SureStay Plus by Best Western Gatlinburg

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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728

Highlights

Ideal location

Great Location
Excellent room comfort & quality

Our room was clean, large and great television.
Sparkling clean

Our room was clean, large and great television.
Great for children

The room is big and my kids have plenty of space to play.
Great view

The balcony has the river view.

Facilities

Free Wi-Fi

Swimming pool

Free parking

Front desk [24-hour]

Family room

Breakfast

Laundry

Non-smoking rooms

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Gatlinburg part of Gatlinburg (TN), this property puts you close to attractions and interesting dining options. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.
  • Our room was clean, large and great television.
    Donald
    United States
  • The room is big and my kids have plenty of space to play.
    Kathleen
    United States
  • Hotel rooms are spacious and breakfast had a good selection.
    Joshua
    United States
  • We had an amazing stay and will definitely go back again.
    Kathleen
    United States
  • We got a king suite and holy cow! It was enormous!!
    Jeremy
    United States
See map

9.2Exceptional

Location rating score

Exceptional location
Parking

Closest landmarks

  • Happy Hiker
    280 m
  • Sugarland Cellars Winery
    360 m
  • Nantahala outdoor center
    400 m
  • NOC
    400 m
  • The Peanut Shop of Gatlinburg
    440 m

Good to know

Value for money8.7
Location rating9.2

Select your room

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1 King Bed, Nonsmoking, River View, Balcony

19 m²/205 ft²
Max 2 adults
1 king bed
  • River view
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Accessibility - 1 King, Bathtub, Balcony, Nonsmoking

19 m²/205 ft²
Max 2 adults
1 king bed
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Accessibility - Suite King Bed, Bathtub, Balcony, Sofabed, Nonsmoking

23 m²/248 ft²
Max 4 adults
1 sofa bed and 1 king bed
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2 Queen Beds, Nonsmoking, River View, Balcony

19 m²/205 ft²
Max 4 adults
2 queen beds
Preferred by Couples

8.3

Excellent

Room comfort
  • River view
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Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed

23 m²/248 ft²
Max 6 adults
2 queen beds and 1 sofa bed

8.3

Excellent

Room comfort
  • River view
Image 1 of 4

Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed

23 m²/248 ft²
Max 4 adults
1 king bed and 1 sofa bed

10.0

Exceptional

Room comfort
  • River view
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King Room - Disability Access

19 m²/205 ft²
Max 4 adults
1 single bed
  • Lake view
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Mobility Accessible King Suite with Balcony and Bathtub

19 m²/205 ft²
Max 4 adults
1 sofa bed and 1 king bed
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King Suite with River View and Balcony

23 m²/248 ft²
Max 4 adults
1 sofa bed and 1 king bed
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Two Queen Suite with River View and Balcony

23 m²/248 ft²
Max 6 adults
1 sofa bed and 2 queen beds

Frequently asked questions

SureStay Plus by Best Western Gatlinburg features car park free of charge for all guest visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

SureStay Plus by Best Western Gatlinburg's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

SureStay Plus by Best Western Gatlinburg has a total of 7 floors.

Verified past guests that have stayed at SureStay Plus by Best Western Gatlinburg had an average nightly stay of 2 nights at this property.

Past guests that stayed at SureStay Plus by Best Western Gatlinburg have given this property a rating of 9.224 for its exceptional location as the primary highlight for their stay.

Past solo travelers that have stayed at this property have given SureStay Plus by Best Western Gatlinburg an average rating of 8.2. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

Verified couple travelers that have stayed at this property have given SureStay Plus by Best Western Gatlinburg an average rating of 7.9. You can look up on more in depth customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated periods may be charged an additional fee.

The nearest airport to SureStay Plus by Best Western Gatlinburg is McGhee Tyson Airport, 43.0 km away.

