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Escape to a tranquil resort on a private beach. Enjoy stunning views from modern Thai-style rooms. Relax by the pool, indulge in spa treatments, or savor meals at the on-site restaurant. Experience luxury and serenity at Mercure Koh Chang Hideaway. Experience Bai Lan Bay's picturesque beaches and lush tropical surroundings at the luxurious Mercure Koh Chang Hideaway. The resort offers a private beach, a pool with stunning views, and a stylish bar. Enjoy free Wi-Fi and refreshing air conditioning in the well-equipped rooms. Take a short walk to the breathtaking Lonely Beach and discover nearby attractions for an unforgettable vacation for two. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
Private beach
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
8 travelers have booked today.
Based on 4,822 verified reviews
8.6
8.5
8.4
8.3
8.2
7.7
Location rating score
Value for money | 8.2 |
Distance to city center | 10. Km |
Location rating | 7.7 |
Nearest airport | Trat Airport (TDX) |
Distance to airport | 32.7 km |
What type of restaurant cuisines are offered at Mercure Koh Chang Hideaway?
Start off your holiday with Mercure Koh Chang Hideaway's offered cuisine and dining options which includes a range of options such as Asian cuisine, Buffet in restaurant,and International cuisine for you to select from.
Does Mercure Koh Chang Hideaway provide airport transfer?
Mercure Koh Chang Hideaway offers airport transfer service upon request with an additional charge of 2500 THB in local currency. To request, check the box on the booking form just before the payment page.
Does Mercure Koh Chang Hideaway offer spa services?
You can enjoy your stay at Mercure Koh Chang Hideaway all the more by taking advantage of the property's available spa services that are offered for all its valuable guests to make your evening far better.
Does Mercure Koh Chang Hideaway provide laundry services?
Yes! Mercure Koh Chang Hideaway includes laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.
What points of interest are nearby Mercure Koh Chang Hideaway that are in walking range?
While staying at Mercure Koh Chang Hideaway, kick start your getaway by discovering the nearest attractions that are within walking distance to the property which include Tree Top Adventure Park Koh Chang and Bai Lan Bay.
Is a refundable security deposit required upon check-in at Mercure Koh Chang Hideaway?
Mercure Koh Chang Hideaway expects a security deposit upon check-in. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
At what time of the year is Mercure Koh Chang Hideaway most popular?
Mercure Koh Chang Hideaway's most popular month where verified tourists have stayed the most is in April.
What do past visitors like most about Mercure Koh Chang Hideaway?
Past guests that stayed at Mercure Koh Chang Hideaway have given this property a rating of 8.498 for its exceptional service as the major highlight for their stay.
What do local visitors think about Mercure Koh Chang Hideaway?
Past local travelers that have stayed at this property have given Mercure Koh Chang Hideaway an average rating of 8.5. You can look up on more specific customer ratings, and responses for this property down in the review section.
What restaurants are nearby Mercure Koh Chang Hideaway?
Mercure Koh Chang Hideaway’s local neighborhood is Bai Lan Bay which consists of popular restaurants such as Bailan Cafe, J&K Restaurant, and Lisca Beach.
What is the closest airport to Mercure Koh Chang Hideaway?
The nearest airport to Mercure Koh Chang Hideaway is Trat Airport, 33.0 km away.
Escape to Tranquility at Mercure Koh Chang Hideaway
Nestled in the serene island of Koh Chang, Thailand, Mercure Koh Chang Hideaway is a 4-star hotel that offers a peaceful retreat amidst lush tropical surroundings. With its convenient location just 10 kilometers from the city center, this hidden gem provides a perfect blend of tranquility and accessibility.
Upon arrival, guests are welcomed with warm hospitality and a seamless check-in experience. Check-in time starts from 03:00 PM, allowing ample time for travelers to settle in and start their relaxing getaway. The hotel boasts a total of 141 well-appointed rooms, ensuring a comfortable stay for every guest. Each room is thoughtfully designed with modern amenities and a touch of Thai elegance, providing a cozy sanctuary to unwind after a day of exploration.
Mercure Koh Chang Hideaway is a haven for families with children. The hotel's child policy allows children between the ages of 0 to 11 to stay free of charge. This makes it an ideal destination for a memorable family vacation, where parents can create lasting memories with their little ones without worrying about additional costs. The hotel's friendly staff is always ready to cater to the needs of families, ensuring a delightful stay for guests of all ages.
