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7 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.

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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Guests have rated this property 9.0/10 on room comfort and quality
3 bedroom suite was perfect for group of 4 friends.
- Guests have rated this property 9.2/10 on cleanliness
Room was super clean and toilet was beautiful.
- This neighborhood is preferred by frequent travelers. Properties here...
Location is just minutes walk from the best malls.
- Airport transfer available at additional charge. To request, check the...
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Internet access
Swimming pool
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
7 travelers have booked today.
Based on 7,459 verified reviews
9.3
9.2
9.2
8.9
8.9
8.8
Nearest transportation options
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Raja Chulan Monorail Station is within 0.31 km
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Bukit Bintang MRT Station is within 0.41 km
Location rating score
There are 379 places in walking distance!
| Value for money | 8.8 |
| Distance to city center | 0.5km |
| Location rating | 9.3 |
| Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
| Distance to airport | 18.0 km |
Based on 3479 reviews from verified travelers
Yes! The Ritz-Carlton, Kuala Lumpur features dry cleaning service that is available all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.
The Ritz-Carlton, Kuala Lumpur was built in 1997.
The Ritz-Carlton, Kuala Lumpur's most popular month where verified guests have stayed the most is in December.
Verified solo travelers that have stayed at this property have given The Ritz-Carlton, Kuala Lumpur an average rating of 8.9. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Verified business travelers that have stayed at this property have given The Ritz-Carlton, Kuala Lumpur an average rating of 8.7. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Past local travelers that have stayed at this property have given The Ritz-Carlton, Kuala Lumpur an average rating of 9.1. You can look up on more descriptive customer testimonials, and feedback for this property down in the review section.
The Ritz-Carlton, Kuala Lumpur’s community is Kuala Lumpur City Centre which includes popular restaurants such as THIRTY8 Restaurant, Bar & Lounge, Tarbush Restaurant, and Damascus Bukit Bintang.
Large events and parties including weddings can be organized at The Ritz-Carlton, Kuala Lumpur.
The closest airport to The Ritz-Carlton, Kuala Lumpur is Sultan Abdul Aziz Shah Airport, 18.0 km away.
Guest visitors can enjoy breakfast offered with an additional charge of 32.5 MYR for children and 65 MYR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the hotel.

Experience Luxury at The Ritz-Carlton, Kuala Lumpur
Located in the heart of Kuala Lumpur, Malaysia, The Ritz-Carlton offers a luxurious and unforgettable stay for both business and leisure travelers. With its prime location just 0.5km from the city center, guests can easily access the vibrant shopping, dining, and entertainment options that Kuala Lumpur has to offer.
This 5-star hotel boasts 365 beautifully designed rooms, ensuring that every guest enjoys a comfortable and memorable stay. The Ritz-Carlton, Kuala Lumpur was last renovated in 2017, ensuring that guests experience the finest in modern amenities and stylish decor. The hotel's elegant architecture and sophisticated interior design create a truly luxurious ambiance for guests to indulge in.
For travelers arriving by air, the hotel is conveniently located just 55 minutes away from the airport, making it easily accessible for international guests. The check-in time at The Ritz-Carlton, Kuala Lumpur begins at 03:00 PM, allowing guests to start their stay with ease and convenience. The check-out time is until 12:00 PM, providing guests with ample time to relax and prepare for their departure.
Families traveling with children will appreciate the hotel's child policy, which allows children between the ages of 2 to 12 to stay free of charge. This makes The Ritz-Carlton, Kuala Lumpur an ideal choice for families looking for a luxurious and family-friendly accommodation option in Kuala Lumpur.
Experience the epitome of luxury and impeccable service at The Ritz-Carlton, Kuala Lumpur. Whether you are visiting for business or pleasure, this hotel promises a truly unforgettable stay with its elegant rooms, convenient location, and exceptional amenities.
Unwind and Indulge in Luxurious Entertainment Facilities at The Ritz-Carlton, Kuala Lumpur
At The Ritz-Carlton, Kuala Lumpur, guests can experience a world of entertainment and relaxation right at their fingertips. With an array of entertainment facilities, this luxurious hotel ensures that every guest's stay is filled with excitement and rejuvenation.
Step into the hotel's exclusive shops and indulge in a shopping spree like no other. From designer boutiques to local artisans, there is something for everyone. Discover unique souvenirs, fashionable clothing, and exquisite jewelry, all within the convenience of the hotel.
