This property is in high demand!
3 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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- Guests have rated this property 9.0/10 on cleanliness
Very clean and well appointed studio apartment.
Good location near to town centre/lively places and airport.
- Airport transfer available at additional charge. To request, check the...
- To help our travelers make informed and safe travel decisions, Hygiene...
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Sauna
Airport transfer
3 travelers have booked today.
Based on 2,416 verified reviews
9.0
9.0
8.9
8.7
8.7
8.1
Nearest transportation options
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Northern Bus Station is within 1.54 km
Location rating score
There are 60 places in walking distance!
| Value for money | 8.9 |
| Distance to city center | 1.5 km |
| Location rating | 8.7 |
| Nearest airport | Wattay International Airport (VTE) - Laos |
| Distance to airport | 3.1 km |
Based on 2058 reviews from verified travelers
Somerset Vientiane offers free fitness center that is effortlessly located at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.
While on a trip with your family, your children can also enjoy the fun in sports and recreation facilities offered at Somerset Vientiane such as children's playground.
Somerset Vientiane meet our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes well equipped with doctor/nurse on call, staff trained in safety protocol, sterilizing equipment, temperature check for guests and staff, free face masks, body thermometer, and first aid kit for all rounded safety precautions and hygiene protocols.
Somerset Vientiane's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.
Verified past guests that have stayed at Somerset Vientiane had an average nightly stay of 3 nights at this property.
Past visitors that stayed at Somerset Vientiane have given this property a rating of 8.999 for its outstanding cleanliness as the primary highlight for their stay.
Past business travelers that have stayed at this property have given Somerset Vientiane an average rating of 8.6. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Somerset Vientiane an average rating of 8.8. You can look up on more in depth customer reviews, and responses by filtering for a specific type of verified guest travelers down in the review section.
Past families with older children that have stayed at this property have given Somerset Vientiane an average rating of 8.3. You can check out more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
Verified local travelers that have stayed at this property have given Somerset Vientiane an average rating of 9.0. You can look up on more descriptive customer evaluations, and remarks for this property down in the review section.
The nearest airport to Somerset Vientiane is Wattay International Airport, 3.0 km away.
Wake up to an amazing buffet breakfast at Somerset Vientiane. Guests can enjoy breakfast offered with an additional charge of 10 USD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

Experience Luxury and Comfort at Somerset Vientiane Serviced Residence
Nestled in the heart of Vientiane, Laos, Somerset Vientiane Serviced Residence offers a luxurious and comfortable stay for both business and leisure travelers. With its prime location, modern amenities, and impeccable service, this 4-star hotel is the perfect choice for those seeking a memorable stay in the city.
Step into one of the 115 well-appointed rooms and experience a blend of contemporary design and traditional Laotian charm. Each room is thoughtfully furnished with modern amenities, ensuring a comfortable and convenient stay. Whether you choose a spacious studio or a luxurious suite, you'll find yourself surrounded by elegant decor, plush bedding, and stunning views of the city.
Check-in at Somerset Vientiane Serviced Residence begins at 2:00 PM, allowing you ample time to settle in and unwind after your journey. The friendly and attentive staff will ensure a smooth and hassle-free check-in process, making you feel right at home from the moment you arrive. And with a check-out time of 12:00 PM, you can leisurely enjoy your morning before bidding farewell to this exceptional hotel.
Conveniently located just 10 minutes away from the airport, Somerset Vientiane Serviced Residence offers easy access to the city's main attractions and business districts. Whether you're here for a relaxing vacation or a productive business trip, you'll appreciate the hotel's proximity to the city center, which is just 1.5 km away. Explore the vibrant streets, immerse yourself in the rich culture, and indulge in the delicious local cuisine that Vientiane has to offer.
Families traveling with young children will find Somerset Vientiane Serviced Residence to be a welcoming and family-friendly hotel. Children between the ages of 4 to 6 can stay free of charge, allowing you to create lasting memories with your loved ones without breaking the bank. The hotel's spacious rooms and thoughtful amenities cater to the needs of both adults and children, ensuring a comfortable and enjoyable stay for the whole family.
With its exceptional service, convenient location, and family-friendly policies, Somerset Vientiane Serviced Residence is the ideal choice for discerning travelers seeking luxury, comfort, and convenience in Vientiane, Laos. Book your stay today and experience the best that this vibrant city has to offer.
