Apartment/Flat
Newly renovated

Lotte The Residence

5 stars out of 5
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Star ratings are based on amenities, guest ratings, and room size, among other factors.

54 Liễu Giai, Ba Dinh, Hanoi, Vietnam, 100000

Highlights

Sparkling clean

Sparkling clean

Guests have rated this property 9.5/10 on cleanliness

100% Positive
Based on guest reviews

"The rooms are immaculate, and housekeeping does a great job."

"Hotel is good location and clean and value for money"

"Best location with super clean facilities"

Top Value

Top Value

Guests rated this property 9.2/10 on value for money

100% Positive
Based on guest reviews

"Worth every dime."

"Hotel is good location and clean and value for money"

"Beautiful view and good price"

Check-in [24-hour]

Check-in [24-hour]

33% Positive
Based on guest reviews
Airport transfer

Airport transfer

Airport transfer available! Additional charges may apply. To request, check the box on the booking form just before the payment page.

100% Positive
Based on guest reviews
Free Wi-Fi in all rooms!
Space & Rooms
Apartment/Flat
(Room size: 100 m²/1076 ft²)
2 bedrooms
2 bathrooms
Kitchen
Bedroom 1
1 queen bed
Bedroom 2
1 single bed
Bathroom and toiletries
Additional toilet, Bathrobes, Bathtub, Hair dryer, Mirror, Private bathroom, Scale
+5
Kitchen
Cook for yourself
Dining table, Free bottled water, Full kitchen, Kitchenette, Kitchenware, Microwave, Mini bar
+1

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

About us

Nestled in Hanoi's Ba Dinh district, Lotte The Residence combines historical charm with modern sophistication. Perfect for two travelers, the property offers spacious high-floor apartments featuring complimentary Wi-Fi, air-conditioning, and stunning views of the city or serene glimpses of the lake. Guests can unwind with a swim in the indoor pool, recharge at the steamroom, or enjoy vibrant nightlife at the on-site nightclub. Located near iconic landmarks, it’s just steps from the Lotte Observation Deck and a short drive to the Vietnam Museum of Ethnology. Diverse dining options and proximity to a shopping mall complete this exceptional stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Hanoi are being booked every minute!
Cleanliness 9.5
Facilities 9.5
Service 9.5
Location 9.4

Based on 1,150 verified reviews

Cleanliness

9.5

Facilities

9.5

Service

9.5

Location

9.4

Value for money

9.3

Check-in:

14:00

Check-out:

until 12:00
See map

9.4Exceptional

Location rating score

Exceptional location - 2.95 kilometers from city center
Exceptional for walking
More details on walking
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There are 107 places in walking distance!

Parking
FREE
Walkable places
Lotte Department Store
30 m
Lotte Observation Deck
40 m
Lotte Center Hanoi
50 m
Lotte Ba Đình
80 m
Siêu thị điện máy Mediamart
290 m
Popular landmarks
Vietnam Museum of Ethnology
1.6 km
One Pillar Pagoda
2.2 km
Ho Chi Minh Mausoleum
2.4 km
Temple of Literature & National University
2.4 km
Presidential Palace Historical Site
2.4 km
Closest landmarks
Embassy of Finland
50 m
Embassy of Japan
230 m
United Nations Development Programme
380 m
Hanoi Botanical Zoo
590 m
Family Medical Practice Hanoi
610 m

Good to know

Value for money9.3
Location rating9.4
Nearest airportNoi Bai International Airport (HAN)
Distance to airport20.8 km

