Agoda Preferred

Krystal Cancun

3.5 stars out of 5
BLVD. KUKULCAN KM 9 LOTES 9 Y 9A ZONA HOTELERA, Hotel Zone, Cancun, Mexico, 77500 - See map

Embark on an unforgettable, exclusive getaway for two at Krystal Cancun! Located in the vibrant Hotel Zone, this resort offers easy access to white sandy beaches, watersports, and an exciting nightlife scene. Enjoy modern comfort and stunning views from the well-appointed rooms with air conditioning, private balcony/terrace, Wi-Fi, and refreshing showers. Discover nearby landmarks like Flea Market Coral Negro, Mandala Beach, and Plaza Caracol. At Krystal Cancun, you'll enjoy excellent service, delicious buffets, an awesome pool, and comfortable accommodations. Escape with your partner or friend and create lasting memories in this tropical paradise. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Hygiene Plus

Front desk [24-hour]

Airport transfer

Private beach

Currency exchange

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Spa

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Cancun every 4 minutes on Agoda.com
See map

9.0Exceptional

Location rating score

Exceptional location
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
Playa Gaviota Azul
60 m
Plaza Caracol
260 m
Dady'O
320 m
Forum By The Sea
330 m
Flea Market Coral Negro
430 m
Popular landmarks
La Isla Shopping Village
3.4 km
Interactive Aquarium
3.4 km
Avenida Kukulkan
4.1 km
Torre Escenica
4.6 km
Mayan Museum of Cancun
7.5 km
Closest landmarks
Mandala Nightclub
260 m
Solobuceo
260 m
Congo Bar
280 m
Coco Bongo
310 m
Coco Bongo Show and Disco
920 m
Value for money6.9
Distance to city center9.0 km
Location rating9.0
Nearest airportCancun International Airport (CUN)
Distance to airport16.9 km

Rooms available at Krystal Cancun

Club Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 double beds or 1 king bed
Enter dates to see prices
Standard 1 King Bed
...
  • Room size: 33 m²/355 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 2 double beds or 1 king bed
Enter dates to see prices
Family Studio Sea View
...
  • Room size: 33 m²/355 ft²
  • Sea view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Standard 2 double beds
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Romantic Sea View Room
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Double Room
...
  • City view
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Luxury Double Room, 1 King Bed, Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Luxury Double Room, 2 Double Beds, Balcony, Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Krystal Club with Balcony Ocean View, Two Double Beds
...
  • Room size: 34 m²/366 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does Krystal Cancun have bars on the premises?

Indulge in your favorite refreshments at Krystal Cancun with the property's accessible bar. Visitors can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and amplify your evening fun at nightclub.

Does Krystal Cancun have a fitness center?

Krystal Cancun features charges applied fitness center that is fittingly situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

Does Krystal Cancun provide dry cleaning services?

Yes! Krystal Cancun provides dry cleaning service that is available all throughout your stay, making sure you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

What kinds of facilities are available for kids at Krystal Cancun?

While on holiday getaway with your family, your kids can also experience the fun in sports and recreation facilities offered at Krystal Cancun which include kids pool, children's playground, and kids club.

What is the average travel time to the closest airport from Krystal Cancun?

The average travel time to get from Krystal Cancun to the airport is 20 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.

What bars are in close proximty of Krystal Cancun?

While remaining at Krystal Cancun, indulge in your evening or night out at Mandala Nightclub, Congo Bar, and Coco Bongo to get the most out of your nightlife.

How long do guests normally stay at Krystal Cancun?

Verified past guests that have stayed at Krystal Cancun had an average nightly stay of 3 nights at this property.

What is the typical rating that verified Families with young children have given to Krystal Cancun?

Past families with young children that have stayed at this property have given Krystal Cancun an average rating of 7.4. You can look up more complete customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What well-known shopping destinations are nearby Krystal Cancun?

Shopping options in Krystal Cancun’s Hotel Zone neighborhood include Flea Market Coral Negro.

What time is check-in and check-out at Krystal Cancun?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the designated hours may be charged an additional fee.

What is the closest airport to Krystal Cancun?

The nearest airport to Krystal Cancun is Puerto Juarez, 9.0 km away.

Is breakfast offered at Krystal Cancun?

Wake up to an incredible buffet breakfast at Krystal Cancun. Visitors can enjoy breakfast offered with an additional charge of 10 USD for children and 20 USD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the resort.

