Reviewed June 12, 2022

    See room deals

    10.0
    Exceptional
    Michael from Australia
    Solo traveler
    Club Twin Room
    Stayed 2 nights in August 2019

    Awesome”

    I always stay at Hotel Jen when im in Manila. Valve for money. Breakfast has a lot of variety. Stay club lounge best one in Manila. Thanks to all the staff at Hotel Jen for making my stay comfortable.

    Reviewed January 12, 2020

    See room deals

    Dear Mr. Michael, Thank you for affording sometime to share your stay experience with us. Your kind words for our hotel specifically about our breakfast and our team are is well appreciated. We hope that you enjoyed spending time at the Club Lounge. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded January 30, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Cherry from Philippines
    Couple
    Club Twin Room
    Stayed 1 night in February 2020

    our stay is very excellent they give us what we requested for a bay view area it’s our 2nd time here”

    our stay is very excellent they give us what we requested for a bay view area it’s our 2nd time we avail the cLub-room with Complimentary foods and cocktails all you what coffee are so gOod even margarita was always taste best here and we keep on cOming back again löve this hotel always food where excellent worth it what you paid off

    Reviewed February 16, 2020

    See room deals

    Dear Ms. Cherry, Thank you for affording sometime to share your recent stay experience with us and I am glad to know that you enjoyed spending time at the Club Lounge. Thank you for all your positive thoughts about our hotel which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 24, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Craig from Philippines
    Couple
    Club Twin Room
    Stayed 1 night in March 2020

    Always Great Service!”

    Hotel Jen has fast become our favourite stopover destination in Manila. It's close to the airport and Mall of Asia and the staff and amenities are more 5 star than four. Thanks Hotel Jen!

    Reviewed March 04, 2021

    See room deals

    Dear Mr. Craig, Thank you for affording sometime to share your recent stay experience with us. Thank you for very positive thoughts about our location, our team and our amenities which I gladly shared to the team. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded March 11, 2021
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Cheid from Philippines
    Couple
    Stayed 1 night in January 2020

    Underrated hotel!”

    5-star service, food was also superb! The rooms were clean and the toiletries are lux! Will surely come back and recommend to friends.

    Reviewed January 21, 2020

    See room deals

    Dear Cheid, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our food, room and our amenities which I gladly shared to the team. Thank you for recommending us to other guests. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded January 30, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Armida from Philippines
    Group
    Stayed 1 night in December 2019

    Value for money”

    We had a great time at the hotel. Location is good and they have adequate selection on buffet breakfast. They even have my favorite tea, Dilmah! Will definitely comeback soon.

    Reviewed March 04, 2020

    See room deals

    Dear Ms. Armida, Thank you for sharing your most recent stay experience with us. Your kind words about our location and our buffet breakfast are well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We are glad that you stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded March 04, 2020
    Jen Manila by Shangri-La
    9.6
    Exceptional
    Casey from United Kingdom
    Family with young children
    Club Twin Room
    Stayed 3 nights in February 2020

    Amazing stay”

    From the moment we checked in we were treated as VIPs, especially my 2 year old daughter Rosie. The staff were so friendly and catered to your every need. We stayed on the 19th floor so received the club level service and use of the lounge with breakfast, afternoon tea and evening cocktails. The food and drinks served were delicious and ideal for a busy city trip to finish our trip to the Philippines. Overall the standards and service we experienced exceeded our expectations. Second to none. Great stay!

    Reviewed February 17, 2020

    See room deals

    Dear Casey, Thank you for sharing your recent stay experience with us. I am glad to know that our team displayed great customer service during your stay. I shall share your kind words to them. Your comments mean a lot to us all as they help us to continually strive to further improve. We are pleased that you had an amazing stay with us and we hope for your return. Kind regards, Frencie Duadua Hotel Manager

    Responded February 24, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Craig from Philippines
    Couple
    Club Twin Beds
    Stayed 1 night in September 2019

    Great Value and Friendly Staff”

    We love to stay at Hotel Jen, particularly in the Club Rooms or Suites. The staff in Lounge are super friendly and the service is fantastic. Thanks again!