Rooms available at Lotte The Residence

2 Bedroom Apartment
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  • Room size: 100 m²/1076 ft²
  • City view
  • 1 queen bed & 1 single bed
Enter dates to see prices
One Bedroom Apartment
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  • Room size: 70 m²/753 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family Apartment with 1 Queen and 2 Single Beds
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  • Room size: 75 m²/807 ft²
  • Lake view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Three-Bedroom Apartment
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  • Room size: 140 m²/1507 ft²
  • Outdoor view
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Standard Apartment
...
    Enter dates to see prices
    3 Bedroom Apartment
    ...
    • Room size: 136 m²/1464 ft²
    • City view
    Enter dates to see prices
    2 Bedroom Apartment
    ...
    • Room size: 90 m²/969 ft²
    • River view
    Enter dates to see prices
    Family Apartment With 1 Queen And 2 Single Beds
    ...
    • Room size: 75 m²/807 ft²
    • Lake (partial view) view
    Enter dates to see prices
    Family Apartment With 1 Queen And 2 Single Beds
    ...
    • Room size: 75 m²/807 ft²
    • Lake (partial view) view
    Enter dates to see prices
    Standard Suite
    ...
    • Room size: 61 m²/657 ft²
    • 1 king bed
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Lotte The Residence offers free 24-hour fitness center that is conveniently located at the tip of your finger, allowing you to get your daily workout in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.

    Lotte The Residence's policy pertaining to children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

    Lotte The Residence was built in 2014.

    Verified past guests that have stayed at Lotte The Residence had an average nightly stay of 3 nights at this property.

    Lotte The Residence can speak up to 3 languages which includes English for visitors that have a preference for this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

    100.0% of our verified visitor ratings have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Lotte The Residence down in the review section.

    67.0% of our past guest reviews have given a positive review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Lotte The Residence down in the review.

    Past solo travelers that have stayed at this property have given Lotte The Residence an average rating of 9.4. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

    Verified business travelers that have stayed at this property have given Lotte The Residence an average rating of 9.3. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

    Past couple travelers that have stayed at this property have given Lotte The Residence an average rating of 9.5. You can look up on more in depth customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

    Past group travelers that have stayed at this property have given Lotte The Residence an average rating of 9.4. You can check out more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

    More about Lotte The Residence

    More about Lotte The Residence

    Experience Luxury and Comfort at Lotte The Residence

    Welcome to Lotte The Residence, a prestigious 5-star hotel located in the heart of Hanoi, Vietnam. With its impeccable service, elegant design, and world-class facilities, Lotte The Residence offers a truly extraordinary experience for discerning travelers. Built in 2014, Lotte The Residence boasts 258 luxurious rooms that are designed to provide the utmost comfort and relaxation. Each room is thoughtfully furnished with modern amenities and stylish decor, creating a serene and inviting ambiance. Whether you are traveling for business or leisure, you will find everything you need for a memorable stay. Check-in at Lotte The Residence begins at 02:00 PM, allowing you to settle in and start your vacation at your own pace. The hotel's attentive staff will be there to assist you with any requests or inquiries you may have, ensuring a seamless and hassle-free check-in process. And when it's time to check-out, you can take your time until 12:00 PM, allowing for a leisurely morning before bidding farewell to this exceptional hotel. As a family-friendly hotel, Lotte The Residence welcomes children between the ages of 6 to 11 to stay free of charge. This means that families can enjoy a comfortable and memorable vacation without worrying about additional expenses. The hotel's child policy ensures that young guests are well taken care of, providing a range of amenities and services to cater to their needs. In 2023, Lotte The Residence underwent a renovation, further enhancing its already outstanding facilities and services. The hotel's commitment to providing the best possible experience for its guests is evident in every detail, from the meticulously designed rooms to the state-of-the-art amenities. Experience the epitome of luxury and comfort at Lotte The Residence. Book your stay today and indulge in a truly unforgettable hotel experience in the vibrant city of Hanoi, Vietnam.