Built in 2007 and last renovated in 2017, Mercure Koh Chang Hideaway showcases a harmonious blend of contemporary design and traditional Thai elements. The hotel's architecture and interiors reflect the island's natural beauty, creating a soothing ambiance that instantly transports guests to a state of relaxation. With its serene atmosphere and stunning surroundings, this hotel is a perfect choice for travelers seeking a peaceful escape.
For those who wish to explore beyond the hotel's premises, Mercure Koh Chang Hideaway offers convenient access to the island's attractions. The airport is just 60 minutes away, allowing for a smooth journey to and from the hotel. Whether you're looking to indulge in water sports, explore the island's vibrant nightlife, or simply unwind on pristine beaches, this hotel serves as an excellent base for your adventures.
Escape to tranquility and immerse yourself in the beauty of Koh Chang at Mercure Koh Chang Hideaway. With its comfortable rooms, family-friendly policies, and serene ambiance, this 4-star hotel ensures a memorable and rejuvenating stay for all guests.
Endless Entertainment at Mercure Koh Chang Hideaway
At Mercure Koh Chang Hideaway, the entertainment options are endless, ensuring that guests have a truly memorable stay. Whether you're in the mood for relaxation or excitement, this hotel has it all. Start your evening at the bar, where skilled mixologists will craft delicious cocktails to suit your taste. Unwind and rejuvenate your body and mind with a soothing massage, or indulge in the ultimate relaxation experience with a soak in the hot tub, sauna, or steam room.
For those seeking a deeper level of relaxation, the spa offers a range of luxurious treatments that will leave you feeling pampered and refreshed. The hotel's lush garden provides a tranquil setting for a leisurely stroll or a peaceful moment of reflection. And if you're in the mood for some lively entertainment, head to the karaoke room and unleash your inner superstar. With its diverse range of entertainment facilities, Mercure Koh Chang Hideaway ensures that every guest's stay is filled with excitement, relaxation, and unforgettable memories.
Stay Active and Energized at Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway offers an impressive range of sports facilities that will keep you active and energized throughout your stay. Dive into the refreshing waters of the indoor and outdoor pools, perfect for a leisurely swim or invigorating laps. For those who prefer to stay dry, the well-equipped fitness center provides state-of-the-art equipment to help you stay in shape during your vacation.
If you're a water sports enthusiast, you're in for a treat. Mercure Koh Chang Hideaway offers a variety of non-motorized water sports activities that are sure to get your adrenaline pumping. Take advantage of the crystal-clear waters and explore the vibrant marine life through diving and snorkeling adventures. The hotel's private beach is the perfect spot to relax and soak up the sun, or you can head to the poolside bar for a refreshing drink while enjoying the picturesque views.
With free access to the fitness center, you can maintain your workout routine even while on holiday. Whether you prefer cardio exercises or strength training, the fitness center has everything you need to stay active. So, whether you're a fitness enthusiast, a water sports lover, or simply looking to relax by the pool or beach, Mercure Koh Chang Hideaway has the perfect sports facilities to cater to all your needs.
Convenient Facilities at Mercure Koh Chang Hideaway
Mercure Koh Chang Hideaway offers a range of convenience facilities to ensure a comfortable and hassle-free stay for guests. With 24-hour room service, guests can enjoy delicious meals and snacks in the privacy and comfort of their own rooms at any time of the day or night. The hotel also provides a laundry service, allowing guests to have their clothes cleaned and pressed without having to leave the premises.
For added convenience, Mercure Koh Chang Hideaway offers safety deposit boxes where guests can securely store their valuables during their stay. The hotel also provides Wi-Fi in public areas, allowing guests to stay connected and browse the internet effortlessly.
In addition, the hotel features a designated smoking area for guests who smoke, ensuring a comfortable environment for both smokers and non-smokers. Free Wi-Fi is available in all rooms, allowing guests to stay connected and browse the internet from the comfort of their own accommodations.
Other convenient facilities include luggage storage, daily housekeeping, and a fireplace, adding to the overall comfort and convenience of the hotel. Whether guests need to store their luggage, have their rooms cleaned daily, or cozy up by the fireplace on a chilly evening, Mercure Koh Chang Hideaway has everything to cater to their needs and ensure a pleasant stay.
Convenient Transport Facilities at Mercure Koh Chang Hideaway
At Mercure Koh Chang Hideaway, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of transport facilities to ensure your journey is hassle-free from the moment you arrive.
