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Hyatt Regency Guam
1155 Pale San Vitores Road, Tumon Bay, Guam, Guam, 96913-4206 - See map
Strategically situated in Tumon Bay, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. This 4-star property features restaurant to make your stay more indulgent and memorable.
Highlights
Announcements by hotel (1)
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.Facilities
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Fitness center
Check-in/out [express]
BBQ facilities
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/648/648890/648890_17081019000055313407.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/648/648890/648890_17081019000055313409.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [kids]](http://pix10.agoda.net/hotelImages/648890/0/498b7d1838bdbc052292c960e14aa11a.jpg?ca=0&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/648890/0/126ca822b0c55bb792b5fa825c557844.jpg?ca=0&ce=1&s=98x98&ar=1x1)
Staycation perfection ”
Hyatt (Guam) is our main go-to hotel of choice. We’ve done our wedding, sons birthday and numerous staycations and dinners. Never disappoints! Timing was kinda off for us this time around, being with the pandemic at the moment. But the hotels cleanliness was assuring enough for us to want to stay over.
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Dear Jan, Thank you for your wonderful review. We always try to provide the best service to our guests. We look forward to welcoming you back soon! Thank You! Hyatt Regency Guam team
Good quality than expected.”
After checking the reviews of several hotels, I would like to say that the selected hotel was Hyatt, and that selection was not wrong. The hotel facilities and rooms were in good condition and the staff were very friendly. The facilities were very good and there was a lot of fun.
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Dear HOON, Warm greetings from Hyatt Regency Guam. It is lovely to learn that both our service delivered and the hotel's facilities exceeded your expectations. We're happy you had a fun time during your stay and hope you will choose to stay with us again. Sincerely, Hyatt Regency Guam Team
that's very nice!!!”
it was so awesome!! everybody was so kindness. very very cleanroom. my trip was so perfect.
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Thank you for choosing to stay with us. We're glad you had a lovely time and hope you will return again in the future.
Our go-to family staycation”
Me and my family definitely enjoyed staying here once again. Cleanliness of rooms, convenience, staff and overall experience was perfect. Thank you!
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Great!”
all hard working staffs
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Thank you for recognizing our team Minkee. We are very proud of the service they deliver. We look forward to welcoming you back for another visit in the near future.
1 night staycation- 2 twins bed ocean view Family.”
Love the Room I choose although, very wide and I really liked the bathroom side. The amenities stated Cookies upon arrival, but cookies is not there when we came. They put us up @7th floor and my views at the balcony was ok.I would’ve ask for a higher level for the sake of more nicer views next time. Some lights in the room wasn’t working as well. The jacuzzi at the poolside isn’t working & shower area is not Open. But the staff at the front-desk was very accommodating since they checked us in late-we checked out @1:00pm instead but you can still use the poolside till 7pm. Overall, it’s a great hotel rooms and accommodating staff. Will recommend this hotel rooms and the restaurant at the lobby too. Thanks and have a great day.
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Dear our valued guest, Thank you for choosing Hyatt Regency Guam and for sharing your feedback with us. We will always try our best to provide our guests clean, safe, and memorable services while you're staying here with us. Thank you. Sincerely, Hyatt Regency Guam Team
Best staff!”
Everyone was very helpful and accommodating.
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Dear Marie, Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for leaving us a review. We're happy to hear that you enjoyed your stay here with us. Our friendly team's looking forward to welcoming you back in the near future. Sincerely, Sophia Chu Hyatt Regency Guam
Very good”
Nice service, nice staff But no cancellation refund even during the outbreak of covid-19 A good company needs to take social responsibility of stopping disease spreading When we visited, very very few staffs wore face masks My friends and me had the most uncomfortable experience there in our lives And after coming back home we are all in self-isolation and worry about being infected.
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Dear our valued guest, Thank you for choosing Hyatt Regency Guam and for sharing your feedback with us. We will always try our best to provide our guests clean, safe, and memorable services while you're staying here with us. Thank you. Sincerely, Hyatt Regency Guam Team
I would definitely stay in this great Hotel again”
Though this hotel is dated and need some renovations, the Hyatt Regency Guam make the best out of all resources. The hotel is very nice and has all the amenities needed to make your stay very comfortable. The following are the pros and cons: Cons: -Dated facilities. - Though hotel is very clean some minor details were not maintain such as the AC filters were very dirty and the drainage in the balcony was dirty. -The hotel did not have their own chairs in the beach and the business that rents equipment had all their equipment in the water blocking part of the beach. Pros: -Prime location and quiet. -Great beach and beach view. -Excellent restaurant options we liked 4 out of 5. -Excellent Spa with great options. -3 great swimming pools and a nice little warm jacuzzi. -Great gardening and exotic birds. Overall I would definitely stay in this great Hotel again.
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This hotel is the best in Guam”
I staied 3days. I can say this hotel is one of the best service in the world. Even, the staff Lily who korean. Hers kind is over the classic. During the stay in guam. I reserved few activities. But there are little problem. Then Lily helped me so kindly. She call the company for me. and explain, slove the problem. I've never recieved this service anyother hotel. I'm really want to tell her thank you. Plz if you watch this message Send to her "Thank you so much. My travel was perfect because of you."