    Unwind and Indulge at Lotte The Residence's Exquisite Entertainment Facilities

    Lotte The Residence in Hanoi, Vietnam, is a haven for relaxation and entertainment. With a wide range of entertainment facilities, guests can indulge in a truly luxurious experience. Whether you are looking to shop for the latest fashion trends, enjoy a refreshing drink at the bar, or dance the night away at the nightclub, Lotte The Residence has it all. For those seeking pampering and rejuvenation, the salon and spa offer a variety of treatments to help you unwind. Immerse yourself in pure bliss as you indulge in a soothing massage, relax in the hot tub, or detoxify in the sauna or steam room. The beautifully landscaped garden provides a tranquil setting to escape the hustle and bustle of the city, while the library offers a peaceful space to curl up with a good book. Don't forget to visit the gift/souvenir shop to take home a piece of your unforgettable stay at Lotte The Residence. With its impressive range of entertainment facilities, Lotte The Residence ensures that every guest is treated to a memorable and enjoyable experience. Whether you are seeking relaxation, excitement, or a combination of both, this hotel has everything you need to make your stay truly unforgettable.

    Stay Active and Fit at Lotte The Residence

    At Lotte The Residence, we understand the importance of staying active and maintaining a healthy lifestyle. That's why we offer a wide range of top-notch sports facilities to cater to all your fitness needs. Dive into our indoor pool for a refreshing swim or soak up the sun by our outdoor pool while enjoying a cool drink from the poolside bar. For golf enthusiasts, our on-site golf course provides the perfect opportunity to practice your swing and challenge yourself on the greens. If you prefer a more intense workout, head over to our state-of-the-art fitness center. Equipped with modern exercise machines and free weights, it offers everything you need to stay in shape during your stay. For those who prefer a more relaxed form of exercise, our yoga room provides a serene space to practice your poses and find your inner peace. In addition to these facilities, we also have a mini golf course where you can have fun with your friends and family, perfect for a leisurely afternoon. And the best part? Our fitness center is open 24 hours, so you can work out whenever it suits you. Whether you're a fitness enthusiast or just looking to stay active during your stay, Lotte The Residence has everything you need to keep fit and have a great time.

    Convenience Facilities at Lotte The Residence

    Lotte The Residence in Hanoi, Vietnam offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, guests can enjoy delicious meals and snacks at any time of the day, right in the comfort of their own rooms. The hotel also provides laundry service, making it convenient for guests to have their clothes cleaned and pressed without leaving the premises. For added convenience, Lotte The Residence offers safety deposit boxes to keep valuable belongings secure, as well as a concierge service to assist guests with any queries or requests they may have. Wi-Fi is available in public areas, allowing guests to stay connected throughout their stay. There is also a designated smoking area for guests who smoke. In addition, Lotte The Residence provides Free Wi-Fi in all rooms, ensuring that guests can easily access the internet from the comfort of their own rooms. Other convenient facilities include dry cleaning services, express check-in/check-out, luggage storage, and a vending machine. For any last-minute needs, guests can also make use of the convenience store located within the hotel. Daily housekeeping services ensure that rooms are kept clean and tidy, while a laundromat is available for guests who prefer to do their own laundry. With these convenience facilities, Lotte The Residence aims to provide a seamless and enjoyable stay for all its guests.

    Convenient and Hassle-Free Transport Facilities at Lotte The Residence

    At Lotte The Residence, we prioritize the comfort and convenience of our guests, which is why we offer an array of transport facilities to ensure a hassle-free stay. For travelers arriving by air, our hotel provides airport transfer services, making your journey from the airport to the hotel seamless and stress-free. For guests with their own vehicles, we offer valet parking and an onsite car park, allowing you to park your car securely and conveniently. The best part? Our car park is free of charge, so you can rest assured that your vehicle is in safe hands without having to worry about additional costs. If you prefer not to drive, our shuttle service is available to take you to nearby attractions and popular destinations, making it easy for you to explore the city without the hassle of navigating public transportation. Additionally, we also offer car hire services for those who wish to venture out on their own and explore Hanoi at their own pace. For quick and convenient transportation, our hotel provides a taxi service, ensuring that you can easily get around the city with ease. Whether you need a ride to a business meeting or want to explore the vibrant streets of Hanoi, our reliable taxi service is at your disposal. At Lotte The Residence, we understand the importance of convenient transport options for our guests. With our range of facilities including airport transfer, valet parking, shuttle service, car hire, taxi service, and free onsite car park, we strive to make your stay in Hanoi as comfortable and hassle-free as possible.

