Perfect Stay Once Again”

This is our third time staying in Novotel Bangkok Platinum Pratunam and they have not disappointed once again. We have booked 3 rooms via two separate bookings and have made a few requests via email prior to our arrival: 1) Early Check-in at around 1200hrs as we have two young children in the group 2) All 3 rooms was to be on the same level 3) Baby cot in 2 of the rooms Reply via email was prompt with a standard "subjected to availability" reply When we arrived and check-in, Natasha (hope I get the name correct) served us and we are glad that our request was actually put through to the front desk staff without us repeating. Natasha managed to allocate all rooms to be on the same floor, checked us in early for 2 rooms and arranged for baby cot in room. Throughout the check-in process, Natasha was patient and polite. Rooms were spacious and clean as usual. Hotel location is just next to Platinum Mall Fashion Mall and nearby to other shopping areas. We also noticed there is a sky bridge (under construction) and will be linking up towards Big C Hypermart, Central World and other shopping areas in future. A definte additional plus point to continue staying in Novotel Bangkok Platinum Pratunam. Keep it up and thank you for the wonderful stay.

Clean & comfortable room, centrally located”

It is our first stay with Novotel Bangkok Platinum throughout our past few trips to Bangkok; it was great!! We received great attention from the their service staffs. Our room was clean and comfortable. Housekeeping was being done everyday; Good job to the housekeeping attendants! We love how Novotel being enviromental friendly by noticing their customers with cards indicating, how we can get the towels & the bedsheets to be change or not during housekeeping, this acts in a way to save water and electricity. We would like to compliment 2 service staffs, Front counter- Ple & Bell boy- Toom. They were really friendly and helpful; they recognises their customers they served and Never we see them without smile on their faces. Cheers!! To Novotel having such Great staffs!! Smiles from your service staffs makes our stays feel light, comfortable and happy. Our stay with Novotel was Great!! Despite before we book our room from Agoda, we actually read some negative feedbacks. Thumbs Up to Novotel Bangkok Platinum all Service Staffs! You make our 6 days stays feel comfortable and feels home!

Everything is perfect”

It is a great experience staying in Novotel Bangkok Platinum Hotel! Hotel is located at great location that we can easily walk to Platinum Mall,Central World Plaza and Pratunam Market.The hotel room is big ,clean and the interior of the room is nicely decorated. View from hotel room and view from the swimming pool is picturesque. Welcome drinks made us feel warm and the staffs are all very friendly. From our experience, this is the very first time we were sent to the hotel room by the hotel staff.The food for breakfast buffet is perfect! For the cons,we felt the shade for the bathroom is slightly transparent.After rolling down the shade, we still can see body figure of the person taking shower inside bathroom. It is slightly embarrassing for friends travelling together.

Absolutely the Best hotel in Bangkok!”

We stayed for 1 night at Novotel Bangkok Platinum Pratunam for our 5th Wedding Anniversary. Absolutely the Best hotel in Bangkok we stayed so far - compared to the other 4 Stars and 5 Stars hotel we stayed before; from the Superb location, amazing customer service and hospitality from hotel entrance till lounge at 24th floor, very comfortable accommodation, tasty food in restaurant, service are really top class. Have been telling our friends and family of this short yet amazing wonderful time we had in Novotel. Would definitely come back and stay here on our next family visit, which will be with our 3 years old son and my parents. Thanks for making our 5th Wedding Anniversary even more memorable, Novotel :)

5D4N Stay @ Novotel Bangkok Platinum Pratunam”

This is my 1st time staying with Novotel Bangkok... Room price was expensive but we are travelling with old folks this time round, therefore, for the sake of location & conveniences, we selected Novotel Bangkok which was directly above Platinum Mall... My mum was extremely pleased with doing shopping downstairs @ Platinum Mall & dropped her shopping upstairs in the hotel room & continued with her shopping once again... Rooms was big & comfy so nothing to complain about... However, there was a bad cigarette smell in my toilet which was unacceptable giving that Novotel Bangkok claimed that they are a non-smoking hotel... And also, the safe box in my room is not working when i wanted to use it which was quite disappointing... Luckily, all my problems were attended quite quickly by their staffs after i made a complaint to the front desk... Overall, we are quite happy with our stay... Would love to come back for another stay if only the price could be slight cheaper...