Unwind and Indulge in Entertainment at Somerset Vientiane Serviced Residence
At Somerset Vientiane Serviced Residence, your entertainment needs are well taken care of. Whether you're looking to relax and rejuvenate or seeking a social atmosphere, this hotel offers a range of entertainment facilities to cater to your desires.
Indulge in the ultimate relaxation experience at the sauna, where you can unwind and let the stress melt away. Step into this tranquil oasis and enjoy the soothing heat, promoting blood circulation and relieving muscle tension. It's the perfect way to recharge after a long day of exploring the city.
For those who prefer to enjoy the outdoors, the hotel's lush garden provides a serene setting to escape from the hustle and bustle of the city. Take a leisurely stroll amidst the beautifully landscaped greenery, and breathe in the fresh air. It's an ideal spot to find peace and tranquility, whether you're enjoying a morning coffee or simply unwinding with a good book.
If you're in the mood for some socializing, head to the shared lounge/TV area. This vibrant space is designed for guests to come together and connect. Catch up on the latest news or sports events on the large TV screen, or engage in friendly conversations with fellow travelers. It's the perfect place to relax, unwind, and make new friends.
With its sauna, garden, and shared lounge/TV area, Somerset Vientiane Serviced Residence offers a variety of entertainment options to suit every preference. Whether you're seeking relaxation, nature, or social interaction, this hotel has it all. Book your stay now and experience the perfect blend of comfort and entertainment.
Stay Active at Somerset Vientiane Serviced Residence's Impressive Sports Facilities
When it comes to staying active and maintaining your fitness routine, Somerset Vientiane Serviced Residence has got you covered. With a range of top-notch sports facilities, you'll never have a dull moment during your stay.
Start your day off right at the free fitness center, equipped with state-of-the-art equipment that caters to all your exercise needs. Whether you prefer cardio workouts, weightlifting, or yoga sessions, you'll find everything you need to stay in shape.
For those who enjoy outdoor activities, the tennis courts at Somerset Vientiane Serviced Residence are a must-visit. Grab a racket and challenge your friends or family to a friendly match. The well-maintained courts provide the perfect setting for a fun and competitive game.
After an intense workout or a game of tennis, take a refreshing dip in the outdoor pool. Surrounded by lush greenery, the pool offers a tranquil oasis where you can relax and rejuvenate. Whether you want to swim a few laps or simply soak up the sun on the poolside loungers, this is the ideal spot to unwind.
With its impressive array of sports facilities, Somerset Vientiane Serviced Residence ensures that fitness enthusiasts and sports lovers have everything they need for an active and enjoyable stay.
Convenience Facilities at Somerset Vientiane Serviced Residence
At Somerset Vientiane Serviced Residence, guests can enjoy a range of convenience facilities that ensure a comfortable and hassle-free stay. The hotel offers a laundry service and a laundromat, making it easy for guests to keep their clothes clean and fresh throughout their stay. Additionally, the hotel provides dry cleaning services for those who require professional cleaning for their garments.
For the safety and security of guests, Somerset Vientiane Serviced Residence offers safety deposit boxes where guests can store their valuable belongings. This provides peace of mind for guests, knowing that their valuables are kept secure during their stay.
Guests can stay connected with the complimentary Wi-Fi available in all rooms and public areas of the hotel. Whether for business or leisure, this convenient amenity allows guests to easily access the internet and stay connected with friends, family, or colleagues.
For guests who smoke, the hotel has a designated smoking area where they can indulge in their habit without inconveniencing others. This thoughtful facility ensures a comfortable environment for both smokers and non-smokers.
To further enhance the convenience of guests, Somerset Vientiane Serviced Residence offers luggage storage facilities. This allows guests to securely store their luggage before check-in or after check-out, enabling them to explore the city without the burden of carrying their bags.
Daily housekeeping services are provided to ensure that the rooms are kept clean and tidy throughout the stay. This attention to detail ensures that guests can relax and enjoy a comfortable environment.
With its range of convenience facilities, Somerset Vientiane Serviced Residence is the perfect choice for travelers seeking a comfortable and hassle-free stay in Vientiane, Laos.
Convenient Transport Facilities at Somerset Vientiane Serviced Residence
At Somerset Vientiane Serviced Residence, your comfort and convenience are our top priorities. We understand the importance of seamless travel, which is why we offer a range of transport facilities to cater to your needs.
For hassle-free airport transfers, our friendly staff will be more than happy to arrange a pick-up or drop-off service. Whether you're arriving in Vientiane or heading to the airport for your departure, our reliable shuttle service will ensure a smooth journey.