    Indulge in Culinary Delights at Lotte The Residence

    At Lotte The Residence, guests can indulge in a wide array of dining options that cater to every palate. Whether you're in the mood for a quick bite or a lavish dining experience, this hotel has it all. With 24-hour room service, you can enjoy delicious meals in the comfort of your own room at any time of the day or night. For those seeking a cozy ambiance and a caffeine fix, the hotel's coffee shop is the perfect spot. Sip on a freshly brewed cup of coffee or indulge in a selection of teas while enjoying the tranquil surroundings. When it comes to dining, Lotte The Residence leaves no stone unturned. The hotel boasts a restaurant that offers a diverse menu of delectable dishes, ranging from local Vietnamese delicacies to international favorites. With room service available, you can savor these mouthwatering meals in the privacy of your own room. If you prefer to showcase your culinary skills, Lotte The Residence also provides a shared kitchen where you can prepare your own meals. This is a great option for those who prefer to cook their own food or have specific dietary requirements. To start your day off on the right foot, the hotel offers a delightful continental breakfast that will satisfy even the most discerning taste buds. For guests with dietary restrictions, Lotte The Residence has a halal restaurant that serves a variety of halal-certified dishes. This ensures that everyone can enjoy a memorable dining experience during their stay. With daily housekeeping and grocery deliveries, Lotte The Residence ensures that you have everything you need to make your dining experience convenient and enjoyable. So whether you're in the mood for a quick snack, a romantic dinner, or a hearty breakfast, Lotte The Residence has got you covered.

    Elegant and Spacious Room Options at Lotte The Residence in Hanoi

    Lotte The Residence offers a variety of thoughtfully designed rooms to cater to different guest needs, including the One Bedroom Apartment, Two Bedroom Apartment, Family Apartment with multiple beds, and a Four Adult Apartment. Each room type provides ample space, ensuring a comfortable and relaxing stay whether you're traveling alone, with family, or in a group. From cozy one-bedroom options to larger apartments, guests can find the perfect accommodation tailored to their preferences. Booking these rooms through Agoda not only guarantees you the best available prices but also ensures a seamless and hassle-free reservation process. With competitive rates and easy booking procedures, Agoda makes planning your stay at Lotte The Residence simple and stress-free, so you can focus on enjoying your time in Hanoi.

    Discovering Ba Dinh: The Heart of Hanoi's History and Culture

    Ba Dinh, a vibrant district in the heart of Hanoi, Vietnam, is a treasure trove of history and cultural significance. This area is most famously home to the iconic Ho Chi Minh Mausoleum, where the revered leader lies in state, attracting visitors from around the globe who come to pay their respects. Surrounding the mausoleum, the lush greenery of Ba Dinh Square provides a serene backdrop, making it an ideal spot for leisurely strolls or quiet contemplation. The district is also home to the stunning One Pillar Pagoda, an architectural marvel that rises gracefully from a lotus pond, symbolizing purity and serenity in Vietnamese culture. Beyond its historical landmarks, Ba Dinh offers a rich tapestry of local life and modern conveniences. Visitors can explore the charming streets lined with cafes, traditional markets, and boutiques, where the aroma of Vietnamese coffee and street food fills the air. The district serves as a cultural hub, with museums and galleries showcasing the nation's art and heritage. Whether you are wandering through the bustling streets or soaking in the tranquil atmosphere of its parks, Ba Dinh invites you to experience the unique blend of Hanoi's past and present, making it a must-visit destination for anyone exploring the capital.