After a day of exploring the city, unwind at the hotel's sophisticated bar. Sip on expertly crafted cocktails while enjoying live music performances or catching up with friends. The bar offers a stylish and vibrant atmosphere, perfect for socializing and creating unforgettable memories.
For those seeking ultimate relaxation, The Ritz-Carlton, Kuala Lumpur offers a range of wellness facilities. Treat yourself to a soothing massage at the spa, where skilled therapists will melt away your stress and tension. Indulge in the sauna and let the heat envelop your body, promoting detoxification and relaxation.
With its exceptional entertainment facilities, The Ritz-Carlton, Kuala Lumpur ensures that every guest's stay is enhanced with luxury, relaxation, and unforgettable experiences.
Stay Active at The Ritz-Carlton, Kuala Lumpur's World-Class Sports Facilities
At The Ritz-Carlton, Kuala Lumpur, staying active is a breeze with its exceptional sports facilities. Whether you are a fitness enthusiast or simply looking to unwind, this luxurious hotel has something for everyone. Step into their state-of-the-art fitness center, equipped with the latest exercise machines and equipment, to kickstart your workout routine. With a wide range of cardio machines, weights, and resistance training equipment, you can customize your fitness regimen to suit your needs and goals.
For those who prefer outdoor workouts, The Ritz-Carlton, Kuala Lumpur boasts a magnificent outdoor pool where you can take a refreshing dip or swim laps under the clear blue sky. Surrounded by lush greenery and luxurious loungers, this oasis offers a tranquil setting for relaxation and rejuvenation. Whether you want to soak up the sun or enjoy a leisurely swim, the outdoor pool provides the perfect escape from the hustle and bustle of the city.
What sets The Ritz-Carlton, Kuala Lumpur apart is its commitment to providing exceptional service and amenities. Guests can enjoy complimentary access to the 24-hour fitness center, ensuring that you can work out at any time that suits your schedule. Whether you are an early riser or a night owl, you can maintain your fitness routine whenever it is convenient for you. With its world-class sports facilities, The Ritz-Carlton, Kuala Lumpur is the ultimate destination for fitness enthusiasts and those looking to stay active during their stay.
Convenience Facilities at The Ritz-Carlton, Kuala Lumpur
Indulge in the utmost convenience and comfort at The Ritz-Carlton, Kuala Lumpur, where an array of exceptional facilities await your arrival. With 24-hour room service, you can enjoy delectable meals and refreshing beverages at any time of the day, right in the comfort of your luxurious room. The hotel also offers a laundry service, ensuring that your clothes are impeccably cleaned and pressed throughout your stay.
For your peace of mind, safety deposit boxes are provided, allowing you to securely store your valuables. The dedicated concierge team is readily available to assist you with any requests or recommendations, ensuring a seamless and enjoyable stay. Stay connected with complimentary Wi-Fi in public areas, allowing you to effortlessly browse the internet or stay in touch with loved ones.
In addition, The Ritz-Carlton, Kuala Lumpur offers a designated smoking area for guests who prefer to smoke. For those seeking an elevated experience, executive lounge access is available, where you can unwind in a sophisticated setting and enjoy exclusive privileges. With free Wi-Fi available in all rooms, you can stay connected and productive throughout your stay. The hotel also provides dry cleaning services, ensuring that your clothes are always fresh and ready to wear.
Traveling with luggage is made hassle-free with the hotel's luggage storage facility, allowing you to explore the city without the burden of your belongings. To ensure your room is always in pristine condition, daily housekeeping services are provided, ensuring a clean and comfortable environment.
At The Ritz-Carlton, Kuala Lumpur, convenience is a top priority, ensuring that every aspect of your stay is effortless and enjoyable. From exceptional dining options to impeccable service and a range of thoughtful amenities, this hotel is the perfect choice for discerning travelers seeking a truly luxurious experience in Kuala Lumpur.
Convenient and Hassle-Free Transport Facilities at The Ritz-Carlton, Kuala Lumpur
At The Ritz-Carlton, Kuala Lumpur, guests can enjoy a range of transport facilities to ensure a convenient and hassle-free stay. Starting with airport transfer services, the hotel offers seamless transportation to and from the airport, allowing guests to relax and unwind from the moment they arrive.
