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Lobby, Mercure Hanoi La Gare Hotel in Hanoi
Deluxe 1 Queen-size bed and 1 sofa bed - Guestroom, Mercure Hanoi La Gare Hotel in Hanoi
a living room with a kitchen and a dining room, Mercure Hanoi La Gare Hotel in Hanoi
a living room filled with furniture and a large window, Mercure Hanoi La Gare Hotel in Hanoi
Interior view, Mercure Hanoi La Gare Hotel in Hanoi
a room with a large window and a large screen tv, Mercure Hanoi La Gare Hotel in Hanoi
Fitness center, Mercure Hanoi La Gare Hotel in Hanoi

Removed from saved list

8.2

Excellent

609 reviews

609 reviews

Housekeeping21
Breakfast9
Food & Dining2
See map
See map

8.2

Excellent

Location rating score

Excellent location - 300 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Vinmart

70 m

Southern Gate

180 m

Vm+ 14 Trần Quý Cáp

210 m

Cao Minh Custom Tailor

230 m

Pheva chocolate Hanoi

250 m

Popular landmarks
Hoa Lo Prison

490 m

Temple of Literature & National University

710 m

Vietnam Military History Museum

760 m

St. Joseph's Cathedral

850 m

Vietnamese Women's Museum

1.1 km

Closest landmarks
Lotus Train

220 m

Livitrans

220 m

Bệnh viện Đa khoa Quốc tế Hồng Hà

280 m

Nha khoa Thăng Long

350 m

Benh Vien Tim Ha Noi

370 m

Mercure Hanoi La Gare Hotel

94 Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Hoan Kiem District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

230 meters to public transportation

Check-in [24-hour]

Airport transfer

470 meters to Hoa Lo Prison

Currency exchange

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Tennis court

Pets allowed

Shuttle service

Your dates are popular among travelersPopular destination! Properties in Hanoi are being booked every minute!
Value for money8.1
Location rating8.2
Nearest airportNoi Bai International Airport (HAN)
Distance to airport21.8 km

Rooms available at Mercure Hanoi La Gare Hotel

Very good
Room comfort & quality

8

Standard 2 Single-size beds or 1 Queen-size bed
...
  • Room size: 27 m²/291 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Superior room Queen-size bed
...
  • Room size: 20 m²/215 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Standard 1 Queen-size Bed
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe 1 Queen-size bed and 1 sofa bed
...
  • Room size: 35 m²/377 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Standard Room
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Standard Room 2 Single bed Non smoking
...
  • Room size: 20 m²/215 ft²
  • 2 single beds
Enter dates to see prices
Luxury Room
...
  • Room size: 34 m²/366 ft²
Enter dates to see prices
Standard Double or Twin Room
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Deluxe Queen Bed Room
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 34 m²/366 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Hanoi La Gare Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Hanoi La Gare Hotel?

Mercure Hanoi La Gare Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1267000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Hanoi La Gare Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Hanoi La Gare Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Hanoi La Gare Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Mercure Hanoi La Gare Hotel. Adults can enjoy breakfast offered with an additional charge of 325000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Can special events be hosted at Mercure Hanoi La Gare Hotel?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Mercure Hanoi La Gare Hotel?

Mercure Hanoi La Gare Hotel does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Mercure Hanoi La Gare Hotel?

Mercure Hanoi La Gare Hotel is located in Hoan Kiem District, famous for good restaurants such as Bao Khanh, Pho 10 and Cafe Dinh.

What popular shopping places are close to Mercure Hanoi La Gare Hotel?

Located in the Hoan Kiem District area, Mercure Hanoi La Gare Hotel is close to great shopping choices like Vinmart, Cao Minh Custom Tailor and Pheva chocolate Hanoi.

What are popular attractions near Mercure Hanoi La Gare Hotel?

Guests at Mercure Hanoi La Gare Hotel can easily visit Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral located in the Hoan Kiem District area.

What popular natural sightseeing spots are close to Mercure Hanoi La Gare Hotel?

Mercure Hanoi La Gare Hotel is located in the Hoan Kiem District area, which is famous for natural sightseeing destinations such as Vietcombank Tower.

See map

Explore the neighborhood

What people love about Mercure Hanoi La Gare Hotel

  • 10

    Exceptional
    Cleanliness

    "The room is big and clean."

    NGUYEN

    |

    January 9, 2023

  • 10

    Exceptional
    Staff 

    "Recommended for those looking for Hotel in Hanoi which have a nice, clean and professional staff."

