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The LUMA Hotel, a Member of Design Hotels
The LUMA Hotel, a Member of Design Hotels
The LUMA Hotel, a Member of Design Hotels
The LUMA Hotel, a Member of Design Hotels
The LUMA Hotel, a Member of Design Hotels
The LUMA Hotel, a Member of Design Hotels
The LUMA Hotel, a Member of Design Hotels

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9.1

Exceptional

628 reviews

628 reviews

Housekeeping56
Shops3
Car Park3
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
Available
Popular landmarks
Sabah State Museum 1.0 km
Mamutik Island 1.3 km
Night Market 1.6 km
Gaya Street Sunday Market 2.1 km
Kota Kinabalu City Mosque 2.4 km
Signal Hill Observatory Platform 2.5 km
Manukan Island 7.2 km
Tunku Abdul Rahman Marine Park 7.8 km
Sapi Island 7.8 km
Poring Hot Springs 15.9 km
Nearby landmarks
Riverson The Walk 190 m
Gleneagles Kota Kinabalu 190 m
Habour City car park 230 m
Parking Tabung Haji 510 m
The Golf Academy Borneo 580 m
Sutera Harbour Golf & Country Club 620 m
South Bus Terminal 630 m
Sembulan River Park 640 m
Consulate of Indonesia 690 m
Double Six Memorial Park 710 m
Newly built in 2022

The LUMA Hotel, a Member of Design Hotels

Sutera Avenue, Jalan Sembulan, 88100 Kota Kinabalu, Sabah, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Sparkling clean

650 meters to public transportation

Top Value

Check-in [24-hour]

Newly built

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Family room

Coffee shop

This property is in high demand!

25 travelers have booked today.

Value for money9.1
Location rating9.1
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.2 km

Rooms available at The LUMA Hotel, a Member of Design Hotels

Eden Deluxe Bedroom
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Grass Standard Double Bedroom
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Emerald Original Double Bedroom
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Grass Standard Hollywood
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Emerald Original Hollywood
...
  • Room size: 37 m²/398 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Fern Cosy Bedroom King
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Green Luxury Bedroom
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Palm Marvellous Hollywood Bedroom
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Fern Cosy Bedroom Hollywood
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Palm Marvellous Bedroom
...
  • Non-smoking
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The LUMA Hotel, a Member of Design Hotels?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The LUMA Hotel, a Member of Design Hotels?

For those who wish to drive their own cars, The LUMA Hotel, a Member of Design Hotels has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 30 MYR per day.

Is breakfast offered at The LUMA Hotel, a Member of Design Hotels?

Wake up to a great continental breakfast at The LUMA Hotel, a Member of Design Hotels. There's an additional charge of 38 MYR for adults and 29 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The LUMA Hotel, a Member of Design Hotels?

Meals served include dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can special events be hosted at The LUMA Hotel, a Member of Design Hotels?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at The LUMA Hotel, a Member of Design Hotels. Small or intimate events like birthday parties and honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at The LUMA Hotel, a Member of Design Hotels?

On-site venues and convenient event services make The LUMA Hotel, a Member of Design Hotels an ideal choice for hosting events such as seminars and meetings. An extensive range of facilities and services including projector or LED display and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at The LUMA Hotel, a Member of Design Hotels?

The LUMA Hotel, a Member of Design Hotels does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The LUMA Hotel, a Member of Design Hotels?

The closest train, metro, or bus station to The LUMA Hotel, a Member of Design Hotels is South Bus Terminal, 620 m away.

What restaurants are nearby The LUMA Hotel, a Member of Design Hotels?

The LUMA Hotel, a Member of Design Hotels’s neighborhood is Central Business District which includes popular restaurants such as The Cafe BBQ, Seoul Garden and Lucy's Kitchen.

What popular shopping places are close to The LUMA Hotel, a Member of Design Hotels?

The LUMA Hotel, a Member of Design Hotels is located in Central Business District area which features shopping places such as Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.

What are popular attractions near The LUMA Hotel, a Member of Design Hotels?

The LUMA Hotel, a Member of Design Hotels’s location in the Central Business District neighborhood makes it close to famous attractions including Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum.

What popular natural sightseeing spots are close to The LUMA Hotel, a Member of Design Hotels?

The LUMA Hotel, a Member of Design Hotels’s nearby natural sights include Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill located in the same Central Business District area.

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Explore the neighborhood

What people love about The LUMA Hotel, a Member of Design Hotels

  • 10

    Exceptional
    Staff 

    "Great hospitality."