For those arriving by air, our convenient airport transfer service will whisk you away from Trat Airport to the hotel in no time. Sit back, relax, and enjoy the scenic drive as our professional and friendly drivers take care of your transportation needs.
If you're looking to explore the beautiful island of Koh Chang, our tour desk can assist you in planning your adventures. Whether you want to discover hidden waterfalls, go snorkeling in crystal-clear waters, or experience the vibrant local culture, our knowledgeable staff will help you create unforgettable memories.
For guests who prefer to have their own wheels, we offer a car park onsite, free of charge. If you don't have your own vehicle, our car hire service is available, allowing you to explore the island at your own pace. Alternatively, our taxi service is always ready to take you to your desired destinations, ensuring convenience and comfort throughout your stay.
At Mercure Koh Chang Hideaway, we strive to make your journey as smooth as possible, providing a range of transport options to suit your needs. Whether you're arriving by air, planning island adventures, or simply exploring the local area, our transport facilities are designed to enhance your experience and make your stay truly memorable.
Luxurious Room Facilities at Mercure Koh Chang Hideaway
Indulge in the ultimate comfort and luxury at Mercure Koh Chang Hideaway, where every room is equipped with top-notch amenities to ensure a memorable stay. Step into your air-conditioned sanctuary and unwind in style. Wrap yourself in plush bathrobes provided for your convenience, adding an extra touch of luxury to your stay.
Stay connected with the world with a daily newspaper delivered right to your room, keeping you updated on the latest news and events. Style your hair effortlessly with the hair dryer provided, saving you precious packing space. Quench your thirst with the well-stocked mini bar, offering a wide selection of beverages to suit your preferences.
Step out onto your private balcony or terrace and soak in the breathtaking views of the surrounding natural beauty. Stay entertained with the satellite/cable TV, providing a wide range of channels for your viewing pleasure. Keep your snacks and drinks cool with the refrigerator, ensuring you have refreshments at your fingertips throughout your stay.
For those seeking a cozy and romantic ambiance, select rooms even feature a fireplace, creating a warm and inviting atmosphere. Experience true relaxation and comfort at Mercure Koh Chang Hideaway, where every detail has been carefully considered to enhance your stay.
Indulge in a Culinary Delight at Mercure Koh Chang Hideaway
At Mercure Koh Chang Hideaway, dining is an experience that will tantalize your taste buds and satisfy your cravings. With a variety of dining facilities available, you can indulge in a culinary delight throughout your stay.
Start your day with a scrumptious breakfast buffet, offering a wide array of choices to suit every palate. From freshly baked pastries to tropical fruits, there is something for everyone. The continental breakfast option ensures that you have a hearty and fulfilling meal to energize your day.
For lunch and dinner, head to the on-site restaurant where you can savor a delectable selection of local and international cuisine. The restaurant's cozy ambiance and attentive service create the perfect setting for a memorable dining experience. If you prefer to dine in the comfort of your room, take advantage of the 24-hour room service, ensuring that you can enjoy a delicious meal at any time.
If you're in the mood for a barbecue, make use of the BBQ facilities available at the hotel. Gather with friends and family, and enjoy a fun-filled evening grilling your favorite meats and vegetables. The daily housekeeping service ensures that the facilities are always clean and ready for use.
At Mercure Koh Chang Hideaway, dining is not just about satisfying hunger, but also about creating unforgettable memories. Indulge in the culinary delights offered and experience a truly remarkable stay.
Luxurious and Spacious Rooms at Mercure Koh Chang Hideaway
Discover a range of luxurious and spacious rooms at Mercure Koh Chang Hideaway, offering the perfect retreat for your stay in Koh Chang, Thailand. With a variety of room types to choose from, you can find the perfect accommodation to suit your needs and preferences.
Indulge in the Deluxe Ocean View Room with 1 King Bed, boasting a generous 52 square meters of space and breathtaking views of the ocean. For those seeking ultimate comfort and convenience, the Deluxe Pool Access Room offers direct access to the pool, while the Deluxe Room With 2 Single Beds, Ocean View provides a serene atmosphere with stunning views.
Booking your stay at Mercure Koh Chang Hideaway on Agoda ensures that you not only enjoy the best prices available, but also a hassle-free experience. With Agoda's easy-to-use platform, you can easily browse through the different room options, compare prices, and make your reservation with just a few clicks. So why wait? Book your dream getaway at Mercure Koh Chang Hideaway on Agoda today and experience a truly unforgettable stay.