    Reviewed February 05, 2020

    See room deals

    Dear Mr. Craig, Thank you for affording sometime to share your recent stay experience with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our room, team and your service experience which I gladly shared to the them. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded February 24, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    lilibeth from Philippines
    Family with teens
    Club Twin Room
    Stayed 2 nights in December 2019

    Beth from the Philippines ”

    Friendly and helpful staff especially Clara of reservation... excellent location

    Reviewed January 08, 2020

    See room deals

    Dear Ms. Lilibeth, Thank you for affording sometime to share your stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our team, service and our location which I gladly shared to the team in particular Clara at Reservations. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager

    Responded January 23, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Elena from Philippines
    Couple
    Club Twin Room
    Stayed 2 nights in December 2019

    Last 2019 staycation”

    Best staycation, as always, Hotel Jen never fails to amaze us. We enjoy every mi ute of our stay.

    Reviewed January 01, 2020

    See room deals

    Dear Ms. Elena, Thank you for sharing your recent stay experience with us. Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded January 17, 2020
    Jen Manila by Shangri-La
    9.2
    Exceptional
    Arvind from Malaysia
    Solo traveler
    Stayed 3 nights in February 2020

    Exceptional”

    It was a great pleasure to stay at Jen Hotel. The staff were great and helpful, right from check in to check out, buffet breakfast was excellent, room was big, spacious and very comfortable. Only complaint I would have is the bathroom. The room details said separate shower but it's actually a bath tub. When I tried to change, reception said that all their rooms are like that. Not my preferance as I consider it a little dangerous to get in and out of the tub to shower. Other than that, it was a great stay and I'd highly recommend the hotel.

    Reviewed February 11, 2020

    See room deals

    Dear Mr. Arvind, Thank you for spending time to share you stay experience with us. Thank you for your positive thoughts about our team, service, buffet breakfast and our room which I gladly shared to the team. Your feedback about the bathroom is well noted. Thank you for recommending us to other guests. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 20, 2020
    Jen Manila by Shangri-La
    9.6
    Exceptional
    Madeline from Philippines
    Couple
    Club Twin Room
    Stayed 2 nights in January 2020

    Worth our money :) ”

    Pros: we recommend getting the club room. You'll have acces to the club lounge which has overflowing non-alcoholic beverages. Then exclusive for breakfast buffet as well. Has tea time and cocktails time. :) The staff are friendly too! Esp Joan. :) Cons: the pool toooo cold. No heater.

    Reviewed January 06, 2020

    See room deals

    Dear Ms. Madeline, Thank you for sharing your recent stay experience with us and for recommending our Club Lounge to other guests. Your kind words about our team are also appreciated. Your feedback about the pool is well noted. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope for your return. Kind regards, Frencie Duadua Hotel Manager

    Responded January 17, 2020
    Jen Manila by Shangri-La
    9.6
    Exceptional
    Maria from Japan
    Family with teens
    Club Twin Room
    Stayed 1 night in November 2019

    family trip”

    its very nice and unforgetable memories we have esp my family and my fiancee.hopefully that if we visit to philippines to see my family there mdiffenitly stay in this hotel.

    Reviewed October 30, 2020

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    Dear Ms. Maria, Thank you for sharing your stay experience with us. Your kind words are well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We are happy that you had a memorable stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded December 17, 2020
    Jen Manila by Shangri-La
    9.6
    Exceptional
    Josefina from Philippines
    Family with teens
    Deluxe Twin Room
    Stayed 1 night in February 2020

    Exceptional”

    Nice staff and good location. However, have no complimentary fruits in the fridge, i got two rooms, upon check in, one room is still not ready. Difficult to reach the front lobby by phone during my follow up of the room. It took a while before the room was available.

    Reviewed February 27, 2020

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    Dear Ms. Josefina, Thank you for sharing your recent stay experience with us. Your kind words about our team and our location are well appreciated. I am sorry that your other rooms was not ready yet upon check in. Your feedback about welcome fruit and service at the Service Center is well noted. Rest assured that this will be addressed and followed through with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded March 04, 2020
    Jen Manila by Shangri-La
    10.0
    Exceptional
    Vanessa from Philippines
    Group
    Deluxe Double Room
    Stayed 1 night in February 2020

    Nice staycation with friends”

    Breakfast is good and pool is nice.

    Reviewed June 06, 2020

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    Dear Ms. Vanessa, Thank you for sharing your stay experience with us. Your kind words for our breakfast and pool are well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager

    Responded July 20, 2020
    Jen Manila by Shangri-La
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