A relaxing stay with excellent and caring service”

I chose the Novotel Platinum because of the location to the malls and we were truly not disappointed. We had a 3 night stay there and except for the first day when we went to Chatchuchak market, whatever we wanted to shop for can be found within walking range. For those worried that it is a walk to the BTS station (I was), there is a covered link bridge that brings you right to the station - not a long walk, I felt. It also links you to Central World and the Big C superstore, good on rainy days like what we experienced during our stay. Platinum Mall is connected to the hotel - very good for that tiring shopping day, wishing you were staying nearby, with added advantage that you can go back any time if you wished you had bought that extra blouse/shoe. And outside the hotel/mall are small outdoor food trucks/shops - Thais are so inventive with their food; so its so fantastic even to browse through them. And they are so friendly and generous to let you sample their products. The reason we went to Bangkok during this short stay was the shopping and food. The big plus and surprise is how wonderful Novotel Platinum is. We arrived late, after 10pm. We always requested for connecting rooms - with teenage kids in tow, and during the journey I kept on hoping they will give it to us (we've always made special requests which are always subject to availability) and going to check in late, I knew it was almost impossible that we would get it.(and I've always wondered whether hotels read those special requests) But when we checked in, we were greeted by a very sweet lady (I should have gotten her name) and as if she knew I was wishing it, she said brightly that we ARE getting connecting rooms AND a high floor too. She definitely had read the requests! And the check-in was a breeze - everything that she needed to hand to me was all within reach and the check in was fast! No need to ask for wifi, everything was explained within that short time. I read in some review that the hassle

Awesome hotel in a great location!”

I will never go to Bangkok without staying at Novotel Platinum ever again! This hotel is right smack above Platinum Mall 2, between the busy Pratunam market and chic Centerpoint where you can walk to Siam Square and Siam Paragon. 20 minutes walk from Ratchaprarop Airport Link. Clean modern hotel with very friendly and helpful staffs. Despite reading reviews that breakfast service was slow/bad, I had no grounds for any complains. Wide variety of spread, typical of a 5 star hotel buffet breakfast, it was yummy! Staffs seems to be shorthanded but their excellent service makes up for it. The shower is exposed through a glass, kind of embarassing to shower if I were to stay with a friend or family. Amenities include bathrobe but left out bedroom slippers. A pity that the hotel does not have any spa for massages which most 4-5 star hotels do have. The hotel is still new, 2 months old, so do expect some minor hiccups and miscommunication. But they are quick to rectify any mistakes made and seems genuinely apologetic. Give them some time and I believe they will be up and running smoothly very soon!

Absolutely not able to find any reason not to stay here”

This is the first time that I stayed at Novotel Platinum Pratunam. We booked 3 family room with bunk beds for 3 nights. [Location] Goodness! The location of the hotel is smack right at a corner of a cross junction which is SO DEM strategic. - Right in front, it's where Pratunam market is (walk about 7-10min opposite the road) - Diagonally right, it's where Neon market is (walk about 7-10min opposite the road) - Right behind, it's where Central World & Big C are (exit hotel and walk up the stairs and on Ratchaprasong Skyline Walk) - Just beside, it's the Platinum mall (it's all linked. You can escalator down to level 5 from 6 into the mall) - If you need to travel to Siam Paragon/Square area, you can BTS from Chit Lom. It's about 15min walk from hotel via Ratchaprasong Skyline Walk. [Staffs] - friendly & smiley - actively looking out to serve - the bell boys rushed out to help us with our luggages when we reached and directed us to check-in on level 6 - check-in was breeze - instructions given simple and to the point [Room & Beds] - spacious - king size bed with bunk beds stuffed with stuffed toys - king size bed firmness was just fine for me - 4 pillows (2 soft standard size pillows and 2 firm medium square pillows) - would prefer they provide all standard size pillows instead as square pillows tad difficult to sleep on though - bunk beds are super single size and the frame is sturdy. As usual, the kids will fight to sleep upper level - each room is provided with 4 complimentary bottled water and housekeeper will replenish them daily. - comes with a bucket for shoppers to put their excessive plastic bags from all the shopping for the hotels to recycle them. This is a thoughtful deed. [Toilet] - 3 sections and spacious - shower area, basin area and the poo poo area - poo poo area has a door to keep your business and smell in - common toiletries provided [Massage] - tried 2 hours Royal Thai Massage. A combination of 30min body scrub and 90min of Thai massage -