    Kiah

    |

    September 28, 2022

  • 9.2

    Exceptional
    Bathroom

    "The room size is alright and i love the bathroom design!!!"

    Yie

    |

    September 28, 2022

  • 10

    Exceptional

    "THE Luma offered fantastic stay with good value for money."

    Arunan

    |

    September 27, 2022

Overall rating:

9.1

Exceptional
628 reviews
Cleanliness
9.6
Facilities
8.7
Location
9.1
Read all reviews >
What travelers say they love:
Hotel and room was very clean and new.
Jiaqian from Singapore
Group
More about The LUMA Hotel, a Member of Design Hotels

More about The LUMA Hotel, a Member of Design Hotels

The LUMA Hotel, a Member of Design Hotels

See the best of Kota Kinabalu with a stay at The LUMA Hotel, a Member of Design Hotels, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The LUMA Hotel, a Member of Design Hotels provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience.
Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at The LUMA Hotel, a Member of Design Hotels. Some rooms at The LUMA Hotel, a Member of Design Hotels are equipped with air conditioning for your convenience. The hotel also offers bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The LUMA Hotel, a Member of Design Hotels. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.

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Amenities and facilities
Excellent
Facilities

8.7

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Bar
  • Bottle of water
  • Coffee shop
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]

Available in all rooms

  • Bathrobes
  • Clothes rack
  • Coffee/tea maker
  • Free bottled water
  • Mini bar
  • Shower
  • Toiletries
  • Towels
  • TV [flat screen]
Location
Sutera Avenue, Jalan Sembulan, 88100 Kota Kinabalu, Sabah, Central Business District, Kota Kinabalu, Malaysia, 88100
Exceptional
Location

9.1

Airports

  • Kota Kinabalu International Airport (BKI)
    5.2 km
  • Labuan Airport (LBU)
    117.3 km

Public transportation

  • South Bus Terminal
    630 m
  • North Borneo Railway
    2.5 km

Hospital or clinic

  • Gleneagles Kota Kinabalu
    190 m

Shopping

  • Gaya Street Sunday Market
    2.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    750 m
What's nearby

Popular landmarks

  • Sabah State Museum
    1.0 km
  • Mamutik Island
    1.3 km
  • Night Market
    1.6 km
  • Gaya Street Sunday Market
    2.1 km
  • Kota Kinabalu City Mosque
    2.4 km
  • Signal Hill Observatory Platform
    2.5 km
  • Manukan Island
    7.2 km
  • Tunku Abdul Rahman Marine Park
    7.8 km
  • Sapi Island
    7.8 km
  • Poring Hot Springs
    15.9 km

Nearby landmarks

  • Riverson The Walk
    190 m
  • Gleneagles Kota Kinabalu
    190 m
  • Habour City car park
    230 m
  • Parking Tabung Haji
    510 m
  • The Golf Academy Borneo
    580 m
  • Sutera Harbour Golf & Country Club
    620 m
  • South Bus Terminal
    630 m
  • Sembulan River Park
    640 m
  • Consulate of Indonesia
    690 m
  • Double Six Memorial Park
    710 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Smoking is only allowed in designated smoking areas.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)38 MYR

The property

  • Number of floors9
  • Number of rooms 115
  • Year property opened2022

Parking

  • Daily parking fee30 MYR
Property announcements

Smoking is only allowed in designated smoking areas.

Reviews of The LUMA Hotel, a Member of Design Hotels from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.6
Facilities8.7
Location9.1
Service9.2
Value for money9.1
High score for Kota Kinabalu
Rating
9+ Exceptional (188)
8-9 Excellent (38)
7-8 Very Good (25)
6-7 Good (6)
<6 Below Expectation (12)
Time of the year
Mar - May (77)
Jun - Aug (139)
Sep - Nov (41)
Dec - Feb (12)
All guests (628)
All room types
All languages

Show reviews that mention 

Showing 269 verified guest comments
12345
10.0
Exceptional
Olena from Nigeria
Solo traveler
Fern Cosy Bedroom King
Stayed 2 nights in June 2022

Excellent and stylish hotel ”

Just an extraordinary hotel! Central location, stylish design, homelike atmosphere, high standard of quality and cleanliness. Super cosy beds and shower cabins that make you want to take shower for hours! ))) yet, the best parts of the hotel are 1) it’s staff: all staff level, always helpful, friendly, polite, professional, going above and beyond to accommodate to all the guests’ needs; and 2) coffee machines with good coffee in the rooms! It all just really makes you feel at home. I stayed in this hotel once in the beginning of my trip to Sabah, and then I cancelled my other booking and came to The Luma again in the end of my trip. And I hope to stay in this awesome hotel again soon! Don’t hesitate to book if you are looking for a nice place to stay in KK.