For those looking to explore the vibrant city of Kuala Lumpur, the hotel provides a variety of tours that showcase the best of the city's attractions and landmarks. Whether it's a cultural tour, a shopping excursion, or a culinary adventure, guests can easily arrange their desired itinerary with the hotel's tour services.
Parking is made effortless with the availability of valet parking and a spacious onsite car park. Guests can choose between self-parking or opt for the convenience of valet service, ensuring their vehicles are safely taken care of during their stay. Please note that car park charges are applicable. Additionally, a reliable taxi service is also available for guests who prefer to explore the city without the hassle of driving. With these transport facilities, guests can truly enjoy a seamless and stress-free experience at The Ritz-Carlton, Kuala Lumpur.
Luxurious Room Facilities at The Ritz-Carlton, Kuala Lumpur
Step into a sanctuary of elegance and comfort at The Ritz-Carlton, Kuala Lumpur, where every room is designed to provide a luxurious retreat from the bustling city. Each accommodation features state-of-the-art air conditioning, ensuring a perfectly cool environment for relaxation. Guests can indulge in the plush bathrobes provided, adding an extra touch of luxury to your stay. Start your day with a complimentary daily newspaper, keeping you updated on the world around you, and unwind in the evening with a selection of in-house movies available for your entertainment.
The room facilities are meticulously curated to enhance your experience. Enjoy the convenience of a mini bar stocked with refreshments, alongside a refrigerator for your favorite snacks. For your morning rituals, a coffee and tea maker is readily available, complemented by complimentary bottled water and tea to keep you refreshed. Additionally, each room is equipped with a hair dryer and a selection of premium toiletries, ensuring that you feel pampered throughout your stay. The separate living room provides a spacious area for relaxation or meetings, making it an ideal setting for both leisure and business travelers. With satellite/cable TV at your disposal, you can enjoy a variety of entertainment options, ensuring that your stay at The Ritz-Carlton, Kuala Lumpur is nothing short of exceptional.
Indulge in Culinary Delights at The Ritz-Carlton, Kuala Lumpur
Experience a world of culinary excellence at The Ritz-Carlton, Kuala Lumpur. With a range of dining facilities available, guests can indulge in a variety of delectable dishes and exquisite flavors throughout their stay.
Start your day off right with a delicious breakfast buffet at one of the hotel's elegant restaurants. Whether you prefer a hearty American breakfast or a lighter continental option, you'll find an array of fresh and flavorful choices to satisfy your taste buds.
For those looking to dine in the comfort of their room, the hotel offers 24-hour room service. From gourmet meals to late-night snacks, the dedicated team of chefs is ready to cater to your every culinary desire, ensuring a truly personalized dining experience.
With daily housekeeping services, you can rest assured that your dining area will always be clean and tidy. Sit back, relax, and enjoy your meals in a pristine environment, allowing you to fully savor every bite.
Whether you're a food enthusiast or simply appreciate exquisite dining experiences, The Ritz-Carlton, Kuala Lumpur is the perfect destination for gastronomic delights.
Luxurious Room Options at The Ritz-Carlton, Kuala Lumpur
Discover an array of exquisite accommodations at The Ritz-Carlton, Kuala Lumpur, designed to cater to every traveler’s desire for comfort and elegance. From the cozy charm of the Deluxe Room King and Deluxe Room Twin, each offering 40 square meters of sophisticated space, to the spacious Two Bedroom Suite spanning 175 square meters, guests can choose the perfect setting for their stay. For those seeking ultimate luxury, the 600-square-meter Four Bedroom Penthouse Suite provides an unparalleled experience, while the larger suites like the 250-square-meter Ritz-Carlton Suite and the 210-square-meter Three Bedroom Suite offer a blend of grandeur and privacy.
Booking these rooms through Agoda ensures you receive the best prices available, making your luxurious stay more accessible and budget-friendly. The platform offers a hassle-free booking experience, allowing you to reserve your ideal room quickly and securely, so you can focus on enjoying your time in Kuala Lumpur without any worries.
Experience the Vibrant Kuala Lumpur City Centre
Located in the heart of Kuala Lumpur, Malaysia, The Ritz-Carlton offers a truly unforgettable experience in the bustling Kuala Lumpur City Centre (KLCC). This vibrant neighborhood is known for its modern skyline, world-class shopping, and cultural attractions.
Immerse yourself in the beauty of the Petronas Twin Towers, the iconic landmark that dominates the KLCC skyline. These towering structures offer breathtaking views from the observation deck, and at night, they come alive with a mesmerizing light show.
