New Grand Park Hotel

2 stars out of 5
3-5, Jl. Samudra No.3-5, Bongkaran, Pabean Cantian, Surabaya, Surabaya Center, Surabaya, Indonesia, 60161

Highlights

290 meters to public transportation

Front desk [24-hour]

Airport transfer

Inside city center

850 meters to Tugu Pahlawan

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Restaurant

Massage

Airport transfer

Family room

Luggage storage

About us

Perfect for two travelers, New Grand Park Hotel offers a comfortable urban retreat in vibrant Surabaya Center. Relax in air-conditioned rooms with free WiFi, private balconies or terraces, and tranquil park views in select units. Enjoy massages, an outdoor pool, delightful meals at the on-site restaurant, and 24/7 room service. Located steps from ITC Surabaya Mega Grosir and a short drive to Jembatan Merah, the hotel provides convenience and a rich cultural experience in the heart of the city. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Location 7.8
Service 7.8
Value for money 7.7
Cleanliness 7.2

Based on 556 verified reviews

Location

7.8

Service

7.8

Value for money

7.7

Cleanliness

7.2

Facilities

6.9

Room comfort and qua...

5.5

See map

7.8Very good

Location rating score

Very good location - Inside city center
Parking
FREE
Popular landmarks
Tugu Pahlawan
860 m
Sampoerna Museum
1.4 km
Suramadu National Bridge
1.5 km
Tunjungan Plaza
2.6 km
Monkasel (Submarine Monument)
3.6 km
Closest landmarks
Atom Market
160 m
Pasar Atom
170 m
ITC Surabaya Mega Grosir
280 m
Surabaya Kota
290 m
Klinik Utama Mentari
360 m

Good to know

Value for money7.7
Distance to city center2 km
Location rating7.8
Nearest airportJuanda International Airport (SUB)
Distance to airport16.1 km

Rooms available at New Grand Park Hotel

Family Room
...
  • Room size: 32 m²/344 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Suite Room
...
  • Room size: 12 m²/129 ft²
  • Park view
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 single bed
Enter dates to see prices
Superior
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 single bed or 1 double be...
Enter dates to see prices
Family Room Only
...
  • Room size: 32 m²/344 ft²
  • Smoking allowed
Enter dates to see prices
Junior Suite
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
Enter dates to see prices
Family Suite
...
  • Room size: 12 m²/129 ft²
  • Shower
Enter dates to see prices
Deluxe Suite
...
  • Room size: 10 m²/108 ft²
  • Shower
Enter dates to see prices
Suite Room
...
  • Room size: 56 m²/603 ft²
  • Smoking allowed
  • 1 double bed
Enter dates to see prices

Frequently asked questions

While staying at New Grand Park Hotel, kick start your holiday break by checking out the nearest attractions that are within close proximity to the property which include Atom Market, Pasar Atom, and ITC Surabaya Mega Grosir.

While remaining at New Grand Park Hotel, indulge in your evening or night out at Top Ten & Coyote Bar to get the most out of your nightlife.

While staying at New Grand Park Hotel, enjoy your morning or evening walk at nearby park which include Taman Sejarah, Taman Krembangan, and Taman Kalongan.

New Grand Park Hotel has a total of 4 floors.

Verified past guests that have stayed at New Grand Park Hotel had an average nightly stay of 1 night at this property.

New Grand Park Hotel's most popular month where verified visitors have stayed the most is in August.

100.0% of our past guest critiques have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for New Grand Park Hotel down in the review section.

Verified business travelers that have stayed at this property have given New Grand Park Hotel an average rating of 7.5. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

Verified families with young children that have stayed at this property have given New Grand Park Hotel an average rating of 7.0. You can look up more in depth customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

The nearest train, metro, or bus station is Surabaya Kota, 291.59 m away from New Grand Park Hotel.

More about New Grand Park Hotel

More about New Grand Park Hotel

Discover the Charm of New Grand Park Hotel in Surabaya

Nestled in the vibrant city of Surabaya, Indonesia, the New Grand Park Hotel offers a comfortable and convenient stay for both business and leisure travelers. With its strategic location, this 2-star hotel provides easy access to the city's attractions, shopping centers, and entertainment venues. Built in 1973 and last renovated in 2012, the New Grand Park Hotel boasts a timeless charm blended with modern amenities. The hotel features a total of [number of rooms] well-appointed rooms, each designed with comfort and convenience in mind. Whether you are traveling alone or with a group, you can find the perfect accommodation to suit your needs. Conveniently located just [distance from city center] from the city center, the New Grand Park Hotel offers a peaceful retreat amidst the bustling city. Surrounded by lush greenery, the hotel provides a serene ambiance for guests to unwind and relax. For those who prefer to explore the city, the hotel is just a short distance away from popular attractions, including [list a few attractions].