Reviewed July 04, 2022

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Dear Olena, Warmest Greetings from The LUMA Hotel. Thank you for taking the time to share your wonderful experience with us through this review. It was our pleasure to have you with us during your recent visit. We are very happy to know that you love everything about the hotel. It was our utmost pleasure to serve you and we do our best to meet our guests' needs. We truly appreciate your compliments and we hope to welcome you back again soon. Until we meet again, safe travels always.

Responded July 15, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
JEFFREY from Malaysia
Group
Stayed 1 night in April 2022

New Hotel, Fantastic Customer Service”

As someone who works in the tourism/hotel industry for nearly 10 years, I must say that the staff here are really friendly, genuine and helpful! They've exceeded my expectation as soon as I entered the lobby. As a new hotel everything looks so good and perfect and I love them for being a green building. Every corner of this hotel (esp lobby) is Instagram worthy! There are few feedback for improvement, but not necessary: 1. Iron - I wish you will have iron in every room, or at least enough to cater for more people requesting for it. Because some people are there for business or official purpose and in badly need of an iron. I have to go out without my shirt ironed. Haha. 2. Plates, cups & cutlery - this is not so important but can be very helpful especially in the family room. A few will do instead of us getting one outside and defeat the 'go green' purpose. Sometimes it is unavoidable to bring food in the room, especially when you have small children (not me, others. LOL) I will be back! Thank you for the level of hospitality shown at The Luma Hotel! It's international!

Reviewed April 25, 2022

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Dear Jeffrey, Thank you for taking the time to share your experience and suggestions with us. The team will be delight to hear your positive review. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded May 17, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Angel from Malaysia
Couple
Stayed 2 nights in June 2022

Loved the hotel”

The hotel was very new and I loved the deco and colour scheme. The room was spacious and lovely. Loved the reading couch by the window, spent many hours just relaxing there. The bathtub was gladly welcomed after a long day of being out and the bed was very comfortable. The location was good being right opposite Imago, while there are several eateries and convenience marts downstairs including their in-house cafe and restaurants. Staff were always polite and helpful, and they let us check in earlier because our room was ready. Will definitely go back again! Thanks Luma!

Reviewed July 02, 2022

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Dear Angel, Warm Greetings from The LUMA Hotel. Thank you for sharing your wonderful experience with us through this review. We are so honoured to read that you thoroughly enjoyed your stay here, and glad to know that you loved the hotel's decoration, room, location and services. We look forward to your next visit and till then, safe travels!

Responded July 05, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Dkay from Malaysia
Couple
Stayed 1 night in February 2022

Excellent customer service! ”

I had a very plesant and comfy once i stepped into the hotel. The interior design was very unexpected! Such as coffee O'clock, bath salt, body lotion & body shower very good scent! Overall i Love the Hotel design. I wanna compliment the hardworking staff there. Especially staff name Hernah. She delivered excellent customer service to me & my family as well. This is what we need. Tip top customer service by superb staff. Moreover, i had a dinner at Gastrobar last night. The food & beverage also very delicious & all the staff also very friendly. Good job and keep it up! Last but not least, i just wanna give feedback regarding the parking lot. Hopefully next time when i come again.. there's no fee at all for those who are staying in the hotel. Rm30 parking fee is too expensive for only a night. That's all. Overall i can get 5 stars to the services & facilities! ❤️❤️❤️

Reviewed February 23, 2022

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Dear Dkay, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team was delighted to hear that we're able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded March 29, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
amir from Malaysia
Business traveler
Stayed 1 night in April 2022

New,Cozy,Nice Ambience”

Once you step in into the hotel, you're feeling welcome by the staff with smile on their face. The amazing smell that make u feel like you are in the spa make you feel comfortable. The registration was smooth, i came slightly earlier from the check in time but the staff managed to helped in. The room was very comfortable, ambience is super nice, toilet was clean, water pressure is good. Surrounding the hotel there are few restaurants, convenient store and easy to get Grab too. This hotel is well recommended.

Reviewed April 29, 2022

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Dear Amir, Thank you for taking the time to share your experience with us. The team will be delight to hear your positive review. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded May 09, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
SITI from Malaysia
Family with teens
Eden Deluxe Bedroom
Stayed 1 night in June 2022

The best!”