For those seeking retail therapy, the Suria KLCC shopping mall is just a stone's throw away from the hotel. With a vast array of luxury brands, local boutiques, and international dining options, it is a shopper's paradise.
If you are a culture enthusiast, don't miss a visit to the nearby Kuala Lumpur Convention Centre, where you can explore art exhibitions, attend concerts, or catch a theater performance.
With its central location and vibrant atmosphere, Kuala Lumpur City Centre is the perfect base for exploring all that Kuala Lumpur has to offer.
Convenient Transportation from the Nearest Airports to The Ritz-Carlton, Kuala Lumpur
Located in the heart of Kuala Lumpur City Centre, The Ritz-Carlton, Kuala Lumpur offers a luxurious and convenient escape for travelers visiting Malaysia's vibrant capital city. Getting to the hotel from the nearest airports is a breeze, thanks to the well-connected transportation network.
If you are arriving at Kuala Lumpur International Airport (KLIA), you have several options to reach The Ritz-Carlton, Kuala Lumpur. The most convenient and efficient choice is to take a taxi or a ride-sharing service. The journey usually takes around 45 minutes, depending on traffic conditions. Another option is to take the KLIA Ekspres train to KL Sentral, the city's main transportation hub, and then transfer to a taxi or a Grab car to reach the hotel.
For those arriving at Sultan Abdul Aziz Shah Airport, also known as Subang Airport, the hotel is approximately a 30-minute drive away. Taxis and ride-sharing services are readily available at the airport, providing a hassle-free transfer to The Ritz-Carlton, Kuala Lumpur. Alternatively, you can take the KLIA Transit train from Subang Airport to KL Sentral and then continue the journey by taxi or Grab car.
Whichever airport you arrive at, the journey to The Ritz-Carlton, Kuala Lumpur promises to be smooth and convenient, allowing you to start your luxurious stay in Kuala Lumpur with ease.
Discover Kuala Lumpur's Iconic Landmarks and Attractions near The Ritz-Carlton, Kuala Lumpur
Nestled in the heart of Kuala Lumpur, The Ritz-Carlton offers easy access to some of the city's most iconic landmarks and attractions. Just a stone's throw away, you'll find the magnificent Petronas Twin Towers, a symbol of Malaysia's modernity and architectural prowess. Take a stroll through the nearby KLCC Park, a lush green oasis amidst the bustling city, where you can relax, jog, or have a picnic with stunning views of the towers.
For those seeking panoramic views of Kuala Lumpur, make your way to Menara Kuala Lumpur, also known as the KL Tower. This towering structure offers an observation deck that provides breathtaking vistas of the city skyline.
If you're traveling with family, don't miss the chance to visit Aquaria KLCC, a world-class aquarium located beneath the Convention Centre. Immerse yourself in the wonders of the ocean as you explore its impressive collection of marine life.
For a unique shopping experience, the KLCC - Bukit Bintang Pedestrian Walkway connects you to the vibrant Bukit Bintang district, known for its trendy shopping malls, street markets, and bustling nightlife.
Nature enthusiasts will appreciate the proximity to KL Forest Eco Park, a tropical rainforest in the heart of the city. Take a peaceful walk along its well-maintained trails and immerse yourself in the beauty of nature.
With so many attractions nearby, The Ritz-Carlton, Kuala Lumpur is the perfect base for exploring the best of what Kuala Lumpur has to offer.
Convenient Public Transport Stations near The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur is strategically located near several public transport stations, making it easy for guests to explore the vibrant city of Kuala Lumpur. Just a short walk away, you will find Raja Chulan Monorail Station, Ampang Park LRT Station, and Bukit Nanas Monorail Station. These stations provide quick and convenient access to popular attractions such as the Petronas Twin Towers, KL Tower, and Bukit Bintang shopping district.
For those looking to venture further, the hotel is also close to LRT Train Station - Damai LRT, LRT Train Station - Kampung Baru, Dato' Keramat LRT Station, and Jelatek LRT Station. These stations connect you to various parts of the city, allowing you to easily visit places like Central Market, Chinatown, and the National Museum. Additionally, the LRT Train Station - KLCC is within walking distance, providing direct access to Suria KLCC, a premier shopping mall with a wide range of luxury brands and dining options.
With such convenient public transport options nearby, guests at The Ritz-Carlton, Kuala Lumpur can effortlessly explore the city's attractions, immerse themselves in the local culture, and indulge in the vibrant culinary scene.