Unwind and Indulge: Entertainment Facilities at New Grand Park Hotel

At New Grand Park Hotel in Surabaya, Indonesia, guests are treated to a wide range of entertainment facilities that guarantee a truly memorable stay. Whether you are looking to relax and rejuvenate or seeking some fun-filled activities, this hotel has got you covered. Indulge in a soothing massage at the hotel's spa, where skilled therapists will work their magic to melt away your stress and tension. The spa offers a variety of treatments and therapies, ensuring that you leave feeling refreshed and revitalized. For those who enjoy the outdoors, the hotel boasts a beautifully landscaped garden where you can take leisurely strolls or simply sit back and soak in the serene ambiance. The garden provides the perfect setting for a peaceful retreat from the bustling city. Additionally, the hotel features a shared lounge/TV area, where guests can gather and unwind. Catch up on your favorite shows or engage in lively conversations with fellow travelers. This communal space offers a cozy and relaxed atmosphere for you to enjoy some downtime. With its impressive entertainment facilities, New Grand Park Hotel guarantees a delightful and enjoyable stay for all guests.





Convenience Facilities at New Grand Park Hotel

New Grand Park Hotel in Surabaya, Indonesia, offers an array of convenient facilities to enhance your stay. With 24-hour room service, you can indulge in delicious meals and snacks at any time of the day or night without leaving the comfort of your room. The hotel also provides laundry service and dry cleaning, ensuring that your clothes are always fresh and clean. For added convenience, New Grand Park Hotel offers express check-in/check-out, allowing you to save precious time during your travels. The hotel also provides luggage storage, so you can explore the city without worrying about your belongings. Additionally, the daily housekeeping service ensures that your room is always tidy and welcoming. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work. The hotel also offers safety deposit boxes for your peace of mind, as well as a concierge service to assist you with any inquiries or arrangements. For smokers, there is a designated smoking area available. At New Grand Park Hotel, convenience is a top priority, and these facilities are designed to make your stay as comfortable and hassle-free as possible.

Convenient Transport Facilities at New Grand Park Hotel

At New Grand Park Hotel in Surabaya, Indonesia, we understand the importance of convenient transportation options for our guests. That's why we offer a range of transport facilities to ensure a hassle-free stay. For those arriving by air, our airport transfer service is the perfect choice. Sit back and relax as our professional drivers whisk you away from Juanda International Airport to the hotel in comfort and style. If you're traveling by car, you'll be pleased to know that we provide a car park onsite. Our self-parking facility offers the convenience and peace of mind of having your vehicle just steps away from your room. Best of all, the car park is free of charge, allowing you to explore Surabaya at your own pace without worrying about parking fees.

Modern Comfort and Convenience at New Grand Park Hotel

Indulge in a luxurious stay at New Grand Park Hotel in Surabaya, Indonesia, where modern comfort and convenience await you. Each room is equipped with top-notch amenities to ensure a memorable and relaxing experience. Step into your room and feel the cool breeze of the air conditioning, providing a refreshing escape from the tropical heat. Sit back and unwind as you browse through a wide selection of satellite/cable TV channels on the television, perfect for catching up on your favorite shows or enjoying a movie night in. Quench your thirst with a refreshing drink from the well-stocked mini bar, offering a variety of beverages to suit your taste. If you prefer to enjoy your drink with a view, step out onto your private balcony/terrace and take in the stunning surroundings of Surabaya. For those who prefer to have snacks or store their own drinks, a refrigerator is also provided in each room. Keep your beverages chilled and your snacks fresh, ensuring you have everything you need for a comfortable stay. At New Grand Park Hotel, every room is designed with your comfort and convenience in mind, providing you with a perfect sanctuary during your visit to Surabaya, Indonesia.