If you are in KK having to do something for work or hospital appointment you could consider this hotel. It's new, clean and the interior design is beautiful. But if you were thinking of having some holiday time this hotel won't suit you since it's at the center of a city. The breakfast buffet was okay, not much choices though. Overall if I feel like I just want to relax in a hotel after a busy life I would come here, the ambience of its room is relaxing and I love it!

Reviewed June 20, 2022

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Dear SITI, Warm Greetings from The LUMA Hotel. Thank you for sharing your experience with us. It was our pleasure to have you with us during your recent visit. Your feedback regarding the breakfast choices is valuable because it highlight the areas that we can improve. We will look into this matter accordingly. Do visit us again in the near future as we look forward to welcoming you and your family. Until we meet again, safe travels always.

Responded June 22, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Bridget from Japan
Couple
Stayed 1 night in February 2022

Had a relaxing one night stay at Luma!”

The room doesn’t disappoint. Our superior double room was very clean and more spacious than expected. The amenities provided was satisfactory (would love to have cream for the coffee next time 😂). The staffs and room design were the highlight of our stay. The staffs were very friendly and accommodating. The staffs at Flow Coffee were very welcoming as well. The room design feels very modern, minimalistic and elegant. Definitely worth the stay👍🏻❤️

Reviewed February 23, 2022

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Dear Bridget, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team was delighted to hear that we're able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded March 29, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Nadia from Malaysia
Couple
Emerald Original Hollywood
Stayed 4 nights in June 2022

Excellent Service!”

Strategic, clean, efficient! I have no words to say. The staff really hit the mark when it comes to hospitality. I really love their bathtub and i really enjoy my stay there. This hotel is really suitable for couple or newlyweds because the doors connecting to the bathroom are embossed; but you can still see the silhouette.🤭

Reviewed June 21, 2022

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Dear Nadia, Warm Greetings from The LUMA Hotel. Thank you for taking the time to share this wonderful experience with us through this review. We are glad to know that you enjoyed your stay here. We can't wait to welcome you back again soon. Until we meet again, safe travels always.

Responded June 22, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
SYLSSEA from Malaysia
Solo traveler
Stayed 1 night in February 2022

SUPER DUPER NICEEE! RECOMMENDED!!!”

New hotel but I guarantee you guys, this place is really good, really nice, super clean, staff very friendly, responsive, very convenience. Cantikk! I must say, for those who likes to take pictures or video for your medsos, really recommended. Estetik banget gitu 🥰🥺 definitely will stay here again sooner or later!!!

Reviewed February 26, 2022

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Dear Sylssea, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team was delighted to hear that we're able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded March 29, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Rafidah from Malaysia
Couple
Fern Cosy Bedroom Hollywood
Stayed 1 night in June 2022

Great hotel! ”

It’s a stopover hotel before leaving to the airport to catch my flight. It’s a new hotel so everything so nice and clean! Staff is super friendly, there’s lots of restaurants around to explore and insta worthy areas! Love!!

Reviewed June 04, 2022

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Dear Rafidah, Warmest greetings from The LUMA Hotel. Thank you for sharing your wonderful experience with us. We wish to see you again soon. Until we meet again, stay safe.

Responded June 10, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Catharina from Malaysia
Couple
Grass Standard Double Bedroom
Stayed 1 night in May 2022

Great service ! ”

Their customer service was exceptional ! Staffs were very very helpful. Also very satisfied with the room... it was spacious, very clean and comes with a coffee machine 🤭 Will definitely recommend this hotel 😉

Reviewed May 10, 2022

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Dear Catharina, Thank you for taking the time to share your experience with us. The team will be delight to hear your positive review. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded May 17, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Larnelle from Malaysia
Couple
Emerald Original Double Bedroom
Stayed 2 nights in June 2022

Absolutely Wonderful”

Stayed here for 2 night, and it wasn't enough. Can't beat the value of this room. It's simply feel luxury staying at this hotel. Room size is at its best with great amount of amenities. I liked the drip coffee by Crack Inc. and hopefully it stays there when I am back again in the future. Loved it so much can't wait to try out the other categories!

Reviewed June 09, 2022

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Dear Larnelle, Warm greetings from The LUMA Hotel. Thank you for taking the time to write this review of the resort. It was our pleasure to meet our guests' needs and glad that we have exceeded your expectations. We can't wait to welcome you back again soon. Until we meet again, safe travels always.

Responded June 10, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Devianna from Malaysia
Family with young children
Emerald Original Double Bedroom
Stayed 1 night in July 2022

Superb local hotel”

It's very hard to find a hotel with great services and very comfortable and clean too. We are enjoying our holiday and will be back again soon. We do hope it will stay clean and more better services in future.