Indulge in Culinary Delights at The Ritz-Carlton, Kuala Lumpur
Situated in the heart of Kuala Lumpur, The Ritz-Carlton offers a diverse range of dining options that will satisfy even the most discerning palates. Just steps away from the hotel, you'll find ZENZERO Restaurant & Wine Bar, a charming Italian eatery known for its authentic flavors and extensive wine selection. For a taste of Malaysian cuisine, Restoran Nasi Kandar Pelita offers a variety of delectable dishes that will tantalize your taste buds. If you're looking for a unique dining experience, head to Atmosphere 360, a revolving restaurant that offers breathtaking views of the city skyline. For a more casual dining experience, Tapak Urban Street Dining is a bustling food truck park where you can sample a wide array of local and international cuisines. For those craving Mexican flavors, Fuego at Troika Sky Dining is the perfect choice, offering a vibrant atmosphere and delicious Latin American dishes. Indulge in modern Korean cuisine at K Fry Urban Korean @ Suria KLCC, or savor fine dining at Cantaloupe at Troika Sky Dining, known for its exquisite European-inspired dishes. If you're in the mood for freshly baked goods, Kenny Hills Bakers, Ampang is just a short distance away, offering a selection of artisanal breads and pastries. Seafood lovers should not miss Poseidon Reserve Caviar & Oyster Bar, where you can enjoy a wide range of premium seafood delicacies. Finally, for a taste of traditional Chinese cuisine, 1919 Restaurant is the place to be, serving up classic dishes with a modern twist. With such a diverse range of culinary options right at your doorstep, The Ritz-Carlton, Kuala Lumpur is truly a food lover's paradise.
Shopaholic's Paradise: Surrounding Shopping Landmarks
The Ritz-Carlton, Kuala Lumpur is a haven for shopaholics, with a plethora of shopping landmarks just a stone's throw away. Fashion enthusiasts can indulge in a luxurious shopping experience at Louis Vuitton, where they can find the latest designer collections. For those looking for trendy and affordable fashion, Uniqlo offers a wide range of stylish clothing options. Bookworms will be delighted to visit Kinokuniya, a renowned bookstore with an extensive collection of books and magazines. Art lovers can explore the unique and exquisite pottery at Tenmoku Pottery, while interior design enthusiasts can discover beautiful rugs at Abee Rugs. Ampang Park Shopping Centre and The Intermark Mall are also nearby, offering a diverse range of shops, boutiques, and dining options. Whether you're looking for high-end fashion or unique souvenirs, the shopping landmarks surrounding The Ritz-Carlton, Kuala Lumpur will surely satisfy all your retail desires.
Luxury at an Unbeatable Price: The Ritz-Carlton, Kuala Lumpur
Experience the epitome of luxury at The Ritz-Carlton, Kuala Lumpur, without breaking the bank. With an average price of $171 per room, this prestigious hotel offers an unparalleled level of elegance and sophistication that is worth every penny.
Compared to the average price of a hotel room in Kuala Lumpur, which stands at $58, The Ritz-Carlton, Kuala Lumpur may seem like a splurge. However, when you consider the exceptional quality of service, opulent amenities, and prime location that this hotel offers, it becomes clear that you are getting exceptional value for your money.
Indulge in the lavish comfort of beautifully appointed rooms, adorned with plush furnishings and modern amenities. Immerse yourself in the tranquility of the spa, where skilled therapists will pamper you with rejuvenating treatments. Savor exquisite culinary delights at the hotel's acclaimed restaurants, each offering a unique gastronomic experience.
Whether you are a business traveler seeking a luxurious retreat or a leisure traveler looking to immerse yourself in the vibrant city of Kuala Lumpur, The Ritz-Carlton, Kuala Lumpur is the perfect choice. With its unmatched blend of luxury and affordability, this hotel promises an unforgettable stay that will exceed all your expectations.
Wonderful Hospitality and Friendly Staff at The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur has received rave reviews from its satisfied customers. Guests have praised the hotel for its clean rooms, good service, and wonderful hospitality. The staff at the hotel are described as amazing, friendly, attentive, and helpful. Visitors have enjoyed their stay, with one guest mentioning that their daughter loved her time at the hotel. The interior of the rooms is also highly rated, and guests appreciate the kind and helpful service provided by the staff. Overall, The Ritz-Carlton, Kuala Lumpur is a fantastic choice for travelers seeking a memorable and enjoyable stay in Kuala Lumpur.