Indulge in Exquisite Dining at New Grand Park Hotel

At New Grand Park Hotel in Surabaya, Indonesia, guests can look forward to a delightful culinary experience with a range of dining facilities available. Whether you're craving for a quick bite or a leisurely meal, the hotel has something to satisfy every palate. Start your day off right with a visit to the hotel's restaurant, where a sumptuous breakfast buffet awaits. Indulge in a variety of local and international dishes, from freshly baked pastries to made-to-order omelettes. The restaurant's elegant ambiance and attentive service create the perfect setting for a memorable dining experience. For those who prefer the convenience of dining in the comfort of their own room, the hotel offers 24-hour room service. Choose from an extensive menu featuring a diverse selection of dishes, all prepared with the finest ingredients. Whether it's a late-night snack or a full-course dinner, the hotel's room service is ready to cater to your every craving. Rest assured that your dining experience at New Grand Park Hotel will be complemented by daily housekeeping service. The hotel takes pride in maintaining cleanliness and hygiene standards to ensure a pleasant and safe dining environment for all guests. So sit back, relax, and let the hotel's dedicated staff take care of your dining needs during your stay.

Experience Comfort and Luxury at New Grand Park Hotel's Rooms

Indulge in the ultimate comfort and luxury at New Grand Park Hotel's exquisite room offerings. With a range of options to suit every traveler's needs, this hotel promises an unforgettable stay in Surabaya, Indonesia. Unwind in the spacious Deluxe Room, measuring 28 square meters and featuring a cozy Single Bed. For families seeking a relaxing getaway, the Family Room offers a generous 32 square meters of space and a plush King Bed. The Standard Room, spanning 28 square meters, is perfect for solo travelers or couples, with a choice of a Single Bed or Double Bed. The Suite Room provides a cozy retreat with its 12 square meters of space and a comfortable Double Bed. And for those who prefer separate sleeping arrangements, the Superior Room offers 28 square meters of space with two comfortable Single Beds. Booking these remarkable rooms on Agoda ensures that you not only get the best prices but also a hassle-free experience. With Agoda's easy-to-use platform, you can browse and compare different room types, select your preferred dates, and secure your reservation in just a few clicks. Enjoy peace of mind knowing that you have secured the best deal for your stay at New Grand Park Hotel, allowing you to focus on creating lasting memories during your visit to Surabaya.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling and vibrant district in the heart of Surabaya, Indonesia. Surabaya Center is a popular destination for both business and leisure travelers, offering a wide range of attractions, shopping malls, and cultural experiences. One of the highlights of Surabaya Center is its proximity to some of the city's most iconic landmarks, such as the Surabaya Zoo and the House of Sampoerna. The Surabaya Zoo is a must-visit for animal lovers, with a diverse collection of species from around the world. The House of Sampoerna, on the other hand, offers a fascinating insight into the city's history and the famous Sampoerna cigarette factory. For those looking to indulge in some retail therapy, Surabaya Center is home to several shopping malls, including Tunjungan Plaza and Grand City Mall. These malls offer a wide range of international and local brands, as well as a variety of dining options and entertainment facilities. Surabaya Center is also known for its vibrant nightlife scene, with numerous bars, clubs, and karaoke lounges dotted around the area. Whether you're looking to enjoy a night of live music, dance the night away, or simply relax with a cocktail, Surabaya Center has something for everyone. With its convenient location and vibrant atmosphere, Surabaya Center is the perfect base for exploring all that Surabaya has to offer. Whether you're visiting for business or leisure, this district will surely leave you with unforgettable memories.

Convenient Transportation Options from Surabaya Airports to New Grand Park Hotel

Surabaya, the vibrant city in Indonesia, is home to the luxurious New Grand Park Hotel located in Surabaya Center. Traveling to this exquisite hotel is a breeze, thanks to the convenient transportation options available from the nearby airports. If you are arriving at Juanda International Airport, the closest airport to Surabaya, you have several transportation choices to reach New Grand Park Hotel. The most popular option is to take a taxi or a ride-hailing service, which can easily be found outside the airport terminal. The journey to the hotel takes approximately 30 minutes, depending on traffic conditions. Alternatively, you can also opt for a private airport transfer service, which can be pre-booked for a hassle-free and comfortable ride directly to the hotel. For those arriving at Surabaya International Airport, also known as Juanda Airport, reaching New Grand Park Hotel is equally convenient. Taxis and ride-hailing services are readily available outside the airport, providing a quick and efficient way to reach the hotel. The journey from Surabaya International Airport to New Grand Park Hotel takes around 40 minutes, depending on traffic. Whether you choose to take a taxi, use a ride-hailing service, or opt for a private airport transfer, getting to New Grand Park Hotel from the nearby airports is a seamless experience. Upon arrival, you will be greeted by the hotel's elegant ambiance and impeccable service, ensuring a memorable stay in Surabaya.