    Chandra

    |

    December 28, 2022

  • 9.6

    Exceptional
    Location

    "Good price with good location."

    kyungpyo

    |

    July 17, 2022

Overall rating:

8.2

Excellent
609 reviews
Cleanliness
8.6
Facilities
7.7
Location
8.2
Read all reviews >
What travelers say they love:
Breakfast was simple but good.
Chandra from Indonesia
Group
More about Mercure Hanoi La Gare Hotel

More about Mercure Hanoi La Gare Hotel

Mercure Hanoi La Gare Hotel

Take a good wander and unveil the wonder of Hanoi with a stay at Mercure Hanoi La Gare Hotel. Explore the genuine Hanoi that most travelers never see, with a stay at Mercure Hanoi La Gare Hotel -- located only 1.2 km from Old Quarter.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Mercure Hanoi La Gare Hotel thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Mercure Hanoi La Gare Hotel even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find bottled water, a coffee or tea maker and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Mercure Hanoi La Gare Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the salon, located right at the hotel. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room and tennis court.
Get social at the hotel's library and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Don't miss out on all that Hanoi has to offer during your stay at Mercure Hanoi La Gare Hotel. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 4.6 km away, where you can see famous works by local artists.

Show less

Amenities and facilities

Very good
Facilities

7.7

Most talked about facilities

Housekeeping

25 mentions

Breakfast

14 mentions

Food & Dining

7 mentions

Taxi

4 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • Spanish
  • Vietnamese
Kitchen
  • Snack bar
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Infirmary
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Balcony/terrace
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Locker
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shared bathroom
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site
Brasserie Le Pavillon
  • Cuisine: Asian, European, French
  • Menu: Buffet, A-la-carte

Location

94 Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam
Excellent
Location

8.2

Airports
  • Noi Bai International Airport (HAN)
    21.8 km 42 min drive
  • Cat Bi International Airport (HPH)
    94.5 km
Public transportation
  • Hanoi Railway Station
    220 m 2 min walk
Hospital or clinic
  • Bệnh viện Đa khoa Quốc tế Hồng Hà
    280 m
Shopping
  • Night Market
    1.4 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Hoa Lo Prison
    490 m
  • Temple of Literature & National University
    710 m
  • Vietnam Military History Museum
    760 m
  • St. Joseph's Cathedral
    850 m
  • Vietnamese Women's Museum
    1.1 km
  • One Pillar Pagoda
    1.2 km
  • Old Quarter
    1.3 km
  • Ho Chi Minh Mausoleum
    1.4 km
  • Presidential Palace Historical Site
    1.6 km
  • Vietnam Museum of Ethnology
    4.7 km
Nearby landmarks
  • Vinmart
    70 m
  • Southern Gate
    180 m
  • Vm+ 14 Trần Quý Cáp
    210 m
  • Hanoi Railway Station
    220 m
  • Lotus Train
    220 m
  • Livitrans
    220 m
  • Cao Minh Custom Tailor
    230 m
  • Pheva chocolate Hanoi
    250 m
  • Vườn hoa Cửa Nam
    270 m
  • Bệnh viện Đa khoa Quốc tế Hồng Hà
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property requires a refundable security deposit upon check-in.
  • All special requests are subject to availability and additional charges may apply.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee1267000 VND
Extras
  • Breakfast charge (unless included in room price)325000 VND
The property
  • Number of floors9
  • Number of rooms 100
  • Year property opened2009

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Mercure Hanoi La Gare Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities7.7
Location8.2
Room comfort and quality8.0
Service8.5
Value for money8.1
High score for Hanoi
Rating
9+ Exceptional (58)
8-9 Excellent (66)
7-8 Very Good (86)
6-7 Good (34)
<6 Below Expectation (25)
Time of the year
Mar - May (70)
Jun - Aug (70)
Sep - Nov (73)
Dec - Feb (56)

Show reviews that mention 

Showing 269 verified guest comments
12345
9.2
Exceptional
KANGHYUN from Vietnam
Business traveler
Standard 1 Queen-size Bed
Stayed 1 night in October 2019

Excellent”

I stayed 1 night for Business travel and very comfortable, great staff and service also. The breakfast was good to enjoy the western & vietnam style with fresh fruit. In addition I worried about the noise due to the nearby train station but how it is so silent!!! As ou may feel tiny rest room but clean, convenient.

