Phoenix Chalets

4 stars out of 5
4690-2 Hokujo, Hakuba, Hakuba, Japan, 399-9301 - See map

Conveniently situated in the Hakuba part of Hakuba, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

620 meters to public transportation

Excellent room comfort & quality

Hot tub

Balcony/terrace

Facilities

Free Wi-Fi

Free parking

Restaurant

Bar

Massage

Shuttle service

Family room

Luggage storage

Your dates are popular among travelersUsers are booking a place in Hakuba every 16 minutes on Agoda.com
Facilities 10.0
Room comfort and quality 10.0
Service 9.4
Cleanliness 9.1

Based on 8 verified reviews

Facilities

10.0

Room comfort and qua...

10.0

Service

9.4

Cleanliness

9.1

Location

8.6

Value for money

8.6

See map

8.6Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Happoone Shizen Kenkyu Road
430 m
Shirakaba 1
500 m
Gondola Adam
530 m
Kokusai 1
570 m
Hakuba Happo Bus Terminal
650 m

Good to know

Value for money8.6
Location rating8.6

Rooms available at Phoenix Chalets

Exceptional
Room comfort & quality

10

Three-Bedroom Chalet
...
  • Room size: 142 m²/1528 ft²
  • Street view
  • 2 single beds & 2 single be...
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Two-Bedroom Chalet
...
  • Room size: 112 m²/1206 ft²
  • Street view
  • 2 single beds & 1 queen bed
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Phoenix One
...
  • Room size: 283 m²/3046 ft²
  • Street view
  • 1 queen bed
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Three-Bedroom Chalet - Log Cottage
...
  • Room size: 125 m²/1345 ft²
  • Street view
  • 2 single beds & 2 bunk beds...
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 futons
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Superior Single Room
...
  • Room size: 17 m²/183 ft²
  • Street view
  • 1 futon
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Triple Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 futons
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Twin Room
...
  • Room size: 31 m²/334 ft²
  • Street view
  • 1 futon and 1 double bed
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Phoenix One Chalet
...
  • Room size: 283 m²/3046 ft²
  • Balcony/terrace
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Superior Japanese Triple Room(Private Bathroom)
...
  • Room size: 31 m²/334 ft²
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Frequently asked questions

What sort of non-water sports and outdoor activities are available at Phoenix Chalets?

Phoenix Chalets offers non-water sport and outdoor activities such as skiing for you to take joy in.

What kinds of entertainment are available at Phoenix Chalets?

Phoenix Chalets offers karaoke while you lounge at this property, offering guests with entertainment value all throughout your holiday here.

Does Phoenix Chalets offer laundry services?

Yes! Phoenix Chalets offers laundry service at your grasp for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Does Phoenix Chalets have an option for contactless check-in and check-out?

At Phoenix Chalets, guests can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

What points of interest are near by Phoenix Chalets that are in walking range?

While staying at Phoenix Chalets, kick start your holiday break by discovering the closest destinations that are within walking distance to the property which include Happoone Shizen Kenkyu Road, Shirakaba 1, and Gondola Adam.

How many rooms does Phoenix Chalets have?

Phoenix Chalets has a total of 15 rooms.

At what time of the year is Phoenix Chalets most popular?

Phoenix Chalets's most popular month where verified guests have stayed the most is in April.

What was the average room rate for Phoenix Chalets been in the past month?

The typical room rate for Phoenix Chalets in the past month is 53824.94 JPY, compared to city's average of 39803.16 JPY.

What do guests like most about Phoenix Chalets?

Verified guests that stayed at Phoenix Chalets have given this property a rating of 10.0 for its remarkable facilities as the main highlight for their stay.

What is the nearest train, metro, or bus station to Phoenix Chalets?

The closest train, metro, or bus station is Hakuba Happo Bus Terminal, 645.19 m away from Phoenix Chalets.