For guests who prefer to explore the city on their own, we provide a secure and convenient car park onsite. Best of all, this service is free of charge, allowing you to park your vehicle worry-free.
With our comprehensive transport facilities, Somerset Vientiane Serviced Residence makes it easy for you to navigate the city and enjoy a stress-free stay.
Luxurious Room Facilities at Somerset Vientiane Serviced Residence
Indulge in a world of comfort and luxury at Somerset Vientiane Serviced Residence, where every room is thoughtfully designed to provide a relaxing and convenient stay. The air-conditioned rooms offer a respite from the tropical heat, ensuring a cool and comfortable atmosphere throughout your stay.
Step into your room and feel the plush bathrobes awaiting you, providing a touch of luxury and comfort. The hair dryer provided in each room ensures that you can easily style your hair before heading out for the day.
For those looking to enjoy a refreshing beverage or a quick snack, the mini bar in each room is fully stocked with a wide selection of drinks and snacks. Step out onto your private balcony or terrace and take in the breathtaking views of the city or the lush surroundings, providing the perfect spot to unwind after a long day of exploring.
Entertainment is never a problem at Somerset Vientiane Serviced Residence, with each room equipped with satellite/cable TV. Catch up on your favorite shows or enjoy a movie night in the comfort of your own room. The refrigerator in each room allows you to store and chill your favorite drinks and snacks, ensuring you have everything you need for a comfortable stay.
With its range of luxurious room facilities, Somerset Vientiane Serviced Residence is the perfect choice for both leisure and business travelers seeking a truly unforgettable stay in Vientiane, Laos.
Indulge in Exquisite Dining at Somerset Vientiane Serviced Residence
At Somerset Vientiane Serviced Residence, dining is an experience to savor. Start your day off right with a delightful continental breakfast, served fresh every morning. Whether you prefer a light and healthy meal or a hearty feast, our dining facilities cater to all tastes and preferences.
Step into our elegant restaurant, where you will be greeted by a warm and inviting ambiance. Our talented chefs have crafted a diverse menu that showcases the best of local and international cuisine. Indulge in a delectable array of dishes, from traditional Laotian delicacies to international favorites. Our expertly prepared meals are made with the finest ingredients, ensuring a truly unforgettable dining experience.
For those seeking a more intimate setting, our in-room dining service offers a private and personalized dining experience. Choose from a wide selection of dishes and have them delivered right to your doorstep. Whether you're enjoying a romantic dinner for two or a quiet night in, our in-room dining service is the perfect option.
At Somerset Vientiane Serviced Residence, dining is not just about satisfying your hunger, but about creating lasting memories. Immerse yourself in the flavors of Laos and beyond, and let our dining facilities take you on a culinary journey like no other.
Luxurious and Spacious Rooms at Somerset Vientiane Serviced Residence
Experience the epitome of comfort and sophistication at Somerset Vientiane Serviced Residence. With a range of room types to choose from, you are guaranteed to find the perfect accommodation to suit your needs.
Indulge in the spaciousness of the 1 Bedroom Deluxe, offering 72 square meters of living space and a luxurious King Bed. For a touch of elegance, the 1 Bedroom Executive provides 76 square meters of space and a plush King Bed. If you desire even more room to relax and unwind, the 1 Bedroom Premier offers a generous 96 square meters and a comfortable Double Bed.
For larger groups or families, the 2 Bedroom Executive is the ideal choice, boasting 118 square meters of space and two cozy Double Beds. If you prefer a more compact option, the Studio Executive offers 46 square meters of comfort with a Double Bed. And for those seeking a touch of luxury, the Studio Premier provides 57 square meters of opulence with a King Bed.
Booking your stay at Somerset Vientiane Serviced Residence through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can effortlessly browse and compare room options, ensuring you secure the perfect accommodation at the best rate. Say goodbye to the stress of searching for the best deal and let Agoda handle all your booking needs, leaving you free to focus on enjoying your stay at Somerset Vientiane Serviced Residence.
Discover the Vibrant Vientiane City Center
Immerse yourself in the heart of Vientiane, Laos, at Somerset Vientiane Serviced Residence, located in the vibrant Vientiane City Center. This bustling neighborhood is the perfect base for exploring all that the capital city has to offer.
Step outside the residence and find yourself surrounded by a myriad of attractions, from historical landmarks to bustling markets and charming cafes. Just a short walk away is the iconic Patuxai Victory Monument, a symbol of Laos' independence, where you can climb to the top for panoramic views of the city.