Reviewed October 26, 2019

See room deals

8.8
Excellent
Fui from Malaysia
Couple
Superior room Queen-size bed
Stayed 3 nights in July 2022

Excellent”

Location is great, still within the Old Quarter yet still quiet, away from the congestion/pollution. It's on the same street (maybe 2 mins walk) from the Hanoi Train station. Bed is comfortable and rooms are clean and good sized. Only improvement point was on the service. Was told during check-in that breakfast was included. The next morning we went to the restaurant, told the staff our room number and was let in. As we just started picking up our food and eating only then was told we didnt have breakfast with our room booking and have to pay breakfast charges. Since we already took food, we then paid. Standard SOP should have been checked before letting us in to the restaurant right? We then went to clarify at the front desk, and was told, "We are sorry, our colleague made a mistake yesterday".

Reviewed July 18, 2022

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Dear Fui, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com

Responded August 30, 2022
Mercure Hanoi La Gare Hotel
9.6
Exceptional
Shigeru from Japan
Solo traveler
Standard 2 Single-size beds or 1 Queen-size bed
Stayed 1 night in April 2021

Nice hotel”

Close to old quarter, very clean, friendly staff. What you expect more?

Reviewed April 25, 2021

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10.0
Exceptional
Dalton from Hong Kong SAR, China
Solo traveler
Standard 1 Queen-size Bed
Stayed 1 night in January 2019

business suitable”

business type modern

Reviewed January 19, 2019

See room deals

9.2
Exceptional
Le from Vietnam
Business traveler
Standard 2 Single-size beds or 1 Queen-size bed
Stayed 1 night in May 2021

Great hotel to walk around”

Recommended for quick and easy stay. If you want an easy to get local food, this is perfect - you can walk to Nam Ngu street, 2 minutes away, lots of good local food. Easy to go anywhere.

Reviewed May 07, 2021

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9.6
Exceptional
kyungpyo from Vietnam
Solo traveler
Standard 2 Single-size beds or 1 Queen-size bed
Stayed 2 nights in July 2022

great hotel”

good price with good location. pefect!

Reviewed July 18, 2022

See room deals

Dear kyungpyo, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com

Responded August 30, 2022
Mercure Hanoi La Gare Hotel
8.8
Excellent
NGUYEN from Vietnam
Solo traveler
Standard 1 Queen-size Bed
Stayed 5 nights in February 2019

Right front of Hanoi Train station, few minutes to old quarter; Nice food, western drink”

Nice staff, nice food, good location

Reviewed February 11, 2019

See room deals

9.2
Exceptional
Shigeru from Vietnam
Solo traveler
Superior room Queen-size bed
Stayed 1 night in March 2022

Near old quarter”

Definitely value for money

Reviewed March 21, 2022

See room deals

Dear Shigeru, Thank you so much for sharing your experience at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com

Responded August 30, 2022
Mercure Hanoi La Gare Hotel
8.4
Excellent
Jeerawan from Thailand
Couple
Standard 1 Queen-size Bed
Stayed 1 night in January 2019

Great Service ”

Great service and location if you travel by train to Sapa.

Reviewed February 04, 2019

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8.0
Excellent
Christopher from Singapore
Couple
Standard 1 Queen-size Bed
Stayed 9 nights in April 2022

Good average hotel”

LIKES: Spacious room, big comfortable bed, cold aircon, convenient location, quiet in room. DISLIKES: Low bathroom sink, 2 small bottles of water only, HBO cable channel not clear.

Reviewed May 04, 2022

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Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com

Responded August 30, 2022
Mercure Hanoi La Gare Hotel
8.4
Excellent
FW from Malaysia
Couple
Superior room Queen-size bed
Stayed 5 nights in June 2022

Nice Hotel”

Clean Rooms Very Friendly Staffs

Reviewed July 07, 2022

See room deals

Dear FW, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Assistant Front Office Manager h7049-fo@accor.com

Responded August 30, 2022
Mercure Hanoi La Gare Hotel
8.0
Excellent
VINCENT from Malaysia
Business traveler
Standard 1 Queen-size Bed
Stayed 4 nights in October 2019

hanoi business trip”

good hotel, located near National Exhibition centre, good facilities, food ok, rooms good, internet good, everything easy, no brainer.

Reviewed October 06, 2019

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4.8
mejar from Malaysia
Business traveler
Standard 1 Queen-size Bed
Stayed 1 night in January 2020

Very very UNHAPPY ”

I requested for 2 adults per room via Agoda but I was denied and the hotel claims that Agoda booked only 1 adult per room. I have booked 2 rooms for 2 nights. Very VERY UNHAPPY.