Discover the Tranquility of Bai Lan Bay in Koh Chang
Nestled on the picturesque island of Koh Chang in Thailand, Bai Lan Bay is a hidden gem that offers a serene and tranquil escape from the hustle and bustle of everyday life. With its pristine white sandy beaches, crystal-clear turquoise waters, and lush tropical surroundings, Bai Lan Bay is a paradise for nature lovers and beach enthusiasts alike.
This secluded bay is located on the southern tip of Koh Chang, making it a peaceful and secluded haven away from the crowds. Whether you're looking to relax on the beach, take a dip in the warm waters, or explore the vibrant marine life through snorkeling or diving, Bai Lan Bay has something for everyone.
In addition to its natural beauty, Bai Lan Bay is also home to a variety of dining options, ranging from local seafood restaurants to international cuisine. After a day of exploring, you can unwind with a refreshing cocktail at one of the beachfront bars and watch the sun set over the horizon. With its tranquil atmosphere and stunning natural surroundings, Bai Lan Bay is the perfect destination for a rejuvenating getaway in Koh Chang.
Traveling to Mercure Koh Chang Hideaway from Nearby Airports
Traveling to Mercure Koh Chang Hideaway from nearby airports is a breeze, allowing you to quickly immerse yourself in the beauty of Koh Chang, Thailand. The closest airport to the resort is Trat Airport, which is approximately a 45-minute drive away. Upon arrival, you can easily arrange for a taxi or private transfer to take you directly to Mercure Koh Chang Hideaway. The scenic journey will take you through picturesque landscapes, showcasing the natural wonders of the island.
Alternatively, if you are arriving at Suvarnabhumi International Airport in Bangkok, you have the option of taking a domestic flight to Trat Airport. Several airlines operate daily flights, making it a convenient and time-saving choice. Once you land at Trat Airport, you can choose from various transportation options to reach the resort. Taxis, shared minibusses, and private transfers are readily available, ensuring a hassle-free journey.
As you make your way to Mercure Koh Chang Hideaway, you'll be enchanted by the island's lush greenery, crystal-clear waters, and serene atmosphere. The resort's location in Bai Lan Bay offers a tranquil escape, away from the hustle and bustle of city life. Whether you choose to arrive via Trat Airport or Suvarnabhumi International Airport, the journey to Mercure Koh Chang Hideaway sets the stage for an unforgettable vacation in Koh Chang, Thailand.
Experience Thrills and Tranquility at Mercure Koh Chang Hideaway
Nestled amidst the lush tropical landscape of Koh Chang, Mercure Koh Chang Hideaway offers a perfect blend of excitement and relaxation. Located near some of the island's most popular landmarks and attractions, this hotel is an ideal choice for both adventure seekers and those seeking a peaceful retreat.
For those looking to unleash their inner warrior, Muay Thai is just a stone's throw away from the hotel. Immerse yourself in the rich cultural heritage of Thailand and learn the art of this ancient martial art form. Whether you are a beginner or an experienced fighter, the trainers at Muay Thai will guide you through the techniques and help you improve your skills. Feel the adrenaline rush as you engage in intense training sessions and witness thrilling matches.
If you prefer a different kind of adventure, head to Tree Top Adventure Park Koh Chang. This exhilarating park offers a range of thrilling activities for all ages. Swing through the treetops on zip lines, navigate challenging rope courses, and test your balance on the high wire bridges. With various levels of difficulty, there's something for everyone, from adrenaline junkies to families seeking a fun-filled day out.
For those seeking a serene escape, Bai Lan Bay is just a short distance from the hotel. This picturesque beach is known for its crystal-clear waters, powdery white sand, and tranquil atmosphere. Take a leisurely stroll along the shoreline, soak up the sun, or simply unwind with a book under the shade of a palm tree. The gentle waves and breathtaking views make Bai Lan Bay the perfect spot to rejuvenate and recharge.
At Mercure Koh Chang Hideaway, you'll have the best of both worlds - thrilling adventures and peaceful moments of relaxation. Whether you choose to immerse yourself in the world of Muay Thai, conquer the treetops at the adventure park, or simply bask in the beauty of Bai Lan Bay, this hotel's surrounding landmarks and attractions offer something for everyone.