    Getting to Lotte The Residence from Hanoi's Airports

    Traveling to Lotte The Residence from Hanoi's Noi Bai International Airport is a straightforward and pleasant journey. The airport, located approximately 27 kilometers from the vibrant Ba Dinh district, offers several convenient transportation options. For those seeking comfort and convenience, a taxi or ride-hailing service such as Grab is highly recommended. The drive typically takes around 30 to 45 minutes, depending on traffic conditions, and will take you through the bustling streets of Hanoi, where you can catch glimpses of local life and culture. Alternatively, for budget-conscious travelers, the airport shuttle bus is a viable option. The bus departs regularly from the airport and can take you to various locations in the city, including the nearby Old Quarter. From there, you can easily catch a taxi or use a ride-hailing app to complete your journey to Lotte The Residence. Whichever mode of transport you choose, the scenic views and the warm hospitality of Hanoi will surely make your arrival an enjoyable experience.

    Discover the Rich History and Culture near Lotte The Residence

    Nestled in the heart of Hanoi, Lotte The Residence offers a prime location for exploring the city's rich history and culture. Just a stone's throw away from the hotel, you'll find iconic landmarks such as the Ho Chi Minh Mausoleum, Presidential Palace Historical Site, and Vietnam Military History Museum. Immerse yourself in Vietnam's spiritual heritage with a visit to the One Pillar Pagoda, a unique Buddhist temple known for its distinctive architecture. For a deeper understanding of Ho Chi Minh's life and legacy, the Ho Chi Minh Museum is a must-visit attraction nearby. If you're interested in exploring Hanoi's religious sites, a visit to Chua Tran Quoc, one of the oldest Buddhist temples in the city, is highly recommended. Art enthusiasts will appreciate the proximity of the Fine Arts Museum (Bao Tang My Thuat), where you can admire a vast collection of Vietnamese art. For history buffs, the Imperial Citadel of Thang Long, a UNESCO World Heritage Site, offers a fascinating glimpse into Vietnam's ancient past. Don't miss the chance to climb the Hanoi Flag Tower for panoramic views of the city. And for a breathtaking bird's-eye view, head to the Lotte Observation Deck, located right within the hotel itself. With its convenient location near these iconic landmarks and attractions, Lotte The Residence is the perfect base for immersing yourself in the captivating history and culture of Hanoi.

    A Culinary Adventure Awaits

    When it comes to dining options, Lotte The Residence has a plethora of choices right at its doorstep. Indulge in delectable wood-fired pizzas at Pizza 4P's Phan Ke Binh, or savor the flavors of authentic Korean barbecue at Sajang Bbq. For those craving Indian cuisine, Namaste Hanoi offers a delightful menu of traditional dishes. Seafood lovers will be delighted by the fresh and flavorful dishes at Salmonoid, while Khuê Restaurant serves up a variety of Vietnamese specialties. November Restaurant offers a fusion of Vietnamese and Western flavors, while Pincho - Tapas Kitchen and Drinks is the perfect spot to enjoy Spanish-inspired small plates. Standing Bar is a popular choice for craft cocktails and a lively atmosphere, while Buffet Chef Dzung offers an extensive buffet spread. And for those looking to experience the flavors of Hue, Hue Restaurant is a must-visit. With such a diverse range of restaurants just steps away, guests at Lotte The Residence are sure to embark on a culinary adventure like no other.

    Premier Shopping Destinations Near Lotte The Residence

    Lotte The Residence is perfectly positioned amidst Hanoi’s vibrant shopping scene, offering residents and visitors easy access to some of the city’s most renowned retail landmarks. Just steps away, the Lotte Center Hanoi stands as a modern shopping paradise, featuring a wide array of international brands, gourmet eateries, and entertainment options. The nearby Lotte Department Store further enhances the shopping experience with its extensive selection of fashion, electronics, and lifestyle products. For those seeking unique cultural finds and artistic treasures, 54 Traditions Gallery provides a curated collection of local crafts and artworks. Additionally, Tohe Style offers a chic boutique shopping experience, while The Bookworm Hanoi invites visitors to explore a cozy space filled with books, cafes, and cultural events. Whether you're hunting for luxury brands or local artisanal products, these landmarks make Lotte The Residence a perfect hub for retail therapy and cultural exploration.