More about Krystal Cancun

More about Krystal Cancun

Experience the Vibrant Charm of Krystal Cancun

Welcome to Krystal Cancun, a 3.5-star hotel nestled in the heart of Cancun, Mexico. With its prime location, this hotel offers easy access to the city's vibrant attractions, pristine beaches, and bustling nightlife. Whether you're seeking a relaxing beach getaway or an adventurous exploration of the local culture, Krystal Cancun is the perfect choice for your next vacation. As you step into the hotel, you'll be greeted by a warm and inviting atmosphere. With its last renovation in 2009, Krystal Cancun boasts modern and stylish interiors that perfectly blend with the hotel's rich history. Built in 1981, this hotel exudes a timeless charm that is sure to captivate your senses. Krystal Cancun features a total of 502 well-appointed rooms, ensuring a comfortable and memorable stay for every guest. Each room is thoughtfully designed with modern amenities and plush furnishings, providing a tranquil sanctuary after a day of exploring the city. From cozy standard rooms to spacious suites, there is a perfect accommodation option to suit every traveler's needs. Check-in at Krystal Cancun begins at 03:00 PM, allowing you to settle in and start your vacation at your own pace. The check-out time is until 12:00 PM, giving you ample time to enjoy your last moments in this tropical paradise. Additionally, this hotel understands the importance of family vacations, and children between the ages of 0 to 4 can stay free of charge, making it an ideal choice for families. Conveniently located just 20 minutes away from the airport, Krystal Cancun offers easy access to and from your travel destinations. Whether you want to explore the vibrant city center, which is just 9.0 km away, or soak up the sun on the pristine beaches, this hotel's location ensures that you are never far from the action. Experience the vibrant charm of Krystal Cancun and create unforgettable memories in the heart of Cancun, Mexico. Book your stay today and embark on a journey of relaxation, adventure, and discovery.

Unforgettable Entertainment at Krystal Cancun

At Krystal Cancun, the entertainment options are endless, ensuring a memorable stay for every guest. From vibrant shops to a lively bar and a pulsating nightclub, there is something for everyone. Indulge in a pampering session at the salon or relax with a soothing massage. For the ultimate relaxation, take a dip in the hot tub or unwind in the sauna and steam room. The hotel also boasts a luxurious spa where guests can rejuvenate their mind, body, and soul. The lush garden provides a serene escape, perfect for a leisurely stroll. Don't forget to visit the gift/souvenir shop to take home a piece of Cancun's charm.

Experience a Sports Lover's Paradise at Krystal Cancun

At Krystal Cancun, sports enthusiasts will find an array of top-notch facilities to indulge in their favorite activities. Dive into the indoor pool for a refreshing swim or head to the outdoor pool to soak up the sun while enjoying a leisurely swim. The private beach offers a stunning backdrop for beach volleyball, frisbee, or simply lounging under the shade of a palm tree. For those who prefer a more active workout, the fitness center is equipped with state-of-the-art equipment to help you stay in shape during your stay. If you're a golf enthusiast, you're in for a treat with the on-site golf course. Tee off and enjoy a challenging round of golf surrounded by breathtaking views of the Caribbean Sea. Water sports lovers will also find plenty of options to choose from. Whether you're into motorized water sports like jet skiing or prefer non-motorized activities like kayaking and paddleboarding, Krystal Cancun has you covered. Additionally, diving and snorkeling excursions can be arranged for those looking to explore the vibrant underwater world of the Mexican Caribbean. After an exhilarating day of sports and activities, unwind at the poolside bar with a refreshing drink and relish the stunning views of the ocean. Krystal Cancun truly offers a sports lover's paradise for an unforgettable vacation.

Unparalleled Convenience at Krystal Cancun

Krystal Cancun is renowned for its exceptional convenience facilities, ensuring that every guest's needs are met with utmost efficiency and comfort. With 24-hour room service, guests can indulge in delectable meals and refreshing beverages at any time of the day or night, right in the comfort of their own room. The hotel also offers laundry service and dry cleaning, allowing guests to effortlessly maintain their wardrobe during their stay. For added peace of mind, safety deposit boxes are available to store valuable belongings securely. The dedicated concierge team is always on hand to assist with any requests or inquiries, ensuring a seamless and stress-free experience. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing guests to easily stay in touch with loved ones or catch up on work. Krystal Cancun also caters to the needs of smokers with a designated smoking area, providing a comfortable space for guests who indulge in this habit. Additionally, luggage storage is available for those arriving early or departing late, allowing guests to explore Cancun without the burden of their bags. With daily housekeeping, guests can enjoy a clean and tidy room throughout their stay, adding to the overall convenience and comfort of their experience at Krystal Cancun.