More about Phoenix Chalets

More about Phoenix Chalets

Experience Luxury and Comfort at Phoenix Chalets in Hakuba, Japan

Nestled in the picturesque village of Hakuba, Japan, Phoenix Chalets is a 4-star hotel that offers a truly unforgettable experience. With its stunning architecture and serene surroundings, this hotel is perfect for those seeking a peaceful getaway in the heart of nature. Built in 1984 and last renovated in 2009, Phoenix Chalets exudes a timeless charm while providing modern amenities for its guests. The hotel boasts 15 beautifully appointed rooms, each designed to offer the utmost comfort and relaxation. Whether you choose a cozy studio or a spacious suite, you can expect a luxurious stay with breathtaking views of the surrounding mountains. Check-in at Phoenix Chalets begins at 4:00 PM, allowing you ample time to settle in and unwind after your journey. The warm and welcoming staff will be ready to assist you upon arrival, ensuring a smooth and hassle-free check-in process. And when it's time to bid farewell, check-out is until 10:00 AM, giving you plenty of time to enjoy a leisurely breakfast or pack your belongings at your own pace. Families with young children will find Phoenix Chalets to be a haven of comfort and convenience. The hotel's child policy allows children between the ages of 0 to 5 to stay free of charge, making it an ideal choice for a family vacation. The spacious rooms provide enough space for little ones to play and explore, while parents can relax knowing that their children are well taken care of. Experience the perfect blend of luxury, tranquility, and family-friendly hospitality at Phoenix Chalets. Book your stay today and embark on a memorable journey in the enchanting Hakuba, Japan.

Unwind and Indulge in the Entertainment Facilities at Phoenix Chalets

Phoenix Chalets in Hakuba, Japan offers a plethora of entertainment facilities to ensure a memorable and enjoyable stay for its guests. Whether you are looking to relax, socialize, or have some fun, this luxurious hotel has got you covered. Step into the on-site shops and explore a variety of unique souvenirs and local crafts. From stylish clothing to traditional Japanese trinkets, you'll find something to suit your taste. After a day of exploring the stunning surroundings, head to the bar and unwind with a refreshing cocktail or a glass of fine wine. The cozy ambiance and friendly staff make it the perfect place to socialize and make new friends. For ultimate relaxation, indulge in a rejuvenating massage at the hotel's spa. Let the skilled therapists melt away your stress and tension with their expert techniques. Afterward, soak your worries away in the hot tub, surrounded by the picturesque views of the hotel's beautiful garden. The tranquil setting provides the perfect escape from the hustle and bustle of everyday life. If you're in the mood for some entertainment, gather your friends and family for a fun-filled karaoke session. Sing your heart out to your favorite tunes and create lasting memories. Whether you are a karaoke enthusiast or just looking to have a good time, the karaoke facilities at Phoenix Chalets are sure to keep you entertained. With its wide range of entertainment facilities, Phoenix Chalets ensures that every guest's stay is filled with relaxation, enjoyment, and unforgettable experiences. So, come and experience the best of Hakuba at this exceptional hotel.

Unleash Your Inner Athlete at Phoenix Chalets in Hakuba

At Phoenix Chalets in Hakuba, Japan, sports enthusiasts will find themselves in paradise. With its prime location in the heart of the Japanese Alps, this resort offers a plethora of sports facilities that will satisfy even the most adventurous souls. The highlight of Phoenix Chalets is its world-class skiing facilities. With direct access to the Hakuba Valley, guests can hit the slopes and carve their way through the powdery snow. Whether you're a beginner or an expert skier, there are slopes suitable for all levels, ensuring an unforgettable experience for everyone. The resort also offers ski equipment rental and ski lessons for those who want to brush up on their skills or try skiing for the first time. Get ready to feel the rush as you glide down the mountainside, surrounded by breathtaking views of the snow-capped peaks.

Convenience Facilities at Phoenix Chalets: Enhancing Your Stay in Hakuba

At Phoenix Chalets, we understand the importance of convenience and strive to provide our guests with a seamless and comfortable stay. Our range of convenience facilities is designed to cater to your every need, ensuring that you have a hassle-free experience during your time in Hakuba. For those who prefer to travel light, our laundry service and dry cleaning options are available to keep your clothes fresh and clean throughout your stay. Our dedicated staff will take care of your laundry needs, allowing you to focus on enjoying your vacation. We also offer room service, so you can indulge in delicious meals without leaving the comfort of your chalet. Whether you're craving a hearty breakfast or a late-night snack, our attentive team is ready to cater to your culinary desires. To ensure the safety of your valuables, we provide safety deposit boxes for your peace of mind. You can store your important documents, cash, and other valuables securely, knowing that they are protected throughout your stay. Stay connected with our complimentary Wi-Fi in public areas, allowing you to easily keep in touch with loved ones or catch up on work. Whether you're lounging in the lobby or enjoying a cup of coffee in the designated smoking area, you can stay connected and browse the web effortlessly. For the convenience of our guests, we offer luggage storage facilities. Whether you arrive early or have a late departure, you can store your luggage securely and make the most of your time exploring Hakuba. Lastly, quench your thirst or satisfy your cravings with our vending machine, offering a variety of beverages and snacks. Whether you need a quick pick-me-up before hitting the slopes or a refreshing drink after a day of adventure, our vending machine is always at your service. At Phoenix Chalets, we prioritize your comfort and convenience, ensuring that your stay in Hakuba is nothing short of extraordinary. With our range of convenience facilities, you can relax, unwind, and make the most of your time in this beautiful mountainous region of Japan.

Convenient Transport Facilities at Phoenix Chalets

At Phoenix Chalets in Hakuba, Japan, guests can enjoy a hassle-free stay with convenient transport facilities. The hotel offers a spacious and secure car park, making it easy for guests to explore the beautiful surroundings at their own pace. Whether you are traveling with your own vehicle or renting one, you can rest assured knowing that there is ample parking space available for your convenience. The car park at Phoenix Chalets is well-maintained and provides a safe and secure environment for your vehicle. With easy access to the hotel, you can conveniently park your car and unload your luggage before settling into your cozy chalet. The car park is also conveniently located near the main entrance, making it convenient for guests to come and go as they please. So, whether you are planning to hit the slopes or explore the nearby attractions, Phoenix Chalets has got you covered with its excellent car park facilities.





Delightful Dining Experiences at Phoenix Chalets

Indulge in a culinary journey like no other at Phoenix Chalets, where a range of delightful dining facilities await to tantalize your taste buds. Whether you're craving a quick coffee fix, a sumptuous meal, or the convenience of in-room dining, this charming retreat has it all. Start your day off right with a visit to the cozy coffee shop, where the aroma of freshly brewed coffee fills the air. Sip on a perfectly crafted cappuccino or enjoy a selection of herbal teas as you soak in the serene mountain views. The coffee shop also offers a tempting array of pastries and light bites, making it the ideal spot for a quick breakfast or a mid-afternoon pick-me-up. For a more substantial dining experience, head to the on-site restaurant at Phoenix Chalets. With its warm and inviting ambiance, this culinary haven serves up a delectable menu of both local and international dishes. Indulge in authentic Japanese cuisine, featuring fresh sashimi, sushi, and hot pot dishes prepared with the finest local ingredients. Alternatively, explore a range of international flavors, from hearty steaks and burgers to vibrant salads and pasta dishes. If you prefer the comfort of your own room, Phoenix Chalets also offers convenient room service. Enjoy a delicious meal in the privacy of your own space, with a diverse menu offering something for every palate. Whether you're craving a late-night snack or a full-course dinner, the attentive staff are ready to cater to your every culinary desire. At Phoenix Chalets, dining is not just a necessity, but an experience to be savored. With its coffee shop, restaurant, and room service, this charming retreat ensures that every meal is a memorable one.

Luxury Chalet Accommodations at Phoenix Chalets

Experience the ultimate luxury and comfort at Phoenix Chalets in Hakuba, Japan. With a range of spacious and beautifully designed chalets, this resort offers the perfect retreat for families, groups, or couples seeking a memorable stay in the heart of the Japanese Alps. Indulge in the elegance of the Phoenix 2-Bedroom Chalet, featuring modern furnishings and a cozy ambiance. This charming chalet is perfect for small families or couples looking for a romantic getaway. For larger groups, the Phoenix 3-Bedroom Chalet offers ample space and privacy, making it ideal for friends or extended families. Booking your stay at Phoenix Chalets on Agoda ensures that you get the best prices and a hassle-free experience. With our easy-to-use platform, you can browse and compare different room types, select the one that suits your needs, and secure your reservation in just a few clicks. Don't miss out on the opportunity to enjoy luxurious accommodations at Phoenix Chalets while enjoying the convenience and affordability of booking through Agoda.

Discover the Enchanting Beauty of Hakuba

Nestled in the heart of the breathtaking Japanese Alps, Hakuba is a charming village that offers a perfect blend of natural beauty and exhilarating outdoor activities. Known as one of Japan's premier winter sports destinations, Hakuba boasts an impressive collection of ski resorts, including the famous Phoenix Chalets. With its pristine powder snow and diverse range of slopes, this winter wonderland attracts snow enthusiasts from around the world. But Hakuba is not just a winter paradise; it also offers a myriad of activities during the other seasons. From hiking and mountain biking to hot spring hopping and exploring the stunning alpine scenery, Hakuba has something for everyone. With its traditional Japanese charm, friendly locals, and awe-inspiring landscapes, Hakuba is truly a destination that will leave you spellbound.

Traveling to Phoenix Chalets in Hakuba, Japan

Welcome to Phoenix Chalets, a hidden gem nestled in the picturesque village of Hakuba, Japan. Getting to this idyllic retreat is a breeze, with convenient access from the nearest airports. If you're flying into Tokyo, the most common route is to take a domestic flight to Matsumoto Airport. From there, you can easily catch a direct bus to Hakuba. The journey takes approximately 90 minutes and offers stunning views of the Japanese Alps along the way. Once you arrive in Hakuba, a short taxi ride will take you directly to Phoenix Chalets, where you can unwind and immerse yourself in the tranquility of the surrounding nature. Alternatively, if you prefer a more scenic route, you can fly into Nagoya Airport and take a train to Hakuba. The train journey takes around three hours, but it's worth it for the breathtaking landscapes you'll encounter along the way. From Hakuba Station, a quick taxi ride will transport you to Phoenix Chalets, where you'll be greeted with warm hospitality and unparalleled comfort. No matter which airport you choose to fly into, the journey to Phoenix Chalets is an adventure in itself. So sit back, relax, and get ready to experience the beauty of Hakuba as you make your way to this enchanting retreat.

Explore the Exciting Surrounding Landmarks of Phoenix Chalets

Nestled in the picturesque village of Hakuba, Japan, Phoenix Chalets offers a perfect base for exploring the surrounding landmarks and attractions. Just a stone's throw away from the chalets, you'll find Matsumoto Kiyoshi, a popular drugstore where you can stock up on essentials and indulge in some retail therapy. Nature enthusiasts will be delighted to discover Usagdaira, a serene and scenic area known for its beautiful hiking trails and breathtaking views of the surrounding mountains. Immerse yourself in the tranquility of this natural haven as you embark on a leisurely stroll or a challenging hike. For those seeking adventure on the slopes, Phoenix Chalets is conveniently located near several ski lifts, including Minekata Lift 1, Alps 4th Chair Lift, Milky Four Chair Lift, Gondola Noah, Pair Lift D, and Toomi 2nd Chair Lift. Whether you're a beginner or an experienced skier, these lifts provide easy access to the powdery slopes of Hakuba's world-renowned ski resorts. If you're looking to experience the beauty of Hakuba's alpine scenery, make sure to visit Happoike, a stunning alpine lake surrounded by majestic peaks. Take a leisurely walk around the lake or simply relax and soak in the breathtaking views. Lastly, don't miss the opportunity to explore 3 Sen North, a vibrant neighborhood filled with charming shops, restaurants, and bars. Indulge in delicious local cuisine, shop for souvenirs, or simply immerse yourself in the lively atmosphere of this bustling area. With its prime location near these exciting landmarks and attractions, Phoenix Chalets offers a memorable and convenient stay for travelers looking to experience the best of Hakuba, Japan.

Convenient Public Transport Stations near Phoenix Chalets in Hakuba, Japan

Located in the heart of Hakuba, Phoenix Chalets offer easy access to several public transport stations, making it a convenient choice for travelers seeking to explore the area. The closest station is Hakuba Train Station, which is just a short distance away from the chalets. From here, guests can easily reach other popular destinations in Hakuba and beyond. For those arriving by bus, Hakuba Happo Bus Terminal is another nearby option. This bus terminal serves as a major transportation hub, connecting Hakuba with various cities and towns in the region. Whether you're planning to visit nearby attractions or embark on day trips to surrounding areas, the bus terminal offers a convenient and reliable mode of transportation. In addition to the train station and bus terminal, there are also several other public transport stations within reach of Phoenix Chalets. These include Minami-Kamishiro, Shinanomoriue, Kamishiro, and Iimori stations. With these options available, guests can easily navigate Hakuba and its surroundings, ensuring a hassle-free and enjoyable stay at Phoenix Chalets.

A Gastronomic Adventure Awaits

Indulge in a culinary journey right at your doorstep with the plethora of dining options surrounding Phoenix Chalets. Start your day with a hearty breakfast at Grindel, a charming cafe known for its delicious pastries and freshly brewed coffee. For a taste of authentic Japanese cuisine, head over to Nonjae, a local favorite that serves up traditional dishes like sushi, sashimi, and tempura. If you're in the mood for some international flavors, City Baker offers a diverse menu of pizzas, burgers, and sandwiches. For a unique dining experience, visit Zen soba shop, where you can savor the delicate flavors of handmade soba noodles. Garlic garlic is a must-visit for garlic lovers, with their menu featuring garlic-infused dishes that are bursting with flavor. After a day on the slopes, unwind at Sierra Resort Hotel Hakuba's restaurant, which offers a range of international and Japanese dishes. For a taste of fine French cuisine, Madame Yukimoku is the place to go, offering a refined menu that showcases the best of French gastronomy. If you're craving Chinese food, look no further than Master Chef Kitchen, where you can enjoy classic dishes like sweet and sour pork and kung pao chicken. Hotel La Neige Higashi-kan is another nearby option, with its elegant restaurant serving up a fusion of Japanese and Western flavors. And for those seeking a cozy atmosphere and traditional Japanese dishes, Riki is the perfect spot to try local favorites like ramen and yakitori. With such a diverse range of dining options, you're sure to find something to satisfy every craving during your stay at Phoenix Chalets.

Shop 'til you drop in Hakuba

Phoenix Chalets is conveniently located near several shopping landmarks, ensuring that guests have plenty of opportunities to indulge in retail therapy. Just a short distance away is Yama-ai, a charming boutique that offers a curated selection of outdoor gear and apparel. Whether you're in need of new ski equipment or stylish winter clothing, Yama-ai has you covered. Another must-visit shopping destination is Hanairo, a vibrant market that showcases local crafts, souvenirs, and unique Hakuba-inspired merchandise. From handmade pottery to traditional Japanese textiles, Hanairo is the perfect place to find a one-of-a-kind memento from your trip. With these shopping landmarks just a stone's throw away, guests at Phoenix Chalets can easily satisfy their shopping cravings and bring home a piece of Hakuba's vibrant culture.

Affordable Luxury: Unbeatable Prices at Phoenix Chalets

Escape to the picturesque mountains of Hakuba without breaking the bank at Phoenix Chalets. With an average room price of just $463, this luxurious hotel offers an incredible value for money that is hard to beat in the city. Compared to the average price of a hotel room in Hakuba, which stands at $185, Phoenix Chalets provides a truly exceptional experience at an affordable price. Step into a world of elegance and comfort without sacrificing your budget. Each room at Phoenix Chalets is tastefully designed to provide a cozy and inviting atmosphere, ensuring a restful stay for every guest. From spacious suites to charming cottages, there is a wide range of accommodation options to suit every traveler's needs and preferences. Indulge in the hotel's top-notch amenities, including a soothing spa, a well-equipped fitness center, and a delightful restaurant serving delectable local and international cuisines. With such incredible offerings at an average price that is only slightly higher than the city's average, Phoenix Chalets is the perfect choice for those seeking affordable luxury in Hakuba.





Unforgettable Stay at Phoenix Chalets

Nestled in the picturesque Hakuba Valley, Phoenix Chalets offers an unforgettable stay that has left guests raving about their experience. With an impressive overall rating of 8.9, this charming hotel has truly captured the hearts of its visitors. One aspect that stands out is the exceptional value provided by Phoenix Chalets. With a rating of 8.4 for value, guests have expressed their satisfaction with the affordable prices and the incredible amenities offered. From spacious and well-appointed rooms to top-notch facilities, every guest feels that they have received excellent value for their money. The facilities at Phoenix Chalets receive a perfect 10.0 rating, and it's easy to see why. The hotel boasts a range of amenities that cater to every need and desire. Whether it's the inviting outdoor hot tubs that offer stunning mountain views or the cozy fireplace in each chalet, guests are treated to a luxurious and comfortable stay. The attention to detail and the high-quality facilities provided by Phoenix Chalets truly set it apart from other accommodations in Hakuba. Furthermore, the staff performance at Phoenix Chalets is nothing short of exceptional. With a rating of 9.2, the dedicated team goes above and beyond to ensure that every guest's needs are met. From the moment of arrival until departure, guests are greeted with warm smiles and personalized service. The staff's attentiveness and professionalism create a welcoming and friendly atmosphere, making guests feel right at home. Overall, Phoenix Chalets has garnered an impressive reputation for its outstanding value, top-notch facilities, and exceptional staff performance. Whether you're seeking a relaxing getaway or an adventurous ski trip, this hotel promises an unforgettable stay that will exceed your expectations.

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Amenities and facilities

Exceptional10.0

Facilities

Languages spoken
  • English
  • Japanese
Outdoor
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Fishing
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Skiing
  • Ski lessons
  • Tennis court
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator unavailable
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Lockers
  • Luggage storage
  • Safety deposit boxes
  • Shared lounge/TV area
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • Check-in/out [private]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed unavailable
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Rental car
  • Shuttle service
Sports equipment rental
  • Ski equipment rentals
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Desk
  • Dishwasher
  • Fan
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Ironing facilities
  • Microwave
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Washing machine
  • Wi-Fi [free]

Location

4690-2 Hokujo, Hakuba, Hakuba, Japan, 399-9301

Excellent8.6

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from16:00
  • Check-out until10:00
  • Reception open until18:00
The property
  • Year property opened1984
  • Number of floors3
  • Room voltage100
  • Number of rooms 15
  • Most recent renovation2009
  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of bars/lounges0
  • License Id / Local Tax ID/ Entity Name18-30号,長野県大町保健所指令6大保第11-20号

Reviews of Phoenix Chalets from real guests

Provided by verified guests of

Agoda logo
9.0

Exceptional

  • Facilities score 10 out of 10 and is a high score in Hakuba
    Facilities10.0
  • Room comfort and quality score 10 out of 10 and is a high score in Hakuba
    Room comfort and quality10.0
  • Service score 9.4 out of 10 and is a high score in Hakuba
    Service9.4
  • Cleanliness score 9.1 out of 10 and is a high score in Hakuba
    Cleanliness9.1
  • Location score 8.6 out of 10 and is a high score in Hakuba
    Location8.6
  • Value for money score 8.6 out of 10 and is a high score in Hakuba
    Value for money8.6
High score for Hakuba
Rating
9+ Exceptional (3)
8-9 Excellent (2)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (0)
Guest Type
Language
Showing 5 verified guest comments
  1. 8.8
    Excellent
    Hua from Taiwan
    Family with teens
    Deluxe Twin Room
    Stayed 5 nights in December 2022

    Charlet is the best option ”

    Phoenix hotel has the best charlet in Hakuba and in the Olympic village it’s crucial to have shuttle bus take you the supermarket or local restaurant and the hotel provides shuttle service but you have to book it in advance because snow season is very few taxi and shuttle usually fully booked. Shuttle bus drivers are very friendly and helpful to customers. Hotel staffs are very willing to help you.

    Reviewed January 26, 2023
  2. 9.3
    Exceptional
    Amy from Hong Kong SAR, China
    Family with young children
    Stayed 2 nights in May 2015

    Best place I've ever stayed”

    Things I like
    Stylish, Location, cleanliness
    Reviewed May 07, 2015
  3. 9.2
    Exceptional
    KEN from Japan
    Family with teens
    Phoenix 3-Bedroom Chalet
    Stayed 2 nights in August 2024

    きれい設備の充実さ”

    とても綺麗で設備が充実しています。3ベットルームでしたが各部屋にトイレシャワーが着いておりとても満足でした。 また使用したいと思います。

    Reviewed August 13, 2024
  4. 8.4
    Excellent
    HITOSHI from Japan
    Group
    Stayed 1 night in August 2016

    自然の中の贅沢”

    広いリビングやテラスで贅沢な時間を過ごすことが出来ました。イタリアンディナーのケータリングは味、ボリュームともに大満足です。

    Reviewed August 08, 2016
  5. 10.0
    Exceptional
    Jiayu from China
    Couple
    Deluxe Twin Room
    Stayed 2 nights in December 2024

    Great service”

    Great customer service! Free pick up/drop off, respond to every request

    Reviewed December 28, 2024

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