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More about SureStay Plus by Best Western Gatlinburg

More about SureStay Plus by Best Western Gatlinburg

SureStay Plus by Best Western Gatlinburg in Gatlinburg (TN): What makes it worth the stay

Experience the perfect blend of mountain charm and modern comfort at SureStay Plus by Best Western Gatlinburg, an ideal retreat for those visiting the scenic beauty of Gatlinburg (TN). Whether you are arriving for a productive business trip or a relaxing family getaway, this property provides a welcoming atmosphere that makes every guest feel right at home. Families will especially appreciate the generous child policy, as children between the ages of 1 to 12 are welcome to stay free of charge, making it easier than ever to bring the whole crew along for a Smoky Mountain adventure. From the moment you arrive, you will find that the thoughtful amenities and cozy ambiance create a serene sanctuary after a day of exploring local attractions. When you book on Agoda, you can secure a space that balances convenience with genuine hospitality, ensuring your trip is as seamless as it is memorable. With its prime location and family friendly approach, SureStay Plus by Best Western Gatlinburg stands out as a top choice for travelers seeking quality and value in the heart of Tennessee. Discover the best available rates and special offers on Agoda to start planning your next escape to the mountains today.

Check-in and Check-out at SureStay Plus by Best Western Gatlinburg: Key timings for your stay

Planning your arrival at SureStay Plus by Best Western Gatlinburg is simple so you can start exploring Gatlinburg (TN) without delay. Guests can check in starting at 03:00 PM to settle into their rooms and begin their vacation. When it is time to head home or move on to your next destination, check out is scheduled for 11:00 AM. These timings ensure that every room is perfectly prepared for the next visitor. If you have specific needs regarding early arrivals or late departures, we recommend contacting the front desk in advance to check for availability. Following these schedules helps maintain a smooth and organized experience for everyone staying at our property.

Amenities at SureStay Plus by Best Western Gatlinburg: Little details that make a difference

Modern connectivity is a priority at SureStay Plus by Best Western Gatlinburg, ensuring that every guest remains linked to what matters most. To make your visit to Gatlinburg (TN) as seamless as possible, the hotel provides free wi-fi in all rooms. Whether you are a business traveler needing to send urgent emails, a digital nomad managing a remote workspace, or a vacationer sharing breathtaking photos of the Smoky Mountains in real time, this reliable access removes the stress of connectivity. By integrating high speed internet directly into every guest room, SureStay Plus by Best Western Gatlinburg allows you to stream your favorite movies or plan your next local adventure without worrying about additional costs or signal drops. This essential convenience ensures that your digital life continues uninterrupted, providing a perfect balance of relaxation and accessibility throughout your entire stay in the heart of the mountains.

Getting Around from SureStay Plus by Best Western Gatlinburg: Making your journey as easy as possible

Seamless travel is a priority at SureStay Plus by Best Western Gatlinburg, ensuring that your visit to Gatlinburg (TN) is stress free from the moment you arrive. To make your trip as convenient as possible, the property provides a dedicated car park free of charge for all guests. This complimentary parking facility eliminates the worry of searching for expensive city lots or dealing with restrictive parking meters while you explore the scenic beauty of the Smoky Mountains. Whether you are arriving for a quick weekend getaway or a longer family vacation, having a secure and cost free place to leave your vehicle allows you to focus entirely on your adventures. By offering this essential transport convenience, SureStay Plus by Best Western Gatlinburg ensures that guests have the flexibility to drive to nearby attractions at their own pace without incurring any additional daily expenses during their stay in the heart of the mountains.

Rooms at SureStay Plus by Best Western Gatlinburg: A closer look at what is included

The guest rooms at SureStay Plus by Best Western Gatlinburg are thoughtfully designed to provide a seamless blend of comfort and convenience for your visit to Gatlinburg (TN). Each space is equipped with air conditioning to keep you cool and a private balcony or terrace where you can relax and take in the mountain air. For your daily needs, the rooms feature a refrigerator and a coffee or tea maker, allowing you to enjoy refreshments at your own pace. Entertainment is easily accessible via the satellite or cable TV. To ensure a stress free morning, the bathrooms are stocked with essential toiletries and a hair dryer. These curated facilities at SureStay Plus by Best Western Gatlinburg ensure that every guest has the necessary tools for a relaxing stay, combining practical utility with the cozy atmosphere expected in the heart of the Smoky Mountains.