Convenient Transport Facilities at Krystal Cancun

Krystal Cancun offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. From the moment you arrive, you can take advantage of the airport transfer service, which allows you to relax and enjoy the scenic drive to the hotel. Additionally, the hotel provides a ticket service, making it easy for guests to book tours and explore the vibrant city of Cancun. For those who prefer to explore at their own pace, Krystal Cancun offers car hire services. With a car at your disposal, you can easily visit nearby attractions and discover the hidden gems of the region. The hotel also provides an onsite car park, ensuring that parking is never a concern. What's even better is that the car park is free of charge, allowing you to save on additional expenses. Whether you're planning to explore the city or simply need a convenient way to get around, Krystal Cancun's transport facilities have got you covered. From airport transfers to car hire services and a free onsite car park, the hotel ensures that your transportation needs are taken care of, leaving you with more time to relax and enjoy your stay in this beautiful destination.

Luxurious Room Facilities at Krystal Cancun

Indulge in ultimate comfort and luxury at Krystal Cancun, where every room is equipped with top-notch facilities to ensure a memorable stay. Step into your air-conditioned room and feel the cool breeze as you unwind after a long day of exploring Cancun. Get ready for a night out with ease as each room comes with a hair dryer, allowing you to style your hair effortlessly. For entertainment, a television with satellite/cable TV channels is provided, so you can catch up on your favorite shows or enjoy a movie night in the comfort of your room. Quench your thirst with the mini bar, stocked with a variety of refreshing beverages to suit your taste. Whether you're in the mood for a cold beer or a glass of wine, the mini bar has got you covered. At Krystal Cancun, your comfort and convenience are their top priorities. With these exceptional room facilities, you can relax and enjoy your stay to the fullest.

Indulge in Culinary Delights at Krystal Cancun's Dining Facilities

Krystal Cancun offers a wide range of dining facilities to satisfy every palate and craving. Whether you're in the mood for a quick bite or a leisurely meal, the hotel has you covered with its 24-hour room service, coffee shop, and restaurant options. Start your day off right with a delicious breakfast buffet, featuring a variety of hot and cold dishes to energize you for a day of exploring Cancun. For a casual dining experience, head to the hotel's coffee shop, where you can enjoy a freshly brewed cup of coffee or indulge in a selection of pastries and light snacks. If you prefer a more formal setting, the hotel's restaurant offers a diverse menu of international and local cuisines. From succulent seafood to mouthwatering steaks, there's something to please every taste bud. With attentive service and a stylish ambiance, dining at the restaurant is a truly memorable experience. No matter what time of day, Krystal Cancun's dining facilities are ready to cater to your culinary desires. So sit back, relax, and savor the flavors of Mexico at this exceptional hotel.

Discover the Perfect Room for Your Cancun Getaway at Krystal Cancun

At Krystal Cancun, we offer a range of beautifully appointed rooms to cater to every traveler's needs. Whether you're traveling with your family, on a romantic getaway, or simply seeking a comfortable and spacious room, we have the perfect option for you. Indulge in the breathtaking views of the ocean from our Club Ocean View rooms, featuring either 2 Double Beds or 1 King Bed. For those seeking a touch of luxury, our Deluxe Ocean View rooms offer spacious accommodations with the same bed options. Families will find the perfect retreat in our Family Studio Sea View rooms, which feature 1 King Bed or 1 Sofa Bed. Couples looking for a romantic escape will fall in love with our Romantic Sea View Room, featuring a cozy and intimate setting with a King Bed. Lastly, our Standard rooms offer comfort and convenience with either 1 King Bed or 2 Double Beds. When booking your stay at Krystal Cancun through Agoda, you can rest assured that you'll enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly interface, you can easily browse through our room options, compare prices, and make your reservation with just a few clicks. Say goodbye to the stress of searching for the best deal and let Agoda take care of all your booking needs.