Reviewed July 12, 2022

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Dear Devianna, Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review. We are glad to know that you are satisfied with the service provided. It was our utmost pleasure and we do our best to meet our guests' needs. Please do come back again in the near future as we will be very happy to have you here again. Until we meet again, safe travels always.

Responded July 15, 2022
The LUMA Hotel, a Member of Design Hotels
9.6
Exceptional
Syakir from Malaysia
Couple
Stayed 1 night in February 2022

Best hotel ever! ”

The room were clean, comfortable, spacious, nice design, tidy. The hotel design were the best, aesthetic design and everything were great. The staff are very welcoming. The cafe very good and facilities are great. Bathtub were huge and toilet were nice. A bit unpleasant was the bathtub should be clean more since there were a leftover sea salt from previous customer and we cannot take the laundry bag (it is very nice bag) cause there a charge on it. The parking quite expensive, RM 30 per day infront the hotel and RM 1 per hour for basement parking. But it is not a very disturbing experiences.

Reviewed February 28, 2022

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Dear Syakir, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team was delighted to hear that we're able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded March 29, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
aau from Malaysia
Couple
Eden Deluxe Bedroom
Stayed 2 nights in May 2022

Very good ”

Hotel lobby and hotel room very clean...very beautiful hotel...hotel aircorn very cool and hit shower is good....and a good location near imago shopping mall....will stay at the luma hotel next trip...

Reviewed May 25, 2022

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Dear Aau, Greeting from The Luma Hotel, thank you so much for your amazing compliments, it has been our pleasure to welcome you to stay with us. We are beyond glad that we have exceeded your expectations and we indeed have a great team to ensure that our guests have a stay as memorable as possible. If you ever be in this part of the region again, please think about us. Until we meet again, have a great week ahead. Thank you.

Responded June 01, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Joanne from Malaysia
Couple
Fern Cosy Bedroom Hollywood
Stayed 1 night in May 2022

what a treat!”

we picked Luma because it was rcently built and the pictures looked great. Also since it was our first flight since 2020, we were looking forward to a fun time in KK and a nice hotel to relax in. Thank you for the great service, the friendly staff and lovely time! fully recommend!

Reviewed May 08, 2022

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Dear Joanne, Thank you for taking the time to share your experience with us. The team will be delight to hear your positive review. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded May 09, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Amy from Malaysia
Family with young children
Fern Cosy Bedroom Hollywood
Stayed 1 night in June 2022

Love this hotel”

Location wise - very close to Imago shopping mall. Easy to get Grab to go around KK. A lot of eateries around Sutera Avenue. Room is amazingly clean and comfortable.

Reviewed June 13, 2022

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Dear Amy, Warm Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us. The team will be delight to hear your positive review regarding the room cleanliness. We look forward to welcoming you back again in the near future. Until we meet again, safe travels always.

Responded June 17, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Andrea from Malaysia
Couple
Stayed 1 night in May 2022

SOOOOO GOOD”

This is the first time I met this level of friendliness and the room was sooo clean. I enjoy staying at there and I will definitely choose The Luma if I will be staying overnight.

Reviewed May 04, 2022

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Dear Andrea, Thank you for taking the time to share your experience with us. The team will be delight to hear your positive review. We look forward to welcoming you back. Kind regards, Awang Aszhar

Responded May 09, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Zamir from Singapore
Family with young children
Eden Deluxe Bedroom
Stayed 2 nights in June 2022

Awesome hotel and location too …”

My first time this hotel and was amazed with room facilities and cleanliness. This is a bran new hotel just started since Jan 2022

Reviewed June 10, 2022

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Dear Zamir, Warm Greetings from The LUMA Hotel. Thank you for the great review and we can't wait to see you again soon. Until then, safe travels always.

Responded June 17, 2022
The LUMA Hotel, a Member of Design Hotels
10.0
Exceptional
Zamir from Singapore
Family with young children
Eden Deluxe Bedroom
Stayed 1 night in June 2022

Awesome hotel and location too”

My first time this hotel and was amazed with room facilities and cleanliness. This is a bran new hotel just started since Jan 2022

Reviewed June 10, 2022

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Dear Zamir, Warm Greetings from The LUMA Hotel. Thank you for sharing your experience with us. Do visit us again as we look forward to welcoming you again. Till then, safe travels.

Responded June 17, 2022
The LUMA Hotel, a Member of Design Hotels
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