Luxurious Comfort and Exceptional Staff Performance at The Ritz-Carlton, Kuala Lumpur
Discover a world of unparalleled luxury and impeccable service at The Ritz-Carlton, Kuala Lumpur. With an impressive overall rating of 9.0, this prestigious hotel has consistently exceeded the expectations of its guests, leaving them in awe of its exceptional standards. From the moment you step into the grand lobby, you'll be greeted by a warm and welcoming atmosphere that sets the tone for an unforgettable stay.
One of the standout features of The Ritz-Carlton, Kuala Lumpur is its commitment to providing a comfortable and indulgent experience for its guests. With a remarkable rating of 8.9 for comfort, you can expect nothing less than pure luxury throughout your stay. The hotel boasts elegantly appointed rooms and suites, each meticulously designed to offer a serene sanctuary amidst the bustling city. Sink into plush bedding, unwind in a spacious marble bathroom, and enjoy stunning views of Kuala Lumpur's skyline from your private balcony. Every detail has been carefully curated to ensure your utmost comfort.
Another aspect that sets The Ritz-Carlton, Kuala Lumpur apart is its exceptional staff performance. With a remarkable rating of 9.1, the hotel's dedicated team goes above and beyond to create a personalized and memorable experience for every guest. From the moment you arrive, you'll be treated like royalty, with attentive staff ready to cater to your every need. Whether it's arranging a special celebration, recommending the best local attractions, or simply offering a warm smile and friendly conversation, the staff at The Ritz-Carlton, Kuala Lumpur are committed to making your stay truly unforgettable.
Excellent8.9
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Smoking is not allowed in all guestrooms at this property
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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This centrally located hotel is surrounded by popular malls, eateries, and tourist attractions, making it easily accessible. The staff is friendly, especially the butler, providing excellent service. Enjoy a good breakfast with a great buffet spread and outstanding service from the restaurant staff. The spacious and comfortable rooms have complete amenities, ensuring a pleasant stay.
Decent facilities, though gym/pool require renovation. Parking is chargeable; extra cost for hot/bottled water. Reception staff may need improvement. Desserts could be fresher.
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Stayed here with my best friends and we loved our stay. The room was super clean and spacious, the staff were all so sweet, literally everyone smiled and greeted us every time we walked past. A+ hospitality. Also, thank you for the cute room deco for my friend’s celebration! Breakfast was great too. Overall, luxury and we already miss the place. BUT the TV streaming situation really frustrated us. They use Streamcast and 3 (supposedly) tech-savvy Gen Z girls (one of us is an actual engineer??) still couldn’t connect Netflix from our devices. We called for help and the staff who came was really nice and tried his best for like 30 minutes. It looked like it worked but after he left we couldn’t control the movie from our device at all. We didn’t want to keep calling because it was disrupting our girls’ night so we tried a few times ourselves, still couldn’t fix it and in the end just switched the TV off because even the Astro channels were super limited (pretty sure there wasn’t even HBO). We mentioned it during checkout but only got a quick apology. It’s not the end of the world but it did kind of kill our girls’ movie night plan which was a bit disappointing considering it’s a 5 star hotel. Still, everything else was genuinely amazing.
My recent stay at The Ritz-Carlton, Kuala Lumpur was nothing short of perfect. From the moment we stepped into the hotel, we were welcomed by the sheer elegance of its interiors—sophisticated, luxurious, and immaculately maintained. The grandeur of the lobby alone set the tone for a remarkable stay. The service throughout our visit was exceptional. A special mention goes to the breakfast experience at The Cobalt Restaurant, which was a daily highlight. The variety and quality of food were outstanding, but what truly elevated the experience was the warm and attentive staff—Tarikul and Nilufa in particular, whose service was gracious and always with a smile. The security staff, especially Jahid, deserves recognition for being not only professional but also incredibly warm and helpful. His cheerful demeanor and guidance made us feel welcomed and safe at all times. Late one evening, we faced a minor internet issue in our room, and I was impressed by the night staff on duty who responded promptly, resolved the problem with care, and even brought in drinks to make us feel at ease. Their dedication to guest comfort was truly commendable. The front desk team was consistently friendly, professional, and proactive. They made check-in and check-out seamless, offered to take lovely photos of us in the stunning grand lobby, and ensured we felt at home throughout our stay. If there's one area of improvement, it would be the internet connection in the room. As I had some work to do, the occasional connectivity issues were a bit frustrating. I hope this is something the hotel will enhance moving forward. That said, the overall experience was outstanding in every other aspect. Beautiful surroundings, incredible service, and a genuine sense of hospitality make The Ritz-Carlton, Kuala Lumpur a top-tier destination. I would return in a heartbeat. Rating: 5/5 – A perfect stay.