Discover the Vibrant Hotel Zone in Cancun

Nestled along the breathtaking shores of the Caribbean Sea, the Hotel Zone in Cancun, Mexico is a vibrant and sought-after destination for travelers seeking sun, sand, and endless entertainment. Stretching over 25 kilometers, this strip of paradise is home to some of the most luxurious resorts, including the renowned Krystal Cancun. The Hotel Zone is a haven for beach lovers, with its pristine white sands and crystal-clear turquoise waters. Spend your days lounging under the warm Mexican sun, taking refreshing dips in the sea, or indulging in exciting water sports like snorkeling, scuba diving, and jet skiing. For those seeking a taste of adventure, nearby attractions such as the Cancun Underwater Museum and the El Rey Ruins offer a glimpse into the rich history and natural wonders of the region. When the sun sets, the Hotel Zone comes alive with a vibrant nightlife scene. From trendy beach clubs and rooftop bars to world-class restaurants and pulsating nightclubs, there is something for everyone to enjoy. Experience the famous Coco Bongo Show & Disco, where acrobats, dancers, and live music create an unforgettable spectacle. Whether you're looking to dance the night away or simply unwind with a cocktail in hand, the Hotel Zone has it all.

Getting from the Airport to Krystal Cancun: A Seamless Journey to Paradise

Nestled in the heart of the vibrant Hotel Zone in Cancun, Mexico, Krystal Cancun offers a luxurious and unforgettable retreat for travelers seeking sun, sand, and relaxation. Getting to this tropical oasis is a breeze, thanks to the convenient proximity of the airport or airports located near Cancun. If you're arriving at Cancun International Airport, the most common option for reaching Krystal Cancun is by taking a taxi or a private shuttle. The journey from the airport to the hotel takes approximately 20 minutes, allowing you to quickly immerse yourself in the beauty and tranquility of this beachfront paradise. Taxis are readily available outside the airport terminals, and the fare is fixed, providing a hassle-free experience. For those looking for a more budget-friendly option, public transportation is also available. The ADO bus service operates from the airport to the Hotel Zone, with frequent departures throughout the day. The bus ride offers stunning views of the turquoise Caribbean Sea and takes around 30 minutes to reach Krystal Cancun. It's a great way to experience the local culture and scenery while saving some money. No matter which mode of transportation you choose, the journey from the airport to Krystal Cancun is just the beginning of an incredible vacation experience. As you arrive at the hotel, you'll be greeted by the warm and friendly staff, ready to cater to your every need. The hotel itself boasts stunning ocean views, pristine white sandy beaches, and a range of amenities to ensure a memorable stay. Whether you're looking to unwind by the pool, indulge in delicious cuisine, or explore the nearby attractions, Krystal Cancun offers the perfect base for your Cancun adventure.

Discover the Vibrant Surroundings of Krystal Cancun

Situated in the heart of Cancun, Krystal Cancun offers easy access to a plethora of exciting landmarks and attractions. Just steps away from the hotel, you'll find Avenida Kukulkan, a bustling street lined with shops, restaurants, and vibrant nightlife. Take a leisurely stroll along this iconic avenue and soak up the lively atmosphere of Cancun. For beach lovers, Playa Delfines is a must-visit destination. Known for its stunning turquoise waters and powdery white sand, this picturesque beach offers the perfect spot to relax and soak up the sun. Whether you want to swim, sunbathe, or simply enjoy a romantic sunset, Playa Delfines is the place to be. History enthusiasts will be delighted to discover the Mayan Museum of Cancun and the El Rey Archaeological Zone. Immerse yourself in the rich ancient Mayan culture as you explore fascinating artifacts and archaeological ruins. The Mayan Museum showcases an impressive collection of artifacts, while the El Rey Archaeological Zone offers a glimpse into the ancient Mayan civilization. For a unique and interactive experience, head to the Interactive Aquarium. Get up close and personal with a variety of marine life, including dolphins, sharks, and stingrays. Watch captivating shows and even have the opportunity to swim with dolphins. It's an unforgettable experience for the whole family. To enjoy panoramic views of Cancun, take a ride on the Torre Escenica. This towering structure offers a 360-degree view of the city and its stunning coastline. Capture breathtaking photos and marvel at the beauty of Cancun from above. If you're looking for a more laid-back beach experience, Playa Tortugas and Playa Caracol are great options. These tranquil beaches offer crystal-clear waters, soft sand, and a range of water activities. Whether you want to snorkel, kayak, or simply relax under a palm tree, these beaches provide the perfect escape. For a touch of spirituality, visit the Parroquia de Cristo Resucitado. This beautiful church is a peaceful sanctuary where you can admire stunning architecture and find solace in its serene surroundings. Lastly, don't miss out on the vibrant nightlife at Mandala Beach. Dance the night away to the rhythm of lively music, enjoy delicious cocktails, and soak up the energetic atmosphere. It's the perfect place to let loose and create unforgettable memories. With its prime location, Krystal Cancun offers a gateway to all these incredible landmarks and attractions, ensuring an unforgettable stay in Cancun.