Room Types at SureStay Plus by Best Western Gatlinburg: Finding the perfect fit for your trip

Guests visiting Gatlinburg (TN) can choose from several tailored accommodations at SureStay Plus by Best Western Gatlinburg to suit their travel needs. For those seeking scenic beauty, there are rooms with 1 King Bed or 2 Queen Beds that feature river views and balconies. Larger groups can opt for suites, including the Suite with 2 Queen Beds and a sofa bed or the Suite with 1 King Bed and a sofa bed, both offering balconies and river views. The hotel also provides inclusive accessibility options, such as the Accessibility room with 1 King Bed and bathtub and balcony, as well as the Accessibility Suite with a King Bed, sofa bed, bathtub, and balcony. Booking these specific room types on Agoda ensures travelers secure the best prices and a hassle-free experience. Whether you need a cozy king room or a spacious family suite, these options provide the ideal base for your mountain getaway.

Exploring Gatlinburg: What to see and do near the hotel

Guests staying at SureStay Plus by Best Western Gatlinburg are perfectly positioned to experience the rustic charm and outdoor adventure of Gatlinburg (TN). The area is a gateway to the Great Smoky Mountains National Park, where visitors can explore scenic hiking trails and breathtaking vistas. For those seeking entertainment, the downtown strip offers a vibrant mix of unique boutiques, themed shops, and local galleries. Food lovers will enjoy a wide range of dining options, from traditional Southern comfort food to cozy cafes. Families can take a ride on the aerial tramway for panoramic views or explore the interactive museums and attractions that line the streets. With convenient access to local transport and pedestrian friendly walkways, SureStay Plus by Best Western Gatlinburg makes it simple to transition from a relaxing stay to a day of exploring mountain coasters, wildlife encounters, and the eclectic energy of this famous mountain town.

Getting to SureStay Plus by Best Western Gatlinburg: How to get here from the airport

Arriving at SureStay Plus by Best Western Gatlinburg is a straightforward process for travelers landing at McGhee Tyson Airport, which is located approximately 43.0 km away. To reach your destination in Gatlinburg (TN), the most convenient option is to rent a car or hire a taxi, allowing you to enjoy the scenic drive into the mountains. For those who prefer not to drive, shuttle services and ride sharing apps are available to provide a smooth transition from the terminal to the hotel. The journey typically takes around 45 to 60 minutes depending on traffic conditions. Whether you choose a private vehicle or a professional transport service, the route is well marked and easy to navigate. Once you arrive at SureStay Plus by Best Western Gatlinburg, you can leave the logistics behind and start exploring the beauty of the Smoky Mountains with ease and comfort.

Landmarks near SureStay Plus by Best Western Gatlinburg: Your guide to local highlights

Guests staying at SureStay Plus by Best Western Gatlinburg are perfectly positioned to experience the best of Gatlinburg (TN). Nature lovers can easily explore the breathtaking Great Smoky Mountains National Park and the scenic vistas of Cades Cove, or capture the perfect photo at the Gatlinburg Scenic Overlook. For those seeking high altitude views, the Gatlinburg Space Needle is a must visit. Family fun is abundant with trips to the Cherokee Bear Zoo, Fun Mountain, and the Star Cars Museum. The area is also famous for its unique entertainment, including Ripley's Aquarium of the Smokies and the oddities at Ripleys Believe It Or Not. If you are visiting for a romantic occasion, the Chapel of Love provides a charming setting. With these diverse attractions just a short trip away, SureStay Plus by Best Western Gatlinburg serves as an ideal base for discovering the unique charm and natural beauty of the Tennessee mountains.

Dining Near SureStay Plus by Best Western Gatlinburg: Your guide to local dining options

Guests staying at SureStay Plus by Best Western Gatlinburg are perfectly positioned to explore the diverse culinary landscape of Gatlinburg (TN). For a hearty start to the day, visit Atrium Pancakes or Aunt B's Pancake House & Grill. Those craving savory comfort can choose from Bennett's Pit Bar-B-Que, Alamo Steakhouse & Saloon, or the Best Italian Cafe & Pizzeria. Quick bites are also plentiful with options like Backwoods Pizza, Auntie Anne's, and the Bearland Grill & General Store. To satisfy a sweet tooth, the area features world famous treats from Ben & Jerry's and Baskin Robbins Ice Cream & Yogurt. With 11 distinct eateries just a short distance away, SureStay Plus by Best Western Gatlinburg ensures that every craving is met without having to travel far. Whether you are looking for a formal steak dinner or a casual slice of pizza, the surrounding neighborhood offers a rich selection of flavors to enhance your mountain getaway.