We stayed in the 3-bedroom suite, which was massive and impressive. Although there was some noticeable wear and tear, the room was very comfortable. One suggestion for improvement would be to provide a washing machine and dryer in the kitchen for guests' convenience. We were consistently impressed with the courtesy and helpfulness of the hotel employees we interacted with. However, there were a couple of drawbacks. Firstly, the car park fee was charged even to hotel guests, which seemed unfair. Regarding the pools, we noticed that children were not allowed in the pool at the spa side, which limited our family's options. The other pool, which allowed children, was quite deep (around 1.45m), posing a safety concern. We suggest reviewing the pool policies to better cater to families with children. Overall, we appreciated our stay and look forward to seeing improvements in the future.
Stayed in a 3-bedroom apartment, it was huge, but a little dated. There was a completely empty room off the kitchen - would have been nice if it was set up as a laundry. Water cooler in the kitchen is a nice touch, but unable to plug in, so wasn’t able to use it for hot or cold water… Beds extremely comfortable. TV lacking channels - surprised that Netflix or similar wasn’t an option. Breakfast buffet was amazing! Weekend dinner buffet was delicious! Choice of 2 pools Most staff were amazing! M. Helmie & Arjun were lovely - & the gentleman who made juices most mornings was a character. Located an easy walk to Pavilion Mall, & a good stroll to jalan alor - we managed to do it with mum in a wheelchair, so it’s not too far.
290 meters to public transportation
Airport transfer
Located in heart of Kuala Lumpur
Air conditioning
“Review: The Ritz-Carlton, Kuala Lumpur Stayed: 16th – 19th | Floor: 18th ”
My recent stay at The Ritz-Carlton, Kuala Lumpur was a pleasant and relaxing experience, with a few minor inconveniences along the way. Check-In & Room Upgrade Prior to arrival, I had contacted the Concierge regarding an early check-in request (12-1 PM). While the response was courteous, check-in remained subject to room availability. Upon arriving at approximately 2 PM, the room was unfortunately not ready, and I had to wait until 3 PM. However, the hotel compensated by upgrading my stay from a Deluxe Room King to an Executive Deluxe King, which was a delightful surprise. Additionally, when requesting a later check-out (until 2 or 3 PM), the hotel kindly offered a complimentary one-hour extension from 12 PM to 1 PM. Room & Comfort The room itself was spacious, offering a comfortable ambiance. However, there were noticeable dust accumulations in the corners of the room. While the bed was generally fine, movements from another person could be felt, slightly affecting sleep quality. The pillow was not as plush as expected, which slightly impacted overall comfort. A notable issue was encountered on the second day when the sink became choked, but this was promptly rectified after informing room service. The service team deserves appreciation for their attentiveness, especially for taking the extra initiative to convert the side sofa into a bed for my child, adding a thoughtful touch to the stay. Hotel Location & Amenities Staying on the 18th floor, I found the hotel to be quiet and peaceful, situated away from the bustling streets, making it a relaxing retreat. Despite its serene ambiance, it remained highly accessible, with a link bridge via Starhill offering a convenient walk to Pavilion Shopping Centre, allowing easy access to shopping and dining options. The swimming pool area is relatively small with limited views, but for those who value privacy, it offers a secluded and tranquil space to unwind. Service & Atmosphere One of the hotel’s strongest points was its exceptionally warm and welcoming staff. Every interaction was met with a friendly greeting, creating a refined yet inviting atmosphere. A particularly thoughtful touch by the hotel was the nightly service, where pieces of complimentary cake were delivered along with an inspirational quote from a famous personality, adding a unique and charming element to the stay. Overall, The Ritz-Carlton, Kuala Lumpur provided a quiet and enjoyable stay. Despite minor setbacks, such as the initial room availability, some maintenance concerns, and pillow firmness, the attentive service, serene environment, and thoughtful gestures made it a luxurious yet relaxing getaway.