Surrounding environment, Pan Pacific Hanoi in Hanoi
Deluxe Twin Room - Bed, Pan Pacific Hanoi in Hanoi
Banquet hall, Pan Pacific Hanoi in Hanoi
Banquet hall, Pan Pacific Hanoi in Hanoi
Swimming pool, Pan Pacific Hanoi in Hanoi
Lobby, Pan Pacific Hanoi in Hanoi
Balcony/terrace, Pan Pacific Hanoi in Hanoi

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8.5Excellent

2,316 reviews

2,316 reviews

Cleanliness 8.9
Service 8.8
Facilities 8.6
Room comfort and quality 8.5
Location 8.4
Value for money 8.3
See map

8.4Excellent

Location rating score

Excellent location - 1.05 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Kim Lien Pagoda
100 m
Chua Tran Quoc
320 m
My spot
350 m
Hanoi Studio Gallery
390 m
Tran Quoc Pagoda
500 m
Popular landmarks
Presidential Palace Historical Site
1.3 km
Ho Chi Minh Mausoleum
1.6 km
Vietnam Military History Museum
1.9 km
One Pillar Pagoda
1.9 km
Old Quarter
2.1 km
Closest landmarks
Paris Miki Vietnam
70 m
Trạm Y tế phường Trúc Bạch
480 m
Truc Back Lake
500 m
An Duong Tennis Courts
570 m
The Bookworm Hanoi
610 m

Pan Pacific Hanoi

1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

340 meters to Chua Tran Quoc

Check-in [24-hour]

Airport transfer

Great Breakfast

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Golf course [on-site]

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.3
Distance to city center1.5 Km
Location rating8.4
Nearest airportNoi Bai International Airport (HAN)
Distance to airport19.1 km

Rooms available at Pan Pacific Hanoi

Excellent
Room comfort & quality

8.5

Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio Suite
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Pacific Club
...
  • Room size: 35 m²/377 ft²
  • Lake (partial view) view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Room
...
  • Room size: 35 m²/377 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Two-Bedroom Executive Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Lake view
  • 2 single beds & 1 king bed
Enter dates to see prices
Two-Bedroom Premier Serviced Suite
...
  • Room size: 90 m²/969 ft²
  • Lake view
  • 2 single beds & 1 king bed
Enter dates to see prices
One-Bedroom Premier Serviced Suite
...
  • Room size: 60 m²/646 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
One-Bedroom Executive Serviced Suite
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

Does Pan Pacific Hanoi offers connecting/adjoining rooms?

Pan Pacific Hanoi offers connecting rooms for visitors who wants to stay connected to their friends or loved ones with accessible doors between rooms. You can find the connecting room information by hovering over "See all room facilities" in the room selection which may be exclusive to selected numbers of room only.

Does Pan Pacific Hanoi offer spa services?

You can benefit from your stay at Pan Pacific Hanoi far more by taking advantage of the property's available spa services that are offered for all its guests to make your evening or night even better.

What is the average travel time to the nearest airport from Pan Pacific Hanoi?

The average travel time to get from Pan Pacific Hanoi to the airport is 30 minutes, but please bear in mind that the travel time may differ based on traffic, weather conditions, and time of day.

What bars are close by Pan Pacific Hanoi?

While staying at Pan Pacific Hanoi, delight in your evening or night out at Mao's Red Lounge or Bia Hoi 68 Hang Quat to get the most out of your nightlife.

How many rooms does Pan Pacific Hanoi have?

Pan Pacific Hanoi has a total of 270 rooms.

At what time of the year is Pan Pacific Hanoi most popular?

Pan Pacific Hanoi's most popular month where verified tourists have stayed the most is in April.

In which languages can Pan Pacific Hanoi's personnel communicate?

Pan Pacific Hanoi can converse in 9 languages and supports popular languages such as English and Mandarin Chinese for guests going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What is the typical rating that verified Families with older children have given to Pan Pacific Hanoi?

Verified families with older children that have stayed at this property have given Pan Pacific Hanoi an average rating of 8.6. You can look up more specific customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Pan Pacific Hanoi?

The closest train, metro, or bus station is Hanoi Railway Station, 2845.38 m away from Pan Pacific Hanoi.

What time is check-in and check-out at Pan Pacific Hanoi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated hours may be charged an additional fee.

What is the closest airport to Pan Pacific Hanoi?

The nearest airport to Pan Pacific Hanoi is Tho Xuan Airport, 134.0 km away.