Shopping Near SureStay Plus by Best Western Gatlinburg: Where to find great shops nearby

Guests staying at SureStay Plus by Best Western Gatlinburg are perfectly positioned to explore the eclectic retail scene of Gatlinburg (TN). For those with a sweet tooth, the area offers delightful treats at Ole Smoky Candy Kitchen and Aunt Mahalia's Candies. Art enthusiasts can immerse themselves in local creativity at A. Jann Peitso, art!, Bender's Wire Art, and Buie Pottery. If you are searching for unique keepsakes, visit the Arrowcraft Shop or browse the curated selections at Buckboard Too and Beneath the Smoke. For something different, stop by Love Life Live Life or check out the offerings at All Sauced Up. This diverse mix of galleries and boutiques ensures that every visitor finds a special treasure just a short distance from SureStay Plus by Best Western Gatlinburg. Whether you prefer handcrafted pottery or artisanal sweets, these 11 nearby landmarks provide a comprehensive shopping experience that captures the authentic spirit of the Smoky Mountains.

Room Prices at SureStay Plus by Best Western Gatlinburg: Is it a good deal in Gatlinburg (TN)?

Finding a balance between quality and cost is easy when considering the room prices at SureStay Plus by Best Western Gatlinburg. Guests can expect to pay an average rate between $101 and $150 per night, making it a highly accessible choice for those visiting the area. This is particularly impressive when compared to the broader market in Gatlinburg (TN), where the average price of a hotel room typically ranges from $201 to $250. By choosing SureStay Plus by Best Western Gatlinburg, travelers can save significantly on their accommodation costs without sacrificing the comfort they need. This substantial price difference allows visitors to allocate more of their travel budget toward local attractions and dining while still enjoying a reliable and professional stay in the heart of the city.

Guest Reviews of SureStay Plus by Best Western Gatlinburg: What guests love about their stay

Recent guests rave about their enjoyable experiences at SureStay Plus by Best Western Gatlinburg, highlighting the exceptional service and strategic positioning in Gatlinburg (TN). Visitors frequently mention that the staff members are pleasant, courteous, and helpful, ensuring a welcoming atmosphere throughout the stay. The accommodations are praised for being clean and comfortable. A major highlight for many is the perfect location, which allows guests to easily walk to the Gatlinburg strip while remaining far enough from the city hustle for peace and quiet. Additionally, the hotel provides an ideal starting point for those looking to drive up to the mountains and avoid heavy traffic, making it a convenient choice for nature lovers and shoppers alike.

What Guests Say About SureStay Plus by Best Western Gatlinburg: A closer look at the guest experience

Visitors consistently praise SureStay Plus by Best Western Gatlinburg for providing a high quality experience in Gatlinburg (TN). The standout feature is the exceptional location, which earns a 9.2 rating, making it a favorite for those wanting easy access to local attractions. Guests also appreciate the great value for money, scoring 8.7, and the high standards of cleanliness at 8.4. The staff performance is frequently highlighted as a strength with a score of 8.3, ensuring a welcoming atmosphere for every visitor. While the facilities are well regarded with a 7.8, the overall satisfaction remains strong at 7.5. These ratings reflect a reliable stay where professional service and a prime position create a positive impression for travelers seeking comfort and convenience.

Wellness at SureStay Plus by Best Western Gatlinburg: Where to relax without leaving the hotel

SureStay Plus by Best Western Gatlinburg offers a refreshing escape for guests looking to unwind with its inviting outdoor pool. This sparkling aquatic retreat provides the perfect setting to soak up the sun and cool off after a day of exploring the scenic wonders of Gatlinburg (TN). Whether you are looking to swim a few laps for a morning workout or simply want to lounge by the water with a good book, the outdoor pool serves as a peaceful sanctuary within the property. It is an ideal spot for families to bond or for couples to share a quiet moment under the open sky. By blending leisure and fresh air, this facility ensures that every visitor can find their balance and recharge their energy. Experience a seamless blend of comfort and recreation while enjoying the crisp mountain air and the soothing waters of the 1 outdoor pool.