For those seeking a taste of local culture, the nearby Talat Sao Morning Market is a must-visit. Here, you can wander through the maze of stalls selling everything from fresh produce to handicrafts, and immerse yourself in the vibrant atmosphere of a traditional Lao market.
After a day of exploration, indulge in the local cuisine at one of the many restaurants and street food stalls in the area. Sample traditional Lao dishes such as sticky rice and laap, or savor international flavors at one of the trendy cafes or upscale dining establishments.
With its central location and vibrant surroundings, Somerset Vientiane Serviced Residence offers the perfect blend of comfort and convenience for an unforgettable stay in Vientiane City Center.
Convenient Transportation from the Airport to Somerset Vientiane Serviced Residence
Located in the heart of Vientiane City Center, Somerset Vientiane Serviced Residence offers a convenient and hassle-free journey from the nearest airports in Vientiane, Laos.
For travelers arriving at Wattay International Airport, the most convenient way to reach Somerset Vientiane Serviced Residence is by taking a taxi. As you step out of the airport, you will find a taxi stand where you can easily hire a metered taxi. The journey from the airport to the residence takes approximately 15 minutes, depending on the traffic. The professional and friendly drivers will ensure a comfortable ride, allowing you to relax and enjoy the scenic views of the city.
Another option for airport transfers is arranging a private car through the residence. Somerset Vientiane Serviced Residence offers airport pick-up services upon request. This option provides a seamless and stress-free experience, as a dedicated driver will be waiting for you at the airport arrival hall, holding a sign with your name. The private car transfer ensures a smooth journey, allowing you to arrive at the residence in style and comfort.
Whether you choose a taxi or a private car transfer, the journey from the airport to Somerset Vientiane Serviced Residence is a delightful introduction to the charms of Vientiane. From the moment you arrive, you will be greeted with warm hospitality and exceptional service, setting the tone for a memorable stay at this luxurious serviced residence.
Discover the Rich Culture and Landmarks near Somerset Vientiane Serviced Residence
Nestled in the heart of Vientiane, Somerset Vientiane Serviced Residence offers easy access to a plethora of fascinating landmarks and attractions. Just a stone's throw away, you'll find Wat Si Saket, a stunning Buddhist temple renowned for its beautiful architecture and intricate murals. As you explore the temple grounds, take a moment to admire the serene atmosphere and immerse yourself in the spiritual ambiance.
A short distance from the residence, you'll encounter the iconic Black Stupa, also known as That Dam. This ancient monument is shrouded in mystery and legends, adding an air of intrigue to your visit. As you stand before the stupa, you'll be captivated by its dark, weathered appearance, which contrasts beautifully with the surrounding greenery.
For a taste of local life, head to the vibrant Morning Market, where you can browse through a wide array of goods ranging from traditional handicrafts to fresh produce. As you wander through the bustling stalls, you'll have the opportunity to interact with friendly locals and experience the authentic charm of Vientiane.
Other notable landmarks and attractions that are within reach include Nam Phou Fountain, Namphou Circle, Fa Ngum Statue, Jamia Masjid, Wat Haysoke, Lao National Cultural Hall, and Lao-Viet Bank. Whether you're seeking cultural immersion, historical exploration, or simply a glimpse into everyday life in Vientiane, Somerset Vientiane Serviced Residence is the perfect base to discover the rich tapestry of this enchanting city.
A Gastronomic Delight at Somerset Vientiane Serviced Residence
Situated in the heart of Vientiane, Somerset Vientiane Serviced Residence offers a range of dining options just steps away from its doorstep. Indulge in the flavors of Italy at PDR - Pizza da Roby, where you can savor authentic wood-fired pizzas and mouthwatering pasta dishes. For those craving the aromatic spices of Indian and Pakistani cuisine, Jamil Zahid Indian and Pakistani Food is a must-visit. Delight in the vibrant ambiance of Khop Chai Deu (LaGuardia Airport), a popular restaurant known for its delectable international dishes and live music performances. Bacan Cafe Vientiane is perfect for those seeking a cozy spot to enjoy a cup of coffee or a quick bite. Kualao Restaurant offers a unique dining experience with its traditional Lao cuisine and stunning views of the Mekong River. For halal options, Taj Mahal Halal Restaurant is a fantastic choice, serving up flavorful Indian and Middle Eastern dishes. Vegetarian Master Ruma caters to those with dietary preferences, offering a variety of vegetarian and vegan dishes. PhoZap Branch Hatsadee is a great spot to savor delicious Vietnamese pho and other traditional dishes. If you're in the mood for French cuisine, Cage du Coq Restaurant is the place to go, serving up classic French dishes with a modern twist. Lastly, That Dam Wine House (Restaurant) is the perfect spot to unwind and enjoy a glass of wine paired with delectable tapas. With such a diverse range of dining options, Somerset Vientiane Serviced Residence ensures that every culinary desire is satisfied.