Reviewed January 24, 2020

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10.0
Exceptional
Timothy from United States
Couple
Standard 1 Queen-size Bed
Stayed 1 night in October 2017

Exceptional”

We had such a good time at the Mercure Hanoi La Gare Hotel, we had to try it again be sure! We weren't disappointed. It seems the staff are all top the same high standard. Ms Giang went out of her way to assist in a speedy check-in and helped to make transportation arrangements, dinner reservations, and provide what turned out to be awesome recommendations! The facilities are top notch and very convenient to attractions and transportation. We are ready for our 3rd visit!

Reviewed October 17, 2017

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10.0
Exceptional
Timothy from United States
Couple
Superior room Queen-size bed
Stayed 1 night in October 2017

Hanoi Respite”

The Mercure Hanoi La Gard was a pleasant experience from the moment we arrived. The Reception staff (Duong and Diamond) were very attentive and helpful throughout our stay. Rooms were very clean and well appointed. Breakfast was superb! All staff were very friendly and willing to help. The Hotel is very convenient to the train station and a few historical / tourist venues. We will come and stay here again!

Reviewed October 10, 2017

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7.7
Very good
Mei from Hong Kong SAR, China
Business traveler
Stayed 1 night in September 2010

Again at Mercure Hanoi La Gare Hotel”

Location, clear room
non

I have stayed at the Mercure Hanoi La Gare Hotel multiple times and always for one day only before taking the flight back home. If you want to stay near the train station, the location is good. Rooms were clean and people were nice. The breakfast was okay. Overall was satisfied.

Reviewed October 31, 2010

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7.7
Very good
Mei from Hong Kong SAR, China
Business traveler
Stayed 1 night in September 2010

Nice Hotel”

Location, clear room
non

I have stayed at the Mercure Hanoi La Gare Hotel multiple times and always for one day only before taking the flight back home. If you want to stay near the train station, the location is good. Rooms were clean and people were nice. The breakfast was okay. Overall was satisfied.

Reviewed October 31, 2010

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9.0
Exceptional
Denis from Brazil
Couple
Stayed 1 night in October 2009

Very Nice Hotel”

brand new and very clean staff very friendly 3 minutes walk from train station to Sapa
Can see toilet seat from bed (no privacy at all!!) Mini bar very expensive

Stayed there for two nights in October 2009. Very beautiful brand new hotel, very modern style and clean. Very good location near the train station to go to Sapa, making it very easy. Be carefull about taxi drivers in Vietnam. They sistematically try to take advantage of you. The Mercure Hotel called us a cab to go to the airport and the price was 14 USD, and the driver was aware. When we got to the airport he charged the meter fare (more than 20 USD) and locked us in inside the taxi because we were arguing about the price. The hotel got to be responsible for the driver they call, because it was booked on the front desk.

Reviewed October 13, 2009

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6.3
Good
Malathi from Singapore
Couple
Standard 2 Single-size beds or 1 Queen-size bed
Stayed 6 nights in February 2014

Minus the dodgy check in, rest met my expectations”

centrally located, fairly nice breakfast buffet, clean and comfortable rooms.

My stay in Mercure Hanoi La Gare, met my expectations. Clean and comfortable rooms. Basic necessities were available. Relatively nice breakfast buffet. Centrally located. However, i would like to highlight on 2 factors, that were disappointing. When i was checking in, the counter staff, an assistant manager, informed me that a guest who was to check out had to extend his stay due to being ill and that the hotel was also fully booked. Due to this, the staff had asked me to consider her offer of being transferred to another hotel under the mercure group. That hotel was 3 km away. I declined the offer and insisted that i wanted to stay in this hotel. Upon that, instantly she responded, yes i do have a room. This encounter just left me puzzled. Why should the staff mention that they are fully booked, when they do have an available room? This appears dishonest and does not reflect well on an international hotel, such as Mercure. The other disappointing factor is that, when i had emailed the hotel for the price of the airport transfer, i was told that it would cost USD 55, which is very expensive compared to the market rate of USD 17 for airport transfer in Hanoi.

Reviewed February 25, 2014

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9.6
Exceptional
Katsuaki from Japan
Business traveler
Superior room Queen-size bed
Stayed 3 nights in April 2016

Good Location, Good Food and Friendly Staffs”

Close to Hoan Kiem Lake, Very close to the Railway Station, Lots of Places to visit in walking range. Above all, confortable Room and Facilities in proper size.

Reviewed April 29, 2016

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