A Gastronomic Paradise Awaits

Nestled in the heart of Cancun, Krystal Cancun offers a gastronomic paradise for food enthusiasts. With a plethora of dining options in close proximity, guests can embark on a culinary journey like no other. Indulge in authentic Mexican cuisine at Mextreme and savor the rich flavors of traditional dishes. For seafood lovers, Lorenzillo's is a must-visit, offering a delectable selection of fresh seafood delicacies. El Fish Fritanga is another fantastic option for those craving a taste of the ocean. Puerto Madero is a renowned steakhouse, perfect for meat connoisseurs seeking a mouthwatering dining experience. Rosa Negra is a trendy hotspot for fusion cuisine, blending flavors from around the world. If you're in the mood for a classic American diner experience, head to Johnny Rocket's at the nearby Hard Rock Hotel. El Galeon del Caribe is a charming restaurant that specializes in Caribbean cuisine, offering a unique blend of flavors and spices. For a sweet treat, Ah Cacao Chocolate Cafe is a must-visit, serving up delicious chocolate creations. And for those seeking a waterfront dining experience, Captain's Cove is the perfect choice, offering stunning views and fresh seafood. With such a diverse range of dining options just steps away from Krystal Cancun, guests are sure to satisfy their culinary cravings.

Shop 'til You Drop at Krystal Cancun's Surrounding Shopping Landmarks

Located in the heart of Cancun, Krystal Cancun is surrounded by a plethora of shopping landmarks that cater to all types of shoppers. Just a short distance away, you'll find La Isla Shopping Mall, Kukulcan Plaza, and Plaza la Fiesta, where you can indulge in some retail therapy and discover the latest fashion trends. For those looking for unique souvenirs and local handicrafts, the Flea Market Coral Negro is a must-visit. If you're a fan of luxury brands, Luxury Avenue and Luxury Avenue Cancun offer a wide selection of high-end boutiques. For a taste of Mexican culture, Hacienda Tequila Cancun is the perfect place to sample and purchase authentic tequila. With so many shopping options nearby, Krystal Cancun is the ideal destination for shopaholics looking for a memorable retail experience.

Affordable Luxury at Krystal Cancun

Experience the best of Cancun without breaking the bank at Krystal Cancun. With an average room price of just $191, this luxurious hotel offers unbeatable value for money. Compared to the average price of a hotel room in Cancun, which stands at $304, Krystal Cancun provides a budget-friendly option that doesn't compromise on quality. Nestled in the heart of the hotel zone, Krystal Cancun boasts stunning views of the Caribbean Sea and offers easy access to the city's vibrant nightlife, pristine beaches, and cultural attractions. Whether you're looking for a romantic getaway, a family vacation, or a fun-filled adventure with friends, Krystal Cancun has something for everyone. Indulge in the hotel's spacious and elegantly appointed rooms, complete with modern amenities and plush furnishings. Relax by the poolside, sip on refreshing cocktails at the beachfront bar, or pamper yourself with a rejuvenating spa treatment. With its exceptional service, breathtaking views, and affordable prices, Krystal Cancun is the perfect choice for an unforgettable stay in Cancun.