Shop 'til you drop at Somerset Vientiane Serviced Residence
Located in the heart of Vientiane, Somerset Vientiane Serviced Residence is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find Talad Sao Shopping Mall, a bustling retail hub offering a wide array of local and international brands. Indulge in a shopping spree as you explore the mall's countless shops, from fashion boutiques to electronics stores. For book lovers, Monument Books is a must-visit destination, where you can browse through an extensive collection of books, magazines, and stationery. If you're looking for unique and handmade souvenirs, make sure to visit Handicraft Promotion Enterprise of Sekong Province and Carterie du Laos. These charming boutiques showcase exquisite local crafts, textiles, and jewelry that make for perfect gifts or keepsakes. Don't forget to stop by Kosila Bookshop 1 and Kanchana Boutique for more shopping delights. Whether you're in search of the latest gadgets at A1 Computer or trendy fashion accessories at True Colour, Somerset Vientiane Serviced Residence's proximity to these shopping landmarks ensures that you'll have an unforgettable retail experience during your stay.
Affordable Luxury: Somerset Vientiane Serviced Residence Offers Unbeatable Value
At Somerset Vientiane Serviced Residence, you can experience the perfect blend of comfort, convenience, and affordability. With an average price of $62 per room, this luxurious property offers exceptional value for money compared to the average price of a hotel room in Vientiane, which stands at $50.
Nestled in the heart of the city, Somerset Vientiane Serviced Residence boasts spacious and elegantly furnished apartments that cater to both short and long-term stays. Each room is thoughtfully designed to provide a home away from home, featuring modern amenities and stylish decor. Whether you are traveling for business or leisure, you can enjoy the convenience of a fully-equipped kitchen, a comfortable living area, and a private balcony with stunning views of the city.
What sets Somerset Vientiane Serviced Residence apart is its commitment to providing exceptional service without breaking the bank. With its competitive pricing, guests can indulge in a range of on-site facilities including a swimming pool, fitness center, and a restaurant serving delectable local and international cuisine. Additionally, the property offers complimentary Wi-Fi, daily housekeeping, and 24-hour security, ensuring a hassle-free and enjoyable stay.
So why settle for an average hotel room in Vientiane when you can experience the unparalleled comfort and affordability of Somerset Vientiane Serviced Residence? Book your stay today and discover the true meaning of value for money.
Excellent Service and Clean Facilities
At Somerset Vientiane Serviced Residence, guests can expect excellent service and clean facilities. The hotel staff are professional, friendly, and always ready to assist guests with any needs they may have. The rooms are spacious, well-maintained, and impeccably clean, ensuring a comfortable stay for all guests. The swimming pool is a highlight, with its cleanliness and maintenance being praised by guests. Whether you're traveling for business or with your family, Somerset Vientiane Serviced Residence is highly recommended for its great location, reasonable prices, and overall exceptional experience.
Exceptional Customer Ratings at Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence is a haven for travelers seeking a delightful and memorable stay in Vientiane, Laos. With an impressive overall rating of 8.7, this hotel has consistently received positive feedback from its satisfied guests.
One of the standout features of Somerset Vientiane Serviced Residence is its exceptional value for money, earning a remarkable rating of 8.8. Guests have praised the hotel for its affordable rates without compromising on quality and comfort. Whether you are a business traveler or a leisure seeker, Somerset Vientiane Serviced Residence offers excellent value for your stay in Vientiane.
In addition to its great value, Somerset Vientiane Serviced Residence boasts an array of top-notch facilities, earning a rating of 8.6. Guests have raved about the hotel's well-maintained amenities, including a fitness center, swimming pool, and a business center. Whether you want to stay active during your trip or need to catch up on work, Somerset Vientiane Serviced Residence has you covered.
Furthermore, the hotel's dedication to cleanliness has garnered a remarkable rating of 9.0. Guests have consistently praised the immaculate condition of the rooms and public areas, ensuring a comfortable and hygienic stay. The housekeeping staff at Somerset Vientiane Serviced Residence goes above and beyond to ensure that every corner of the hotel is spotless, providing guests with a refreshing and pleasant environment.