What people love about Pan Pacific Hanoi

  • 10

    Exceptional
    Cleanliness

    "Love the location, view, service and cleanliness."

    Muhd

    |

    September 20, 2023

  • 8

    Very good
    Cleanliness

    "Room, cleanliness, service was all okay."

    Cheryl

    |

    January 23, 2023

  • 10

    Exceptional
    Location

    "The location is nearby to the lake, within a few minutes walk, and the view from the room fantastics."

    Boon

    |

    January 13, 2023

Property ranking|Compared to 3,947 Hanoi properties
Room comfort score
8.5/10
Cleanliness score
8.9/10
Room size
36 sqm.
Service score
8.8/10
Better than
98
%
of Hanoi properties
Better than
94
%
of Hanoi properties
Bigger than
94
%
of Hanoi properties
Better than
90
%
of Hanoi properties
More about Pan Pacific Hanoi

More about Pan Pacific Hanoi

Pan Pacific Hanoi

Take a good wander and unveil the wonder of Hanoi with a stay at Pan Pacific Hanoi.
Have a hassle-free trip while enjoying the services and amenities offered by Pan Pacific Hanoi. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Get cozy and warm in the lobby with the hotel's charming on-site fireplace.
Packing light is possible at Pan Pacific Hanoi thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Pan Pacific Hanoi from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Pan Pacific Hanoi even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Pan Pacific Hanoi begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities and shared kitchen.
Pan Pacific Hanoi offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the massage, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's yoga room and golf course on site. Get social at the hotel's library and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Hanoi like a true local. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 4.3 km away, where you can see famous works by local artists.


Reasons to stay here

Facilities at this hotel are rated higher than 94% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 97% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Breakfast

64 mentions

View

43 mentions

Housekeeping

43 mentions

Food & Dining

28 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Filipino
  • French
  • Greek
  • Japanese
  • Korean
  • Malay
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carbon monoxide detector
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • American
  • Asian
  • Vegan
  • Gluten-free
Restaurants on site
Pacifica
  • Cuisine: American, Asian, European
  • Menu: Buffet, A-la-carte
Ming Restaurant
  • Cuisine: Asian, Chinese, Cantonese
  • Menu: Buffet, A-la-carte

Location

1 Thanh Nien Road, Ba Dinh District, Tay Ho District, Hanoi, Vietnam
Excellent
Location

8.4

Airports
  • Noi Bai International Airport (HAN)
    19.1 km 30 min drive
  • Cat Bi International Airport (HPH)
    95.3 km
Public transportation
  • Hanoi Railway Station
    2.9 km 12 min drive
Hospital or clinic
  • Paris Miki Vietnam
    70 m
Shopping
  • Night Market
    1.8 km
Convenience store
  • Circle K
    810 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Presidential Palace Historical Site
    1.3 km
  • Ho Chi Minh Mausoleum
    1.6 km
  • Vietnam Military History Museum
    1.9 km
  • One Pillar Pagoda
    1.9 km
  • Old Quarter
    2.1 km
  • St. Joseph's Cathedral
    2.5 km
  • Temple of Literature & National University
    2.5 km
  • Hoa Lo Prison
    2.8 km
  • Vietnamese Women's Museum
    3.2 km
  • Vietnam Museum of Ethnology
    4.3 km
Nearby landmarks
  • Paris Miki Vietnam
    70 m
  • Kim Lien Pagoda
    100 m
  • Chua Tran Quoc
    320 m
  • My spot
    350 m
  • Hanoi Studio Gallery
    390 m
  • Trạm Y tế phường Trúc Bạch
    480 m
  • Tran Quoc Pagoda
    500 m
  • Truc Back Lake
    500 m
  • An Duong Tennis Courts
    570 m
  • The Bookworm Hanoi
    610 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Extra bed is subject to availability.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Children 12 years and over are considered as adults.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee75 VND
  • Distance from city center1.5 Km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)543000 VND
  • Daily Internet/Wi-Fi fee0 VND
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors20
  • Number of restaurants3
  • Number of rooms 270
  • Room voltage220
  • Year property opened1998
  • Most recent renovation2016

Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Pan Pacific Hanoi from real guests

Provided by verified guests of Agoda
8.5
Cleanliness8.9
Service8.8
Facilities8.6
Room comfort and quality8.5
Location8.4
Value for money8.3
High score for Hanoi
Rating
9+ Exceptional (386)
8-9 Excellent (258)
7-8 Very Good (257)
6-7 Good (97)
<6 Below Expectation (71)