Fantastic Staff, Beautiful Rooms, and Amazing Breakfast at Krystal Cancun

At Krystal Cancun, you can expect nothing but the best when it comes to customer service. The staff here are not only friendly, but they go above and beyond to ensure your stay is comfortable and enjoyable. Guests have raved about the genuine warmth and helpfulness of the hotel staff, making them feel welcomed from the moment they step foot in the lobby. With such exceptional service, it's no wonder that visitors plan to return to this hotel every chance they get. When it comes to the rooms, Krystal Cancun does not disappoint. Guests have praised the spaciousness and cleanliness of the accommodations, with many mentioning the beautiful views they enjoyed from their rooms. Whether you're looking out over the stunning swimming pool area or the sparkling ocean, the rooms at Krystal Cancun offer a truly picturesque setting for your vacation. One aspect of Krystal Cancun that guests can't stop raving about is the amazing breakfast. With a wide variety of options to choose from, the breakfast spread at this hotel is a treat for the taste buds. From fresh fruits and pastries to hot and savory dishes, there's something to satisfy every palate. And if you're a fan of swimming, you'll be delighted to know that Krystal Cancun boasts a very huge infinity pool, perfect for a refreshing dip after indulging in a delicious breakfast. With its excellent location close to major nightclubs and easy beach access, Krystal Cancun offers not only a great position but also great value for money. So why wait? Book your stay at Krystal Cancun and experience the fantastic staff, beautiful rooms, and amazing breakfast for yourself!

A Tropical Paradise with Exceptional Customer Ratings

Krystal Cancun is a luxurious beachfront hotel in Cancun, Mexico that has received outstanding customer ratings across various categories. With an overall rating of 7.0, this hotel is a popular choice among travelers seeking a tropical paradise with exceptional service and amenities. One of the standout features of Krystal Cancun is its unbeatable location, which has earned a remarkable rating of 9.0. Situated right on the pristine shores of Cancun's famous Hotel Zone, guests can enjoy breathtaking views of the turquoise Caribbean Sea and easy access to the vibrant nightlife, shopping, and entertainment options that Cancun is renowned for. Whether you're looking to relax on the white sandy beaches or explore the local attractions, Krystal Cancun's prime location ensures that everything you desire is just steps away. In addition to its enviable location, Krystal Cancun also boasts impressive ratings for cleanliness, facilities, and food and dining. With a rating of 7.4 for cleanliness, guests can expect immaculate rooms and well-maintained public areas throughout their stay. The hotel's facilities, including its swimming pools, fitness center, and spa, have earned a rating of 7.1, ensuring that guests have ample opportunities to relax and rejuvenate during their vacation. Furthermore, the on-site restaurants and bars have received a rating of 7.0, guaranteeing a delightful culinary experience with a variety of delectable options to satisfy every palate. When it comes to comfort and staff performance, Krystal Cancun continues to impress. With a rating of 7.5 for comfort, guests can expect spacious and well-appointed rooms that provide a cozy haven after a day of exploration. The dedicated staff at Krystal Cancun has earned a rating of 7.1 for their exceptional service and attentiveness, ensuring that every guest's needs are met with a warm smile and professionalism. Overall, Krystal Cancun is a tropical paradise that has garnered exceptional customer ratings. With its unbeatable location, impeccable cleanliness, top-notch facilities, delightful dining options, comfortable accommodations, and excellent staff performance, this hotel offers an unforgettable experience for travelers seeking a memorable vacation in Cancun.

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Amenities and facilities

Very good7.2

Facilities

Most talked about facilities
Languages spoken
  • English
  • Spanish
Family
  • Children's books and toys
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Gym/fitness
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Solarium
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water park
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Balcony/terrace
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Microwave
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • American
  • Buffet
Restaurants on site
Hacienda el Mortero
  • Cuisine: Mexican
  • Menu: Buffet
Aquamarina
  • Cuisine: International
  • Menu: A-la-carte
Las Velas
  • Cuisine: International
  • Menu: Buffet

Location

BLVD. KUKULCAN KM 9 LOTES 9 Y 9A ZONA HOTELERA, Hotel Zone, Cancun, Mexico, 77500

Excellent9.0

Location

Airports
  • Cancun International Airport (CUN)
    16.9 km
  • Cozumel International Airport (CZM)
    71.9 km
Public transportation
  • Cancun Bus Station
    9.1 km
  • ADO Bus Station
    9.1 km
Hospital or clinic
  • Miile Spa
    4.8 km
Shopping
  • La Isla Shopping Village
    3.4 km
Convenience store
  • OXXO
    300 m
Cash withdrawal
  • ATM
    1.5 km

