Pan Pacific Hanoi
Take a good wander and unveil the wonder of Hanoi with a stay at Pan Pacific Hanoi.
Have a hassle-free trip while enjoying the services and amenities offered by Pan Pacific Hanoi. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Pan Pacific Hanoi thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Pan Pacific Hanoi from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Pan Pacific Hanoi even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.
Dining and things to do
Every day at Pan Pacific Hanoi begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Pan Pacific Hanoi offers unique recreational opportunities for all guests. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool.
Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room and golf course on site. Get social at the hotel's library and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.
Around the property
Experience Hanoi like a true local. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 4.3 km away, where you can see famous works by local artists.
Reasons to stay here
Facilities at this hotel are rated higher than 94% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 97% of accommodations in the city.
![Swimming pool [outdoor], Pan Pacific Hanoi in Hanoi](http://pix10.agoda.net/hotelImages/2309956/0/ed3513a329ade26821a85362e1cff16a.jpg?ca=9&ce=1&s=1024x768 "Swimming pool [outdoor], Pan Pacific Hanoi in Hanoi")
![Swimming pool [outdoor], Pan Pacific Hanoi in Hanoi](http://pix10.agoda.net/hotelImages/109/10966/10966_17071104490054362434.jpg?ca=6&ce=1&s=1024x768 "Swimming pool [outdoor], Pan Pacific Hanoi in Hanoi")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/109/10966/10966_17071104490054362434.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/2309956/0/ed3513a329ade26821a85362e1cff16a.jpg?ca=9&ce=1&s=98x98&ar=1x1)
John and Nina from the US and Ha Noi”
We always experience excellent service and facilities at this hotel and choose it for our 'staycation' every year during the New Year. We were impressed by the exit discussion on checkout at the lounge, which led to an opportunity to make some small suggestions to the staff related to the layout of the rooms. Ms. Hieu and Ms. Khuyen were open and interested in our ideas. They were only two of a fine staff team that went out of their way to make our stay special and smooth. We love the indoor pool in the winter and the lake view in place of our ususal home view of cement buildings all around us. This is a perfect getaway venue for us, as it has been for more than 20 years.
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Dear Nina, We are delighted to read your wonderful comments about Pan Pacific Hanoi. Thank you for always choosing to stay with us as your "staycation" and even more for praising the service and facilities that you experienced here. We now look forward to your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
5-star service”
The most impressive thing about Pan Pacific Hotel Group has always been its warm hospitality and Pan Pacific Hanoi is no different. A couple of hiccups happened during our stay but what won us over, is consistently the staff’s swift action to rectify the problems. Their zeal to go the extra mile for the guests is the winning factor that sets them apart from other 5-star hotels. Even though the building is a little old, location is great, view from our room overlooking the lake is gorgeous and the staff is always attentive to your needs - the latter being the most important, in my opinion. We are sure to return. Thank you Pan Pacific Hanoi for having such warmth and generosity in spirit. Well done!
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Dear Jacinta, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi
breakfast was really good”
i think the best part about our stay was the breakfast with so many choices. hotel dining was also very considerate when it came to customising food for our 1y old kid. location is also very good in terms of being close to a lake and many food options being available nearby.
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Dear pooja, Thank you so much for taking the time to share your comments. We are looking forward to another opportunity of welcoming you again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Exceptional”
Fabulous hotel in an excellent location only surpassed by the staff who were the best I have encountered anywhere in the world - The Club Lounge staff were magnificent
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Dear David, Thank you for choosing Pan Pacific Hanoi for your recent stay and for sharing with us your review. We are glad to hear your nice comments about the hotel as well as the services from our staff particularly the staff at our Club Lounge. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Pan Pacific Hanoi is renowned. We would be more than happy to have you with us soon again! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Perfect place to enjoy Hanoi ”
I've been here before when I came for work. This is a great end for the end of my work trips. I would definitely recommend the Summit Bar on 20th floor, greatest view from above in Hanoi even though it is definitely not the highest building in town.