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Amenities and facilities

Very good7.8

Facilities

Languages spoken
  • English
Accessibility
  • Facilities for disabled guests
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Hiking
  • Skiing
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Room sanitization opt-out available
Dining, drinking, and snacking
  • Breakfast [free]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Elevator
  • Heating in public area
  • Invoice provided
  • Meeting/banquet facilities
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Smoke alarms
Getting around
  • Car park [free of charge]
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • Interconnecting room(s) available
  • Internet access – LAN
  • Ironing facilities
  • Microwave
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Wake-up service

Food and dining

Breakfast options
  • American
  • Continental

Location

218 Ski Mountain Road, Gatlinburg, Gatlinburg (TN), United States, 37728

Exceptional9.2

Location

Property policies

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from: 15:00
  • Check-out until: 11:00
The property
  • Number of floors: 7

Property announcements

Beginning January 1, 2019, we will no longer accept pets. We apologize for the inconvenience.

Reviews of SureStay Plus by Best Western Gatlinburg from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.4

Excellent

From 57 reviews

  • Cleanliness score 8.4 out of 10 and is a high score in Gatlinburg (TN)
  • Facilities score 7.8 out of 10 and is a high score in Gatlinburg (TN)
  • Location score 9.2 out of 10 and is a high score in Gatlinburg (TN)
  • Service score 8.3 out of 10 and is a high score in Gatlinburg (TN)
  • Value for money score 8.7 out of 10 and is a high score in Gatlinburg (TN)
Guest Type
Room Type

Show reviews that mention 

Room size

Mentioned in 4 reviews
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100% Positive

Room view

Mentioned in 4 reviews
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100% Positive

Location

Mentioned in 3 reviews
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100% Positive

Service

Mentioned in 3 reviews
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100% Unfavourable

Breakfast

Mentioned in 2 reviews
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100% Unfavourable

Check in

Mentioned in 2 reviews
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100% Unfavourable

Check-out

Mentioned in 2 reviews
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100% Unfavourable

Cleanliness

Mentioned in 2 reviews
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100% Positive

Bathroom

Mentioned in 1 reviews
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100% Unfavourable
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  1. 10.0Exceptional

    Joann from United States
    Couple
    Accessibility - Suite King Bed, Bathtub, Balcony, Sofabed, Nonsmoking
    Stayed 3 nights in December 2025

    “King Room with Sofa ”

    It was Big Room with sitting area and off to side was a table with 4 chairs! Also a desk in Room, nice Shower, and a private balcony over the river, Room 706! Enjoyed! Good location if the Great Smoky Mountains Park is your Destination!

    Reviewed December 10, 2025
  2. 9.2Exceptional

    Joshua from United States
    Couple
    Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed
    Stayed 2 nights in May 2024

    “Nice Place”

    My wife stayed here for a couple days and we enjoyed ourselves very much. You are close to everything and only a mile from the aquarium. Hotel rooms are spacious and breakfast had a good selection. Staff is also very friendly. Only complaint is that there was stains on our sheets and we found a hair in the bed and they forgot to take a dirty towel off the back of the door from the previous people that stayed in the room.

    Reviewed May 09, 2024
  3. 6.4Good

    Sharon from United States
    Group
    2 Queen Beds, Nonsmoking, River View, Balcony
    Stayed 1 night in April 2026

    “Older hotel and adequate”

    This hotel is at the edge of town and past the downtown/shopping area which makes it very close to the Smokey Mtns National Park (10 minutes). River view from the balcony which makes it nice to hear the river running while resting. Breakfast is basic with both hot and cold foods.

    Reviewed May 02, 2026
  4. 9.6Exceptional

    Kathleen from United States
    Family with young children
    Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed
    Stayed 1 night in November 2024

    “Spacious room and close to the city”

    We stayed here for 6 days and 5 nights and it is definitely worth it. The room is clean and very spacious. The balcony has the river view. From the balcony you can sometimes see black bears visiting. We had an amazing stay and will definitely go back again.

    Reviewed November 24, 2024
  5. 9.2Exceptional

    Kathleen from United States
    Family with young children
    Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed
    Stayed 3 nights in November 2024

    “Very spacious room with balcony”

    We had an amazing stay. The room is big and my kids have plenty of space to play. Definitely recommend if you have kids as they will have their own little space. The balcony is nice too.. over looking the river. You can even sometimes see the bear hanging out there. Il

    Reviewed November 24, 2024
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