What's nearby

Popular landmarks
  • La Isla Shopping Village
    3.4 km
  • Interactive Aquarium
    3.4 km
  • Avenida Kukulkan
    4.1 km
  • Torre Escenica
    4.6 km
  • Mayan Museum of Cancun
    7.5 km
  • Playa Delfines
    8.5 km
  • El Rey Archaeological Zone
    9.0 km
  • Mercado 28 Market
    9.8 km
  • Wet'n Wild Cancun
    14.2 km
  • Xoximilco Cancun by Xcaret
    19.5 km
Nearby landmarks
  • Playa Gaviota Azul
    60 m
  • Plaza Caracol
    260 m
  • Mandala Nightclub
    260 m
  • Solobuceo
    260 m
  • Congo Bar
    280 m
  • Coco Bongo
    310 m
  • Dady'O
    320 m
  • Forum By The Sea
    330 m
  • Flea Market Coral Negro
    430 m
  • Coco Bongo Show and Disco
    920 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center9.0 km
  • Travel time to airport (minutes)20
  • Airport transfer fee22 USD
Extras
  • Breakfast charge (unless included in room price)20 USD
The property
  • Year property opened1981
  • Number of floors8
  • Room voltage110
  • Number of rooms 502
  • Most recent renovation2009
  • Non-smoking rooms/floorsyes
  • Number of restaurants4
  • Number of bars/lounges2

Reviews of Krystal Cancun from real guests

Provided by verified guests of

Agoda logo
7.4
  • Location score 9 out of 10 and is a high score in Cancun
    Location9.0
  • Cleanliness score 7.3 out of 10 and is a high score in Cancun
    Cleanliness7.3
  • Room comfort and quality score 7.3 out of 10 and is a high score in Cancun
    Room comfort and quality7.3
  • Facilities score 7.2 out of 10 and is a high score in Cancun
    Facilities7.2
  • Service score 7.1 out of 10 and is a high score in Cancun
    Service7.1
  • Value for money score 6.9 out of 10 and is a high score in Cancun
    Value for money6.9
High score for Cancun
Rating
9+ Exceptional (57)
8-9 Excellent (33)
7-8 Very Good (37)
6-7 Good (18)
<6 Below Expectation (76)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 221 verified guest comments
12345
7.6
Very good
lesley from United States
Couple
Deluxe Ocean View
Stayed 7 nights in January 2023

music next to Krystal can be heard in room”

Pros-- the proximity to the beach. No beach vendors walking by selling their wares Cons---I swam underwater with a snorkel for one week and saw the same debris (sand, decaying leaves, hair, plastic cups) in the water. Pool needs to be better cleaned. Check-in for guests needs to be more efficient. At times of check-in and out, there are long lines. And the reason I will not return is the deep bass thumping continually from the Monkey Business Disco Bar next door. I was assigned a room in the Tower Building which is next to this disco bar. There is no music....just a constant deep bass thumping for hours and hours. I, as well as other guests that I spoke to during the week, requested rooms in the other Tower buildings and the staff did so, but it is a time sink and hassle to go to the desk to request a different room and then have to pack and move your belongings.

Reviewed February 07, 2023
9.6
Exceptional
Tawatchai from Thailand
Solo traveler
Standard 1 King Bed
Stayed 4 nights in October 2024

Exceptional”

If you don't like loud noise from the beach, avoid sea view. The air conditioning is so noisy. The automatic mode may you intermittently wake during asleep. Otherwise, everything is very good. Overall recommend this hotel.

Reviewed November 02, 2024
5.2
drutika from Canada
Couple
Room Assigned on Arrival
Stayed 3 nights in September 2024

Hotel under renovation ”

They have not mentioned anywhere that the hotel is under renovation I would hear the bang of construction at 9;00 am having partied the night before u want to sleep in when u r on a holiday. But you can’t do tht here due to the notice . The staff has a carefree attitude and if you haven’t taken an all inclusive they r always try to scam you by offering free breakfast or dinner

Reviewed October 04, 2024
10.0
Exceptional
Keith from United States
Couple
Room Assigned on Arrival
Stayed 3 nights in September 2024

Exceptional”

Great for the price! They try and aggressively sell you on timeshares but other than that, it was worth it!

Reviewed September 09, 2024
9.6
Exceptional
Farid from Canada
Couple
Standard 2 double beds
Stayed 7 nights in June 2024

Great stay in Cancun”

It's a best place to visit. The staff and people are really nice and it has great utilities. Also, the location is awesome.

Reviewed June 18, 2024
12345

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