    Luxury Living at an Affordable Price: Lotte The Residence

    Indulge in the lap of luxury without breaking the bank at Lotte The Residence in Hanoi, Vietnam. With an average price of $144 per room, this upscale hotel offers an unbeatable value for discerning travelers. Compared to the average price of a hotel room in Hanoi, which stands at $67, Lotte The Residence provides an exceptional experience at a surprisingly affordable rate. Step into a world of elegance and sophistication as you enter Lotte The Residence. Each room is meticulously designed to provide the utmost comfort and style, with modern amenities and plush furnishings. From spacious suites to cozy studios, there is a room option to suit every traveler's needs and preferences. Whether you are visiting Hanoi for business or leisure, Lotte The Residence offers a luxurious retreat at a fraction of the cost of other high-end hotels in the city. At Lotte The Residence, you can expect top-notch service and world-class facilities that are synonymous with the Lotte brand. Indulge in a refreshing swim at the rooftop pool, unwind with a rejuvenating spa treatment, or savor delectable cuisine at the hotel's exquisite restaurants. With its prime location in the heart of Hanoi, you'll have easy access to the city's vibrant attractions, cultural landmarks, and bustling markets. Don't miss the opportunity to experience the epitome of luxury living at Lotte The Residence, where affordability meets opulence.

    Luxurious Experience with Fantastic Staff

    Lotte The Residence in Hanoi offers a unique and luxurious experience for travelers heading to the city. The hotel's location and facilities are top-notch, providing guests with a memorable stay. The staff at Lotte The Residence are truly fantastic, providing excellent service and going above and beyond to ensure guest satisfaction. From the housekeeping to the cafe, front desk, bellboy, and security, every staff member is dedicated to creating a welcoming and enjoyable experience for guests. The lobby waiting area is beautifully furnished, setting the tone for a luxurious stay. The front desk check-in process is efficient and incredibly helpful, making guests feel valued and well taken care of. One highlight of Lotte The Residence is the exceptional Evian Spa and the Top of Hanoi, offering breathtaking views of the city. With its 65 floors, the hotel provides a superb viewpoint of Hanoi, allowing guests to soak in the beauty of the cityscape. Whether you're traveling alone or with a group, the spacious rooms at Lotte The Residence offer comfort and relaxation. For a truly unforgettable stay in Hanoi, Lotte The Residence is the perfect choice.

    Exceptional Customer Ratings at Lotte The Residence

    Lotte The Residence in Hanoi, Vietnam consistently receives exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an overall rating of 9.4, guests are highly satisfied with their experience at this luxurious hotel. The outstanding ratings for value, facilities, cleanliness, location, and staff performance further highlight the hotel's commitment to providing an exceptional stay for its guests. One of the key factors contributing to the positive customer ratings is the hotel's exceptional value. With a rating of 9.3 for value, guests appreciate the excellent amenities and services offered at a reasonable price. Whether it's the spacious and well-appointed rooms, the state-of-the-art fitness center, or the delicious dining options, Lotte The Residence ensures that guests get the best value for their money. Additionally, the hotel's facilities receive a remarkable rating of 9.5, reflecting the exceptional range of amenities available to guests. From the stunning rooftop swimming pool offering panoramic views of the city, to the luxurious spa where guests can indulge in rejuvenating treatments, Lotte The Residence goes above and beyond to provide a truly unforgettable experience. The hotel's commitment to maintaining a high standard of cleanliness, with a rating of 9.6, further enhances the overall guest satisfaction, ensuring a comfortable and hygienic stay for all visitors.