Show reviews that mention 

Showing 1,069 verified guest comments
12345
10.0
Exceptional
Jan from Singapore
Family with young children
Premier Room
Stayed 2 nights in March 2023

All rounder hotel”

Location right in front West Lake Tay Ho. Indoor swimming pool with warm water perfect for swimming, some more the indoor has top sliding flap can choose to open fully or close fully or open a bit, venue you can imagine like as if you are in Rod Laver Arena or Arthur Ashe Stadium for tennis grand slams, haha 😆. Breakfast spread very international, sure suit your taste buds. Jacuzzi and sauna room standard on par with Pan Pacific group hotels elsewhere like Singapore. Room price is reasonable, facilities suitable for family with young kids. Surroundings many eateries, no need walk much. Please watch out for heavy traffic when crossing roads in Hanoi. Hotel locate right in front Tran Quoc Pagoda, you just clear one attraction visit when you stay this hotel.

Reviewed March 17, 2023

Dear Jan, Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi Hotel. We are so glad you found everything you loved at our elegant hotel in the hustle and bustle of Hanoi, from the convenient location and facilities, especially at our wellness area, to the unique and refreshing vibe of our property. It brings me with great delight and pride to see all of this highlighted in your comments and I trust that our colleagues will be as encouraged as I am while reading your wonderful review. My team and I appreciate your kind words and wish to welcome you back for another memorable visit in a near future. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi

Responded March 28, 2023
Pan Pacific Hanoi
10.0
Exceptional
Boon from Malaysia
Couple
Premier Room
Stayed 2 nights in December 2022

Exceptional”

The location is nearby to the lake, within a few minutes walk, and the view from the room fantastics. The room is nice, clean and spacious. Their staff is very helpful and friendly at all time. The only thing is that the room sound proof is not as good, so I can easily hear people talking when they walk pass my room. So for light sleeper like me, I would recommend to choose room at the end corner. Overall it is a very good staying experience.

Reviewed January 14, 2023

Dear Boon, Thank you so much for choosing Pan Pacific Hanoi and taking the time to share with us your valuable feedback. It is much to my delight that you've had an enjoyable stay with us, mentioning the property's convenient location, and elegant ambiance to the dedicated service from all Associates. It is such feedback as yours that encourages us to strive more eagerly to ensure of our beloved guest's memorable experiences. Meanwhile, I would work with our Engineering and Front Office Managers on the improvement areas so that your next visit would truly be fulfilled. My team and I appreciate your constructive feedback and look forward to welcoming you back in the near future. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi

Responded February 28, 2023
Pan Pacific Hanoi
9.6
Exceptional
Hing from Malaysia
Couple
Deluxe Double Room
Stayed 1 night in April 2023

Really Enjoy ”

If your travel is for relax, you can choose this hotel. if you walk to old town, for us is a bit far. But for us, is ok. Because we fully enjoy this hotel the facility

Reviewed May 04, 2023

Dear Hing, Thank you for your sharing of the recent experience at Pan Pacific Hanoi! I am so glad to hear that we have successfully offered a brief, yet pleasant, getaway trip to you. It is such feedbacks as yours that encourage us to improve our service and facilities for fulfilling experiences to all our beloved guests. My team and I appreciate your feedback look forward to welcoming you back very soon. Sincerely Yours, Christoph Strahm General Manager Pan Pacific Hanoi

Responded May 12, 2023
Pan Pacific Hanoi
10.0
Exceptional
Wong from Singapore
Couple
Premier Room
Stayed 1 night in January 2023

Value for money ”

The hotel is comfortable and breakfast is good

Reviewed January 08, 2023

Dear Wong, Thank you for spending your time to share with us your pleasant experience at Pan Pacific Hanoi. I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi

Responded February 28, 2023
Pan Pacific Hanoi
10.0
Exceptional
Nguyen from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in March 2022

Overview of Hanoi at night”

Good service, friendly and enthusiastic staff. I checked out late by 1 hour but the staff still helped to keep the room a little longer so that the customer could be comfortable. The view includes both West Lake and Truc Bach Lake.

Reviewed March 31, 2022
Auto-translated through generative A.I.

Dear Nguyen, Thank you for your lovely feedback. I am so glad to hear that our signature vista over the city along with the genuine service of our associates have successfully brought you with most enjoyable and refreshing experience. Rest assured that I will share your kind words throughout the team, thus our we know that their efforts paid off. My team and I appreciate your feedback look forward to welcoming you back very soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

Responded May 02, 2022
Pan Pacific Hanoi
12345
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