Very convenient location with clean and spacious rooms!”

It's me and my friends' 2nd time staying at Novotel, and we absolutely loved it! Not only the location was ideal (right above Platinum Mall), the new link bridge to Central World/Big C Supermarket makes the hotel even more convenient, and the link bridge is covered and spacious! win! The staffs were very friendly and nice, we were waiting at the lobby for our friend for quite some time before getting a cab to the airport, and one of the staff actually came up to us and was worried we will be late for our flight. The only downside is the breakfast buffet was kinda mediocre LOL but who goes to Bangkok for breakfast right?! Overall it was still alright, probably all breakfast buffet looks the same. I would definitely highly recommend Novotel BKK Platinum Pratunam and would stay there every time I go Bangkok! :)

Centrally Located and Comfortable Hotel”

We had a great stay at Novotel Bangkok Platinum Pratunam. The location was amazing, and the rooms were very comfortable and clean. Service staff were ever helpful and friendly and always available whenever we required help. I especially like the fact that there was a complimentary tuktuk ride available to guests, being dropped off at various strategic locations really helped us cut down on travelling time. The only downside would be the variety of breakfast in the morning at the restaurant, the spread was repetitive and after 4 days of eating the same food, it got a bit boring. Nonetheless, it was a good stay here and I would not hesitate to come back again.

Good value for the money and excellent location”

I stayed in Novotel Bangkok Platinum Hotel just for 1 night. The hotel is located in Water Gate district of Bangkok. Within 5-10 mins walking distance, there are big shopping malls such as Central World and Big C. Numerous hawker centers can also be found just around the corner where Thai style delicatessens are available. Modern style reception area with friendly staff. Shortly after check-in, hotel staff will escort you to your room. The room is spacious and very clean. Complimentary coffee and tea service is provided while the mini bar beverage and food items are at reasonable price. It is fantastic to stay in Novotel Platinum Hotel.

Good Location & Friendly Staff”

It was our first time staying in Novotel Bangkok Platinum Pratunam. We booked 3 rooms with this hotel via Agoda.com. The front desk staff was friendly and efficient. We were given a connecting room as requested. Rooms are comfortable and clean. The hotel is above Zone 3 of Platinum Mall after which they are linked to Zone 1 & 2. Good location for shopper. We had a great time staying there and will be back again.

Wonderful experience once again”

This is second stay with Novotel at Pratunam district. The location is excellent for customers who are first timers looking to visit the famous shopping areas around this area such as Platinum fashion mall, Siam Paragon, MBK and other major shopping mall. Easy accessible to famous weekend market, river city etc. As for price wise should families, couples or groups has a little more budget to spend on accomodations, Novotel hotel is one of the must stay hotel. Of course not restraining yourself to others hotels depending on your needs and considerations. That's all for this time round. Have a great stay at Bangkok!