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    Amenities and facilities

    Exceptional9.5

    Facilities

    Languages spoken
    • English
    • Korean
    • Vietnamese
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Garden
    • Golf course [on-site]
    • Gym/fitness
    • Hot tub
    • Massage
    • Mini golf course
    • Nightclub
    • On-site entertainment
    • Sauna
    • Spa
    • Spa/sauna
    • Steamroom
    • Swimming pool
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Yoga room
    Cleanliness and safety
    • Body thermometer
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • A la carte breakfast
    • Asian breakfast
    • Bar
    • Bottle of water
    • Breakfast [buffet]
    • Breakfast [continental]
    • Breakfast service
    • Coffee shop
    • Grocery delivery
    • Kitchen
    • Restaurant [halal]
    • Restaurant breakfast
    • Restaurant lunch
    • Restaurants
    • Room service [24-hour]
    • Shared kitchen
    • Snack bar
    • Vending machine
    Swimming & soaking
    • Hot spring bath
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Gift/souvenir shop
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Salon
    • Shared lounge/TV area
    • Shops
    • Smoke-free property
    • Smoking area
    For the kids
    • Family/child friendly
    • Family room
    • Kids facilities
    • Playground
    • Swimming pool [kids]
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed unavailable
    • Rooftop area
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Airport transfer
    • Car park [charges apply]
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Available in all rooms
    • Air conditioning
    • Bathrobes
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Closet
    • Clothes dryer
    • Clothes rack
    • Desk
    • Extra long bed
    • Free bottled water
    • Full kitchen
    • Hair dryer
    • Heating
    • In-room safe box
    • Interconnecting room(s) available
    • Ironing facilities
    • Kitchenware
    • Linens
    • Locker
    • Microwave
    • Mini bar
    • Mirror
    • Non-smoking
    • Private bathroom
    • Private entrance
    • Refrigerator
    • Satellite/cable channels
    • Scale
    • Separate living room
    • Separate shower/bathtub
    • Shower
    • Slippers
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Umbrella
    • Washing machine
    • Wi-Fi [free]
    • Wooden/parqueted flooring

    Food and dining

    Breakfast options
    • Asian
    • Continental
    Restaurants on site
    Grill 63
    • Cuisine: American, Asian
    • Menu: Buffet, A-la-carte

    Location

    54 Liễu Giai, Ba Dinh, Hanoi, Vietnam, 100000

    Exceptional9.4

    Location

    Airports
    • Noi Bai International Airport (HAN)
      20.8 km 28 min drive
    • Cat Bi International Airport (HPH)
      97.6 km
    Public transportation
    • Hanoi Railway Station
      3.1 km
    Hospital or clinic
    • Family Medical Practice Hanoi
      610 m
    Shopping
    • Night Market
      3.9 km
    Convenience store
    • On-site
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Vietnam Museum of Ethnology
      1.6 km
    • One Pillar Pagoda
      2.2 km
    • Ho Chi Minh Mausoleum
      2.4 km
    • Temple of Literature & National University
      2.4 km
    • Presidential Palace Historical Site
      2.4 km
    • Vietnam Military History Museum
      2.9 km
    • Hoa Lo Prison
      3.6 km
    • St. Joseph's Cathedral
      3.8 km
    • Old Quarter
      4.0 km
    • Vietnamese Women's Museum
      4.2 km
    Nearby landmarks
    • Lotte Department Store
      30 m
    • Lotte Observation Deck
      40 m
    • Lotte Center Hanoi
      50 m
    • Embassy of Finland
      50 m
    • Lotte Ba Đình
      80 m
    • Embassy of Japan
      230 m
    • Siêu thị điện máy Mediamart
      290 m
    • Tohe Style
      360 m
    • Ngoc Khanh Lake
      370 m
    • United Nations Development Programme
      380 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property. Subject to availability.
    Children 3-17 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 18 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Extras
    • Breakfast charge (unless included in room price)683100 VND
    The property
    • Year property opened2014
    • Number of floors32
    • Number of rooms 258
    • Most recent renovation2023

    Reviews of Lotte The Residence from real guests

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    All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

    Provided by verified guests of

    Agoda logo
    9.2

    Exceptional

    Recent ratings trend

    10 most recent verified ratings received by the property

    • 10
    • 9.2
    • 10
    • 9.2
    • 10
    • 8.8
    • 10
    • 9.6
    • 10
    • 10