With a prime location and a dedicated staff, Somerset Vientiane Serviced Residence has received a rating of 8.6 for its location and 8.9 for staff performance. Situated in a convenient area, guests have found it easy to explore the city's attractions and enjoy the vibrant ambiance of Vientiane. Moreover, the hotel's friendly and attentive staff have been commended for their exceptional service, going the extra mile to make guests feel welcome and comfortable.
Overall, Somerset Vientiane Serviced Residence is a highly recommended hotel in Vientiane, Laos. With outstanding ratings for value, facilities, cleanliness, location, and staff performance, this hotel offers a truly exceptional experience for every traveler.
Excellent8.7
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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10 most recent verified ratings received by the property
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Guests rave about the excellent and friendly staff, who go out of their way to make their stay comfortable. The good-sized and spacious rooms are also a plus, as well as the well-equipped room amenities including a kitchen and washing machine. The location is ideal, being close to the city center and convenience stores. Additionally, the property is clean and well-maintained.
The breakfast quality needs improvement, with several guests leaving negative feedback.
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As someone who is usually very particular about where I stay, I must say I was pleasantly surprised. Every detail—from the cleanliness of the room to the attentiveness of the staff—was handled with care. The ambiance was just right, and even the smallest requests were met with genuine hospitality. It’s rare for me to leave a place feeling fully satisfied, but this stay truly exceeded my expectations. Highly recommended.
Dear Songpol, Thank you for taking the time to share your stay experience at Somerset Vientiane! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to exceed your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Sincerely yours, Anintorn Owathasarn Residence Manager
I’ve stayed at Somerset quite often, but the longer I stay, the more the comfort level drops due to the outdated furniture. The mattresses are extremely firm—almost as hard as a box spring. If you’re a side sleeper, expect sore shoulders. So, definite thumbs down for the beds. The sofas in many rooms are also quite dirty and need urgent replacement. On the positive side, the front desk staff are wonderful, though there’s little they can do about these issues. Housekeeping is excellent as well. Unfortunately, the hotel manager only responds to feedback with generic, automated emails, which doesn’t feel genuine. Aside from its good location and great staff, I wouldn’t choose to stay at Somerset again.
Dear Sourinavanh, Thank you for taking the time to provide us with your feedback. It was a great pleasure having you stay at Somerset Vientiane. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have upgrade plan project that we do gradually change. In case you are not happy about your room, you can contact us directly. Then, we'll find out another room for you promptly. Should you have any further comments, suggestions, or if there is anything else you would like to share, please feel free to send email directly to me. We genuinely value your input as it helps us continually improve our service. I hope that you will give us an opportunity to show our sincerity in solving this kind of problem. Yours sincerely, Anintorn OWATHASARN |
I stayed here from June 24 and meet my friend and go out for eat and drink during I was waiting for Thai VISA approval. In 5 minutes walking distance, there is Korean supermarket, and Noodle shops, caffe/light meat shops, etc., and within 10 minutes walking distance, there is a street for caffe and restaurant. Using Loca application, it is easy to get a ride to anyplace in slow moving capital city. Room is quite spacy. Kitchen, refrigerator, 4 bottles of free water everyday, quite comfortable
Dear Hidetoshi, Thank you for your value time to share your stay experience at Somerset Vientiane that you are happy with our location. It is very encouraging for us to know that you had several delightful moments during your stay. We are happy to get feedback from our value clients motivates us to improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Sincerely yours, Anintorn Owathasarn Residence Manager
My only complaint about this place is the bed. It’s not comfortable — very outdated / old and extremely firm. For the price being charged, I expected a much better mattress. I really hope they update it to match the value of the stay.
Dear Sourinavanh, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Sincerely yours, Anintorn Owathasarn Residence Manager
Airport transfer
Free Wi-Fi in all rooms!
Sauna
Air conditioning
“Spacious and clean with comfy beds.”
If you are looking for somewhere clean and comfortable to stay, especially with a young family, the Somerset is a good option. It is on a busy road but noise at night wasn't a problem. The pool is lovely. The Gym is old and breakfast wasn't great but for us, as a comfortable base to see Vientiane for a couple of days, it worked well as we enjoyed coming back to the spacious suite.
Dear Alexandra, Thank you for taking the time to share your stay experience at Somerset Vientiane! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Sincerely yours, Anintorn Owathasarn Residence Manager