A Gastronomic Adventure Awaits
Mercure Koh Chang Hideaway is surrounded by an array of enticing dining options that will take your taste buds on a gastronomic adventure. Just a stone's throw away, Lisca Beach offers a beachfront dining experience, where you can savor delicious seafood while enjoying the stunning views of the ocean. J&K Restaurant is another nearby gem, known for its authentic Thai cuisine and warm hospitality. For those craving a taste of home, Steak Bailan is the perfect spot to indulge in mouthwatering steaks and grilled specialties. Panorama View Restaurant offers a breathtaking setting, with panoramic views of the island and a menu featuring both Thai and international dishes. If you're in the mood for fresh seafood, No Name Seafood is a must-visit, serving up an array of delectable seafood dishes in a casual and laid-back atmosphere. Baansanook Restaurant is a hidden gem, offering a fusion of Thai and European flavors in a cozy and charming setting. Bai Lan Bay Restaurant is another favorite among locals and tourists alike, offering a wide range of Thai and international dishes with a stunning beachfront view. Lastly, Tarzan Island and The Bay Restaurant are both worth a visit, with their unique menus and picturesque locations. With such a diverse selection of dining options, Mercure Koh Chang Hideaway is the perfect base for food lovers looking to explore the culinary delights of Koh Chang.
Affordable Luxury at Mercure Koh Chang Hideaway
Escape to the tranquil paradise of Mercure Koh Chang Hideaway without breaking the bank. With an average price of just $47 per night, this luxurious hotel offers exceptional value for money. Compared to the average price of a hotel room in Koh Chang, which stands at $60, Mercure Koh Chang Hideaway provides an affordable option for travelers seeking a high-end experience without the hefty price tag.
At Mercure Koh Chang Hideaway, you can indulge in the ultimate relaxation while enjoying the stunning natural beauty of Koh Chang. The hotel boasts elegantly designed rooms that offer modern amenities and breathtaking views of the surrounding lush greenery. With its serene atmosphere and top-notch facilities, including a swimming pool, spa, and fitness center, Mercure Koh Chang Hideaway provides an oasis of tranquility for a truly rejuvenating stay.
Whether you're planning a romantic getaway, a family vacation, or a solo adventure, Mercure Koh Chang Hideaway offers a range of room options to suit every budget. From cozy standard rooms to spacious suites, each accommodation is thoughtfully designed to provide comfort and convenience. Book your stay at Mercure Koh Chang Hideaway and experience luxury at an unbeatable price.
A Perfect Retreat for Family Relaxation
Mercure Koh Chang Hideaway is a tranquil haven that comes highly recommended by its guests. Families and friends looking for a peaceful getaway will find this resort to be the perfect choice. The atmosphere is incredibly serene, providing an ideal setting for relaxation. The friendly and attentive staff ensure that every guest feels welcome and well taken care of. The rooms are excellent, offering breathtaking views and are equipped with all the necessary amenities for a comfortable stay. The highlight of the resort is undoubtedly the swimming pool, where guests can unwind and enjoy the picturesque surroundings. Additionally, the hotel's beautiful design and well-maintained facilities make it a true paradise for those seeking a peaceful escape.
A Hidden Gem with Excellent Value and Facilities
Mercure Koh Chang Hideaway is a hidden gem nestled in the beautiful island of Koh Chang, Thailand. With an impressive overall rating of 8.2, this hotel has received high praise from its satisfied guests. One of the standout features is its exceptional value for money, with a rating of 8.2. Guests have consistently appreciated the affordable rates without compromising on quality and comfort.
When it comes to facilities, Mercure Koh Chang Hideaway excels with a rating of 8.3. The hotel offers a range of amenities to ensure a memorable stay for its guests. From a stunning outdoor swimming pool surrounded by lush greenery to a well-equipped fitness center, there is something for everyone. Whether you are seeking relaxation or adventure, this hotel has got you covered.
The cleanliness of Mercure Koh Chang Hideaway is highly regarded, with a rating of 8.4. Guests have consistently praised the hotel's commitment to maintaining a clean and hygienic environment. From the pristine rooms to the well-maintained public areas, attention to detail is evident throughout the property. The hotel's dedication to cleanliness ensures a comfortable and enjoyable stay for all guests.