Location, Service, Food.......... Fantastic”

We stayed at Novotel Platinum for 1 night and 2 days. The hotel is new and is above the platinum mall. The check in was smooth and we were showed the superior and Suite Room as we were thinking of upgrading. The Suite is ok, not convincing enough though. We settled for the superior room. The room was comfortable. The hotel does not have any smoking rooms. The highlight of the hotel is the Gym and Pool area. Only complaint is the pool shutting at 8pm along with the bar in the area. The management needs to understand for tourists/ shopaholics, the day ends around 7pm. One would like to come back to the hotel and relax in the pool. Suggest they keep this area open till 10pm. The food in the coffee shop was great and the promotion made it extremely affordable (Would have been the same for me as am an Accor member). The staff at the hotel is extremely friendly. Our flight was late at night and we decided for a late checkout at 7pm . My family travels to Bangkok often and are primarily shopping in the Platinum Mall. Will ensure they stay at Novotel each time. Thank you for a wonderful stay.

Lovely Hotel and service with a smile”

My wife and I were particularly impressed with the friendliness of each and every hotel staff. The moment we reached the hotel, we were warmly welcomed and our luggage were taken over by the concierge staff willingly with a smile. The room is very clean and spacious. Decor-wise, the earth tone look appeals to us immensely. Room service by the hotel staff was also very prompt and friendly. We were particularly impressed with one of the concierge staff, Mr. Aree who showed with patience direction to the various places we wanted to go. He also arranged transport for us and gave us tips on how to navigate within Bangkok. All in all, we want to personally thank Mr. Aree for his very personal and yet professional service and attention to details. We strongly recommend Novotel Bangkok Platinum Hotel as the hotel of choice in Bangkok. from Singapore

Fantastic Location, Excellent Rooms”

Novotel Platinum is relatively new and not quite been updated on the Bangkok maps yet, but don't let yourself miss out on this gem. For travellers very much into shopping, this location is absolutely fantastic. Fancy a little late start to your morning but still wanting to get in a good few hours of shopping, this is the hotel for you. Just step out of the hotel and in 1 min, you are right at the doorstep of Platinum Mall. Just a few min's walk and Central Mall, Siam Sq, Paragon is right there. The staff are very polite and the concierge extremely helpful. The rooms, being new of course, are very nicely done up. In fact, I think it's much much nicer than Novotel Siam Sq which is just in the vicinity. One other feature of the room, which may be negative or positive depending on the traveller - the bathroom's shower area is separated by a see-through glass window. Of course there are blinds that you can choose to bring down for privacy, but the screens are still somewhat translucent. Also, there are no locks on the bathroom door (main door or door that separates the toilet). So if you're on the more conservative side just a fair bit of warning for you.

Good location for shopper”

The staff in Novotel Bangkok platinum are all friendly and also helpful. Always greeted with a smile. Executive double room able to fit at least 3 pax if travel with family. For those who like shopping, novetel Bangkok platinum hotel is the perfect place. There are a few shopping mall around the hotel. Platinum shopping mall both new and old. Walkable distance of 5mins reach central mall( isetan) which also link to Siam mrt. Beside the mrt, there are a few more shopping mall. Overall good location for shopper.

Best Service Ever”

Was really happy to have chosen Novotel Platinum for my stay in Bangkok. The perfect location is good for both shopping and dinning. The service crews are great, always with a bright smile and ready to go the extra mile for you. Special thanks to Garfield, the bar manager at Novotel, who makes our trip at Bangkok a most pleasant one. Whether you are staying at Novotel Platinum or not, I recommend you to visit Cloud 9 Bar at Novotel Platinum, a beautiful rooftop bar with fantastic booze. Feel free to have a chat with Garfield, he will definitely amaze you with a perfectly skilled cocktail suited to your taste buds.

Awesome vacation”

We had an amazing time staying in Novotel Bangkok Platinum Pratunam! Awesome service and warmth from all the hotel staff, especially the housekeepers and the concierge at the Ground level. There's a tuk tuk shuttle service to Siam Paragon too! Lastly, Platinum Mall, the shopping haven is conveniently located just beneath us. Love this hotel!

Good Hotel”

Nice and comfy stay @Novotel Bangkok Platinum Pratunam. The front desk staff, chambermaid and bellboy were all nice and helpful. This hotel is link to Platinum mall, several night market street and massage. Starbucks and 24hrs McDonalds are just downstairs. Would recommend to friends visiting Bangkok.