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Dear Namkook, Warm greetings from Hyatt Regency Guam. Thank you very much for sharing your experience with Lily. We are so happy to learn that she was able to assist you with your activities during your visit to Guam. We will certainly pass on your positive feedback to both Lily and the front office management team. We hope you enjoyed your time on the island and look forward to welcoming you back for another visit very soon. Sincerely, Sophia Chu General Manager
So-so”
Second time in guam. First time we stayed in outrigger. I would recommend outrigger for its perfect location. And the oceanview rooms are really oceanview. My oceanview in hyatt is more of trees and pool view. Staff are wonderful though and will really help you... bathroom needs major scrubbing...
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Dear Maritess, Warm greetings from Hyatt Regency Guam and thank you for your comments. We appreciate your feedback as it assists us in better understanding the experiences of our guests. Also, thank you for your kind words about our team. We are proud of the high level of service the team delivers every day. Sincerely, Sophia Chu General Manager
Great trip with Hyatte Regency Guam.”
Hafa adai! Great trip for me and my mom&sister, it was our first trip to Guam. Two of us arrive first, and I will be there late. So I certainly asked you when they arrive there, please check in first for them, before we departure, and you said 'yes I will'. BUT, One of your Korean staff stopped them at the lobby, and asked my passport, and keep saying 'If you don't have reserved person's passport, you can't check in'. They(my mom and sister) waited an hour in your hotel lobby!! How can she said that? That time, I was in airport to Guam. If they took my passport, how can I go there? It was disappointed. But except that, I'm totally SATISFIED!
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Dear Seunghye, Hafa Adai and thank you for staying with us! It is lovely to hear you were satisfied with your stay. In regards to your check-in experience, we apologize for the confusion. Due to security reasons, we are unable to check-in guests if their names do not appear on the reservation without the presence of the reservation holder. However, for added convenience, we do have the ability to place more than one name on the reservation to assist with situations such as the one you and your family had. In the future, please feel free to contact our reservations team before your arrival and we can assist you further with this. Thank you again for choosing to stay with us and we look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager
It's Okay..but not worth the money”
The hotels interior looks old but I've been to Guam multiple times and I'm starting to believe its the feel of all the hotels in the area. However, the Hyatt was nice and staff was friendly but it was extremely over-priced.
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Best hotel ever!”
The manager,room,sanitary,location ...everything was so much perfect than i imagined! love hyatt:)
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Dear Ms. Park, Thank you for choosing Hyatt Regency Guam. It is wonderful to hear you had a great stay! We appreciate all your positive feedback about our services and facilities, and we look forward to welcoming you back again in the future. Sincerely, Sophia Chu General Manager
Our Hotel Experience”
Overall Ambiance is very good. All hotel staff are friendly and accomodating. Our 2yr old son enjoyed the pool! Hotel location is very good because of walking distance to shopping malls. Here are some things for improvement: - Room needs modernization. - Overall food quality/taste - The buffet (whether Cafe Kitchen or Niji) were so so..
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Dear Marichelle, Warm greetings from Hyatt Regency Guam! Thank you for choosing to stay with us and for sharing your experience. It is lovely that your son was able to enjoy the pool and that you found our location convenient. We also appreciate you sharing some areas of improvement. I have shared these with the departmental management teams who are working on ways to improve the experience for our guests. We look forward to welcoming you back in the future. Sincerely, Sophia Chu General Manager
Best location ever”
Its location is great. Breakfast at this hotel is okay, but there are not lots of options despite of the price. Swimming pool is huge and nice, but not for the kids. It is quite deep for children, so if your children are afraid of water, you should be together all the time or go to the beach. The beach is so close and beautiful.
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Dear Joo, Thank you for taking the time to share your feedback. We appreciate the positive rating. We hope that you will visit us again in the future. Sincerely, Sophia Chu General Manager
Totally worth!”
Very nice view with the best beach and swimming pool facilities when compared to surrounding hotels Nice rooms and friendly staff Will definitely come back next time!
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Acceptable”
Here is the feedback that I sent to Hyatt. As a Hyatt Regency Hotel member, I feel it is important for me to let you know that I was disappointed with my recent stay at the Hyatt Guam Regency Feb 16 - 23, in room 817 for which I paid approximately $420 per night. Based on my experience, I would not recommend the hotel to anyone who is planning a trip to Guam nor would I return to this hotel if I return to Guam. Our room, 817 was also not 5-star quality. The door had chips in the paint and marks. All of the chair cushions are stained. There are stains, marks and dents on almost every wall. The tile grout (floor and bathroom) is uniformly discolored. Twice during our stay, our room was not serviced- on the second day and fifth day of our stay. We did call hotel services and ask for service. The second time we asked to see the housekeeping manager and he told me that the maid had tried to clean our room but the door was double locked, which was not true. The usual practice o
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My family review”
It was average family liked pool n beach, but rooms smelled humid, moldy curtain n liner not safe for asthmatics etc plus hope we weren't exposed to black mold! Hallway Carpet on floor had dustbunnies n debris undisturbed entire week we were there. We had rental car thankfully, staff friendly but gave poor directions. Doesn't live up to Hyatt name very expensive for lacking standards n sanitation. Should have qualified health inspection performed. Owner/management appears to be squeezing out profit without investment inbasic facility maintenance. Next visit to Guam would need to see improvements to consider staying here again.
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Nice and strategically located hotel”
Except for the initial problem with the aircondition unit, the hotel is clean and staff are very friendly
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