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Dear Huong, Thank you for sharing your feedback with us following your recent stay. We look forward to welcoming you back again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Excellent quality hotel on the edge of the city”
Wonderful views over the lake , easy location to find and far enough out of the hustle and bustle of the city to make it a relaxing stay We had a club room which made it nice at breakfast to get away from the rest of the hotel guests also the snacks
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Dear keith, Thank you so much for sharing your comments. I am very glad to hear that you have enjoyed your stay with us. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Great place to stay in Hanoi”
The staff are really thoughtful, sincere and reliable in their service. Would definitely stay here if I go Hanoi again. Swimming pool is indoor and u can relax in their sauna after a cool swim.
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Dear Daeng, Thank you for sharing your positive comments on Pan Pacific Hanoi following your recent stay. We are pleased to read that highlights of your stay included the facilities and the service. We hope to see you back soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Helpful and thoughtful staff”
They made my birthday very special by giving me extra hours before check out. They also surprised me with a cake that comes with a sweet note. Theynare so lovely.
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Dear Glady, It was indeed our honor to accommodate you on your special day. We are thrilled to hear that we have made your trip memorable. Looking forward to welcoming you back again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
6 star service ”
The club lounge food are good, many variety n they continue to replenish new n hot food. The staff Service are excellent , give a 6star to them..
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Dear Mark, I am delighted to learn that you have thoroughly enjoyed your stay with us. Thank you so much for giving our Associates a shout-out. I will definitely share your words with them. We are looking forward to welcoming you again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Nice place with great views”
The hotel room is cozy and the restaurant serves good breakfast. The staff were friendly and helpful
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Dear Jihee, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Nice place in the city center”
No need to explain, this place is nice and near to any tourism spot cush as pagoda, coffee shop, bus stop
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Dear Ricky, Thank you so much for taking the time to share your comment. We are looking forward to welcoming you back again soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Great club room and facilities ”
While the club room was small and slightly dated (furniture, carpet, and TV), the modern and newly renovated bathroom with great amenities and extremely comfortable bed made up for it. The staff on the club floor were amazing - super friendly and helpful. The breakfast was fantastic (made upon order) and the evening cocktails with buffet bites (sufficient as dinner) was worth the price we paid. Other benefits like two pieces of complimentary laundry per day and private check-in and check-out made the stay super comfortable. Do take note the hotel is not in the old quarter, it's closer to Westlake, however, it's a mere 5 minutes cab ride away.
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Dear Prasana, Thank you for your great review. We are very happy to hear your compliments about the friendliness and assistance of our staff. We look forward to having another chance of welcoming you back. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Good place, nice staff, valuable”
New year with new feeling in place with existing hotel, nice meals, polite sraff...
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Dear Ms. Ha, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We are looking forward to welcoming you soon again. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Good service ”
Very comfortable and staffs are good service
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Dear Chatchailai, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Excellent could not have been better ”
Excellent treatment for our anniversary celebration
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Dear Stan, Thank you so much for choosing Pan Pacific Hanoi on your special celebration. We hope that we will have the opportunity to welcome you again in the coming years. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Excellent service ! Best in HANOI”
Excellent service ! Best in HANOI
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Dear Nguyen, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Excellent service ! Best in HANOI”
Excellent service ! Best in HANOI
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Dear Nguyen, Thank you very much for choosing Pan Pacific Hanoi as your preferred hotel in Hanoi and for taking the time to post the feedback of your wonderful experience with us. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Yours sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Exceptional”
Well maintained hotel with great services. President club is a great plus and absolutely lovely. Spacious lounge with beautiful view and amazing services.” Hue “ especially extended genuine ,courteous, friendly and lovely services for us . Thank you!
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Dear Rika, Thank you so much for taking the time to share your comments. I am so happy to learn that you have enjoyed your stay and the genuine care from our Associates has made good impression on you. We look forward to welcoming you back to our hotel and to continue ensuring your stays with us impress you and provide fond memories of Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Pan pacific hotel Hanoi ”
Great hotel and staff right by the lake fantastic views, rooftop restaurant and bar, 2 other restaurants and a coffee shop. Only downside is the neighborhood has little to offer within walking distance but a short cab ride to great sights and shopping/restaurants.
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Dear Brian, We are delighted to read of your feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
Exceptional”
Close to old quarter, we walked some days. Quiet and great view of the lake and night skyline. Staff attentive and want to ensure you are happy with everything. Loved the pool and roof top bar.
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Dear Marge, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi