This property is in high demand!
7 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Sparkling clean
640 meters to public transportation
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
Sauna
Airport transfer
7 travelers have booked today.
Based on 1,478 verified reviews
9.0
8.9
8.9
8.5
8.4
8.4
Nearest transportation options
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Hanoi Railway Station is within 0.62 km
Location rating score
There are 243 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 1.2 km |
| Location rating | 8.9 |
| Nearest airport | Noi Bai International Airport (HAN) |
| Distance to airport | 21.6 km |
For your ease of travel around the city, Silk Path Hotel Hanoi provides shuttle service right where you need it making it easy for you to get to places quickly.
Silk Path Hotel Hanoi has a total of 10 floors.
Verified past guests that have stayed at Silk Path Hotel Hanoi had an average nightly stay of 2 nights at this property.
Silk Path Hotel Hanoi's most popular month where verified guests have stayed the most is in December.
Enjoy the convenience of easy payment at Silk Path Hotel Hanoi which accepts up to 7, with payment card options including MasterCard, American Express, UnionPay, Cash, and Visa.
67.0% of our verified guest ratings have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Silk Path Hotel Hanoi down in the review.
Silk Path Hotel Hanoi’s neighborhood is Hoan Kiem District which consists of popular restaurants such as The Hanoi Social Club, Railway Cafe ( Tuan's owner - Whatsapp +84917301111 ), and La Badiane.
Shopping options in Silk Path Hotel Hanoi’s Hoan Kiem District neighborhood includes Night Market and Dong Xuan Market.
The nearest airport to Silk Path Hotel Hanoi is Noi Bai International Airport, 22.0 km away.
Wake up to an amazing buffet and continental breakfast at Silk Path Hotel Hanoi. Visitors can enjoy breakfast offered with an additional charge of 450000 VND for adults and 225000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

Experience Luxury and Convenience at Silk Path Hotel
Welcome to Silk Path Hotel, a 4.5-star gem nestled in the heart of Hanoi, Vietnam. With its prime location and exceptional amenities, this hotel offers a truly unforgettable experience for both business and leisure travelers. Built in 2010, Silk Path Hotel boasts 106 beautifully appointed rooms, providing a sanctuary of comfort and tranquility amidst the bustling city center.
Check-in at Silk Path Hotel begins at 02:00 PM, allowing you to settle in and start your Hanoi adventure at your own pace. Whether you're arriving from the airport or exploring the city, the hotel's convenient location ensures that you are just a short 45-minute drive away from Noi Bai International Airport. As you step into the elegant lobby, you'll be greeted by the hotel's warm and attentive staff, ready to assist you with any requests or inquiries.
Silk Path Hotel offers a range of room options to suit your needs, from cozy and intimate spaces to spacious suites. With 106 rooms in total, you can expect a personalized and comfortable stay. Each room is meticulously designed with modern amenities and tasteful decor, creating an ambiance of sophistication and relaxation. After a long day of exploring Hanoi's vibrant attractions, retreat to your room and unwind in the plush comfort of your bed, ensuring a restful night's sleep.
Relax and Unwind at Silk Path Hotel Hanoi's Entertainment Facilities
Discover a vibrant blend of leisure and entertainment at Silk Path Hotel Hanoi, where guests can indulge in a variety of amenities designed for relaxation and enjoyment. Explore the charming on-site shops, perfect for browsing unique local crafts and souvenirs, making your stay both convenient and memorable. After a day of sightseeing or business, unwind at the stylish bar, offering a wide selection of beverages in a sophisticated setting, ideal for socializing or enjoying a quiet drink.
For ultimate relaxation, the hotel features a luxurious steamroom, providing a rejuvenating escape from the hustle and bustle of the city. Whether you're seeking a moment of tranquility or an elegant space to socialize, Silk Path Hotel Hanoi’s entertainment facilities ensure a comfortable and enjoyable stay, leaving you refreshed and ready to explore the vibrant city of Hanoi.
Stay Active with Our State-of-the-Art Fitness Center
At Silk Path Hotel Hanoi, we believe in promoting a healthy and active lifestyle for our guests. Our modern, fully-equipped fitness center offers a range of exercise equipment designed to meet your fitness needs, whether you're a dedicated athlete or simply looking to stay in shape during your stay. The spacious and well-maintained facility provides a comfortable environment where you can energize your mornings or unwind after a day of exploring the vibrant city of Hanoi.
Convenience at Your Fingertips: Silk Path Hotel's Exceptional Facilities
Silk Path Hotel in Hanoi, Vietnam, offers a range of convenience facilities that ensure a comfortable and hassle-free stay for all guests. With 24-hour room service, you can indulge in delicious meals or snacks anytime you desire, right in the comfort of your own room. The hotel also provides a laundry service, allowing you to have your clothes cleaned and pressed without any inconvenience. Additionally, the attentive staff at Silk Path Hotel offers room service, ensuring that all your needs are met promptly and efficiently.
For the safety and security of your valuables, the hotel provides safety deposit boxes, giving you peace of mind throughout your stay. The concierge service is available to assist you with any queries or requests, ensuring a seamless experience. Stay connected with complimentary Wi-Fi in public areas, allowing you to easily browse the internet or stay in touch with loved ones. For those who smoke, there is a designated smoking area available.
Silk Path Hotel offers Free Wi-Fi in all rooms, allowing you to stay connected and productive during your stay. The hotel also provides dry cleaning services, making it convenient for you to have your clothes cleaned and ready for any occasion. The express check-in/check-out service ensures a quick and hassle-free arrival and departure process. Luggage storage is available for your convenience, allowing you to explore the city without the burden of your bags. Daily housekeeping ensures that your room is always clean and tidy, providing a comfortable environment for your stay. With these exceptional convenience facilities, Silk Path Hotel is the perfect choice for both business and leisure travelers seeking a convenient and enjoyable stay in Hanoi.
Convenient Transport Facilities at Silk Path Hotel
At Silk Path Hotel in Hanoi, Vietnam, guests can enjoy a range of convenient transport facilities to enhance their stay. The hotel offers an airport transfer service, ensuring a hassle-free arrival and departure experience for guests. Whether you're arriving in Hanoi or heading to the airport, the hotel's professional and friendly staff will ensure you reach your destination comfortably and on time.
In addition to the airport transfer service, Silk Path Hotel also provides tours to help guests explore the vibrant city of Hanoi. Discover the rich history and culture of the city with the hotel's well-curated tours, which cover popular attractions and hidden gems. The hotel's knowledgeable guides will take you on a journey through Hanoi's bustling streets, ancient temples, and charming neighborhoods, providing valuable insights along the way.
For guests who prefer to explore the city at their own pace, the hotel offers a shuttle service to key landmarks and shopping areas. This convenient service allows guests to easily navigate Hanoi's busy streets and experience the city's vibrant atmosphere. Additionally, the hotel provides a reliable taxi service, ensuring that guests can easily travel to any destination within the city.
To further assist guests in their travel arrangements, Silk Path Hotel offers a ticket service, allowing guests to conveniently book tickets for popular attractions, shows, and events. Whether you're interested in a traditional water puppet show or a cruise on the iconic Ha Long Bay, the hotel's staff will be happy to assist you in securing tickets.
Please note that car park charges are applied for guests who choose to drive to the hotel. However, with the hotel's convenient location and excellent transport facilities, guests may find it more convenient to utilize the hotel's various transportation services instead.
With its range of transport facilities, Silk Path Hotel ensures that guests have everything they need for a seamless and enjoyable stay in Hanoi. From airport transfers and tours to shuttle services and ticket assistance, the hotel goes above and beyond to provide a convenient and stress-free travel experience.
Luxurious Amenities and Comfortable Stay at Silk Path Hotel
Indulge in a luxurious and comfortable stay at Silk Path Hotel, where every room is equipped with top-notch amenities to ensure a memorable experience. Step into your room and feel the cool breeze of the air conditioning, creating the perfect ambiance for relaxation. Wrap yourself in the soft bathrobes provided, adding an extra touch of comfort to your stay. Stay updated with the latest news by browsing through the daily newspaper, available for your convenience. Style your hair effortlessly with the hair dryer provided, saving you the hassle of bringing your own. Enjoy your favorite shows and movies on the television, offering a wide range of channels to choose from. Quench your thirst with the mini bar, stocked with refreshing beverages and snacks. Stay entertained with the satellite/cable TV, providing a variety of channels to suit your preferences. With these exceptional room facilities, Silk Path Hotel guarantees a delightful and convenient stay for every guest.
Delicious Dining Options at Silk Path Hotel
Indulge in a culinary journey at Silk Path Hotel, where a range of dining facilities await to satisfy your cravings. Start your day with a delightful breakfast buffet, offering an array of options to suit every palate. From freshly baked pastries to traditional Vietnamese dishes, there is something for everyone to enjoy.
For a quick pick-me-up or a casual catch-up with friends, head to the coffee shop, where you can savor aromatic coffees, teas, and light bites. Whether you prefer a classic cappuccino or a refreshing iced tea, the coffee shop at Silk Path Hotel has you covered.
When it comes to a memorable dining experience, look no further than the hotel's restaurant. With its elegant ambiance and attentive service, the restaurant offers a diverse menu featuring both local and international cuisines. From succulent seafood to delectable steaks, each dish is prepared with the finest ingredients and bursting with flavors.
No matter the time of day or night, Silk Path Hotel ensures that your dining needs are met with its 24-hour room service. Whether you crave a late-night snack or a full-course meal in the comfort of your room, the attentive staff is ready to cater to your every culinary desire.
With daily housekeeping services, you can start each day with a clean and comfortable environment. And with a continental breakfast option available, you can enjoy a light and refreshing start to your day.
At Silk Path Hotel, dining is not just about satisfying your hunger; it's about creating memorable experiences through delicious food, impeccable service, and a warm and inviting atmosphere.
Luxurious and Comfortable Rooms at Silk Path Hotel
Discover a range of spacious and well-appointed rooms at Silk Path Hotel in Hanoi, Vietnam. Whether you are traveling for business or leisure, this hotel offers a variety of room types to suit your needs. From the cozy Deluxe room with a choice of 2 Single Beds or 1 King Bed, to the elegant Executive room featuring a comfortable Queen Bed, there is something for everyone. Upgrade to the Premium Deluxe room for an extra touch of luxury or indulge in the spacious Premium Executive room with your choice of 2 Single Beds or 1 King Bed. With the Superior Double or Twin room, you can enjoy a comfortable stay with either 2 Single Beds or 1 King Bed.
Booking your stay at Silk Path Hotel through Agoda ensures you get the best prices and a hassle-free experience. Agoda offers competitive rates for all room types, allowing you to enjoy luxurious accommodation at affordable prices. With Agoda's user-friendly platform, you can easily browse through the different room options, compare prices, and make your reservation in just a few clicks. Take advantage of Agoda's convenient booking process and secure your stay at Silk Path Hotel today for a memorable and enjoyable experience in Hanoi.
Discover the Vibrant Hoan Kiem District in Hanoi
Nestled in the heart of Hanoi, Vietnam, the Silk Path Hotel offers an ideal location for exploring the bustling Hoan Kiem District. With its rich history, vibrant culture, and stunning landmarks, this district is a must-visit destination for travelers.
Hoan Kiem District is home to the iconic Hoan Kiem Lake, a picturesque body of water surrounded by lush greenery and historic temples. Take a leisurely stroll along the lake's promenade, where locals gather to exercise, socialize, and enjoy the serene atmosphere. Don't miss the opportunity to visit the Ngoc Son Temple, a beautiful pagoda situated on a small island in the lake. Step inside to admire the intricate architecture and learn about the legend of the lake's resident giant turtle.
Beyond the lake, Hoan Kiem District is filled with charming narrow streets, bustling markets, and traditional Vietnamese eateries. Explore the vibrant Old Quarter, known for its vibrant street life and preserved colonial architecture. Immerse yourself in the sights, sounds, and smells of the Dong Xuan Market, the largest indoor market in Hanoi, where you can find everything from fresh produce to traditional handicrafts.
Whether you're interested in history, culture, or simply soaking up the local atmosphere, Hoan Kiem District has something for everyone. Stay at the Silk Path Hotel and experience the best of Hanoi right at your doorstep.
Convenient Transportation Options from Hanoi Airports to Silk Path Hotel
Located in the heart of Hanoi's vibrant Hoan Kiem District, Silk Path Hotel is easily accessible from the nearby airports. Traveling from Noi Bai International Airport, the main airport serving Hanoi, to Silk Path Hotel is a breeze. As you step out of the airport, you have several transportation options to choose from. The most convenient and hassle-free option is to take a taxi or a ride-sharing service directly to the hotel. The journey takes approximately 40 minutes, depending on the traffic, and offers you a comfortable and efficient way to reach your destination.
Alternatively, if you prefer public transportation, you can take the airport shuttle bus to Hanoi city center. From there, Silk Path Hotel is just a short taxi ride away. The airport shuttle bus is a cost-effective option, and it provides a glimpse of the city as you make your way to the hotel.
For those arriving at the smaller domestic airport, Gia Lam Airport, located east of Hanoi, reaching Silk Path Hotel is also convenient. Taxis and ride-sharing services are readily available outside the airport, making it easy to reach the hotel in approximately 30 minutes. The smooth journey allows you to relax and soak in the sights of Hanoi as you head towards your accommodation at Silk Path Hotel.
Immerse Yourself in History and Culture at Silk Path Hotel's Surrounding Landmarks
When staying at Silk Path Hotel in Hanoi, Vietnam, you'll find yourself surrounded by a wealth of historical and cultural landmarks that will enrich your stay. Just a short distance away, you'll discover the infamous Hoa Lo Prison, also known as the 'Hanoi Hilton,' where you can delve into the city's turbulent past and learn about its role during the Vietnam War.
For those interested in gaining insight into the lives and contributions of Vietnamese women throughout history, the Vietnamese Women's Museum is a must-visit. Explore the various exhibits that showcase the resilience, strength, and creativity of Vietnamese women, making it a truly inspiring experience.
If you're looking to immerse yourself in the spiritual side of Hanoi, a visit to the St. Joseph's Cathedral and Ngoc Son Temple is highly recommended. Admire the stunning architecture of these religious sites and soak in the peaceful atmosphere as you learn about their cultural significance.
For lovers of the arts, the Hanoi Opera House is a treat not to be missed. Marvel at its grand facade and catch a performance to witness the city's vibrant cultural scene firsthand.
Other nearby attractions include the Hanoi Ceramic Mosaic Mural, Thap Rua Tower, Hang Gai Street (Street of Hemp), Vietnam National Museum of History, and the Lotus Water Puppet Theater. Each of these landmarks offers a unique glimpse into Vietnam's rich history, art, and traditions.
With Silk Path Hotel as your base, you'll have easy access to these captivating landmarks, allowing you to fully immerse yourself in the history and culture of Hanoi.
A Culinary Adventure in the Heart of Hanoi
Silk Path Hotel is surrounded by a plethora of dining options that will satisfy even the most discerning palates. Step out of the hotel and indulge in a delicious buffet at Maison Sen Buffet, offering a wide array of international and local dishes. For a taste of Vietnamese cuisine, head to Pho 10 Ly Quoc Su, where you can savor the iconic Vietnamese noodle soup. Craving a cozy café experience? The Note Coffee and The Hanoi Social Club are perfect spots to relax with a cup of coffee and enjoy the vibrant atmosphere of Hanoi. Beer lovers will be delighted to visit Pasteur Street Craft Beer - Hoan Kiem Taproom & Restaurant, where they can sample a variety of locally brewed craft beers. For a quick and tasty bite, try the famous banh mi sandwich at Banh My Mama or enjoy the flavors of Vietnamese street food at Noodle & Roll. If you're seeking a fine dining experience, L'essence De Cuisine offers a sophisticated menu that combines French and Vietnamese culinary traditions. With such an impressive range of restaurants just steps away from Silk Path Hotel, you'll never run out of delectable options to satisfy your cravings.
Shop till you drop in the heart of Hanoi
Silk Path Hotel is located in the heart of Hanoi, surrounded by a plethora of shopping landmarks. Just steps away from the hotel, you will find Mai's Cafe, a charming spot where you can grab a cup of Vietnamese coffee and indulge in some local delicacies. If you're looking for traditional Vietnamese handicrafts, head to Hai Van Printing and Embroidery Shop, where you can find beautifully crafted textiles and embroidered pieces. For fashion enthusiasts, Mosaique and Heydi Fashion House offer a wide range of trendy and stylish clothing options. L'Epicerie du Metropole is a must-visit for food lovers, offering a selection of gourmet products and fine wines. Bookworms will find solace at Infostones Bookshop, a cozy bookstore filled with a diverse collection of books. If you're in the mood for some cultural exploration, Vietnam Cultural is the perfect place to browse through a variety of traditional Vietnamese art and artifacts. L'image is a boutique shop that specializes in high-quality cosmetics and skincare products. And lastly, Airashi Silk offers a stunning selection of silk products, perfect for souvenirs or luxurious gifts. With such a diverse range of shopping landmarks right at your doorstep, Silk Path Hotel is the ideal choice for shopaholics visiting Hanoi.
Affordable Luxury at Silk Path Hotel
Experience the perfect blend of luxury and affordability at Silk Path Hotel in Hanoi, Vietnam. With an average room price of just $83, this elegant hotel offers exceptional value for money compared to the average price of a hotel room in the city, which stands at $67.
At Silk Path Hotel, you can indulge in a world-class experience without breaking the bank. Immerse yourself in the opulent surroundings of the hotel's well-appointed rooms, featuring modern amenities and stylish decor. Whether you're a leisure traveler or visiting for business, Silk Path Hotel provides a comfortable and luxurious retreat at a price that won't stretch your budget.
Don't miss out on this incredible opportunity to stay at Silk Path Hotel and enjoy the best of Hanoi without compromising on quality or price. Book your stay today and discover the perfect balance of luxury and affordability in the heart of Vietnam's vibrant capital city.
Highly Recommended Hotel with Excellent Staff and Convenient Location
Silk Path Hotel in Hanoi, Vietnam is a highly recommended hotel that offers an excellent experience to its guests. With its helpful and friendly staff, guests feel welcomed and well taken care of throughout their stay. The hotel's great location adds to the overall convenience, allowing guests to easily explore the vibrant city of Hanoi.
The rooms at Silk Path Hotel are comfortable and well-appointed, ensuring a relaxing and enjoyable stay. Guests appreciate the attention to detail and the cleanliness of the rooms. The delicious breakfast served at the hotel is another highlight, with a wide variety of options to choose from. The staff goes above and beyond to make sure guests have a pleasant dining experience.
One of the standout features of Silk Path Hotel is its helpful and friendly staff. Guests consistently mention the warm and welcoming attitude of the hotel's employees. Whether it's providing assistance with travel arrangements or offering recommendations for local attractions, the staff goes the extra mile to ensure guests have a memorable stay.
The hotel's excellent location is also highly praised by guests. Situated in a convenient area, guests have easy access to popular attractions, shopping areas, and dining options. This allows guests to make the most of their time in Hanoi, exploring all the city has to offer.
For those looking for a new, clean, and friendly hotel in Hanoi, Silk Path Hotel is the perfect choice. With its excellent staff, convenient location, and comfortable rooms, guests are guaranteed a memorable and enjoyable stay. Whether you're traveling for business or leisure, Silk Path Hotel is sure to exceed your expectations.
Exceptional Customer Ratings at Silk Path Hotel
Silk Path Hotel in Hanoi, Vietnam has received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall rating of 8.6, this hotel has consistently exceeded the expectations of its guests.
One of the standout features of Silk Path Hotel is its excellent value for money, with a rating of 8.4. Guests have praised the hotel for providing exceptional amenities and services at affordable rates, ensuring that every penny spent is well worth it. Additionally, the hotel's facilities, rated at 8.3, are top-notch, offering guests a range of options to relax and unwind. From a well-equipped fitness center to a luxurious spa, Silk Path Hotel has it all.
When it comes to food and dining, Silk Path Hotel has received a commendable rating of 8.0. Guests have raved about the delectable cuisine served at the hotel's restaurants, which offer a diverse range of culinary delights. Whether you're craving traditional Vietnamese dishes or international favorites, the hotel's skilled chefs are sure to satisfy your taste buds.
Cleanliness is a top priority at Silk Path Hotel, and guests have acknowledged this with a rating of 9.0. The hotel's housekeeping staff ensures that every corner of the property is spotless, creating a welcoming and hygienic environment for guests.
The hotel's location, with a rating of 8.8, is another aspect that has impressed guests. Situated in the heart of Hanoi, Silk Path Hotel offers easy access to popular attractions, shopping districts, and vibrant nightlife. Whether you're a leisure traveler or visiting for business, the hotel's prime location ensures that you're never too far away from the action.
Comfort is of utmost importance at Silk Path Hotel, and guests have given it a rating of 8.6. The hotel's well-appointed rooms and plush furnishings provide a cozy and relaxing atmosphere, allowing guests to unwind after a long day of exploring the city.
Last but not least, the staff performance at Silk Path Hotel has received high praise, with a rating of 8.8. The dedicated and attentive staff go above and beyond to ensure that every guest's needs are met with utmost care and professionalism. From the moment you step into the hotel until the time of your departure, the staff will make you feel like a valued guest.
Overall, Silk Path Hotel in Hanoi, Vietnam has garnered exceptional customer ratings for its value, facilities, food and dining, cleanliness, location, comfort, and staff performance. With its commitment to excellence and dedication to providing an unforgettable experience, this hotel is the perfect choice for your stay in Hanoi.
Excellent8.4
Facilities
Excellent8.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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10 most recent verified ratings received by the property
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This centrally located hotel in the Old Quarter is an excellent base to explore the city. Guests appreciate the friendly and accommodating staff. The hotel's cleanliness and comfortable rooms are frequently praised. The breakfast options are delicious and served by attentive staff.
Clean, comfy rooms, but some guests found them small. A few noted the shower over bath, rather than separate shower. Despite this, location & service highly recommended.
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Found this hotel during our stay with another spa hotel few block away. Heard it’s an 4 star. Asked to view rooms b4 booking. Thumbs up for No rejects. Bell boy (Hoang Cao) was good to show us all the facilities, and advise where to visit. Booked 3D2N after view. They even allow us to put our big luggage before stay, as we heading to Ha Long cruise before checkin to this hotel. (Thumbs up). Extra points, as they recognise their guest. We were given 7th flr again, but it’s much higher than the previous spa hotel (7th flr). Like their sound proof windows, at least away from horns and busy street noise. Lobby, restaurant, room, corridor and lift lobby are clean👍🏻. Not dusty compare to the spa hotel. If compare to other 4 star hotel that I’ve stayed in other countries. This hotel can rate as 4.5, as more rooms for them to improve.
Dear Our Valued Guest, Thank you for your wonderful review! It is our greatest pleasure to receive such kind words and and be of service to you. We hope to have a chance of welcoming you back to Silk Path Hotel Hanoi in the future! Thank you & Best regards. Silk Path Hotels & Resorts Team
Hotel is spacious and has nice interior furnishing. Room is soundproof and comfortable, while hotel location along busy street in old quarter is great. Staff is polite and room service is good. There is welcome fruit platter, tea and mineral water for our stay. Recommended!
Dear Our Valued Guest, It’s an honor to have you here at our hotel. We are more than happy to know that you have had a pleasant experience with our service. Your lovely feedback gives us so much strength and energy, to strive towards further completion in high quality and decent 5* standards. Silk Path team will work harder to meet the expectation of beloved guests. Once again, thank you very much. We are looking forward to seeing you again soon! Warm regards, Silk Path Team
I had a wonderful experience for a group of 9 people in Hanoi. I chose SilkPath Hang Bong to stay. And I feel this was a very right choice. The hotel is right in the Old Quarter, clean and beautiful, professional, close to many snack shops, and just a few minutes' walk to Hoan Kiem Lake. The whole group was very happy.
I stayed at this hotel two years ago and was quite satisfied, but this return visit has been truly terrible and left me with a very bad experience. When I entered the hotel, I was carrying a suitcase, but the bellman just stood there watching without offering to help or even greeting me. While I was checking in, the bellman named Thịnh spoke to me in a disrespectful manner. I reported this issue, but during my entire 3-day, 2-night stay and even upon checking out, I never received a single apology. I initially thought the overall service quality had declined, but the next day, I saw the staff warmly welcoming foreign guests and offering them welcome drinks—something I never received while waiting to check in. It made me feel that the hotel discriminates between foreign and Vietnamese guests, which is deeply disappointing. As for the room, it was fairly decent, but there were a few drawbacks: there were insects, and the curtains couldn’t be fully closed, which could be inconvenient for light-sensitive guests who struggle to sleep. Overall, I am extremely disappointed with the hotel’s service. Working in the hospitality industry without showing respect for customers is a major red flag.
Dear chị Quỳnh Đào, Trước tiên, Silk Path Hotel Hanoi xin cảm ơn chị đã dành thời gian chia sẻ phản hồi về trải nghiệm trong đợt lưu trú gần nhất. Chúng tôi rất lấy làm tiếc khi kỳ nghỉ vừa qua tại khách sạn chưa mang đến cho chị trải nghiệm trọn vẹn. Silk Path Hotel Hanoi thành thật xin lỗi về sự thiếu sót trong khâu đón tiếp. Chúng tôi xin chắc chắn rằng điều này hoàn toàn không phản ánh đúng tinh thần phục vụ mà chúng tôi đã, đang và sẽ hướng tới. Ngay sau khi tiếp nhận phản hồi, ban quản lý khách sạn đã tiến hành họp nội bộ và áp dụng biện pháp kiểm điểm đối với cá nhân liên quan. Bên cạnh đó, chúng tôi đã tăng cường đào tạo đội ngũ về kỹ năng giao tiếp và chăm sóc khách hàng. Các hạng mục trong phòng được đề cập cũng được rà soát, điều chỉnh nhằm mang đến sự thoải mái và hài lòng tối đa cho khách lưu trú trong thời gian tới. Một lần nữa, Silk Path Hotel Hanoi xin chân thành gửi lời xin lỗi đến chị vì những điều chưa trọn vẹn trong kỳ nghỉ vừa rồi. Chúng tôi hy vọng sẽ có cơ hộ
640 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“Exceptional”
Highly recommend especially for location in Old Quarter Lots of local and authentic branded shops around , walking distance to train street and night markets Room is a bit small but quite enough for 2 persons Restaurant at level 1 was nice with lots of menu , clean and good taste Hotel staffs are very friendly especially bellman