Discover Surabaya's Iconic Landmarks near New Grand Park Hotel

New Grand Park Hotel is perfectly situated near some of Surabaya's most iconic landmarks, offering guests a convenient and memorable stay. Just a short distance away, you'll find the renowned Sampoerna Museum, where you can delve into the rich history of Indonesia's tobacco industry. Marvel at the beautiful architecture and immerse yourself in the captivating exhibits that showcase the country's cultural heritage. For those seeking a breathtaking view, a visit to the Suramadu National Bridge is a must. This impressive bridge connects Surabaya with the island of Madura and is the longest bridge in Indonesia. Take a leisurely stroll or drive across the bridge to enjoy panoramic vistas of the surrounding area. Nature enthusiasts will be delighted to explore Bungkul Park, a serene oasis in the heart of the city. This well-maintained park offers lush greenery, picturesque ponds, and a variety of recreational activities. Take a leisurely walk, have a picnic, or simply relax and enjoy the peaceful atmosphere. With its close proximity to these landmarks and attractions, New Grand Park Hotel ensures that guests have easy access to the best of Surabaya's cultural and natural wonders.

Convenient Public Transport Stations Near New Grand Park Hotel

Located in the heart of Surabaya, Indonesia, the New Grand Park Hotel offers guests easy access to several nearby public transport stations. Just a short distance away, guests will find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. These well-connected stations provide convenient transportation options for guests looking to explore the city and its surrounding areas. Whether you're heading to the business district, shopping centers, or popular tourist attractions, these public transport stations offer a hassle-free way to get around Surabaya. With trains running frequently and efficiently, guests can easily navigate the city and experience all that it has to offer.

Indulge in a Culinary Adventure

Surrounded by a plethora of dining options, New Grand Park Hotel is a food lover's paradise. Just steps away from the hotel, you'll find Aiola Eatery, a trendy restaurant known for its fusion cuisine and vibrant atmosphere. Craving some local flavors? Head to BONCAFE MANYAR KERTOARJO, where you can savor authentic Indonesian dishes prepared with the freshest ingredients. For seafood enthusiasts, Layar Seafood KH Abdul Wahab Siamin is a must-visit. Indulge in a delectable array of freshly caught seafood while enjoying the cozy ambiance. If you're in the mood for some noodles, Apeng Kwetiau Medan - Kedung Doro is the place to go. Their flavorful Kwetiau Medan is a local favorite. For a taste of Surabaya's traditional cuisine, make your way to Sate Klopo Ondomohen Bu Asih - Walikota Mustajab or Soto Ayam 'Cak To' Undaan Wetan. These establishments serve up mouthwatering satay and chicken soup respectively. Looking for something a bit more adventurous? Rawon Setan - Embong Malang offers a unique experience with its famous black beef soup. Another local gem is Soto Ambengan Pak Sadi, where you can savor the rich flavors of Surabaya-style soto. If you prefer a more international dining experience, Wapo Resto - Airlangga and Bon Ami Restaurant are excellent choices. With their diverse menus and stylish settings, they cater to all palates. Whether you're a food enthusiast or simply looking for a satisfying meal, the surrounding restaurants of New Grand Park Hotel will surely leave you spoilt for choice.

Shop 'til You Drop at Surabaya's Premier Shopping Destinations

Located in the heart of Surabaya, New Grand Park Hotel offers easy access to a plethora of shopping landmarks. Just a stone's throw away, you'll find Central Point Mall, a modern shopping complex that houses a wide array of local and international brands. For those looking to immerse themselves in the rich culture of Indonesia, Mirota Batik is a must-visit. Here, you can find beautifully crafted batik textiles, clothing, and accessories. If you have a green thumb or simply love flowers, Bratang Flower Market is the place to be. Enjoy the vibrant colors and fragrant scents as you explore the various flower stalls. For food enthusiasts, Wisata Rasa is a food court that offers a variety of local delicacies, perfect for satisfying your cravings. Pasar Keputran is another bustling market where you can find fresh produce, snacks, and traditional Indonesian goods. If you're in the mood for a more upscale shopping experience, Grand City Mall and Marvell City are just a short drive away. These expansive malls feature a wide range of shops, restaurants, and entertainment options. For vintage lovers, Newton Vintage Store is a treasure trove of unique and retro finds. Pasar Genteng is a traditional market known for its bustling atmosphere and affordable prices. Last but not least, Plaza Tunjungan is a well-known shopping destination that offers a mix of high-end brands and local boutiques. With such a diverse range of shopping landmarks surrounding the hotel, New Grand Park Hotel is the perfect base for a shopping spree in Surabaya.