Excellent8.3
Facilities
Very good7.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Provided by verified guests of
Excellent
Show reviews that mention
Impressed since I saw the advertisement sign on the ferry to being impressed by the staff's service, I arrived long before check-in time, even before noon, and the staff allowed me to check in right away. The service is excellent! The room is spacious, clean, and fragrant. My son loves it so much he says he wants to come here again next time. We liked the room, the swimming pool, the terrace, the jacuzzi, the large bathroom, and the strong water pressure. The bed is soft and comfortable to sleep in. The room area is spacious, and I've never encountered a hotel that gives out two key cards. Normally, when you leave the room, the air conditioning cuts off, but here they provide two cards, so it’s convenient to leave one in the slot. This is great! I’m very impressed. The staff's service is really good; they even gave a birthday cake to my partner, which is so sweet. The hotel is peaceful and truly a place to relax. I recommend bringing all the necessary items, whether snacks or meals, or you can order from the hotel, as they have a coffee shop and restaurant. I really appreciate the care and attention from the staff here.
เรียน คุณ Petcherat กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ ที่โรงแรมของเรา ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ ฝ่ายบริหาร โรงแรม เมอเคียว รีสอร์ท
We chose this room on our last night in Koh Chang and and at Mercure hideaway. I have to say that this room is amazing, we love the room, very much. It is spacious with high ceilings, and very very private. The room, the pool, and the jacuzzi were clean and working perfectly. FYI. Don't let the doors open in the evening as you may have lots of mosquito in the room. We wish we had stayed at least 2 nights. Next time we come to Koh Chang, this room will be booked again.
Dear Value guests Thank you for taking the time to answer our questions and share your opinion about your stay at our hotel. I am very sorry that the service offered did not meet your expectations. Please allow me to offer you my sincerest apologies. At our hotel, we strive to offer the highest level of service to each of our guests. Therefore, your feedback is very important to us. Rest assured that all necessary measures will be taken to ensure that this does not happen again in the future. We are very grateful to you for your feedback and sincerely hope that you will give us the opportunity to correct our mistakes in the near future. Sincerely yours, The Management
The superior king room was spacious, although there were some areas that could be a bit worn but overall acceptable. The bed was soft and comfortable for sleeping. The swimming pool in front of the building was clean and very spacious, and the pool by the beach was also beautiful. Breakfast was abundant and delicious. I liked the service of all the staff; everyone was very welcoming and greeted us, which I commend. At night, there was a fire spinning show and live music by the beach, which was nice. It's perfect for relaxation. I highly recommend it and will definitely return.
เรียนคุณ Thunyarat, ขอขอบพระคุณในคำชมและการประทับใจต่อการบริการของเรา พนักงานทุกคนยินดีต่อการรับใช้เมื่อเห็น ลูกค้ามีความสุข พนักงานก็มีความปลื้มปิติเป็นอย่างมาก เราจะนำข้อความนี้ไปติดที่บอร์ดเพื่อแจ้งไห้ทุกคนทราบเพื่อเป็นกำลังใจในการทำงานในโอกาสข้างหน้าต่อๆไปครับ ขอขอบพระคุณเป็อย่างสูงและหวังว่าท่านคงจะกลับมาเยือนเราอีกในครั้งต่อไปนะครับกราบขอบพระคุณครับ ฝ่ายบริหาร
The hotel staff is AMAZING. Going above and beyond to help me. I stayed here alone as a female traveler. I was greeted with such kindness from the baggage helper. He was so kind and sweet. I had an issue with my room having a musty/moldy odor and they changed my room immediately to an ocean view room. No questions asked. The property is a bit dated, old and could use some TLC and updating but the people working here are the nicest hosts I’ve ever met in Thailand. The room was very clean too! Finally while I was waiting for my pick up, the same baggage person moved me to an AC room so I didn’t have to sit on the heat and had a front desk worker call my taxi to ensure they were coming. If you’re on a budget and don’t mind a bit of an outdated place …then i would recommend. The staff made it worth it. THANK YOU FOR BEING SO KIND TO ME.
Dear Tammy, Thank you for taking the time to tell us about your experience at Mercure Koh Chang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team Mercure Koh Chang Hideaway
Airport transfer
Private beach
Free Wi-Fi in all rooms!
Hot tub
6 day break ”
Great place, beach is good. We had the room close to the beach with splash pool. The patio is lovely with a little garden as well.Only one criticism the garden needed to be tidying up and the patio was not cleaned while we were there. Breakfast selection every morning was great. A good selection of restaurants just a short walk from the entrance and the big boat trip is well worth going on ,snorkeling etc
Dear Value Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in the future. Sincerely, The Management and Team Mercure Koh Chang Hideaway