    Most recent

    • Cleanliness score 9.5 out of 10 and is a high score in Hanoi
      Cleanliness9.5
    • Facilities score 9.5 out of 10 and is a high score in Hanoi
      Facilities9.5
    • Service score 9.5 out of 10 and is a high score in Hanoi
      Service9.5
    • Location score 9.4 out of 10 and is a high score in Hanoi
      Location9.4
    • Value for money score 9.3 out of 10 and is a high score in Hanoi
      Value for money9.3
    High score for Hanoi

    Rating

    9+ Exceptional (255)
    8-9 Excellent (32)
    7-8 Very Good (15)
    6-7 Good (3)
    <6 Below Expectation (8)

    Review summary

    Powered by OpenAI

    This hotel is highly rated for cleanliness and maintenance. It's conveniently located for tourists, with easy access to major attractions and a shopping mall. The staff provides excellent service, showing great hospitality throughout guests' stay. The apartments are well-spaced and offer incredible views. Lotte provides ample amenities that guests have appreciated for their comfort.

    Few guests had communication issues with staff, but majority enjoyed a pleasant stay.

    Did you find this review summary helpful?

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    Show reviews that mention 

    Showing 313 verified guest comments
    Changed to review page 1
    1. 10.0
      Exceptional
      Anubhav from Australia
      Family with young children
      Family Apartment with 1 Queen and 2 Single Beds
      Stayed 1 night in September 2025

      “Comfortable and Clean”

      Excellent property for family stay. Clean and centrally located. View was great.

      Reviewed September 28, 2025
    2. 10.0
      Exceptional
      hongyoun from Vietnam
      Couple
      One Bedroom Apartment
      Stayed 2 nights in June 2024

      “Residence usage review”

      1. Service: It is capable of handling both Korean and English, and the staff's kindness was very satisfying. 2. Location: The accessibility to major destinations in Hanoi was good. 3. Facilities: Although it was a residence, the cleanliness of the facilities and room conditions were satisfactory at a hotel level. 4. Meals: The breakfast was satisfactory. 5. Overall: I recommend it for tourism or business visits to Hanoi.

      Reviewed June 17, 2024
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    3. 10.0
      Exceptional
      youngok from South Korea
      Group
      2 Bedroom Apartment
      Stayed 2 nights in September 2024

      “Very satisfied.”

      Advantages. The staff are incredibly friendly. The building is magnificent, which my parents really like. It was remodeled in 2023, so the rooms are tidy and being on a high floor provides a great view. There's a large refrigerator that dispenses ice, which is convenient. There's a Lotte Mart in the basement, making it easy to shop for gifts. If something is delicious, I go back to buy more, and I return for any missed items, haha. I was worried about being far from the old town, but being in the city center means Grab rides come quickly. I paid an extra fee to change to Lotte Hotel breakfast, but breakfast was simple, so I was disappointed. Next time, I plan to use the Residence breakfast with a full-course meal and mini buffet. Disadvantages. There is no vanity in the room. Each room has a mirror inside the wardrobe, but the location is awkward, making it inconvenient to do makeup. Although there are two bathrooms in the 2-bedroom suite, shampoo, body gel, and the hairdryer are only available in one place. Overall, I highly recommend it.

      Reviewed September 20, 2024
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    4. 10.0
      Exceptional
      YONGJU from South Korea
      Couple
      One Bedroom Apartment
      Stayed 5 nights in August 2025

      “Good”

      The fitness center and sauna were especially nice. It was great that I could buy delicious food in the basement and eat it in my room. The staff were friendly, and the location was convenient since I could easily go anywhere using Grab.

      Reviewed August 26, 2025
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    5. 10.0
      Exceptional
      Hâm from South Korea
      Couple
      One Bedroom Apartment
      Stayed 1 night in April 2025

      “It's neat.”

      The reason people seek luxury goods is that their value does not change over time. I believe Lotte Center Hanoi is the same. The food and the corresponding service, as well as the attitude and impression of the staff, have remained unchanged then and now. If there are 10 stars, I would want to give all 10. I received a good impression and had a nice rest.

      Reviewed April 28, 2025
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    Changed to review page 1

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