Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Stay for free if using existing bedding.Baby cot/crib available upon request
Stay for free if using existing bedding.If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
Excellent”
I stayed 1 night for Business travel and very comfortable, great staff and service also. The breakfast was good to enjoy the western & vietnam style with fresh fruit. In addition I worried about the noise due to the nearby train station but how it is so silent!!! As ou may feel tiny rest room but clean, convenient.
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Excellent”
Location is great, still within the Old Quarter yet still quiet, away from the congestion/pollution. It's on the same street (maybe 2 mins walk) from the Hanoi Train station. Bed is comfortable and rooms are clean and good sized. Only improvement point was on the service. Was told during check-in that breakfast was included. The next morning we went to the restaurant, told the staff our room number and was let in. As we just started picking up our food and eating only then was told we didnt have breakfast with our room booking and have to pay breakfast charges. Since we already took food, we then paid. Standard SOP should have been checked before letting us in to the restaurant right? We then went to clarify at the front desk, and was told, "We are sorry, our colleague made a mistake yesterday".
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Dear Fui, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com
Nice hotel”
Close to old quarter, very clean, friendly staff. What you expect more?
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business suitable”
business type modern
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Great hotel to walk around”
Recommended for quick and easy stay. If you want an easy to get local food, this is perfect - you can walk to Nam Ngu street, 2 minutes away, lots of good local food. Easy to go anywhere.
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great hotel”
good price with good location. pefect!
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Dear kyungpyo, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com
Right front of Hanoi Train station, few minutes to old quarter; Nice food, western drink”
Nice staff, nice food, good location
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Near old quarter”
Definitely value for money
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Dear Shigeru, Thank you so much for sharing your experience at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com
Great Service ”
Great service and location if you travel by train to Sapa.
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Good average hotel”
LIKES: Spacious room, big comfortable bed, cold aircon, convenient location, quiet in room. DISLIKES: Low bathroom sink, 2 small bottles of water only, HBO cable channel not clear.
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Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com
Nice Hotel”
Clean Rooms Very Friendly Staffs
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Dear FW, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com
hanoi business trip”
good hotel, located near National Exhibition centre, good facilities, food ok, rooms good, internet good, everything easy, no brainer.
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Very very UNHAPPY ”
I requested for 2 adults per room via Agoda but I was denied and the hotel claims that Agoda booked only 1 adult per room. I have booked 2 rooms for 2 nights. Very VERY UNHAPPY.
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Exceptional”
We had such a good time at the Mercure Hanoi La Gare Hotel, we had to try it again be sure! We weren't disappointed. It seems the staff are all top the same high standard. Ms Giang went out of her way to assist in a speedy check-in and helped to make transportation arrangements, dinner reservations, and provide what turned out to be awesome recommendations! The facilities are top notch and very convenient to attractions and transportation. We are ready for our 3rd visit!
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Hanoi Respite”
The Mercure Hanoi La Gard was a pleasant experience from the moment we arrived. The Reception staff (Duong and Diamond) were very attentive and helpful throughout our stay. Rooms were very clean and well appointed. Breakfast was superb! All staff were very friendly and willing to help. The Hotel is very convenient to the train station and a few historical / tourist venues. We will come and stay here again!
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Again at Mercure Hanoi La Gare Hotel”
I have stayed at the Mercure Hanoi La Gare Hotel multiple times and always for one day only before taking the flight back home. If you want to stay near the train station, the location is good. Rooms were clean and people were nice. The breakfast was okay. Overall was satisfied.
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Nice Hotel”
I have stayed at the Mercure Hanoi La Gare Hotel multiple times and always for one day only before taking the flight back home. If you want to stay near the train station, the location is good. Rooms were clean and people were nice. The breakfast was okay. Overall was satisfied.
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Very Nice Hotel”
Stayed there for two nights in October 2009. Very beautiful brand new hotel, very modern style and clean. Very good location near the train station to go to Sapa, making it very easy. Be carefull about taxi drivers in Vietnam. They sistematically try to take advantage of you. The Mercure Hotel called us a cab to go to the airport and the price was 14 USD, and the driver was aware. When we got to the airport he charged the meter fare (more than 20 USD) and locked us in inside the taxi because we were arguing about the price. The hotel got to be responsible for the driver they call, because it was booked on the front desk.
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Minus the dodgy check in, rest met my expectations”
My stay in Mercure Hanoi La Gare, met my expectations. Clean and comfortable rooms. Basic necessities were available. Relatively nice breakfast buffet. Centrally located. However, i would like to highlight on 2 factors, that were disappointing. When i was checking in, the counter staff, an assistant manager, informed me that a guest who was to check out had to extend his stay due to being ill and that the hotel was also fully booked. Due to this, the staff had asked me to consider her offer of being transferred to another hotel under the mercure group. That hotel was 3 km away. I declined the offer and insisted that i wanted to stay in this hotel. Upon that, instantly she responded, yes i do have a room. This encounter just left me puzzled. Why should the staff mention that they are fully booked, when they do have an available room? This appears dishonest and does not reflect well on an international hotel, such as Mercure. The other disappointing factor is that, when i had emailed the hotel for the price of the airport transfer, i was told that it would cost USD 55, which is very expensive compared to the market rate of USD 17 for airport transfer in Hanoi.
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Good Location, Good Food and Friendly Staffs”
Close to Hoan Kiem Lake, Very close to the Railway Station, Lots of Places to visit in walking range. Above all, confortable Room and Facilities in proper size.
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