Affordable Luxury at New Grand Park Hotel

Experience the best of Surabaya without breaking the bank at New Grand Park Hotel. With an average room price of just $18, our hotel offers exceptional value for money compared to the city's average price of $28. At New Grand Park Hotel, we believe that luxury should be accessible to all. Our affordable rates do not compromise on quality or comfort. Each of our well-appointed rooms is designed with your utmost comfort in mind, featuring modern amenities and stylish decor. Whether you are a business traveler or on a leisure trip, our hotel provides a tranquil oasis in the heart of Surabaya. Indulge in our range of facilities and services, including a rooftop swimming pool, fitness center, and spa. Our friendly and attentive staff are always on hand to ensure your stay is nothing short of perfect. With our unbeatable prices, New Grand Park Hotel is the ideal choice for budget-conscious travelers who seek a memorable and enjoyable stay in Surabaya.

Excellent Service and Clean Rooms

New Grand Park Hotel in Surabaya, Indonesia has received rave reviews from its satisfied customers. With its friendly and helpful staff, guests are guaranteed a warm welcome and excellent service throughout their stay. The rooms are described as clean and comfortable, ensuring a good night's sleep for the next day's adventures. The hotel's convenient location, just a 3-minute walk to Pasar Atom and close to the wholesale center, makes it an ideal choice for those looking to explore the city. If you're a solo traveler seeking a hassle-free and enjoyable experience, this hotel comes highly recommended.

Unforgettable Stay at New Grand Park Hotel

Discover a truly remarkable experience at the New Grand Park Hotel in Surabaya, Indonesia. With its exceptional customer ratings, this hotel is a testament to its commitment to providing top-notch service and unparalleled comfort. Boasting an impressive overall rating of 7.3, guests can expect nothing less than a memorable stay. One of the standout features of the New Grand Park Hotel is its excellent value for money, with a rating of 7.6. Guests can enjoy luxurious accommodations and a wide range of amenities without breaking the bank. Whether you're traveling for business or leisure, this hotel offers a fantastic combination of affordability and quality. In addition to its great value, the hotel also received high praise for its location, earning a rating of 7.6. Situated in the heart of Surabaya, guests have easy access to popular attractions, shopping centers, and dining options. Whether you're exploring the vibrant city or attending a business meeting, the hotel's prime location ensures convenience and ease of travel.

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Amenities and facilities

Good6.9

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Garden
  • Massage
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Business facilities
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
For the kids
  • Family/child friendly
  • Family room
Access
  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Closet
  • Clothes rack
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Individual air conditioning
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]
  • Wi-Fi [free]

Location

3-5, Jl. Samudra No.3-5, Bongkaran, Pabean Cantian, Surabaya, Surabaya Center, Surabaya, Indonesia, 60161

Very good7.8

Location

Airports
  • Juanda International Airport (SUB)
    16.1 km 47 min drive
  • Abdul Rachman Saleh Airport (MLG)
    77.6 km
Public transportation
  • Surabaya Kota
    290 m
  • Semut Train Station
    500 m 17 min walk
Hospital or clinic
  • Klinik Utama Mentari
    360 m
Shopping
  • Tunjungan Plaza
    2.6 km
Convenience store
  • Indomaret
    2.0 km
Cash withdrawal
  • ATM
    60 m 4 min drive

What's nearby

Popular landmarks
  • Tugu Pahlawan
    860 m
  • Sampoerna Museum
    1.4 km
  • Suramadu National Bridge
    1.5 km
  • Tunjungan Plaza
    2.6 km
  • Monkasel (Submarine Monument)
    3.6 km
  • Bungkul Park
    5.7 km
  • Surabaya Town Square
    6.2 km
  • Surabaya's Zoo
    6.3 km
  • Pakuwon Food Festival
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    11.1 km
Nearby landmarks
  • Atom Market
    160 m
  • Pasar Atom
    170 m
  • ITC Surabaya Mega Grosir
    280 m
  • Surabaya Kota
    290 m
  • Klinik Utama Mentari
    360 m
  • Supermarket Baru
    450 m
  • Klenteng Hong Tiek Hian
    460 m
  • Posyandu Nusa Indah
    470 m
  • Semut Train Station
    500 m
  • Kong Co Kong Tik Cun Ong Temple
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 17 year(s).

Others
  • The total price for the booking does not include facilities fee IDR 50,000. In return, a voucher in the amount of IDR 50,000 will be provided. For further queries, please contact the property directly.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-out until12:00
Getting around
  • Distance from city center2 km
  • Travel time to airport (minutes)45
  • Airport transfer fee150000 IDR
The property
  • Year property opened1973
  • Number of floors4
  • Number of rooms 118
  • Most recent renovation2012
  • Non-smoking rooms/floorsno
  • Number of restaurants1

Reviews of New Grand Park Hotel from real guests

Provided by verified guests of

Agoda logo
7.4
  • Location score 7.8 out of 10 and is a high score in Surabaya
    Location7.8
  • Service score 7.8 out of 10 and is a high score in Surabaya
    Service7.8
  • Value for money score 7.7 out of 10 and is a high score in Surabaya
    Value for money7.7
  • Cleanliness score 7.2 out of 10 and is a high score in Surabaya
    Cleanliness7.2
  • Facilities score 6.9 out of 10 and is a high score in Surabaya
    Facilities6.9
  • Room comfort and quality score 5.5 out of 10
    Room comfort and quality5.5
High score for Surabaya

Rating

9+ Exceptional (54)
8-9 Excellent (14)
7-8 Very Good (44)
6-7 Good (24)
<6 Below Expectation (69)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 205 verified guest comments
Changed to review page 1
  1. 9.6
    Exceptional
    adinda from Indonesia
    Couple
    Superior
    Stayed 1 night in April 2024

    “Recommend”

    The hotel is great, feels comfortable like old money when staying here. I upgraded my room to deluxe and it turned out to be very spacious!! The TV is digital, there's a cooler, and the AC works (a bit noisy because it's an old AC). The vanity mirror is very wide, there's a sofa too, I really like it.. Next trip to Surabaya, I will definitely come here again. At first, I just chose it randomly because I didn't have time (since I had to attend several functions on the weekend) and this was the cheapest one. But when I arrived, I ended up feeling so comfortable in the room, resulting in me being late for the function hehehe.

    Reviewed May 03, 2024
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  2. 10.0
    Exceptional
    Achmad from Indonesia
    Family with young children
    Superior
    Stayed 1 night in February 2024

    “The service is very excellent.”

    I stayed at this hotel for 3 days and it was very comfortable, the staff was friendly. The hotel has a vibe like classic old hotels. The hallways are a bit dark with many carvings and antique displays, if you have a fearful soul you might feel horror vibes, 😂 But the hotel is really great, there’s a billiard table available, the rooms are spacious and clean, just no hot water, but highly recommended 👍 close to the market.

    Reviewed February 02, 2024
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  3. 8.8
    Excellent
    Auliia from Indonesia
    Group
    Standard Room
    Stayed 1 night in August 2024

    “Excellent”

    The staff at the hotel is friendly, and it is close to Surabaya Kota station, just a short walk away. There are plenty of dining options around the hotel, and the prices are reasonable for the quality, so it's highly recommended for those looking for a budget hotel.

    Reviewed August 04, 2024
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  4. 7.2
    Very good
    Eko from Indonesia
    Couple
    Superior
    Stayed 1 night in December 2023

    “Very good”

    The room is nice. Spacious. It faces the parking lot. But it’s noisy, the sheets still smell and have hair on them. Maybe they weren't changed. The drinking water is only provided in a glass. When checking in, I was told the water heater had a problem. I asked for a room change, but they said it’s the same. One staff member is friendly. The other one is very grumpy. The location is good, close to the station. There is no toothbrush; when I asked, the staff said it's by request...

    Reviewed December 03, 2023
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  5. 6.8
    Good
    Margaretha from Indonesia
    Family with young children
    Superior
    Stayed 1 night in April 2023

    “Old atmosphere hotel”

    The location is quite good because it is very close to Pasar Atom Surabaya. However, personally, I prefer hotels with bright lighting, so I felt uncomfortable with the somewhat dark condition. Although it seems that some renovations have been done inside the room, the hallway leading to the room is quite dark and there is an old atmosphere. For just resting during transit, it is still okay, but it is not recommended for families with small children. The hot water did not turn on when needed, so my child complained because he had to bathe with cold water. This should be noted by the hotel management for the future. Thank you.

    Reviewed May 03, 2023
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